Trusted Agent profile · London
★★★★★
684 reviews across 2 platforms
66-68 Shepherds Bush Road, London, W6 7PH
Barnard Marcus Lettings's office in London, at 66-68 Shepherds Bush Road, is rated 3.0 out of 5 across 684 reviews on two platforms, including 196 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotBig shout to Barnard Marcus
Big shout to Barnard Marcus Mitcham branch.Vezir and team provided us with an excellent selling experience. The local knowledge of Vezir ensured the property was priced correctly / achieved its selling price and was sold and completed within 7 weeks.No hassle no drama - thank you and well done.
5/5
TrustpilotThank you Priscilla Mohanarajah!
We have been working with mortgage broker Priscilla Mohanarajah at the Ealing branch since the beginning of the year. Priscilla is by far the most professional, hard working and dedicated person. She is not only always on hand to help, she has such a friendly and kind manner with it too. Thank you Priscilla you are amazing!
1/5
TrustpilotThey keep pestering me
I have told/wrote them 5+ times to stop calling and sending me emails but still keep pestering me. They are so desperate for revenues that they ignore all data protection and marketing regulations.
1/5
TrustpilotWorse customer service
Worse customer service: Barnard Marcus Muswell Hill.Following a bereavement case Barnard Marcus refused to transfer the deposit to me. Didnt want raise a complaint to TDS. The landlord and myself had to raise a complaint with TDS, who transferred the funds straight away.Started a complaint process with Barnard Marcus. Customer Service as poor as the local BM Muswell hill. Agency didn't see any issue with the non acceptance to transfer the deposit, get TDS involve and just dismissed the case.Asked for last resolution email to go to Ombudsman property, no replies after that. Really poor service, not sure that they know what they are doing. Will be scared to put a deposit them as it is a hassle to get it after.
5/5
TrustpilotFantastic service !
I have recently purchased through Barnard Marcus Ealing ,and I must say this was the most professional and fast process , I have dealt with quite a few agents in Ealing and was surprised that after all the bad reviews I have read, Kelly and the team at Barnard Marcus gave a better service than higher end agents in the area !
1/5
TrustpilotFeltham Barnard Marcus = dishonest and unprofessional
My husband and I started the process of buying our first home together. We found a property that would have been perfect for our family, arranged a viewing and shortly after made an offer. At this point, we were told no other offers had been made. After chasing for several days, we were eventually told the first offer we made wasn’t accepted so we increased it by a considerable amount. Following that offer, we were told they’d update one of us within 48 hours. It’s been a month and we are yet to receive an update from any one …A few weeks ago we contacted the estate agents for an update on the offer we made. We were advised by 3 members of staff on 3 different occasions that selling the property has been put on hold, as requested by the owners. We were promised that when it is up and running again we would receive a call. I have just driven past the property and there is a SOLD sign outside. Online it says the same. Our offer was clearly not passed on to the owners and we weren’t given a fair shot to increase our offer if needed.I would never recommend this estate agents for buying or selling a property, all of them are extremely unprofessional and dishonest
1/5
TrustpilotIncompetent Michael at Barnard Marcus New Malden…
Michael at Barnard Marcus New Malden not only caused my sale with them to not proceed costing me £1000 in wasted solicitor fees due to his incompetence but also when I left and joined a new estate agent he sabotaged my current sale by sharing my information to a buyer in direct violation of the property ombudsman’s code. I even came in to the offices once to collect my keys and they had the door locked as a customer was angry at Michael!!! Avoid this estate agent at all costs in New Malden, im currently going through their complaints procedure!
5/5
TrustpilotFraud or incompetence?
I no longer use Barnard Marcus Putney as a managing agent. However. I have had to go back through figures for tax purposes and discovered discrepancies in their payments to me.In 2021 I was receiving 1'291.40 in rent from them except for February when I received 1'219.40.In 2018 I was receiving 1'300.51 in rent from them except for October when I received 1'200.51.Slip of the accountants finger or fraud? Either way, the mistake was in Barnard Marcus' favour. Barnard Marcus: It's been a few years, but if you want to follow this up then contact me through Trustpilot.
1/5
TrustpilotPoor level of service
In our experience, Barnard Marcus Battersea provided a very poor level of service during the four months we were contracted with them to sell our flat.
1/5
TrustpilotUnwelcome Hassling
Listed a property with a different agent and they proceeded to hound me every week to see if I wanted to list with them. No idea how they even got my number in the first place and despite asking them to take me off their call list, they carried on. Ended up lying and say it had sold just to stop the persistent calls.
5/5
TrustpilotThe service from Millie and the team at…
The service from Millie and the team at North Finchley was amazing and made everything so smooth for us moving into our property. Thank you again I couldn’t ask for a better experience!
5/5
GoogleJade Gill has been our go-to throughout the joys of flat hunting! She is super fast to respond and really understands our needs, not wasting any time in showing us things she knows won't suit us. She's always kind and helpful, and gets all the answers to any questions you may have. I highly recommend her, and Barnard Marcus.
5/5
GoogleI had an amazing experience with this agency! Jakub really helped me figure out the perfect lease arrangement for my 6 months exchange (done from abroad with no problem).
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleI dealt with Simon Triglia in my purchase of a house in W12 that he was selling. Throughout the process he was hugely helpful, communicative and easy to deal with. He made the whole process painless and calm, which is no small thing when it comes to buying a house.PositiveResponsiveness, Professionalism
5/5
GoogleAbsolute professionals! Yuri and Andreja are amazing. They helped us a lot! They found for me and my family exactly what we were looking for. Every day corespondents, very creative guys and dedicated to the client! So happy that I found them. I strongly recommend this office! Thank you Yuri and Andreja for all you’ve done for us!!
1/5
TrustpilotUse this estate agent Barnard Marcus…
Use this estate agent Barnard Marcus Seldon branch at your peril for renting. They took my deposit of £260 and refused to give it back stating I lied about my salary on my application form.. When I asked for proof of this as it was not true they refused to show me my application form which would prove I did not give them false information. I took them to the County Court and they were issued with a CCJ. Only then did they return my deposit. This cost £35 to do and I got this back as costs. They had to pay me as they knew they had no proof. Please be aware.
5/5
TrustpilotGreat mortgage broker, Priscilla Mohanarajah
Whilst my overall home-buying experience wasn't great, the one positive constant factor in the process was my mortgage broker Priscilla Mohanarajah at the Ealing branch. She responded swiftly to any enquiries, proactively followed up and acted professionally throughout with a friendly, helpful attitude even when scenarios changed. Thanks Priscilla, you're a true asset!
1/5
TrustpilotDon't buy from their Auction business !!!
I used their auction division and bought a plot of land through their auction recently. It turns out the land has other owners who believe they should own the land so having paid all the cash and I now in a massive legal dispute over if I have bought the land or not. They emailed me the day after the auction telling me that the completion date, as was the seller's right to do so, had been brought forward to 2 days from then, giving me no time to get a solicitor/conveyancer and their auction rep company, who badgered me with threats and sent someone around to my house and posted a notice in my window all taped to the glass, told me they always check that everything is fine with property and/or land they auction, so it would be a waste of time for me to get a solicitor. Then letters started arriving from other solicitors telling me of the claim to the land I had bought and I have emailed Barnard Marcus many times and no-one will respond to me. Absolute disgrace. Don't buy from their auctions !!
1/5
TrustpilotI viewed a flat in Wandsworth and tried…
I viewed a flat in Wandsworth and tried to put down an offer and I called agency maybe 5 times then manager called me to say landlord lives in another country so getting back to you will take time because of time difference. And I waited till Monday no one called me and I was wondering and called them to ask and manager was surprised that no one called me to let me know that someone else offer accepted from same day. I got it landlord could accept another offer but again why I needed to call 5 times to put down an offer and I wasn’t inform that property now available anymore. Please you judge the professional work here
5/5
TrustpilotI have recently worked with Toni at…
I have recently worked with Toni at Bernard Marcus who was dealing with our clients purchase property. I was extremely impressed with the way she dealt with the matter and the tight deadlines we all had. Would be happy to work with her again.
5/5
GoogleGreat experience from beginning till the end. Mark and his team were absolutely fantastic, flat was sold and given the current situation things still progressed on schedule. Totally recommend Barnard Marcus especially this branch , delighted with how they handled everything. It's very good value for the services provided. Thank you!PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotBarnard Marcus Putney
Really impressed with the changes they made in their Putney office. I was selling my flat with them before they changed the whole sales team in July. After few weeks without a single viewing or communication, I was about to take my property to a different agency. BM scrapped the old team to bring a new one just on time, including a top sales from another office (Karim). I gave the new team a chance.What a change... like day and night. Karim took over my property and found not one, but two buyers in a matter of a couple of weeks. Old school, high touch, high intensity, working the property with callouts, bringing relevant viewings and keeping communication with us on point. These guys are not waiting for clicks. Karim has to be one of the best agents in the area. It's not magic, it's just hard work!
5/5
TrustpilotBarnard Marcus Streatham
I recently let my property through Barnard Marcus in Streatham. Bernardo and the team, have been simply super helpful. I would highly recommend them!
5/5
TrustpilotGreat Customer Service @Barnard Marcus, Sydenham
We sold our house through Barnard Marcus in Sydenham, London and from the outset we were given great customer service. Nathan, the branch manager, patiently went through the contract with us and answered all our queries promptly. Once we'd signed up everything was taken care of promptly e.g. marketing photos and setting up viewings. The team worked tirelessly to manage our sale and keep the chain communications progressing once we'd found our new home. A nice bonus is that they were all so friendly and approachable throughout the process; I highly recommend them.
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Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
