Trusted Agent profile · London
★★★★★
684 reviews across 2 platforms
66-68 Shepherds Bush Road, London, W6 7PH
Barnard Marcus Lettings's office in London, at 66-68 Shepherds Bush Road, is rated 3.0 out of 5 across 684 reviews on two platforms, including 196 Google reviews rated 4.4.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotPriscilla Mohanarajah, Mortgage Advisor.
Priscilla from Barnard Marcus has been a real angel. She was amazing during the process of finding the right mortgage. Her professionalism and friendly approach have made a real difference, to secure the best deal. But she didn't stop there. She supported and helped us even after she did her part. It's a rare thing to find someone who is highly professional and has empathy as well. Thank you Priscilla.
5/5
GoogleSpecial thanks to Simon Triglia, Mark Coden and Shashi Vadhwana at Barnard Marcus for all their help. As a prospective first-time buyer they provided me with all the support, information and guidance I needed to start hunting for my dream first home. Thanks again to you all for your quality service. Looking forward to finding my first place with you guys soon!
1/5
TrustpilotTerrible service.
Terrible service. Lied about my buyer being a first time buyer, he was in fact selling his own property and I accepted a lower price on the basis that it should’ve been a quick sale but 5 months later I don’t have a completion date and my buyer’s buyer threatening to pull out. The conveyancer they recommended (Taylor Rose) are shockingly bad. Slow, do not chase or keep you in the loop at all and either Barnard Marcus or the conveyancer they recommended breached GDPR legislation by passing my email address on to my buyer without my permission. Update: I have now completed and not heard from Barnard Marcus at all since exchanging contracts 2 weeks ago. I ended up contacting the buyer directly on completion day and handing over the keys myself!
5/5
GoogleWe are residential property developers and instructed Barnard Marcus to sell the units in our development in Willesden. They were fantastic throughout. They were helpful, realistic, communicative, and always went the extra mile to help us achieve our goals. I thoroughly recommend Karen, Mark, Gareth, Simon, Shashi and the team at West Kensington and would not hesitate to instruct them again.
5/5
GoogleGreat experience with Barnard Marcus Estate Agents West Kensington. Jakub was amazing.
Thank you for your wonderful comments and for the 5* review! Best Wishes, Scott @ Customer Care
1/5
TrustpilotDON'T USE THEM!They misled me and continued to show…
They misled me and continued to show the property without telling me if I needed to offer more. They will sell only if you take the loan from them and use their solicitors etc. DO NOT TRUST THEM AT ALL! this agency should be banned -
5/5
TrustpilotExcellent service
Barnard Marcus Ealing sold my flat when it was difficult to sell flats in London. Kelly was excellent and moved things on when they got stuck and needed a nudge! Imogen was also very helpful, and charming. I would highly recommend them!
1/5
TrustpilotUnlawful Actions Resulting in Financial Loss
The worst experience I have ever had with a letting agent. A case for small claims court but the entire experience has been so exhausting I just want to close the chapter and be done with it.
1/5
Trustpilotshocking service, more interested to sign you up for a mortgage than book you in for a property visit
I recently contacted the London Muswell Hill branch about visiting a property to buy. Harry in question was more interested for me to see their mortgage broker, he prioritised this over the visit of the flat. I never got an appointment to visit it and since their broker was hassling me I declined any dealing with them. Extremely off putting and work ethic questionable. If you are a seller run away as their priority is not to sell properties but sign you up with their broker. Shocking behaviour.
5/5
TrustpilotMany thanks to the team at Barnard…
Many thanks to the team at Barnard Marcus in Muswell Hill! Leon and Marinos were great from beginning to end of our house sale. Moving house can be such a stressful experience and Barnard Marcus really did take some of the worry and stress away. They always had time to answer any questions we had. They are friendly, knowledgeable and professional. Five stars all around! Thanks
5/5
TrustpilotExcellent Work, Positive experience
Michael Griffin at Sanderstead is great, we have a understanding through out the whole process, communication is great and I felt care and support. Jill Parry (Asst. Sales Progression Manager) She is a super star. Brilliant!
1/5
TrustpilotUseless and bad service.
I advertised my property for sale, it didn't sell, which is fine, however after months of requesting to remove the property off the market it is still there. I have emailed on a number of times and no response. Absolutely useless and very disappointing as I was planing to place the property on the market with them again next year, but now there is no way I would do that.
1/5
TrustpilotReady to go to court as a result of…
Ready to go to court as a result of Barnard Marcus auction where I bid on a property and seller didn't have the right to sell. They don't do due diligence on their sellers so now in a position I've paid £20k deposit with an agreed completion date where the seller can't even complete - thanks Barnard Marcus for doing your due diligence (there is a regulator in your line of biz and will be in touch with them) Liz George
5/5
TrustpilotMax Harffey was absolutely brilliant…
Max Harffey was absolutely brilliant during my very challenging purchase of my apartment. He helped me every step of the way. Communicating with me all the time. Giving me support when I thought my home was lost. Fantastic and great outcome because of him.
1/5
TrustpilotI will never deal with this…
I will never deal with this agent(Barnard Marcus Chiswick)again and advise others to stay away from them. All they care about is taking their commission. If you have problems with your tenants, they are never there to help. They placed a terrible tenant in my flat who left it damaged and neglected the garden, causing complaints from neighbors. Whenever I tried to contact the office, there was no response. When I visited the office, I was told that the manager and staff were in meetings and had to wait for a long time, only to have my issues ignored.
1/5
TrustpilotThe whole point of an auction is the…
The whole point of an auction is the uncertain gamble of a bargain. I watched today for one hour and only half of the property’s where sold. The winning bidder had apparently not reached the target of what the seller wanted. The place I looked out for had a guide price of £130000.the winning bid of £170000 was apparently not enough, with no mention beforehand of any reserve.when i asked why putting in that case such low guide price i was told it was to encourage Interest.I can see why some people want a minimum price but then have the guts to tell us before.If this way of doing auctions isn’t challenged,in no time the vast majority will be like this?I can see how the auctioneers tell their clients;Put it in the auction,lots of people will look at it.and if you don’t get what you want,then we won’t sell to the bidder.
5/5
GoogleAndreja is a true professional and one of the best listening, kind hearted Lettings agent I have come across London. He will give you a gold customer service which is rare to find these days... He is an asset to his company and I really hope they appreciate it him. Thank you soo much for your help Andreja 🙏🙏🙏🙏PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotTerrible
Terrible communication. Gave keys to my house without notice, damaged the house despite my specific instructions. Team utterly clueless whenever I call. Avoid.
1/5
TrustpilotA cheating and dangerous auction agent
A cheating and dangerous auction agent. I bought a property in Blackpool in 2019. They advertised the property as a freehold worthed 10,000 at 75-77 Caunce Street, FY1 3NDI did not see legal pack properly and then ended up with the bills including their auctionee fee of 35,000 pounds.The nasty thing of the property I bought turned out a long leasehold 999 years and I have to pay rent, service charge etc and that is very surprising and dangerous .It caused and ruined my financial aspect and life. It took almost 4 years for years to repay the debt.I take them to the property authority but they did not do much. I intended to take them to the Court for misleading the public but have no money to pay legal fee.The authority should shut down this nasty auction agent. After you did so bad and dangerous things, karma will come back to you one day and let karma do all the work.
5/5
GoogleAndreja did a brilliant job of re-letting my flat quickly, sourcing workmen, finding a good tenant, and was kind and supportive through the process. Thank you.
Thank you so much for your kind words! We're thrilled to hear that our team was able to help find the perfect tenant for your flat and make the process as smooth as possible. We appreciate your trust in us and look forward to continuing to provide excellent service in the future. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotProfessional letting service with great customer service
I had some tenants do a runner on me in February 2024, and that was whilst they were in the care of one of London's top letting agencies. So, you can imagine I was not ready to hand my property over to another agency easily. Enter Lauren McDowell and Christopher Robson from Battersea Branch - a cool, calm and collected pair that swept me under their wing and very soon found me some replacement tenants - nicely vetted and decent! The whole process was stress-free, quick and professionally executed.Thanks, Lauren and Christopher! It is good to know that you are my go-to people throughout the letting process, not like some other letting agents, where every time you phone, someone else is dealing with your matter and does not have a clue. Look forward to a long mutually beneficial relationship!
1/5
TrustpilotCheck-out report was ridiculous
Check-out report was ridiculous, the agent just wanted all of Tenant's Deposit.
5/5
TrustpilotWell above average service from Barnard Marcus
Recently enquired about a couple of properties and although not usually one for leaving a review, I felt compelled - the standard of care and professionalism was well above my usual experience of London estate agents (Imogen was fabulous)! Thank you.
1/5
TrustpilotHave not assisting me to get my deposit
Have not assisting me to get my deposit (SUTTON BRANCH near the Sutton Station)They have not assisting me to get my deposit released by the landlord and No comment from the landlord as to any issues till to now and only ask me to wait. But my lease agreement ended since 27 February 2024. Even I enquire to them, but they suggested that I raise a dispute and still no any response.I appeal to all landlords not to place listings in this house as much as possible, so as not to cause more trouble for tenants.
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