Barnard Marcus Lettings London reviews

★★★★★ 1/5

Trustpilot

Have not assisting me to get my deposit

Have not assisting me to get my deposit (SUTTON BRANCH near the Sutton Station)They have not assisting me to get my deposit released by the landlord and No comment from the landlord as to any issues till to now and only ask me to wait. But my lease agreement ended since 27 February 2024. Even I enquire to them, but they suggested that I raise a dispute and still no any response.I appeal to all landlords not to place listings in this house as much as possible, so as not to cause more trouble for tenants.

Joey · 5 April 2024

★★★★★ 5/5

Google

Colleague Shaquille Really helped my partner and i get our first flat together , he was patient he kept us updated he ensured us everything was going to be alright . We cant thank Him enough for making this experience for us so easy!

Nikka · 18 June 2023

★★★★★ 5/5

Google

After a long search and to no avail, Shaquille and his team have helped us secure a place! He has been very helpful in keeping us informed and doing his best to make sure our move in and all the documents are properly done.

Sulaimah · 18 June 2023

★★★★★ 5/5

Trustpilot

Most efficient and professional letting agency I've dealt with in years

I've only just started using Barnard Marcus in Streatham to find tenants and manage my small property portfolio. I was impressed with the efficiency and professionalism of their Lettings team. Bernardo was recommended to me from one of my clients and so far so good!

The · 19 May 2023

★★★★★ 5/5

Google

Kelly Gill and her team made the selling process so unpainful. Their customer service was outstanding keeping me regularly informed from start to end. Would definately recommend and use their servives again.

Anatolia · 18 June 2020

★★★★★ 5/5

Google

Aysha has been an amazing mortgage advisor. She was instrumental during the buying process, giving me great advice and quick to act to save the deal on many occasions. I wouldn’t own my first home without her, I couldn’t recommend her services enough.

Oxford172 · 18 June 2023

★★★★★ 1/5

Trustpilot

I called Barnard Marcus South Croydon…

I called Barnard Marcus South Croydon at 16.02pm on Saturday 3rd December. There was no answer in spite of their website saying they were only closing at 16.30pm. It was an urgent matter as we were locked out of our apartment and needed the agent to contact the landlord.

Lesley · 3 December 2022

★★★★★ 5/5

Trustpilot

A very big thank you to Marina Nguyen and her staff at Barnard Marcus.

Dedicated, Researched, and Seasoned: Marina Nguyen was amazing! From the first time I reached out to her, she answered immediately and from there on out she was very responsive. She was a true professional. I appreciate your help so much! You’re the first on my contacts list the next time I purchase or sell!Saran

Saran · 4 May 2022

★★★★★ 5/5

Google

Thank you Anthony for going above and beyond in every way from start to finish! You’re an asset to the company!

Alex · 18 June 2022

★★★★★ 5/5

Google

Even though I didn’t end up buying a property from them, estate agent Will Wigley was incredibly helpful with my search and provided great advice - particularly with a doer-upper I was considering. He is very personable and patient, leaving me confident to be more open minded with my property search going forward.

Annette · 18 June 2022

★★★★★ 5/5

Trustpilot

Thank you Priya and the Muswell Hill…

Thank you Priya and the Muswell Hill team for all the excellent work you do, and for keeping me updated on all changes etc that occur to my rented flat.

Jeeten · 11 April 2024

★★★★★ 5/5

Trustpilot

Lettings Branch Manager Bernardo Reggi

Lettings Manager Bernardo Reggi of the Streatham Branch has consistently gone above and beyond on behalf of ourselves and our tenants. These are tricky times for many people and we have had our share of issues. Knowing our property is in such attentive and capable hands is a great comfort. He is a credit to your business . Thank you Bernardo

Mr · 9 December 2020

★★★★★ 5/5

Trustpilot

Wintana has been fantastic and very…

Wintana has been fantastic and very helpful with my property search! This was my first time purchasing a flat and she was very informative and knowledgeable about the property and explained whole purchasing process with great patience. I will definitely return back to the sales team when I want to sell my property. I highly recommend!

James · 2 December 2021

★★★★★ 1/5

Trustpilot

Lack of respect with tenant

I've been a single tenant since October 2023 and I've raised 2 simple requests to the letting agency since then without any feedback or resolution up to this date. They haven't provided a second set of keys as I asked to have a spare in case I have family visiting or for any emergency. They also haven't provided me the landlord details as I need to apply for visitor parking though the council and I can't do it without the landlord's information. It's absolutely unbelievable no one can help me with this for 4 months and I have no hope they will.

Fabiana · 9 February 2024

★★★★★ 5/5

Google

The excellent team at Ealing successfully steered us through to a successful sale and dealt with a number of challenges professionally and proactively with good communication throughout and were on top of it from start to finish. After trying unsuccessfully with 2 other agents we were delighted with the result and recommend Kelly Gill and James Fox to any prospective property seller.

Angela · 18 June 2020

★★★★★ 5/5

Trustpilot

Successful Completion achieved

Despite a couple of set backs during the sale of my flat, Georgia, Wintana, Julie and the rest of the team at the Sutton Branch managed to get sale through to a successful completion.

Jacki · 7 November 2025

★★★★★ 5/5

Trustpilot

Alex Harrison Knox was excellent!

Alex Harrison Knox was excellent!Professional throughout and incredibly efficient tied up the property in a matter of 3-4 days and her communication was above and beyond.5 star service and would highly recommend!!

John · 24 January 2024

★★★★★ 1/5

Trustpilot

Happy New Home …. NOT!!!

We helped move our son into a house managed by this crew… all smiles when they handed over the keys…. All downhill from there.1) toilet does not flush2) no heating3) disgusting mattress in one room 4) no hot water5) non- functioning shower but there is no hot water anyway.6) massive hole in wall behind washing machine So if you are a tenant be ware!!! And if you are a landlord…. Watch them like a hawk… your brand is being damaged.Get a grip people!!!

Tony · 21 January 2024

★★★★★ 1/5

Trustpilot

South Croydon Branch - Committing Fraud and Illegal Advice

Paul O-T who works here asked for my private payment details to take holing deposit and my card was fraudulently used shortly after. I had a new card sent out and my first use of the card was with Barnard Marcus again, this time the manager Jordan D-G, who took my card out of my sight to take deposit payment and shortly after again my card was used for the same company fraudulent transaction. Stay clear or at least do not let them see or hear your payment information. So many more issues with these Agents too, don’t reply to messages, offer the landlord illegal advice etc. Police report has been raised for fraud and the bank are working with the police on it and also they forced us to move in quickly to a flat that had so many outstanding repairs was a hazard and because of their incorrect advise to the landlord we are taking her to court for breach of the contract. Cannot stress to avoid enough! Telling everyone about it and they’re appalled! Not worth the risk to ever work with Barnard Marcus, esp South Croydon branch again!!

Kizzi · 18 January 2024

★★★★★ 5/5

Trustpilot

I recently used the North Finchley…

I recently used the North Finchley branch of Barnard Marcus on my sale. The manager Mr Foulad was very knowledgable and advised us on the market and how to get the optimum price. I would give them 5 stars and use them again.

R.S · 21 March 2023

★★★★★ 5/5

Google

Tamesha Bryan has been instrumental in finding our next property with her super-friendly professionalism. She is just the estate agent you would want to work with, representing Barnard Marcus experience at top level. Thank you Barnard Marcus family and Tamesha!

Murat · 18 June 2023

★★★★★ 5/5

Google

I had a really positive experience when using Barnard Marcus while searching for and buying my house. Will and Kelly were fantastic and couldn't do enough to support us during all aspects of the purchase. I couldn't recommend them more.

Alastair · 18 June 2023

★★★★★ 1/5

Trustpilot

Daniel Ealing branch

The agency, particularly Ealing branch is a joke. Daniel promising viewing text confirmation with no even taking your number...of course text or call didn’t follow. In the meantime they posted a new ad of the same property with increased price.Just like the rest of the letting agencies taking owners seriously, and us renters who cares. Very disrespectful and unprofessional.

DraganaC · 27 November 2020

★★★★★ 5/5

Trustpilot

The team at Morden

The team at Morden was very professional through the sale process of our house especially Ollie who we mainly deal with when we found a buyer , he was very efficient and dealt with all our concerns promptlyJames & Irene Quinn

James · 16 May 2023