Trusted Agent profile · London
★★★★★
850 reviews across 2 platforms
55 The Mall, Ealing, London, W5 3TA
Barnard Marcus Lettings's office in London, at 55 The Mall, is rated 3.4 out of 5 across 850 reviews on two platforms, including 359 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleImogen was a great help throughout or purchase. 5 Stars
Thank you for taking the time to leave us your 5* review Jordan Barbour! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotPriscilla Mohanarajah, Mortgage Advisor.
Priscilla from Barnard Marcus has been a real angel. She was amazing during the process of finding the right mortgage. Her professionalism and friendly approach have made a real difference, to secure the best deal. But she didn't stop there. She supported and helped us even after she did her part. It's a rare thing to find someone who is highly professional and has empathy as well. Thank you Priscilla.
5/5
GoogleReceived extremely friendly and professional service from Ms Tamesha Bryan when looking for a new flat. Tamesha Bryan went out of her way to find the perfect new home for me and my child, she was thoughtful, patient and diligent. We are very grateful to have had Tamesha Bryan's support during our move.
1/5
TrustpilotTerrible service.
Terrible service. Lied about my buyer being a first time buyer, he was in fact selling his own property and I accepted a lower price on the basis that it should’ve been a quick sale but 5 months later I don’t have a completion date and my buyer’s buyer threatening to pull out. The conveyancer they recommended (Taylor Rose) are shockingly bad. Slow, do not chase or keep you in the loop at all and either Barnard Marcus or the conveyancer they recommended breached GDPR legislation by passing my email address on to my buyer without my permission. Update: I have now completed and not heard from Barnard Marcus at all since exchanging contracts 2 weeks ago. I ended up contacting the buyer directly on completion day and handing over the keys myself!
5/5
GoogleKelly and her team did a great job for me during a challenging period in the property market. They are prepared to work hard and kept me informed of good and bad news throughout the marketing and completion processes. I feel they are prepared to listen to you as a client but also provide insight and challenge. I would recommend them and also I would use them again as a buyer or seller.PositiveResponsiveness
1/5
TrustpilotDON'T USE THEM!They misled me and continued to show…
They misled me and continued to show the property without telling me if I needed to offer more. They will sell only if you take the loan from them and use their solicitors etc. DO NOT TRUST THEM AT ALL! this agency should be banned -
5/5
GoogleWe have been trying to purchase a house at Ealing area for three years and during this time dealt with variety of agents. Barnard Marcus is the best. They genuinely helped and supported us through the purchase. Kelly, Lee and their team were exceptional, going extra miles to facilitate this. Thank you all at Barnard Marcus and keep up with the good job.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
TrustpilotExcellent service
Barnard Marcus Ealing sold my flat when it was difficult to sell flats in London. Kelly was excellent and moved things on when they got stuck and needed a nudge! Imogen was also very helpful, and charming. I would highly recommend them!
1/5
TrustpilotUnlawful Actions Resulting in Financial Loss
The worst experience I have ever had with a letting agent. A case for small claims court but the entire experience has been so exhausting I just want to close the chapter and be done with it.
5/5
GoogleLee and his team have been exceptional every step of the way during our purchase. In short very responsible, extremely responsive and professional. Lee has gone above and beyond, chasing everyone in the upward chain to help complete quickly and efficiently. Honest advice from the start with no messing about on valuation and property price. Made the whole experience seamless and took the stress out.PositiveResponsiveness, Quality, Professionalism, Value
1/5
Trustpilotshocking service, more interested to sign you up for a mortgage than book you in for a property visit
I recently contacted the London Muswell Hill branch about visiting a property to buy. Harry in question was more interested for me to see their mortgage broker, he prioritised this over the visit of the flat. I never got an appointment to visit it and since their broker was hassling me I declined any dealing with them. Extremely off putting and work ethic questionable. If you are a seller run away as their priority is not to sell properties but sign you up with their broker. Shocking behaviour.
5/5
GoogleKelly Gill was amazing! Very professional and extremely helpful. She definitely went the extra mile during our transaction. Despite the fact that my sale was problematic, she was so supportive and she always chased all parties. She was very quick in her responses and always updated me o what was going on. Thank you so much for your amazing service Kelly!PositiveProfessionalism
5/5
GoogleExcellent mortgage service from the very knowledgeable Marcin. He turned around an offer incredibly quickly and took the time to take us through the process step-by-step. Would recommend to all.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future Kyle. Kind regards, Lucy, Customer Relations.
5/5
GoogleLee is an absolute star! He went above and beyond chasing all sides of the transaction for actions, replies and documents. Despite MANY challenges along the way we have exchanged contracts today what probbably would not happen so soon(?) if not for him and his Team. Ofcourse, those are unprecendented times and that adds to the value of the help and support we recieved. 5 stars.PositiveResponsiveness, Professionalism
5/5
TrustpilotMany thanks to the team at Barnard…
Many thanks to the team at Barnard Marcus in Muswell Hill! Leon and Marinos were great from beginning to end of our house sale. Moving house can be such a stressful experience and Barnard Marcus really did take some of the worry and stress away. They always had time to answer any questions we had. They are friendly, knowledgeable and professional. Five stars all around! Thanks
5/5
GoogleKelly and her team were fantastic during the sale of my Flat. After one buyer pulled out the team reassured me that another buyer would be found and they were! Would recommend. Friendly, trustworthy and easy to contact. Thanks
Thank you so much for taking the time to leave us such a lovely review, we are thrilled that you were happy with our service.
5/5
GoogleAysha Ahmad was amazing helped me sell my house and buy a new one very professional polite patient and so helpful and went out of her way to find me a beautiful house and guided me all the way through with survey, solicitors, insurance policies etc…. etc…. Thank you Aysha!!
5/5
GoogleThe overall experience has been very good. Especially the service by Aysha, our mortgage advisor has been really good. She was in touch with us from the start and been in touch for several months until we found the right property. I would definitely recommend Aysha as a mortgage advisor.
5/5
GoogleWe are very happy with professional service received from Priscilla. The mortgage process went through very smoothly and we would highly recommend to any one looking for a mortgage.
Many thanks Solomon for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleTried to arrange a valuation, female agent called back and was in a strop barking questions at me in a raised tone for no reason. She seemed to have an inability to enagage in a proper manner and probably has a personality disorder or bi-polar. I made an excuse and ended the call and booked their rival agent, avoid they are vile.
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at complianceresidential@sequencehome.co.uk Kind regards, Lucy, Customer Relations.
5/5
TrustpilotExcellent Work, Positive experience
Michael Griffin at Sanderstead is great, we have a understanding through out the whole process, communication is great and I felt care and support. Jill Parry (Asst. Sales Progression Manager) She is a super star. Brilliant!
5/5
GoogleAysha Ahmad made the process of applying for a mortgage a relatively enjoyable, calm, and organised experience. She took care to explain and ins and outs of mortgages and their applications thoroughly. During the mortgage application process she remained available and easy to contact, and offered timely updates throughout.
5/5
GoogleJust want to say thanks to Tamesha Bryan @ Barnard Marcus Estate Agents for assisting us in our search and set up for an apartment. Really great and fast replies while making sure we move in only days after the viewing. Thanks you for your friendly and efficient service!
5/5
GoogleAysha Ahmad has been fantastic throughout the mortgage process. She offered us invaluable advice and has made herself available and easy to contact. We couldn’t have asked for a better guide to take us through not only the mortgage but the whole house buying process. Would highly recommend 10/10.
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Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
