Trusted Agent profile · London
★★★★★
851 reviews across 2 platforms
55 The Mall, Ealing, London, W5 3TA
Barnard Marcus Lettings's office in London, at 55 The Mall, is rated 3.4 out of 5 across 851 reviews on two platforms, including 359 Google reviews rated 4.6.
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Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleAysha Ahmad has been fantastic throughout the mortgage process. She offered us invaluable advice and has made herself available and easy to contact. We couldn’t have asked for a better guide to take us through not only the mortgage but the whole house buying process. Would highly recommend 10/10.
5/5
GoogleBarnard Marcus is absolutely a delight to deal with! Branch manager Anthony is knowledgeable, efficient and is an expert at client care. I found my amazing very first flat in the country with the much needed help from the lovely and collaborative team of Ealing branch. I strongly recommend them to anyone who are looking for their next home!
1/5
Googledo not recommend buying a house through them - rude and very unhelpful (especially branch manager) when we had issues with our help to buy application all the staff kept shifting the responsibility onto others, including the manager who told us she had nothing to do with it. we had to solve the issue ourselves after 4 failed applications at the fault of Barnard Marcus, which took 2 months to do. The same happened when we had issues with the solicitors which they recommended themselves! they're only helpful and responsive at the start until you've reserved ruined what should have been a happy time for usNegativeResponsiveness, Professionalism
Hello, we're very sorry to see the negative feedback regarding our team as we tried everything possible to assist you. Sadly, as we made you aware the help to buy application is through the developers and a separate Help to Buy agent, whilst we did chase this up for you to help speed this up, sadly the actual failed applications are out of our hands. Whilst this is the case, we would be more than happy to continue to help you, so please feel free to get in touch with us at ealing@barnardmarcus.co.uk
1/5
TrustpilotUseless and bad service.
I advertised my property for sale, it didn't sell, which is fine, however after months of requesting to remove the property off the market it is still there. I have emailed on a number of times and no response. Absolutely useless and very disappointing as I was planing to place the property on the market with them again next year, but now there is no way I would do that.
5/5
GoogleAmazing experience dealing with Shaquille from the Ealing offices. We moved from Australia and Shaquille went above and beyond to ensure we had everything we needed to move in, and complete everything. It was a truly seamless experience and couldn’t recommend Shaquille enough. Thanks again, Shaquille and team!
5/5
GoogleAmazing estate agent. Alex and Kelly have been very helpful throughout the whole purchasing.
We are so glad to hear that Alex and Kelly have provided you with amazing customer service during your purchasing process! Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotReady to go to court as a result of…
Ready to go to court as a result of Barnard Marcus auction where I bid on a property and seller didn't have the right to sell. They don't do due diligence on their sellers so now in a position I've paid £20k deposit with an agreed completion date where the seller can't even complete - thanks Barnard Marcus for doing your due diligence (there is a regulator in your line of biz and will be in touch with them) Liz George
5/5
TrustpilotMax Harffey was absolutely brilliant…
Max Harffey was absolutely brilliant during my very challenging purchase of my apartment. He helped me every step of the way. Communicating with me all the time. Giving me support when I thought my home was lost. Fantastic and great outcome because of him.
5/5
GoogleHarj was my agent and he has been helpful throughout my property search. Harj responded my emails or questions promptly and professionally, he was patient and responsive. I was in safe hands.
Hi, thank you so much for taking the time to provide our Ealing team with a 5-star review. We are so happy to hear Harj and the team helped you with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
GoogleI have recently let my flat in Ealing through George Georghita and was please with the level of professionalism and transparency. Wouldn't think twice to recommend him.
Many thanks for your outstanding recommendation, 5* review and your generous comments Claude. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotI will never deal with this…
I will never deal with this agent(Barnard Marcus Chiswick)again and advise others to stay away from them. All they care about is taking their commission. If you have problems with your tenants, they are never there to help. They placed a terrible tenant in my flat who left it damaged and neglected the garden, causing complaints from neighbors. Whenever I tried to contact the office, there was no response. When I visited the office, I was told that the manager and staff were in meetings and had to wait for a long time, only to have my issues ignored.
5/5
GoogleRecently went to Barnard Marcus Estate Agents and I was able to get help from Aysha Ahmad, providing such excellent mortgage advice and service. Highly recommend such a professional and confident employee, who exceeded my expectations. Her knowledge was very prevalent in our conversations, can’t fault it.
5/5
GoogleOur mortgage advisor Priscilla Mohanarajah is very helpful, informative and very responsive in dealing with our issues and answering to our questions. She made our first experience of buying a property a smooth and as stress free as possible. Definitely 5 stars from us and definitely would recommend Barnard Marcus to our friends and relatives.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotThe whole point of an auction is the…
The whole point of an auction is the uncertain gamble of a bargain. I watched today for one hour and only half of the property’s where sold. The winning bidder had apparently not reached the target of what the seller wanted. The place I looked out for had a guide price of £130000.the winning bid of £170000 was apparently not enough, with no mention beforehand of any reserve.when i asked why putting in that case such low guide price i was told it was to encourage Interest.I can see why some people want a minimum price but then have the guts to tell us before.If this way of doing auctions isn’t challenged,in no time the vast majority will be like this?I can see how the auctioneers tell their clients;Put it in the auction,lots of people will look at it.and if you don’t get what you want,then we won’t sell to the bidder.
1/5
TrustpilotTerrible
Terrible communication. Gave keys to my house without notice, damaged the house despite my specific instructions. Team utterly clueless whenever I call. Avoid.
1/5
TrustpilotA cheating and dangerous auction agent
A cheating and dangerous auction agent. I bought a property in Blackpool in 2019. They advertised the property as a freehold worthed 10,000 at 75-77 Caunce Street, FY1 3NDI did not see legal pack properly and then ended up with the bills including their auctionee fee of 35,000 pounds.The nasty thing of the property I bought turned out a long leasehold 999 years and I have to pay rent, service charge etc and that is very surprising and dangerous .It caused and ruined my financial aspect and life. It took almost 4 years for years to repay the debt.I take them to the property authority but they did not do much. I intended to take them to the Court for misleading the public but have no money to pay legal fee.The authority should shut down this nasty auction agent. After you did so bad and dangerous things, karma will come back to you one day and let karma do all the work.
5/5
GoogleJames was our agent when viewing this property the first time round. Very nice and honest about the house, location and knowledge of possible work that might be taking place in the future in the area. Shannon was AMAZING at keeping us up to date in the final few months and kept sending through the weekly updates without fail! Overall, we are happy with the service provided. Thank You
5/5
GoogleMy thanks to Kelly and team for helping me navigate the purchase of my first flat - during a global pandemic, no less. I exchanged today, and I’m excited to move into my first home. Kelly was professional and responsive and helped make this work for me, and explained a lot of the process to a confused American first time buyer.PositiveResponsiveness, Professionalism
5/5
GoogleWe have just purchased a property through BM. Our main contact was Will Wigley and the service he provided throughout the whole process was superb. He was always available to chase up information for us and liaise with the Vendors and their solicitors. If and when we come to sell our property, BM will be our first port of call.
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotProfessional letting service with great customer service
I had some tenants do a runner on me in February 2024, and that was whilst they were in the care of one of London's top letting agencies. So, you can imagine I was not ready to hand my property over to another agency easily. Enter Lauren McDowell and Christopher Robson from Battersea Branch - a cool, calm and collected pair that swept me under their wing and very soon found me some replacement tenants - nicely vetted and decent! The whole process was stress-free, quick and professionally executed.Thanks, Lauren and Christopher! It is good to know that you are my go-to people throughout the letting process, not like some other letting agents, where every time you phone, someone else is dealing with your matter and does not have a clue. Look forward to a long mutually beneficial relationship!
1/5
TrustpilotCheck-out report was ridiculous
Check-out report was ridiculous, the agent just wanted all of Tenant's Deposit.
5/5
GoogleTamesha and team have been so great with what could've potentially been a stressful situation. Tamesha listened to my requirements and needs, her communication was flawless and i really feel like she took care of me throughout the whole renting process. Thank you so much!
5/5
GoogleI completed on my first home thanks to Aysha who gave a first class service from start to finish .There was some challenges along the way but Aysha dealt with them and resolved them quickly. I would highly recommend using Aysha to purchase a property.
5/5
TrustpilotWell above average service from Barnard Marcus
Recently enquired about a couple of properties and although not usually one for leaving a review, I felt compelled - the standard of care and professionalism was well above my usual experience of London estate agents (Imogen was fabulous)! Thank you.
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