Trusted Agent profile · London
★★★★★
850 reviews across 2 platforms
55 The Mall, Ealing, London, W5 3TA
Barnard Marcus Lettings's office in London, at 55 The Mall, is rated 3.4 out of 5 across 850 reviews on two platforms, including 359 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThe team here really work for their business. They are active, dedicated and really push to get things done for you. I went with a multiple agency deal, and it was night and day between Barnard Marcus and the others - the other agent may as well have not been there! Would absolutely use again, in fact they are the only ones in the area I would use again.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
GoogleI have very bad experience with one of the mortgage advisor Priscillia of Barnard Marcus Mall branch. The overall process if mortgage approval was disaster and finally my application was rejected without much explanation. Highly unprofessional approach.
Hello Rahul, I am sorry to read you feel this way. The local team do not seem to be able to locate you as a client of theirs and as such I would ask you to check that you have left your comments for the correct office. Alternatively, please … More
5/5
TrustpilotChloe and Barnard Marcus
Chloe was incredibly responsive to texts and emails, staying in touch and tending to details throughout my rental process. She made what can be a difficult process much easier. Would highly recommend her services.
1/5
TrustpilotDon't trust anyone from Barnard Marcus
Don't trust anyone from Barnard Marcus. What they say to you will be very different to the reality. They blamed the tenant (to the landlord concerned) for not giving access to the property for sales viewings; when the reality was their inability to find prospective buyers. They would ring the tenant again and again asking to view the property in 2 hours knowing that was usually unacceptable to most people. And when the tenant said come tomorrow and not in 2 hours, Barnard Marcus said no as there weren't any prospective buyers at all. Do not trust Barnard Marcus.
1/5
TrustpilotAbsolutely Unprofessional
Absolutely Unprofessional! Would never recommend.We pulled out of a property due to it having mould, they offered to get some of it taken care of but not all. The property was not in good condition. Fire place broken, lights and curtains broken. No handover to inform us of any of this. Gave us keys before do an inventory check. We gave the keys right back after seeing the mould. Had already paid 5 weeks deposit and 1 months rent in full. Its been nearly 4 weeks without a refund. They have not responded to emails and never contact us, we have to call the office every time. Contacted TDS and was informed to get legal advise. The sad part is most of this could have been processed or received better by means of communication.The Agent was Nana AkotoI woulds advise not to use him or the branch in Elephant & Castle area
1/5
Trustpilotholding deposit taken before offer submission, property stayed advertised, deposit retained
The agent told us we had to pay a holding deposit before they would even submit our offer. We paid to proceed, yet the property was never taken off the market and continued to be advertised on Rightmove/Zoopla throughout (dated screenshots available).
1/5
TrustpilotAbsolutely Awful individuals
Absolutely Awful individuals. No communication re protocol re moving out no checkout/leaving report received. Nearly a month has passed and no word re the reimbursement of my deposit. Head office are absolutely useless Poppy A in Head Office is useless no response to emails. I’ve had to raise a complaint via the Tenancy Deposit Scheme to get my deposit back.
5/5
GoogleI just wanted to say thank you to Shaquille Campbell for his kindness and help to find the most suitable home that meets our needs. I would strongly recommend him for any one who’s looking to move out from their home to a better place. He is the man, make sure you go and ask for him.
5/5
GoogleGood job by all the Ealing team especially Kelly, Georgie and Lee. My house was under offer after 17 days! Thanks for all your help and well done to Georgie for her professionalism and enthusiasm.
Thanks for giving our Barnard Marcus team a five-star review. If we can help with anything else please give us a call.
1/5
GoogleHorrendous experience. Was shown the property by a Trainee who was inexperienced, happy to give the benefit of the doubt as just a Trainee. Her manager however, William English was extremely rude, arrogant and inept. His behaviour was reprehensible even putting the phone down on my partner and bringing her close to tears with his condescending and aggressive tone. Issue escalated to Barnard Marcus Head Office and received a call from a William Christopher (Area Manager) who was polite and efficient though by this time the damage had been done. The branch's incompetence and appalling service caused the negotiation to fail. Whilst he was rude with me his behaviour towards my partners was markedly worse and I can only imagine this was motivated by her being female or because she is not English. I intend to raise my grievance with the Property Ombudsman.
5/5
GoogleKelly and all the team in this branch was very supportive from the viewing until the completion of the purchase. We were provided with all the necessary information and given full guidance. The sale was completed very quickly also thanks to Sutha who works in the same branch as a mortgage adviser. We are more than happy to recommend this team to all first time buyers who don't have a lot of knowledge of the property market and processes connected with the sale. Thanks again
5/5
TrustpilotI sold my property in Feltham
I sold my property in Feltham. The guys were fantastic. Constantly kept me updated. Evan dyer went above and beyond for me. I can not praise these people enough. Anyone wanting to sell. Please go with Bernard Marcus.
1/5
TrustpilotI don't even know where to begin this…
I don't even know where to begin this is the worst agency i never seen in my life. The lady called mouna that works in Finchley branch showed use a house in 8 Darcy close N20 we put an offer and the landlord accepted the offer. after 1 months of waiting for them to do the reference we received a call from somebody else in the office telling us the landlord have given the house to his brother which is the lie and mouna she did not have the audacity to tell us what is going on but she sent her colleague to do her dirty work. I now contact another agency that's is advertising the same property and the agency gave me the landlord number. I called the landlord and the landlord told me the same agency Bernard Marcus found somebody for the asking price. What makes me angry is this particular agency took our deposit wasted our time for one month and end of the day they didn't give us a chance to know whether we want to increase our offer or not. Please people don't deal with this agency called BERNARD MARCUS because it's going to be a waste of time. Lucky for us we found a honest guy his name is David that works for SQUARE ESTATES very professional once the landlord accepts our offer everything went fine within one week our reference came out and now we have moved into the property without any problem thank you David for everything. Please people if you want to rent a place contact David he works for SQUARE ESTATES in Finchley.
5/5
GoogleAlthough we had ups and downs involved like any house sale might have, we are happy with how the estate agent acted throughout the process. Lee and Kelly were very proactive and kept us informed throughout the process. Open and clear communication and a very positive attitude made the deal eventually closed with a happy ending.
1/5
TrustpilotJust answer the question!
Despite repeated requests to send me the lease to review (potential leasehold flat purchase) I was just met with silly questions culminating in "which section of the lease would you like to see?". How am I supposed to know what sections there are if I don't have the document? It's no good telling me the service charge pays for the gardener etc. I want to see the legal clauses so I can understand what recourse I have if they don't keep up their end. Why would anyone consider making an offer without having this knowledge? First time considering leasehold, my last email asked for the full document or an admission they don't have it. Silence. Clearly not that interested in selling their client's properties (Epsom branch). Quite stunning.
1/5
TrustpilotAppalling! Avoid their customer service is shocking! Avoid especially Ben Almon who should be in the circus instead!
My experience has been appalling. This could be because of Ben Albon who’s not fit for the job. I regret doing any type of business with this agency. He should find alternative employment as the circus is where he belongs. I hope they release me from my contract. I can’t stand how he operates. I always keep my business relationships but I can’t stand this unprofessional man child. Any professional will let me out of my contract if a customer is unhappy but this Napoleon figure is keeping me tied in. I hope someone senior steps in as he is not fit for purpose. He has no customer service skills and I believe is actually working against me during the process.
2/5
TrustpilotUnprofessional and expensive
I rented a place with them in 2017 and was first happy with the service the agent provided when looking for flats. There were several things I did not like at the beginning, e.g. they promised a professionally cleaned flat (which was not the case - there were cat hairs everywhere from the previous tenant).Worst of all: I think their fees are too high: £210 tenancy agreement, £120 reference charge and inventory check £180 - thats a total of over £500 - for what exactly?If I had extended my rental contract, they would have charged another £150 contract extension fee - for re-printing the contract.I would avoid them by all means!
5/5
TrustpilotFantastic Service from Demi at Chiswick branch
Demi at the Chiswick office was enthusiastic, obliging and went out of her way to get this deal done. This was a probate sale and there were various "hiccups" along the way. Demi chased outside contractors, liaised between parties, negotiated and pushed the deal to a successful and early completion. And all with a cheerful smile and boundless energy. Thank you Demi so much!
1/5
TrustpilotWhat a truly horrendous site to use
The website for this company is just terrible to and try and get any information from, a lot of the things such a legal packs for auctions seem hidden (I had to email to ask for a link to find it). Then you had to make yet another online account to access the pack but once that was made the site just kept saying all the login details were incorrect despite me making the account less that 30 seconds and all long in and confirmation emails coming through to my email fine. Suffocate to say I have moved on from this property and will not be looking at anything else by this provider.
5/5
GoogleIn 20+ years of dealing with estate agents and working within estate agents I can honestly say Kelly is up there with the best of them. If you want a personal approach then I would highly recommend this branch.
Hi there, thank you so much for the 5* review of the Ealing branch! We are so happy to hear Kelly and the rest of the team helped you every step of the way with great service. If you ever require anything else from our team, we will be more than happy to help
5/5
TrustpilotArchana has been really amazing
Archana has been really amazing, she has been really proactive in searching for properties for me. Very reliable and patient. I feel very lucky to have her as my agent as I will continue my property search with her help. Thank you :)
5/5
GoogleWe worked with Will from Barnard Marcus Ealing office in search for our next property to purchase. Although, we didn’t make an offer with the agency, Will always went above and beyond to schedule viewings for us and get us in the best shape possible so we could move quickly if needed. Would recommend.
5/5
GoogleFirst Class Professional Service from Anthony & Amrit, Very Polite on the phone, understood the type of tenant we required and delivered them within 7 days compared to other Letting Agents that simply wanted to drop the rent instead to trying harder in getting the right calibre Tenant. Once again A Big Thank You Anthony and Amrit for All Your Help, Assistance and Support.PositiveProfessionalism
5/5
TrustpilotThe real extra mile
Billie from the Surbiton branch has been absolutely amazing. Although we unfortunately lost out on a flat at the beginning of our search, Billie persevered and found us a match, even though we had given up hope :-) Friendly, professional, the communication throughout the renting process was faultless. Thank you Billie, I can highly recommend you!
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Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
