Barnard Marcus Lettings London reviews

★★★★★ 5/5

Google

Working with both Max Harffey and Vicky Horseman was an absolute pleasure. They were both so knowledgeable and helpful throughout the process. Excellent communication throughout and from experience I thoroughly believe they are some of the most trustworthy estate agents I have ever come across, 100% recommend their services! Thanks so much to both for all of your help!PositiveResponsiveness, Quality, Professionalism, Value

Chris · 17 June 2022

★★★★★ 5/5

Trustpilot

Covent Garden

I had an incredible experience working with Jake at the Covent Garden branch of the estate agency. From the moment I walked in, he exhibited exceptional professionalism and knowledge of the local real estate market.Jake's dedication to finding the perfect property for me was evident throughout the entire process. He listened attentively to my requirements and preferences, ensuring that he only presented me with properties that truly matched my needs.What stood out most was Jake's commitment to transparency and honesty. He provided valuable insights into the properties we visited, including potential pros and cons that I hadn't considered. It's clear that he prioritizes his clients' best interests above all else.Throughout negotiations and paperwork, Jake was a reliable guide, always accessible and prompt with responses. He made a complex process feel straightforward and stress-free.Thanks to Jake's expertise and unwavering support, I found my dream home in London. I couldn't be happier with the outcome, and I wholeheartedly recommend Jake to anyone seeking a top-notch estate agent in the area. His professionalism, knowledge, and dedication truly set him apart.

Dylan · 22 September 2023

★★★★★ 5/5

Trustpilot

Barnard Marcus of Covent Garden are excellent.

Barnard Marcus of Covent Garden are excellent estate agents. The Branch Manager is Francesca Lewis. I was contacted by them a few months ago and they have now sold my two bedroom flat in Pimlico.The money is now in my bank account gaining interest.My optimistic asking price was £550,000, and Jake Tharp, the Assistant Branch Manager, managed to achieve a respectable £530,000, with property prices in London falling all the time, and a potential general UK financial crisis on its way very soon.They are all good people, professional, proactive, friendly and patient in a stressful activity for us all. I recommend them to everyone.

Geoffrey · 19 September 2023

★★★★★ 2/5

Trustpilot

SERVICE (REPAIRS) Bad customer Service.

We have recently shifted into New Maden property managed by Barnard Marcus. Letting agents were kind and nice.We have a list of repairs & requests within a week of shifting into this new house, which was communicated by email, phone & in person.We were told the handyman was busy & will come last week which of course he never did .Follow up with the in person meeting in Barnard Marcus office in New Malden & was told he will come today on 14th Aug in the morning. I pushed my online (teaching) Yoga Session to the next day, and again we were disappointed. It is very frustrating to chase them and be in waiting line, hoping to hear from them, which never happens.We do not like to rant, unfortunately we are left with no choice but resort to social media. I hope Barnard Marcus could pull up their socks & be more pro active & faster in resolving tenant requests. Alternatively let us interact directly with the owner if you cannot manage their property properly.Thank you Best regardsPam

ZARUNA · 14 August 2023

★★★★★ 5/5

Google

We would like to thank Max who is a credit to Barnard Marcus. Although we did not find what we were looking for on this occasion, Max had the time to show us a variety of flats in different locations. He was so friendly and his knowledge of the areas and properties he showed us has helped greatly going forward.

Luke · 13 June 2022

★★★★★ 5/5

Trustpilot

I must admit how Barnard Marcus agency…

I must admit how Barnard Marcus agency is, East Putney Office.I have had a viewing of 3 properties today on the 29th, June 2023 organised by agent Jake Carroll.Jake was in time, very professional and smart individual.Answered all my question in detail and sent me some information requested by me the same day, I even still coming back home as information was already sent by Jake Carroll straightaway , very efficient and fast pace.Thank you so much tp all team at East Putney Office.Regards,Mr Fraser S.

S.K · 29 June 2023

★★★★★ 5/5

Google

[Read to the end - worth it!] Unsurprisingly, purchasing my first home was perhaps one of the most stressful things I've ever done. It took 8 months in total, a gazumping, and a formal complaint raised by me to a 3rd party over lies made that incurred costs to me. it seemed like every party involved was untrustworthy and unreliable, except one person, Christopher Barclay. Chris Barclay was my mortgage broker. Finding me the best mortgage was his first objective, which he did superbly; examples include waving fees, sharing well searched options, and explaining each carefully and with great patience (I ask a lot of questions) and flagging to my attention changing interest rates and the implications of various approaching risks. He emailed and called me on his days off until the mortgage was approved showing full committment to helping me. But this wasn't what impressed me most about Chris. Chris continued to support me well after my mortgage was approved. He checked in routinely to inquire how the searches were progressing and where I was in the process. Knowing I was quite anxious about it, I found his approach inviting, and kind, encouraging me to be open about my concerns and being quick to make time to jump on a call and offer his advice around an issue with a third party that I was experiencing (even on his day off); which made all the difference in how I handled it. His advice meant I saved money and was better equipped to assert myself, and was ultimately successful in overcoming. I thought this was above and beyond what I'd expect and was appreciative of his dedication to assisting me, as an inexperienced customer, but this also was not what impressed me most about Chris. What impressed me most was right at the end of the journey in an effort to exchange there was a critical part needing urgent attention. I had an exchange date approaching 10 days away, with all arrangements made for it that would mean I would be homeless if it didn't occur on time. A critical oversight had occurred from a solicitor that meant we had an urgent need to change the terms of the mortgage. Late that night (around 10:30pm) when I heard of the issue, I told Chris what happened, and asked if he could somehow make the change happen to the mortgage doc within 24 hrs, and if he could, he'd be my hero, saving me from being homeless. He immediately responded saying not to worry, he'd call the bank first thing in the morning on his day off and sort it out. I was sure there would be no way the mortgage would be changed in time as I was warned by Chris that any change would take 4 days to execute with the bank. But, he called me the next afternoon and told me the news that he was successful! I asked him how he did it, and he said, "I just wouldn't get off the phone until the agreed." WoW! There was yet another error to sort with that new mortgage but Chris stuck with it and with no time to spare, the exchange was done. What a journey it was. I could not imagine going through it without a professional like Chris fully owning the E2E customer experience the way that he did. It was not only good business to behave as he did, but was just good on a human-kindness level. I felt like I had one person truly on my side, watching my back throughout maintaining a high degree of professionalism but authenticity throughout. Chris truly cares. I could not recommend a better broker. Early on I asked Chris why he was was going above and beyond to help as he was, and he said, "because I'm helping you buy your home, not just a property." Thank you Chris for everything you did in helping make my dream of owning a home a reality. You are truly the hero of this tale. - Jacklynn

Jacklynn · 13 June 2023

★★★★★ 5/5

Google

I really wanted to give a very big thanks to Zuzanna and the Bernard Marcus team. They completed an important project for me. There were a lot of moving parts, many parties, solicitors and other obstacles to overcome. Zuzanna and the team (big shout out to Max too), where professional throughout, went far above and beyond. I was grateful to have such an amazing team on this project ! Whether you are looking to buy or sell, this is the team I personally recommend after using many others in Earls Court. Thanks Zuzanna, Max and the rest of the team - you really are the best - keep up the great work ! Hope to see you soon :)

Ahmed · 13 June 2023

★★★★★ 5/5

Google

I’m not a fan of estate agents in general. Through my experience I’ve found most of them only have their own targets in mind, rather than actually looking out for the customer and their needs. Max was an exception to this. He was genuine and transparent about the property and made me feel like he really did care about what I was looking for. Alongside being a nice bloke too. If only they were all like him! Thanks again, Max.

Jordan · 13 June 2023

★★★★★ 1/5

Trustpilot

Unprofessional conduct and disregard

Erected a 'for sale' sign on a private residential building in a spot clearly marked 'so estate agent signs' within private property boundary. Repeatedly asked by management company to take down the sign and lied they would. Complete disregard and respect for residential rules for business gains and brand advertising.

NA · 8 May 2026

★★★★★ 5/5

Trustpilot

Barnard Marcus Ealing

Will Wigley has been the most amazing estate agent I could hope for. But I would be lying if I said that that is all he has been. Will has been a chauffeur for many a house viewings, a designer helping me envision the property for myself but most of all a friend through the ups and downs of the house buying process. We worked together for a year before I purchased my dream first home and it’s all thanks to Will. He was there when my first purchase fell through and gave it his all for my second one. He worked harder than any one on the team and I can truly say is the best estate agent out there. And I would know, I came across 20 of them! I know that I will be making all future purchases and sales through Will and if he ever leaves the world of real estate, through Barnard Marcus because they surely know how to pick them. A massive thank you to everyone who made my dream come true including Lee and Kelly. I look forward to working together again one day!

SM · 1 June 2023

★★★★★ 1/5

Trustpilot

I instructed them to let my flat

I instructed them to let my flat. There were a few things that I was concerned about in terms of their professionalism but ignored it. However I got an offer for my flat from them and was told the references and comprehensive checks were coming. They came the night before the tenants were due to move in (despite me chasing constantly). They failed then affordability checks, and were not certainly not comprehensive but I was told that was what insurance was for. I withdrew and said I felt sorry for the tenants, and got told by Anton he “did not give a sh@t about the tenants” and him telling me how great he was . In addition, despite having my number they kept calling my partner rather than me… I complained and they completely did not answer my complaint in any way, shape or form. Finally, my partner got a call from someone who used to work in Anton’s branch to say she had moved as she could not work for him, and they got lots of complaints about him. Completely different to what they said in their response to me. I finally let my flat for more than they marketed it for and with great tenants. AVOID

Claire · 30 May 2023

★★★★★ 1/5

Trustpilot

Overall experience with Bernard Marcus has been disappointing and stressful.

Worst property managers i have ever experienced! We have lived in a property they manage for a while now, but they are Incompetent in responding to any maintenance issues. There employees, especially Samantha, are extremely rude. They ignore your requests/ emails and phone calls, they leave you living in a mouldy property. They do not care about there tenants. They are more interested in getting there fees. You are constantly chasing them to do there jobs properly. Our boiler broke down three times within a year, they leave you without hot water and heating for a week in the winter period and think this is a reasonable amount of time to get a contractor out. The property was not professionally cleaned when we first moved in. The oven broke down three times within 6 months, each time over a week to fix. The company is full of excuses and lies. Extremely shocked that they are still operating and landlords are using them. Inspections completed, but tenants are not allowed the report or want to charge tenant fees! I know for a fact that they just want to take tenants deposit for no reason. Overall experience with Bernard Marcus has been disappointing and stressful.

Jb · 15 May 2023

★★★★★ 5/5

Trustpilot

I’d give 5 x 5 five stars if I could

The service by Barnard Marcus, notably Eva and her team was excellent. They are friendly, responsive and professional. Eva gave us an honest appraisal of our house and we had a viable buyer after a week on the market. Barnard Marcus kept in touch and helped make the process smooth. We’re now happily in our new home - from marketing my house to completion BM were on it every step of the way. Thank you.

CATHERINE · 26 September 2023

★★★★★ 5/5

Google

I received so much help from Lihe, she was incredibly kind and supportive throughout. She made the whole process of finding a home feel very easy and comfortable. Thanks to her, I’ve found a lovely place and I’m really enjoying living here!

제윤조 · 16 September 2025

★★★★★ 5/5

Trustpilot

If I could give 10 ⭐⭐⭐⭐⭐ I would

If I could give 10 ⭐⭐⭐⭐⭐ I would. I sold my flat with BM and the sales team in Wallington was always there to take my calls, answer any questions I had and always showed professionalism to the highest standards. Alex, Katie, and especially Kyle at sales went out of their ways chasing solicitors almost on the daily basis, provided not only professional advice but helped me get through the days when I thought we will never complete due to unprofessional solicitors and long waiting times. Their commitment to selling my property was visible from the first contact until the last phone conversation after completion. Thank you Kyle and everyone at Barnard Marcus

Zsuzsanna · 22 March 2023

★★★★★ 5/5

Google

Highly professional. Zuzanna was knowledgeable, excellent at keeping us informed and delightful to work with. She quickly understood what we were looking for and was flexible and helpful in accommodating our needs.

Karine · 16 April 2024

★★★★★ 5/5

Google

Lihe has always been pro-active and extremely helpful with my requests and questions regarding my tenants and the rental of my place.

Kadi · 16 March 2026

★★★★★ 5/5

Trustpilot

Many thanks to Adrian at Streatham…

Many thanks to Adrian at Streatham Barnard Marcus. He brought professionalism and courtesy to the fore during the sale of my house, my first move in 31 years. I was always kept in the loop on what was happening, he was friendly with a good sense of humour at all times, but above all managed the sale of my house, in a way where I felt very little stress and had trust it was being dealt with well.

Shae · 5 May 2023

★★★★★ 1/5

Trustpilot

Barnard Marcus Wallington - couldn't care less

Barnard Marcus Wallington - I got an offer accepted on a house around September / October 2022 and was strongly told, as a condition of sale, to go with the in-house mortgage adviser. Whilst the experience was ok and Sabina was a great advisor (the only star), this was followed by multiple guarantees and affirmations the buyer could move quickly and could break any chain. I was told I should instruct solicitors quick which made me started the process really fast plus the fact I had a cash buyer waiting to buy my property. For months Barnard Marcus lied by dismissing the lack of commitment from the buyer who didn't even fully instructed solicitors (and made a few changes throughout). Either by ingenuity and / or lack of experience, I decided to get a full house survey which costed me around 1.5k and incurred all the other costs such as searches, mortgage application and so on. I politely asked Barnard Marcus for updates which were always dismissed by "all in control" statements which were clearly a lie. They even proposed a mortgage offer extension, a contact for rental, and another "suitable" property which was not only upsetting but an insult. At no stage they apologised for the lack of judgement as the buyer was clearly not ready to move or serious about the process. I lost my cash buyer due to the time taken in the process and whilst I fully understand house sales are a risk, I would expect people to put themselves in others shoes and at least act with dignity, honesty and respect...

Igor · 20 February 2023

★★★★★ 5/5

Trustpilot

From arranging our first viewing…

From arranging our first viewing through to finalising details of our mortgage the team at Barnard Marcus in Thornton Heath have been amazing. Steven was incredibly helpful co-ordinating multiple viewings and when it came to putting our offer in he was great at keeping us in the loop and was always on hand to answer any questions we had. As the initial part of the process had been so smooth with Steven we decided to go with Barnard Marcus’s in house mortgage broker too, Rebecca was super helpful and made us feel totally at ease. As first time buyers there was a lot to take in but Rebecca was so lovely and patient, always taking the time to run through options with us and explain everything everything really clearly… she even came in on a Saturday to do the final mortgage application! Thank you so much guys, will definitely be recommending to friends.

Alice · 15 February 2023

★★★★★ 1/5

Google

Extremely bad service from the lettings department, especially Daniel Sie. Has made me wait weeks for a tenancy agreement despite chasing on a daily basis. Taken the deposit and disappeared. Avoid.

Dan · 16 April 2024

★★★★★ 5/5

Trustpilot

Long term house letting in Ealing, London

We had contacted Barnard Marcus, Ealing Branch after unsatisfactory service from other local agents. We hoped to let our house on a long term contract and be able to travel abroad. The house in Ealing, London is two story four bedroom property with garden back and front. Our preference was for a professional couple with one or two children. We were abroad when the lettings manager Anthony Wozniake contacted us with the good news that a couple from abroad had shown interest and satisfied our criteria, would be travelling to London shortly early December 2022 to view and possibly finalise the contract. The manager and his assistant Tamesha Byron were extremely helpful with their guidance and practical help to us and we believe also to the clients.These included drawing up contract terms, procedures, preparing the house for letting as well as advise on legal matters and signing.We are very happy with the pre and post letting service and have also kept in touch with Mr Wozniake and received useful advice and explanations post letting.

Mrs · 31 January 2023

★★★★★ 5/5

Trustpilot

Review for the Ealing Branch

Review for the Ealing BranchMany thanks to the Ealing branch for the purchase and letting of our flat in Ealing.Being overseas owners, our special thanks to Will Wigley for the purchase and Antony Wozniak for the letting.From the first time we reached out to Will for our interest in purchasing a flat he answered immediately and was very responsive by telephone contact and via email advising on available properties that met what we were looking lead finally to the purchase of our flat in Ealing. Professional and enthusiastic, dealing proactively with both the seller and the buyer actually helped in reaching to the exchange date.After completion on 15 November 2022 Antony and his team took over the letting process and to our amazement a tenant was found ready to move in by end of November. Although the first tenant declined at the last moment, another tenant was found immediately after who was arranged with contract signed to start 7 December 2022. It was our pleasure to deal with the Ealing branch and we recommend using and trusting this agency. Having bought through the Ealing branch and having let our property on Full Management scheme, we know that I would not hesitate to buy or sell through them in the future.Special thanks again to the Ealing branch teams

Andreas · 30 January 2023