Trusted Agent profile · London
★★★★★
672 reviews across 2 platforms
279, Old Brompton Road, London, SW5 9JA
Barnard Marcus Lettings's office in London, at 279, is rated 3.1 out of 5 across 672 reviews on two platforms, including 192 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleExtremely bad service from the lettings department, especially Daniel Sie. Has made me wait weeks for a tenancy agreement despite chasing on a daily basis. Taken the deposit and disappeared. Avoid.
Hello, please contact us via complianceresidential@sequencehome.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotLong term house letting in Ealing, London
We had contacted Barnard Marcus, Ealing Branch after unsatisfactory service from other local agents. We hoped to let our house on a long term contract and be able to travel abroad. The house in Ealing, London is two story four bedroom property with garden back and front. Our preference was for a professional couple with one or two children. We were abroad when the lettings manager Anthony Wozniake contacted us with the good news that a couple from abroad had shown interest and satisfied our criteria, would be travelling to London shortly early December 2022 to view and possibly finalise the contract. The manager and his assistant Tamesha Byron were extremely helpful with their guidance and practical help to us and we believe also to the clients.These included drawing up contract terms, procedures, preparing the house for letting as well as advise on legal matters and signing.We are very happy with the pre and post letting service and have also kept in touch with Mr Wozniake and received useful advice and explanations post letting.
5/5
TrustpilotReview for the Ealing Branch
Review for the Ealing BranchMany thanks to the Ealing branch for the purchase and letting of our flat in Ealing.Being overseas owners, our special thanks to Will Wigley for the purchase and Antony Wozniak for the letting.From the first time we reached out to Will for our interest in purchasing a flat he answered immediately and was very responsive by telephone contact and via email advising on available properties that met what we were looking lead finally to the purchase of our flat in Ealing. Professional and enthusiastic, dealing proactively with both the seller and the buyer actually helped in reaching to the exchange date.After completion on 15 November 2022 Antony and his team took over the letting process and to our amazement a tenant was found ready to move in by end of November. Although the first tenant declined at the last moment, another tenant was found immediately after who was arranged with contract signed to start 7 December 2022. It was our pleasure to deal with the Ealing branch and we recommend using and trusting this agency. Having bought through the Ealing branch and having let our property on Full Management scheme, we know that I would not hesitate to buy or sell through them in the future.Special thanks again to the Ealing branch teams
1/5
TrustpilotBarnard Marcus has been our letting…
Barnard Marcus has been our letting agent for 4 months and the service has been atrocious- payment has been late on several occasions and charges that were not discussed have been taken from our account. I would strongly urge anyone to avoid this estate agent.
1/5
TrustpilotLetting agents are liars
Their letting agents are liars, they lied about the cleaning services and other fixations before move in, they kept pushing for deposits. They delayed all the documentation until the last minute, when I got the key and went to the apartment it stinked, it was dirty and windows were full of mold. Beaware of the letting agent in their finchley branches.
5/5
TrustpilotVery good buying experience
The journey to found a flat to buy is quite difficult and the stress of being a first time buyer doesn't help.When we visited our flat for the first time with Bernard Marcus we had no special expectation about this agency and were prepared for a stressful few weeks.However we were lucky enough to deal with Will who, thanks to his enthusiasm and professionalism, made the process smoother and interactive.During the past few weeks, Will has been caring, present and proactive to make sure the sell would go through with less issues possible.I recommend using and trusting this agency and Will!
1/5
TrustpilotThey don't do their work unless it's an…
They don't do their work unless it's an emergency!!! They're just wasting people's time. I really not happy with that!!!!They can only keep people waiting for months.
1/5
TrustpilotEvil company
Evil company. Nothing is good about them. When we moved in refrigerator broke down we let them know they didn't even answer. We had to buy new one. End of our contract they asked can you sell the refrigerator for a reasonable price we said ok, they never paid. End of our contract they raised %40 rent. We had to move out.They never came for inventory check and It took 5 months to get our deposit back. They never contacted us. Not even once. At least 20 times I contacted them but they just ignored. Which is deposit must be paid in ten days. 5 months without any single information. Everything I wrote here I can prove. I have kept every single message and email.
1/5
TrustpilotReally not happy with the service…
Really not happy with the service received from Trisha and her team in the Dorking branch. They made the experience of selling our home an unpleasant,stressful and ultimately unsuccessful. We were guilt tripped, bullied and told that we had wasted time and effort not agreeing to move with a weeks notice.The service promised at the first hard sell meeting never materialised and we were passed down to junior members of staff who didn’t have the experience needed to help us
1/5
GoogleExtremely bad service from the lettings department, especially Daniel Sie. Has made me wait weeks for a tenancy agreement despite chasing on a daily basis. Taken the deposit and disappeared. Avoid.
Hello, please contact us via complianceresidential@sequencehome.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleI would highly recommend both Vicky and Zuzanna from Barnard Marcus Earl’s Court. They were incredibly helpful and professional in the buying process and especially helped to get the sale concluded in a timely fashion. They were always very organised and I felt they were particularly trustworthy. Thanks Zuzanna and Vicky!
Hi, Thanks so much for taking the time to leave such a lovely review. We're delighted to hear that the team provided a 5-star service!
5/5
TrustpilotReview of the Southfields branch
Review of the Southfields branch. 10/10 to Chris and his team. During a stressful transaction (stress caused entirely by the lawyers), Chris and his team always called me back, I felt confident that they were doing everything they could to get the purchase through by my deadline. It’s obvious that the Southfields office is a very cohesive team, who go over and above for both vendors and buyers. Having bought through them three times in two years, I know that I would not hesitate to buy or sell through them in the future.
5/5
GoogleI have been dealing with Zuzanna on my property search and I can’t recommend her more. Zuzanna is very responsible and reliable broker who knows her market very well. She was always very quick to respond and did an amazing job showing me the flats around. Extremely positive experience!PositiveProfessionalism
Hi, thank you so much for taking the time to provide our Barnard Marcus team with a 5-star review. We are so happy to hear Zuzanna and the team helped you with great service. If you ever require anything else from our team, we will be more than happy to help.
5/5
GoogleZuzanna and Callum were extremely helpful. We had some frustrations along the way that required a lot of chasing which they did superbly. Will be recommending them.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotTop service
Had a viewing this saturday with barnard marcus. service was top quality. usually estate agents are rushed and just care about getting you in and out. but special shoutout to Ian from the sutton branch - top lad who knew a lot about the property. 10/10 would recommend
5/5
TrustpilotMitcham's Barnard Marcus - Excellent!!! 5 stars
I was with the agency in Mitcham and cannot speak highly enough. Vezir was my point of call and he went way beyond to make sure my sale was as smooth as possible and was not delayed in anyway. Vezir definitely supported me throughout this process and made me feel that I always had someone in my corner. It did not feel at all that it was about their fees but definitely more of a human touch when getting the sale completed successfully. Eli supported me too towards the end and both kept in contact with both the buyer's solicitor and my own. I would definitely, no questions asked, use them again.A brilliant team to work with and and who will make sure the sale gets done.
5/5
GoogleCould not praise Vicky and Zuzanna highly enough, they were both so helpful and enthusiastic throughout the entire process. Initially we were recommended to another well known estate agent in Fulham but despite numerous phone calls and emails they could not even take the time to call us back. However, out of the blue I received a phone call from a member of Vicky's team who was so knowledgeable and professional that we decided to sell through Barnard Marcus. Vicky was always available should we have any questions or problems, nothing was too much trouble for her despite it not being the easiest sale due to probate and we live in Hampshire. We would not hesitate in recommending Vicky and Zuzanna, absolutely 5 star service from both of them.PositiveResponsiveness, Professionalism
1/5
TrustpilotIf there is someone you truly hate from…
If there is someone you truly hate from the bottom of your heart, recommend Barnard Marcus. And Ashleigh Fisher as the agent in charge of their case. The following happened during a 1-year lease (Sep-20 to Aug-21):1) No space heating and hot water for a month in peak winter. I've lived in London since Sep-2014, and heating issues have ordinarily been resolved quite quickly, usually within 24 hours as a matter of urgency. 2) There was unbearable drilling noise from 8 am to 4 pm Monday to Friday. As we work/study from home, we faced extreme difficulties talking calls, participating in virtual meetings, and had severe headaches. Furthermore, the construction told us that this will at least go on till March 2021, i.e. more than half our tenancy. We were not informed of the construction when we were shown the apartment, which would have led us to select a different apartment. 3) Fire alarms: The electrical chimney wasn't working in the kitchen, and the fire alarm kept going off when we cooked food. This was a health and safety hazard as there was no ventilation. 4) Bathroom door: The door of the bathroom was stuck and simply did not close. This issue happened after the heating stopped. Barnard Marcus took 6 months to get the door fixed. 6 months!!5) Work and study: My work suffered as I was unable to take client calls due to the noise. My flatmates' education also suffered as they were unable to participate in Zoom classes online. Barnard Marcus couldn't care less.
1/5
TrustpilotAwful experience, bunch of incompetents!
Our experience with the Muswell Hill branch of Barnard Marcus has been nothing short of frustrating. We were entirely let down by their unprofessionalism and incompetence, which contributed to the months-long delay of our purchase of a flat in Muswell Hill. Our offer had been accepted in December 2021, but months of chasing led to little progress. Eventually, with no realistic date in sight to exchange contracts, and an absence of even a minimum level of f-giving by the agency, we decided to pull out of the sale.Special mention goes to Raphael our agent, who reminded us time and again how hard he was working for us, even burning his long weekends for our great cause. So much so that he would neglect to give us any updates or ignore our emails for days, breaking the deep silence of his labour only when we chased him for the tenth time.We would also like to applaud Akill, the broker affiliated with Barnard Marcus, who “forgot” (he says) to submit our mortgage after the AIP, causing it to expire. This even though we had given him all the requested paperwork months ahead, and resubmitted them each time he asked us for them again. Eventually, he emailed saying matter-of-factly that the mortgage had lapsed, and sneakily wanted us to sign a different agreement with a higher interest rate, without first explaining the new deal. This included trying to mislead us that certain optional fees were mandatory. All this is incompetence at best, and deliberate fraud at worst.Finally when we informed them through our solicitor that we were withdrawing our bid, we did not receive even the basic courtesy of a reply. No love lost for us, by this time we really didn’t expect anything from them, but our sympathies go to the seller who we understood had signed the contract as early as Dec/Jan.It might well be that our experience with the entire team at Barnard Marcus Muswell Hill was rare, but we were deeply frustrated and disappointed by their inability to manage expectations and to take any ownership of the issues that arose due to their lack of professionalism. I would advise anyone to be very wary if Raphael or Akill were involved in your sale.
5/5
TrustpilotPretty and perfect position
Karen and myself would like to say a big thank you to Billie, Sophie and all the rental team at Barnard Marcus, Surbiton. We’ve received kindness and great professionalism in securing a very nice split level flat in a central location. Very happy with the whole team and a kind landlady. Best wishes Karen & Paul
4/5
TrustpilotA big thank you to the staff at Barnard…
A big thank you to the staff at Barnard & marcus in sutton.Also juile Liles our sales manager. We had some hipcups on the way but next week we get to move to our dream house .Took longer than expected but in a chain it can be very tricky .Julie was always polite and calm with us even when some times we were raging. Well done Juile. you did us well. Thanks to Alex Elliott, Georgia, Harvey and all the rest of the staff in the sutton office. We definitely recommend them.Thank you all very much from the start to the finish. Well done
5/5
TrustpilotA big thank you to James and his team Barnard Marcus Epsom
James came to our house for a free valuation. He was friendly, professional, answered all our questions and really on the ball. We knew straightaway that our house was in good hands. We were offered in excess of the asking price which was excellent. James and his team work hard for it. Unfortunately, due to an unforeseen circumstance, we could not go forward with the sale. Again, speaking with James was so easy and truly showed his professionalism even though the sale did not take place. Would highly recommend James and his team at Epsom branch.Jason
1/5
TrustpilotAVOID OR PAY THE PRICE
A bigger bunch of grifters you could not wish to meet. Do not trust them , do not even engage with this company. The customer service is non existent. They don't give you all the information you require, then charge exorbitant fees because you haven't had all the information! Avoid them like the plague and use a reputable company.....you have been warned
1/5
TrustpilotBarnard Marcus- Opposite KFC Thornton Heath Pond…
The office opposite KFC in Thornton Hearth, Mortgage Advisor S B was very unprofessional, rude, arrogant and impolite. She was very argumentative about nonsense things like office direction etc.. Will not recommend this Mortgage Advisor if your buying a house. Such a waste of time!
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Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
