Barnard Marcus Lettings London reviews

★★★★★ 5/5

Google

Sold my flat with Zuzanna and Max acting as my agents. I can’t recommend them highly enough. Their knowledge and professionalism were clearly evident at the outset and their negotiating skills were truly tested when my buyer turned out to be an absolute shyster. Thankfully the obstacles were overcome due in no small part to their sterling efforts. Keep up the good work!

Fiona · 16 April 2024

★★★★★ 5/5

Trustpilot

Evan Dyer went above and beyond what I could reasonably expected

I cannot praise Evan Dyer, and the team at the Feltham Office, highly enough. As executor of my cousin's estate I contracted Barnard Marcus to handle the sale of his house. The property was on the market within days, there was a large number of viewings and several realistic offers were made very quickly.

Patricia · 22 October 2025

★★★★★ 1/5

Trustpilot

Useless agent

I registered my interest in buying a property with this estate agent in Feltham and never heard from them again. No follow‑up call, no email, nothing. It’s disappointing,

A · 29 May 2026

★★★★★ 1/5

Trustpilot

Barnard Marcus - Streatham / Mitcham

Dodgy, Dodgy, Dodgy. Do not even think about Barnard Marcus, let alone Streatham / Mitcham branch. Awful, Awful, Awful experience dealing with Dodgy Manager, Dodgy team, Dodgy company. If you want Dodgy Dave and his team of merry-men to waste your time, then this is the right place for you. Cannot stress how bad this company is. 70% bad reviews cannot be wrong. I wish I had seen these reviews before stepping into their office.

Justice · 10 September 2021

★★★★★ 1/5

Trustpilot

Worst renting experience

I had the worst renting experience in London with this agency. They asked us to move out of the property without providing the required two months’ notice. When we requested the notice, the branch manager Andreja refused. He also showed up at the property in an unfriendly and unprofessional manner. The property management team is also lack of communication.

Consumer · 20 August 2025

★★★★★ 5/5

Google

Had a great experience buying a flat remotely during lockdown and over Christmas. Vicky and Zuzanna made the whole process run smoothly and were extremely responsive to any questions I had. Would absolutely recommend working with them, as a buyer or a seller.

Pia · 13 June 2021

★★★★★ 4/5

Trustpilot

Barnard Marcus, Mitcham

I have just sold a house in Pollards Hill, Mitcham, and thanks to Barnard Marcus I got more or less the price that I wanted and a relatively straightforward sale.I can't thank Ali and his team enough... They proved themselves very proactive, stepping in to negotiate sales terms at crucial stages and ensuring that every step of the process was efficient.The house received offers almost straightaway and the eventual buyer was found within 6 weeks as we were adamant that the sale price should be the asking price.

Matilda · 30 January 2020

★★★★★ 1/5

Trustpilot

Worst All round Service Ever Experience

We began the process of purchasing our first property in Aug. 2019. We were hesitant because of the unprofessional Barnard Marcus Estate Agent but prepared to look past this. Then the brand new property had a flood. The BM Estate Agent ensured that the necessary fixes will be made. We wanted to utilise the Help2Buy Scheme before it expired so we payed the £500 refundable reservation fee and the £650 to begin the Barnard Marcus buying process fee. A month later the leak wasn't sorted and we wanted to back out of this process as the Service provided by Barnard Marcus Epsom Branch was further declining! None of the surrounding properties were sold and the Estate Agent, was not responding to emails/calls. Then the Barnard Marcus Mortgage Broker resigned without notifying us and all of our records no longer existed! We contacted the CLC Lawyers, recommended by Barnard Marcus, who told us they couldn't assist us as are not purchasing the building. It is almost Feb 2020 and nothing is resolved, we haven't received our money back or even a returned phone call/email, we have been into the branch numerous times with no resolution. We feel robbed & scammed.

Robyn · 28 January 2020

★★★★★ 5/5

Trustpilot

Chloe and Barnard Marcus

Chloe was incredibly responsive to texts and emails, staying in touch and tending to details throughout my rental process. She made what can be a difficult process much easier. Would highly recommend her services.

Angela · 17 October 2024

★★★★★ 1/5

Trustpilot

Absolutely Unprofessional

Absolutely Unprofessional! Would never recommend.We pulled out of a property due to it having mould, they offered to get some of it taken care of but not all. The property was not in good condition. Fire place broken, lights and curtains broken. No handover to inform us of any of this. Gave us keys before do an inventory check. We gave the keys right back after seeing the mould. Had already paid 5 weeks deposit and 1 months rent in full. Its been nearly 4 weeks without a refund. They have not responded to emails and never contact us, we have to call the office every time. Contacted TDS and was informed to get legal advise. The sad part is most of this could have been processed or received better by means of communication.The Agent was Nana AkotoI woulds advise not to use him or the branch in Elephant & Castle area

Tyla · 26 September 2019

★★★★★ 1/5

Trustpilot

Absolutely Awful individuals

Absolutely Awful individuals. No communication re protocol re moving out no checkout/leaving report received. Nearly a month has passed and no word re the reimbursement of my deposit. Head office are absolutely useless Poppy A in Head Office is useless no response to emails. I’ve had to raise a complaint via the Tenancy Deposit Scheme to get my deposit back.

Hannah · 29 March 2023

★★★★★ 1/5

Trustpilot

holding deposit taken before offer submission, property stayed advertised, deposit retained

The agent told us we had to pay a holding deposit before they would even submit our offer. We paid to proceed, yet the property was never taken off the market and continued to be advertised on Rightmove/Zoopla throughout (dated screenshots available).

Aquila · 17 January 2026

★★★★★ 5/5

Trustpilot

I sold my property in Feltham

I sold my property in Feltham. The guys were fantastic. Constantly kept me updated. Evan dyer went above and beyond for me. I can not praise these people enough. Anyone wanting to sell. Please go with Bernard Marcus.

Janet · 25 July 2024

★★★★★ 1/5

Trustpilot

I don't even know where to begin this…

I don't even know where to begin this is the worst agency i never seen in my life. The lady called mouna that works in Finchley branch showed use a house in 8 Darcy close N20 we put an offer and the landlord accepted the offer. after 1 months of waiting for them to do the reference we received a call from somebody else in the office telling us the landlord have given the house to his brother which is the lie and mouna she did not have the audacity to tell us what is going on but she sent her colleague to do her dirty work. I now contact another agency that's is advertising the same property and the agency gave me the landlord number. I called the landlord and the landlord told me the same agency Bernard Marcus found somebody for the asking price. What makes me angry is this particular agency took our deposit wasted our time for one month and end of the day they didn't give us a chance to know whether we want to increase our offer or not. Please people don't deal with this agency called BERNARD MARCUS because it's going to be a waste of time. Lucky for us we found a honest guy his name is David that works for SQUARE ESTATES very professional once the landlord accepts our offer everything went fine within one week our reference came out and now we have moved into the property without any problem thank you David for everything. Please people if you want to rent a place contact David he works for SQUARE ESTATES in Finchley.

Tochukwu · 5 February 2019

★★★★★ 1/5

Trustpilot

Appalling! Avoid their customer service is shocking! Avoid especially Ben Almon who should be in the circus instead!

My experience has been appalling. This could be because of Ben Albon who’s not fit for the job. I regret doing any type of business with this agency. He should find alternative employment as the circus is where he belongs. I hope they release me from my contract. I can’t stand how he operates. I always keep my business relationships but I can’t stand this unprofessional man child. Any professional will let me out of my contract if a customer is unhappy but this Napoleon figure is keeping me tied in. I hope someone senior steps in as he is not fit for purpose. He has no customer service skills and I believe is actually working against me during the process.

Sulai · 16 October 2024

★★★★★ 2/5

Trustpilot

Unprofessional and expensive

I rented a place with them in 2017 and was first happy with the service the agent provided when looking for flats. There were several things I did not like at the beginning, e.g. they promised a professionally cleaned flat (which was not the case - there were cat hairs everywhere from the previous tenant).Worst of all: I think their fees are too high: £210 tenancy agreement, £120 reference charge and inventory check £180 - thats a total of over £500 - for what exactly?If I had extended my rental contract, they would have charged another £150 contract extension fee - for re-printing the contract.I would avoid them by all means!

Nancy · 8 May 2018

★★★★★ 5/5

Trustpilot

Fantastic Service from Demi at Chiswick branch

Demi at the Chiswick office was enthusiastic, obliging and went out of her way to get this deal done. This was a probate sale and there were various "hiccups" along the way. Demi chased outside contractors, liaised between parties, negotiated and pushed the deal to a successful and early completion. And all with a cheerful smile and boundless energy. Thank you Demi so much!

Rachel · 18 July 2022

★★★★★ 1/5

Trustpilot

What a truly horrendous site to use

The website for this company is just terrible to and try and get any information from, a lot of the things such a legal packs for auctions seem hidden (I had to email to ask for a link to find it). Then you had to make yet another online account to access the pack but once that was made the site just kept saying all the login details were incorrect despite me making the account less that 30 seconds and all long in and confirmation emails coming through to my email fine. Suffocate to say I have moved on from this property and will not be looking at anything else by this provider.

Jonathon · 1 October 2024

★★★★★ 5/5

Trustpilot

Archana has been really amazing

Archana has been really amazing, she has been really proactive in searching for properties for me. Very reliable and patient. I feel very lucky to have her as my agent as I will continue my property search with her help. Thank you :)

Suria · 15 March 2024

★★★★★ 5/5

Google

Am delighted to be able to share my experience of working with the fantastic team at Barnard Marcus Earls Court namely, Vicky, Max, Zuzanna and Martina. Funnily enough I also bought my flat from them in 2006!. Initially I made the error of going with another EC based agent and soon realised I had made a big mistake with not a single viewing from their 3 months of marketing the property. I switched to Barnard Marcus and instantly started receiving on average of 2 viewings per week with both Max and Zuzanna being enthusiastic and proactive marketeers of my property. After a couple of months of regular interest I received 2 offers in a single day with a slight uplift on my asking price. Their continued commitment to my sale helped me navigate the exchange process and some tricky moments and successfully into completion led by their manager Vicky. This was supported throughout by efficiently and accurately produced marketing and sales documentation by Martina. I really cannot recommend this team enough for the passion, commitment and tenacity from the initial instruction to completed sale. First class service and the go-to agents in Earls Court. The standard setters in property sales!

Andrew · 13 June 2022

★★★★★ 5/5

Trustpilot

The real extra mile

Billie from the Surbiton branch has been absolutely amazing. Although we unfortunately lost out on a flat at the beginning of our search, Billie persevered and found us a match, even though we had given up hope :-) Friendly, professional, the communication throughout the renting process was faultless. Thank you Billie, I can highly recommend you!

Desire · 3 April 2023

★★★★★ 5/5

Trustpilot

Priscilla Mohanarajah, Mortgage Advisor.

Priscilla from Barnard Marcus has been a real angel. She was amazing during the process of finding the right mortgage. Her professionalism and friendly approach have made a real difference, to secure the best deal. But she didn't stop there. She supported and helped us even after she did her part. It's a rare thing to find someone who is highly professional and has empathy as well. Thank you Priscilla.

Roberto · 17 June 2021

★★★★★ 4/5

Google

Good service. Anthony was excellent and extremely professional and very details. Help towards me having a peace of mind.

Donan · 17 August 2023

★★★★★ 1/5

Trustpilot

Terrible service.

Terrible service. Lied about my buyer being a first time buyer, he was in fact selling his own property and I accepted a lower price on the basis that it should’ve been a quick sale but 5 months later I don’t have a completion date and my buyer’s buyer threatening to pull out. The conveyancer they recommended (Taylor Rose) are shockingly bad. Slow, do not chase or keep you in the loop at all and either Barnard Marcus or the conveyancer they recommended breached GDPR legislation by passing my email address on to my buyer without my permission. Update: I have now completed and not heard from Barnard Marcus at all since exchanging contracts 2 weeks ago. I ended up contacting the buyer directly on completion day and handing over the keys myself!

Lola · 6 September 2024