Trusted Agent profile · London
★★★★★
672 reviews across 2 platforms
279, Old Brompton Road, London, SW5 9JA
Barnard Marcus Lettings's office in London, at 279, is rated 3.1 out of 5 across 672 reviews on two platforms, including 192 Google reviews rated 4.6.
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Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GooglePlease ask your leaflet workers not to ignore the no spam signs on letter boxes! I have written email before about this in the past and never had a reply. Your wasting money to annoy potential customers and wasting paper at the same time 😢 …
Hello Henry Klosok, please contact us via complianceresidential@sequencehome.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotThank you Priya and the Muswell Hill…
Thank you Priya and the Muswell Hill team for all the excellent work you do, and for keeping me updated on all changes etc that occur to my rented flat.
5/5
TrustpilotLettings Branch Manager Bernardo Reggi
Lettings Manager Bernardo Reggi of the Streatham Branch has consistently gone above and beyond on behalf of ourselves and our tenants. These are tricky times for many people and we have had our share of issues. Knowing our property is in such attentive and capable hands is a great comfort. He is a credit to your business . Thank you Bernardo
5/5
TrustpilotWintana has been fantastic and very…
Wintana has been fantastic and very helpful with my property search! This was my first time purchasing a flat and she was very informative and knowledgeable about the property and explained whole purchasing process with great patience. I will definitely return back to the sales team when I want to sell my property. I highly recommend!
1/5
TrustpilotLack of respect with tenant
I've been a single tenant since October 2023 and I've raised 2 simple requests to the letting agency since then without any feedback or resolution up to this date. They haven't provided a second set of keys as I asked to have a spare in case I have family visiting or for any emergency. They also haven't provided me the landlord details as I need to apply for visitor parking though the council and I can't do it without the landlord's information. It's absolutely unbelievable no one can help me with this for 4 months and I have no hope they will.
5/5
GoogleThey’re very lovely people & responsive I got a 5 star service from them specifically Jakob fantastic guy☺️.Thanks Barnard Marcus team.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
TrustpilotSuccessful Completion achieved
Despite a couple of set backs during the sale of my flat, Georgia, Wintana, Julie and the rest of the team at the Sutton Branch managed to get sale through to a successful completion.
5/5
Googlejust wanted to say i had an amazing experience with my viewings today, i had Sara showing me around 5 properties and allowing me to find the perfect property for me and my partner. Would definitely come again. Brilliant service. Thank you sara!! :)
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotAlex Harrison Knox was excellent!
Alex Harrison Knox was excellent!Professional throughout and incredibly efficient tied up the property in a matter of 3-4 days and her communication was above and beyond.5 star service and would highly recommend!!
1/5
TrustpilotHappy New Home …. NOT!!!
We helped move our son into a house managed by this crew… all smiles when they handed over the keys…. All downhill from there.1) toilet does not flush2) no heating3) disgusting mattress in one room 4) no hot water5) non- functioning shower but there is no hot water anyway.6) massive hole in wall behind washing machine So if you are a tenant be ware!!! And if you are a landlord…. Watch them like a hawk… your brand is being damaged.Get a grip people!!!
1/5
TrustpilotSouth Croydon Branch - Committing Fraud and Illegal Advice
Paul O-T who works here asked for my private payment details to take holing deposit and my card was fraudulently used shortly after. I had a new card sent out and my first use of the card was with Barnard Marcus again, this time the manager Jordan D-G, who took my card out of my sight to take deposit payment and shortly after again my card was used for the same company fraudulent transaction. Stay clear or at least do not let them see or hear your payment information. So many more issues with these Agents too, don’t reply to messages, offer the landlord illegal advice etc. Police report has been raised for fraud and the bank are working with the police on it and also they forced us to move in quickly to a flat that had so many outstanding repairs was a hazard and because of their incorrect advise to the landlord we are taking her to court for breach of the contract. Cannot stress to avoid enough! Telling everyone about it and they’re appalled! Not worth the risk to ever work with Barnard Marcus, esp South Croydon branch again!!
5/5
TrustpilotI recently used the North Finchley…
I recently used the North Finchley branch of Barnard Marcus on my sale. The manager Mr Foulad was very knowledgable and advised us on the market and how to get the optimum price. I would give them 5 stars and use them again.
1/5
TrustpilotDaniel Ealing branch
The agency, particularly Ealing branch is a joke. Daniel promising viewing text confirmation with no even taking your number...of course text or call didn’t follow. In the meantime they posted a new ad of the same property with increased price.Just like the rest of the letting agencies taking owners seriously, and us renters who cares. Very disrespectful and unprofessional.
5/5
TrustpilotThe team at Morden
The team at Morden was very professional through the sale process of our house especially Ollie who we mainly deal with when we found a buyer , he was very efficient and dealt with all our concerns promptlyJames & Irene Quinn
1/5
GoogleHad an unfortunate opportunity to deal with manager Daniel (279 Old Brompton Rd) who was extremely rude and unprofessional. Screaming and threatening me on the phone that if I don’t pay 6 months rent in advance I will loose my deposit. This …
Hello, please contact us via complianceresidential@connells.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAppalling Experience at Barnard Marcus…
Appalling Experience at Barnard Marcus Streatham BranchI am compelled to share my extremely disappointing experience with Barnard Marcus Streatham by leaving this 1-star review. The events that unfolded during my tenancy with this agency have been appalling, prompting me to caution potential clients.During a recent vacation, my rented flat became the target of a burglary orchestrated during house viewings organised by Barnard Marcus Streatham. The lack of communication regarding these viewings, coupled with the unprofessional conduct of their staff, has been profoundly distressing.The senior manager, Bernardo Reggi, completely disregards tenant rights and safety. Despite explicit requests for communication via email due to work commitments, persistent phone calls disrupted our lives. Additionally, the failure to report the burglary during a viewing and the subsequent conflicting statements provided to the police only added to the chaos.My attempt to address these issues during a visit to their office was met with aggression and unprofessional behaviour from Mr. Reggi. Instead of empathy and resolution, I experienced hostility.In light of these incidents, I implore potential clients to be cautious when considering Barnard Marcus Streatham for their property needs. The lack of security measures during viewings, miscommunication and unprofessional conduct of their staff are serious red flags.Moreover, after the property was burgled, they refused to provide the landlord’s contact details, as Bernardo Reggi (Senior Manager) claimed that the landlord "doesn’t have time for people like us" since he owns multiple properties around the area and doesn’t want to waste his time on us.I sincerely hope that this review serves as a warning and encourages the agency to take immediate action to rectify their shortcomings and ensure their clients' safety, security, and well-being. Finally, I want to warn everyone that the 5-star reviews you see here are from the estate agents who keep begging the people to leave reviews after they signed the papers, as they asked me around 5 times when I signed with them. Therefore, it doesn’t truly reflect their professionalism at all.
4/5
GoogleThey were the managing agents on my property for 2 1/2 years and took over the management when I had to replace the prior managing agent. I experienced good customer service and overall good response time on my queries. Agne was very helpful whenever assistance was needed to follow up on any query. She is really an excellent asset to the Company.
5/5
TrustpilotTrusted letting agents
Millie from North Finchley is super professional, showed me round 5 properties and was really flexible when I couldn’t make some viewings. Also listened to my specifications and only showed me relevant properties. Thank you!
5/5
TrustpilotKecia in the sales progression dept was…
Kecia in the sales progression dept was amazing throughout my sale process. Even though I was not her client (I was 4 properties above her clients) she was the only agent in the chain who understood customer service and the importance of keeping everyone updated. Without her support my chain would 100% have fallen through. She is brilliant…. If you are her manager reading this she deserves a pay rise.
5/5
GoogleI had a great experience dealing with Patrick. Not only was he really responsive and attentive during the letting process, he went out of his way to deliver us the keys to our flat on his Friday night off. I would absolutely recommend Patrick to anyone considering letting in the Earl's Court area!PositiveResponsiveness, Professionalism
1/5
TrustpilotAgain
Again, Thornton Heath branch are lazy, obnoxious, unknowledgeable, can't even be bothered to obtain information on the flats/properties they are selling but are very fast and aggressive to secure an instruction-after that they will work for the buyer in getting the worst price then force the seller into taking it.
5/5
TrustpilotBig shout to Barnard Marcus
Big shout to Barnard Marcus Mitcham branch.Vezir and team provided us with an excellent selling experience. The local knowledge of Vezir ensured the property was priced correctly / achieved its selling price and was sold and completed within 7 weeks.No hassle no drama - thank you and well done.
5/5
TrustpilotThank you Priscilla Mohanarajah!
We have been working with mortgage broker Priscilla Mohanarajah at the Ealing branch since the beginning of the year. Priscilla is by far the most professional, hard working and dedicated person. She is not only always on hand to help, she has such a friendly and kind manner with it too. Thank you Priscilla you are amazing!
1/5
TrustpilotThey keep pestering me
I have told/wrote them 5+ times to stop calling and sending me emails but still keep pestering me. They are so desperate for revenues that they ignore all data protection and marketing regulations.
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