Trusted Agent profile · London
★★★★★
671 reviews across 2 platforms
279, Old Brompton Road, London, SW5 9JA
Barnard Marcus Lettings's office in London, at 279, is rated 3.1 out of 5 across 671 reviews on two platforms, including 192 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic service !
I have recently purchased through Barnard Marcus Ealing ,and I must say this was the most professional and fast process , I have dealt with quite a few agents in Ealing and was surprised that after all the bad reviews I have read, Kelly and the team at Barnard Marcus gave a better service than higher end agents in the area !
1/5
TrustpilotFeltham Barnard Marcus = dishonest and unprofessional
My husband and I started the process of buying our first home together. We found a property that would have been perfect for our family, arranged a viewing and shortly after made an offer. At this point, we were told no other offers had been made. After chasing for several days, we were eventually told the first offer we made wasn’t accepted so we increased it by a considerable amount. Following that offer, we were told they’d update one of us within 48 hours. It’s been a month and we are yet to receive an update from any one …A few weeks ago we contacted the estate agents for an update on the offer we made. We were advised by 3 members of staff on 3 different occasions that selling the property has been put on hold, as requested by the owners. We were promised that when it is up and running again we would receive a call. I have just driven past the property and there is a SOLD sign outside. Online it says the same. Our offer was clearly not passed on to the owners and we weren’t given a fair shot to increase our offer if needed.I would never recommend this estate agents for buying or selling a property, all of them are extremely unprofessional and dishonest
1/5
TrustpilotPoor level of service
In our experience, Barnard Marcus Battersea provided a very poor level of service during the four months we were contracted with them to sell our flat.
1/5
TrustpilotIncompetent Michael at Barnard Marcus New Malden…
Michael at Barnard Marcus New Malden not only caused my sale with them to not proceed costing me £1000 in wasted solicitor fees due to his incompetence but also when I left and joined a new estate agent he sabotaged my current sale by sharing my information to a buyer in direct violation of the property ombudsman’s code. I even came in to the offices once to collect my keys and they had the door locked as a customer was angry at Michael!!! Avoid this estate agent at all costs in New Malden, im currently going through their complaints procedure!
5/5
TrustpilotFraud or incompetence?
I no longer use Barnard Marcus Putney as a managing agent. However. I have had to go back through figures for tax purposes and discovered discrepancies in their payments to me.In 2021 I was receiving 1'291.40 in rent from them except for February when I received 1'219.40.In 2018 I was receiving 1'300.51 in rent from them except for October when I received 1'200.51.Slip of the accountants finger or fraud? Either way, the mistake was in Barnard Marcus' favour. Barnard Marcus: It's been a few years, but if you want to follow this up then contact me through Trustpilot.
1/5
TrustpilotUnwelcome Hassling
Listed a property with a different agent and they proceeded to hound me every week to see if I wanted to list with them. No idea how they even got my number in the first place and despite asking them to take me off their call list, they carried on. Ended up lying and say it had sold just to stop the persistent calls.
5/5
TrustpilotThe service from Millie and the team at…
The service from Millie and the team at North Finchley was amazing and made everything so smooth for us moving into our property. Thank you again I couldn’t ask for a better experience!
5/5
GoogleCannot thank and recommend Vicky and Zuzanna highly enough on my first house purchase. Both incredibly nice and highly responsive, efficient and want to get the deal done as quickly as possible for you!! Was a delight working with them! Thankyou so much!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThey offer fixing locks copying and replacing keys in the same room they've got a Laundromat, as well as selling vapes and other stuff like headphones and whatever you can think of. If I could give more stars, I would. They are so friendly and so cool,
5/5
GoogleZuzanna and Max at Barnard Marcus in Earl’s Court, London have been outstanding estate agents throughout the process of selling my flat. They were always highly responsive, friendly, and efficient. With this and their knowledge I really …
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotUse this estate agent Barnard Marcus…
Use this estate agent Barnard Marcus Seldon branch at your peril for renting. They took my deposit of £260 and refused to give it back stating I lied about my salary on my application form.. When I asked for proof of this as it was not true they refused to show me my application form which would prove I did not give them false information. I took them to the County Court and they were issued with a CCJ. Only then did they return my deposit. This cost £35 to do and I got this back as costs. They had to pay me as they knew they had no proof. Please be aware.
5/5
GoogleFantastic, professional and efficient service from Barnard Marcus, Earls Court. If you are considering selling your property, I would highly recommend this Estate Agent! A huge thank you to Vicky, Zuzanna and Nathan who provided an extremely proactive approach to selling my property. Excellent communication and advice throughout the entire process.
5/5
TrustpilotGreat mortgage broker, Priscilla Mohanarajah
Whilst my overall home-buying experience wasn't great, the one positive constant factor in the process was my mortgage broker Priscilla Mohanarajah at the Ealing branch. She responded swiftly to any enquiries, proactively followed up and acted professionally throughout with a friendly, helpful attitude even when scenarios changed. Thanks Priscilla, you're a true asset!
1/5
TrustpilotDon't buy from their Auction business !!!
I used their auction division and bought a plot of land through their auction recently. It turns out the land has other owners who believe they should own the land so having paid all the cash and I now in a massive legal dispute over if I have bought the land or not. They emailed me the day after the auction telling me that the completion date, as was the seller's right to do so, had been brought forward to 2 days from then, giving me no time to get a solicitor/conveyancer and their auction rep company, who badgered me with threats and sent someone around to my house and posted a notice in my window all taped to the glass, told me they always check that everything is fine with property and/or land they auction, so it would be a waste of time for me to get a solicitor. Then letters started arriving from other solicitors telling me of the claim to the land I had bought and I have emailed Barnard Marcus many times and no-one will respond to me. Absolute disgrace. Don't buy from their auctions !!
1/5
TrustpilotI viewed a flat in Wandsworth and tried…
I viewed a flat in Wandsworth and tried to put down an offer and I called agency maybe 5 times then manager called me to say landlord lives in another country so getting back to you will take time because of time difference. And I waited till Monday no one called me and I was wondering and called them to ask and manager was surprised that no one called me to let me know that someone else offer accepted from same day. I got it landlord could accept another offer but again why I needed to call 5 times to put down an offer and I wasn’t inform that property now available anymore. Please you judge the professional work here
5/5
TrustpilotI have recently worked with Toni at…
I have recently worked with Toni at Bernard Marcus who was dealing with our clients purchase property. I was extremely impressed with the way she dealt with the matter and the tight deadlines we all had. Would be happy to work with her again.
5/5
TrustpilotBarnard Marcus Putney
Really impressed with the changes they made in their Putney office. I was selling my flat with them before they changed the whole sales team in July. After few weeks without a single viewing or communication, I was about to take my property to a different agency. BM scrapped the old team to bring a new one just on time, including a top sales from another office (Karim). I gave the new team a chance.What a change... like day and night. Karim took over my property and found not one, but two buyers in a matter of a couple of weeks. Old school, high touch, high intensity, working the property with callouts, bringing relevant viewings and keeping communication with us on point. These guys are not waiting for clicks. Karim has to be one of the best agents in the area. It's not magic, it's just hard work!
5/5
TrustpilotBarnard Marcus Streatham
I recently let my property through Barnard Marcus in Streatham. Bernardo and the team, have been simply super helpful. I would highly recommend them!
5/5
TrustpilotGreat Customer Service @Barnard Marcus, Sydenham
We sold our house through Barnard Marcus in Sydenham, London and from the outset we were given great customer service. Nathan, the branch manager, patiently went through the contract with us and answered all our queries promptly. Once we'd signed up everything was taken care of promptly e.g. marketing photos and setting up viewings. The team worked tirelessly to manage our sale and keep the chain communications progressing once we'd found our new home. A nice bonus is that they were all so friendly and approachable throughout the process; I highly recommend them.
5/5
GoogleI recently had the pleasure of working with Anthony Lindsay for my mortgage financing needs, and I must say, his expertise and dedication exceeded all my expectations. As a CeMap CeReR Mortgage Services Consultant, Anthony displayed …
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
1/5
TrustpilotTrespassing Agents
I have been marketing a flat for rent with Barnard Marcus Earls Court. The early stages of the marketing were unimpressive given how busy the market is, but when I threatened to move to another agency, they upped their game and tenants were found. In preparation for this we made sure it was cleaned from top to bottom and we exited the flat having closed all internal doors, switched off all lights and double locked. 24 hours later I needed to place an information booklet into the property in advance of the arrival of the tenants, only to find that the front door was no longer double locked, the property had been used for some sort of 'entertaining' - the furniture had been sat on, there were champagne glasses in the sink, the bathroom had been used, the doors to every room were open and the TV had been watched as the remote control was not in the holder where I had left it. The only possible conclusion was that someone from Barnard Marcus, knowing the flat was empty and being in possession of a set of keys took it upon themselves to trespass into a now rental agreed property which was off market and make use of it in the few days between completion and move-in. They are strenuously denying it and trying to place the blame on us, or the previous tenants... but its absolutely clear that someone from that branch has behaved appallingly - and indeed illegally. The service throughout has not been particularly stellar but their response to this situation has been total denial and trying to place blame elsewhere.
5/5
TrustpilotGreat team
Big shoutout to Barnard Marcus Earlsfield for helping to rent my house.Manager Vidas and the team were super proactive and the house got rented in no time.Would highly recommend
1/5
TrustpilotBarnard Marcus
Barnard Marcus - WallingtonI had a viewing in Coulsdon with Barnard Marcus and subsequently put a price in with an offer. Days had passed since the viewing and I found myself chasing the estate agent for updates.I was promised call backs I was never to receive, I then looked online again at the listing to see it had been marked as "let agreed" on rightmove. I find it highly unprofessional that this would be publicly updated online for all to see without firstly giving a courtesy call to the other offeror's to advise it has been agreed elsewhere.I have since asked the company to remove me from their systems and I shan't be using their services again.
5/5
TrustpilotBarnard marcus - Wallington
Recently sold with Barnard Marcus Wallington and had a fabulous experience from Alex and his team. Jemma was great on the open day and they found me a buyer super quick! Was kept fully up to date from Katie throughout the process. Thank you so much 😊!
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Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
