Trusted Agent profile · London
★★★★★
672 reviews across 2 platforms
279, Old Brompton Road, London, SW5 9JA
Barnard Marcus Lettings's office in London, at 279, is rated 3.1 out of 5 across 672 reviews on two platforms, including 192 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotDON'T USE THEM!They misled me and continued to show…
They misled me and continued to show the property without telling me if I needed to offer more. They will sell only if you take the loan from them and use their solicitors etc. DO NOT TRUST THEM AT ALL! this agency should be banned -
5/5
TrustpilotExcellent service
Barnard Marcus Ealing sold my flat when it was difficult to sell flats in London. Kelly was excellent and moved things on when they got stuck and needed a nudge! Imogen was also very helpful, and charming. I would highly recommend them!
1/5
TrustpilotUnlawful Actions Resulting in Financial Loss
The worst experience I have ever had with a letting agent. A case for small claims court but the entire experience has been so exhausting I just want to close the chapter and be done with it.
1/5
Trustpilotshocking service, more interested to sign you up for a mortgage than book you in for a property visit
I recently contacted the London Muswell Hill branch about visiting a property to buy. Harry in question was more interested for me to see their mortgage broker, he prioritised this over the visit of the flat. I never got an appointment to visit it and since their broker was hassling me I declined any dealing with them. Extremely off putting and work ethic questionable. If you are a seller run away as their priority is not to sell properties but sign you up with their broker. Shocking behaviour.
5/5
TrustpilotMany thanks to the team at Barnard…
Many thanks to the team at Barnard Marcus in Muswell Hill! Leon and Marinos were great from beginning to end of our house sale. Moving house can be such a stressful experience and Barnard Marcus really did take some of the worry and stress away. They always had time to answer any questions we had. They are friendly, knowledgeable and professional. Five stars all around! Thanks
5/5
GoogleGreat agents helped me find my perfect property with diligence. Really happy with all the staff who made this process much easier than other flats I have let in the past.
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotExcellent Work, Positive experience
Michael Griffin at Sanderstead is great, we have a understanding through out the whole process, communication is great and I felt care and support. Jill Parry (Asst. Sales Progression Manager) She is a super star. Brilliant!
5/5
GoogleHad a wonderful experience with the lovely Veronika. She really understood what I wanted and helped me find the perfect apartment in the exact location I wanted to be in. Would Highly recommend using her if you’re looking for a rental.
Thank you Bella for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
1/5
TrustpilotReady to go to court as a result of…
Ready to go to court as a result of Barnard Marcus auction where I bid on a property and seller didn't have the right to sell. They don't do due diligence on their sellers so now in a position I've paid £20k deposit with an agreed completion date where the seller can't even complete - thanks Barnard Marcus for doing your due diligence (there is a regulator in your line of biz and will be in touch with them) Liz George
5/5
GoogleI bought my first BTL via Barnard Marcus, and I have been dealing with Zuzanna on my property search and contract exchange process, and I can’t recommend her more. Zuzanna is very proactive, reliable and very efficient broker I have ever met. She is always very quick to respond, and supportive in sort things out. very positive experience!
5/5
TrustpilotMax Harffey was absolutely brilliant…
Max Harffey was absolutely brilliant during my very challenging purchase of my apartment. He helped me every step of the way. Communicating with me all the time. Giving me support when I thought my home was lost. Fantastic and great outcome because of him.
1/5
TrustpilotI will never deal with this…
I will never deal with this agent(Barnard Marcus Chiswick)again and advise others to stay away from them. All they care about is taking their commission. If you have problems with your tenants, they are never there to help. They placed a terrible tenant in my flat who left it damaged and neglected the garden, causing complaints from neighbors. Whenever I tried to contact the office, there was no response. When I visited the office, I was told that the manager and staff were in meetings and had to wait for a long time, only to have my issues ignored.
1/5
TrustpilotThe whole point of an auction is the…
The whole point of an auction is the uncertain gamble of a bargain. I watched today for one hour and only half of the property’s where sold. The winning bidder had apparently not reached the target of what the seller wanted. The place I looked out for had a guide price of £130000.the winning bid of £170000 was apparently not enough, with no mention beforehand of any reserve.when i asked why putting in that case such low guide price i was told it was to encourage Interest.I can see why some people want a minimum price but then have the guts to tell us before.If this way of doing auctions isn’t challenged,in no time the vast majority will be like this?I can see how the auctioneers tell their clients;Put it in the auction,lots of people will look at it.and if you don’t get what you want,then we won’t sell to the bidder.
1/5
TrustpilotTerrible
Terrible communication. Gave keys to my house without notice, damaged the house despite my specific instructions. Team utterly clueless whenever I call. Avoid.
5/5
GoogleI've had an amazing experience with great help from Max and Francesca. They've been super nice, helpful, and professional during a very stressful time for me.
Thank you for taking the time to leave us this amazing 5* review Hermione. Kind regards Lucy, Customer Relations.
1/5
TrustpilotA cheating and dangerous auction agent
A cheating and dangerous auction agent. I bought a property in Blackpool in 2019. They advertised the property as a freehold worthed 10,000 at 75-77 Caunce Street, FY1 3NDI did not see legal pack properly and then ended up with the bills including their auctionee fee of 35,000 pounds.The nasty thing of the property I bought turned out a long leasehold 999 years and I have to pay rent, service charge etc and that is very surprising and dangerous .It caused and ruined my financial aspect and life. It took almost 4 years for years to repay the debt.I take them to the property authority but they did not do much. I intended to take them to the Court for misleading the public but have no money to pay legal fee.The authority should shut down this nasty auction agent. After you did so bad and dangerous things, karma will come back to you one day and let karma do all the work.
5/5
GoogleJust sold my first flat with Zuzanna and Vicky. Both were excellent from start to finish. Gave me a competitive rate, found a great buyer, updated me throughout and chased all relevant parties so I didn’t have to. Really happy would not hesitate to use them again to sell or buy. Fab work ladies!PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotProfessional letting service with great customer service
I had some tenants do a runner on me in February 2024, and that was whilst they were in the care of one of London's top letting agencies. So, you can imagine I was not ready to hand my property over to another agency easily. Enter Lauren McDowell and Christopher Robson from Battersea Branch - a cool, calm and collected pair that swept me under their wing and very soon found me some replacement tenants - nicely vetted and decent! The whole process was stress-free, quick and professionally executed.Thanks, Lauren and Christopher! It is good to know that you are my go-to people throughout the letting process, not like some other letting agents, where every time you phone, someone else is dealing with your matter and does not have a clue. Look forward to a long mutually beneficial relationship!
1/5
TrustpilotCheck-out report was ridiculous
Check-out report was ridiculous, the agent just wanted all of Tenant's Deposit.
5/5
TrustpilotWell above average service from Barnard Marcus
Recently enquired about a couple of properties and although not usually one for leaving a review, I felt compelled - the standard of care and professionalism was well above my usual experience of London estate agents (Imogen was fabulous)! Thank you.
1/5
TrustpilotHave not assisting me to get my deposit
Have not assisting me to get my deposit (SUTTON BRANCH near the Sutton Station)They have not assisting me to get my deposit released by the landlord and No comment from the landlord as to any issues till to now and only ask me to wait. But my lease agreement ended since 27 February 2024. Even I enquire to them, but they suggested that I raise a dispute and still no any response.I appeal to all landlords not to place listings in this house as much as possible, so as not to cause more trouble for tenants.
5/5
TrustpilotMost efficient and professional letting agency I've dealt with in years
I've only just started using Barnard Marcus in Streatham to find tenants and manage my small property portfolio. I was impressed with the efficiency and professionalism of their Lettings team. Bernardo was recommended to me from one of my clients and so far so good!
1/5
TrustpilotI called Barnard Marcus South Croydon…
I called Barnard Marcus South Croydon at 16.02pm on Saturday 3rd December. There was no answer in spite of their website saying they were only closing at 16.30pm. It was an urgent matter as we were locked out of our apartment and needed the agent to contact the landlord.
5/5
TrustpilotA very big thank you to Marina Nguyen and her staff at Barnard Marcus.
Dedicated, Researched, and Seasoned: Marina Nguyen was amazing! From the first time I reached out to her, she answered immediately and from there on out she was very responsive. She was a true professional. I appreciate your help so much! You’re the first on my contacts list the next time I purchase or sell!Saran
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
