Barnard Marcus Lettings London reviews

★★★★★ 5/5

Google

We visited this real estate agency in the Earl’s Court area and were extremely happy with the service. The staff were incredibly friendly and professional, special thanks to Lihe, who worked closely with us. She quickly found and suggested great options, and we had our first viewing the very next day. Lihe was always available, explained everything clearly, helped us negotiate the price and documents, carefully listened to our needs, and supported us at every step. Her professionalism, dedication, and genuine willingness to help were truly outstanding. Thanks to her, the whole process was smooth, stress-free, and enjoyable. The service was truly impressive, this is one of the best real estate agencies we’ve worked with, and we highly recommend them!

Катерина · 16 February 2026

★★★★★ 1/5

Trustpilot

untrustworthy chancers

We had our placed valued and on the market with another agent. Barnard Marcus wrote to me to say they had a cash buyer specifically interested in our property. We varied our contract with another agent to allow for joint agency so we could contract with Barnard Marcus. After the contract was signed they ignored me for two weeks. There was no interested buyer. Fine, I fell for the oldest trick in the book, but as far as I'm concerned that's just dishonesty. They lied. Worse, they ignored us and had terrible customer service. Plus they got loads of details on the online listing wrong. I cancelled the contract during the cooling off period and I had to hassle them for several days (after the cancellation) to remove the listing. Unethical. Now, some brash bozo in their Southampton head office keeps badgering me on the phone. When I said I didn't have time to speak he rudely hung up. Needless to say, I don't recommend them.

Joshua · 13 August 2026

★★★★★ 5/5

Google

Worked with Lihe at Barnard Marcus to help secure a property in Earl’s Court! Honestly been a great experience so far, I’m moving from the US and she was incredibly helpful when it came to sorting out all the logistics I’d need in order to get set up, actively followed up with me while I was abroad (when tbh most other estate agents were largely non responsive the second they heard I’d need a virtual viewing cause I’m not physically in the UK), and ultimately secured where I’m living right now with her help. Would definitely recommend :)

Ali · 16 October 2025

★★★★★ 5/5

Google

I had a fantastic experience working with Barnard Marcus Estate Agents in Earls Court. From the very beginning, the service was professional, efficient, and genuinely supportive. I was fortunate to be assisted by a very responsible and attentive agent, Lihe really went above and beyond to help me find the right place. She took the time to understand exactly what I was looking for and presented me with several suitable options that matched my preferences and budget. Communication was always clear and timely. Every question I had was answered patiently, and I never felt rushed or pressured throughout the entire process. What impressed me the most was her dedication. Even when there were some unexpected delays and complications, she remained calm, proactive, and solution-oriented. She followed up regularly, coordinated with the landlord, and made sure everything was progressing smoothly. Thanks to her efforts, I was able to move into a property that I absolutely love. Barnard Marcus Earls Court has shown me what great service looks like in the real estate world. It’s rare to find agents who are both professional and genuinely care about their clients. I truly appreciated the support I received and wouldn’t hesitate to recommend this branch, and especially the amazing lady who helped me, to anyone looking for a property in the area. Thank you again for your hard work and dedication. You made the entire experience much easier and stress-free!

Zexin · 16 September 2025

★★★★★ 5/5

Google

Our moving in experience with me and my partner was handled smoothly and proactively by the sales team, particularly Lihe who was kind enough to keep in constant contact with us even out of working hours. She has definitely made the move as smooth and enjoyable as it could be, never hesitating to let us know more information about what is going on and what will happen during the entire process. We couldn’t have done it without her and we wouldn’t have chosen anyone else otherwise.

Miguel · 16 September 2025

★★★★★ 1/5

Trustpilot

Never use them to let your flat out they lie about tenants they are putting in

Used by my fellow homeowner & friend in our small block of flats . They lied to her told her a professional woman in her 40’s they had lined up to rent her flat . Absolute rubbish the woman that moved in very young here on family reunion visa no hate but they lied . There is now 3 adult men , that young woman & her new baby living up there in a tiny 1 bedroom flat . Noisy , other issues. I’ve complained to Bernard Marcus as a homeowner in same small block . TOTALLY IGNORED . Do not ever use them to manage your home as a rental - ever! Liars who do not care . They will know exactly the property I’m writing about in Chiswick . Near Gunnersbury station . Never bothered to address my complaint or concerns about the amount of people living in that flat with the so called ‘professional’ woman in her 40’s they said they had dealt with before & knew. Liars . The owner is trying to remove them - I hope she sues Bernard Marcus for their deceit and complete unprofessional behaviour . I will definitely back her up 100% .

Susan · 7 June 2026

★★★★★ 5/5

Google

These guys are terrific, as a new landlord I had some quite specific requirements for the tenants I wanted. Barnard Marcus delivered within the timeframe I expected, remained patient and focused throughout and came up with the goods. Our listing agent Veronika Korobkova, and her Manager Daniel Sie were very responsive and kept the prospective tenants and I fully informed throughout the process. In addition they listened to my very specific request for a particular tenant profile and delivered 100 %. In a market which is inundated with letting agents this team stands out - I strongly recommend them to any landlord.

Geoff · 7 August 2025

★★★★★ 5/5

Trustpilot

Thank you Bernard Marcus Southfields!

Everyone at Barnard Marcus Southfields were great with us when we bought our flat recently. Ben, Carter, Joe, Ashliegh and Matt are a great team of people to work with I’d recommend them 100%. Their response times with queries, and accommodation of extra visits to the property we needed made their side of the process feel extremely smooth and hassle free. A HUGE thank you to them!

Serena · 8 August 2026

★★★★★ 5/5

Google

After one year looking for our first property, we finally found the flat we wanted to buy so we put the offer straightaway. Since that moment, Max helped us every step of the process. He was very friendly and professional, and always available when we requested more viewings or asked questions about the flat or the process overall. He constantly checked in on us, chased things up with the sellers when things were moving slowly and overall supported us along the way. We always felt like we were in good hands and that we could count on him, he did everything he could to make sure the process as smooth and fast as possible. Thanks Max for making the whole experience so much easier. I’d definitely recommend using Barnard Marcus and even better if you work with Max.

Roberto · 16 July 2025

★★★★★ 5/5

Trustpilot

We recently sold our shared ownership…

We recently sold our shared ownership flat through Barnard Marcus Battersea. We had already been on the market for over a year, and none of the other Estate Agents we had tried would sell the Share rather than 100%, nor had they been successful. Micheal gave us great advice and confidence that they would be able to do so; and Micheal, Alan, Milo and Andrea were all brilliant, and I would have no hesitation in recommending them. They were communicative and approachable at every step of the way and did all they could to not only secure a buyer but also to make sure that the sale went as smoothly and quickly as possible.

Craig · 13 April 2026

★★★★★ 5/5

Google

Veronika is by far the most genuine agent I’ve had. My partner and i have dealt with many agents who might not always have the best interest of the renters in mind, but she is the exact opposite, allowing a space for both the landlords and renters to come to agreement that caters to both parties. If you see a listing you like, go out of your way to see if Veronika can show you around virtually or in-person! Her communication on the phone and on WhatsApp is also so consistent. She’s a gem and you’ll be in good hands!

Meredith · 16 April 2025

★★★★★ 5/5

Google

WE GOT OUR KEYS! First time buyers here, my partner and I brought our first ever home in May 2024 and it’s all thanks to Mr Ricky Bond. What a man! Ricky is an absolute star, we trusted him from day one, his ability to make our life so much easier & actually take time to listen to us both and get us exactly what we needed and WANTED. Words cannot express how much we both appreciate for all of his hard work. I couldn’t recommend Ricky enough, what a legend. Thanks Ricky for all your help.

Rhea · 16 April 2025

★★★★★ 5/5

Google

I had a fantastic experience working with Ricky as my mortgage advisor. He was incredibly knowledgeable, patient, and attentive, making the complex process of securing a mortgage feel straightforward and stress-free. Ricky took the time to thoroughly understand my financial situation and presented tailored options that perfectly suited my needs. He was always prompt in answering my questions and provided clear guidance every step of the way, ultimately helping me secure an excellent rate. I highly recommend Ricky to anyone looking for a dedicated and reliable mortgage advisor.

Nicola · 16 April 2025

★★★★★ 5/5

Google

I had the pleasure of working with Ricky as my mortgage advisor, and I couldn’t be more pleased with the service he provided. From the very beginning, Ricky was professional, attentive, and incredibly knowledgeable. He took the time to explain every step of the mortgage process in a way that was easy to understand and tailored his advice to fit my personal financial situation. Ricky was always available to answer any questions I had and responded promptly, making the whole experience smooth and stress-free. If you're looking for a mortgage advisor who is reliable, patient, and committed to your success, I highly recommend working with Ricky.

Reza · 16 April 2025

★★★★★ 5/5

Google

Our mortgage advisor Ricky Bond was stellar; he responded to texts/emails within minutes, was always eager to offer advice on the steps even outside the mortgage sphere, and single handedly made the buying process a lot smoother. I contacted 2 other specialised mortgage advisors given I wanted to include my company shares in my income, and he managed to find me better deals than any other specialised advisor. Really a pleasure to work with him, and I recommend him fully.

Vittorio · 16 April 2025

★★★★★ 5/5

Google

As a first-time homebuyer, I couldn’t have hoped for a better experience than working with Ricky as my mortgage advisor. He was incredibly knowledgeable and went well beyond the typical mortgage process. Not only did he help me understand my financing options in a clear and straightforward way, but he also provided invaluable support with other aspects of the journey, like coordinating with the solicitors to keep things on track and advising on additional financial protections I hadn’t even considered. Ricky was always available to answer my questions, no matter how small, and kept me well-informed every step of the way. Thanks to his dedication and expertise, what could have been an overwhelming process felt manageable and stress-free. I wholeheartedly recommend Ricky to anyone looking for a thorough, supportive, and trustworthy mortgage advisor.

Hélène · 16 April 2025

★★★★★ 1/5

Google

I signed a lease with the Earls Court branch of Barnard Marcus a month ago, and it has been an incredibly frustrating and disappointing experience. The lack of communication between the estate agents, property manager, and tenants is unacceptable. Even more concerning is the poor coordination among Barnard Marcus employees, particularly Veronika and Daniel, who have repeatedly provided conflicting information, failed to follow through on commitments, and downplay our problems, leaving us constantly redirected with no resolution. Our concerns, including the failure to provide a professionally cleaned flat as agreed in our lease, repeated delays in addressing maintenance issues, discrepancies in the inventory report, and the refusal to reimburse us for cleaning costs despite clear evidence, have been repeatedly ignored. We are still waiting on reimbursements and have multiple outstanding repairs that have yet to be addressed (including duct tapes pipes and rotting wood in the bathroom). Every day we wake up and face more maintenance issues in our flat, and they are consistently ignored after reporting. The poor communication has extended to serious issues, such as a gas leak, during which Barnard Marcus failed to provide timely or clear guidance. On move-in day, they had not even secured the landlord’s signature on the contract which delayed our move in time and failed to provide us with a key to the trash bins, creating unnecessary complications. There has also been a clear breakdown in communication between Barnard Marcus, the handyman, the landlord, and us, further delaying critical fixes and wasting time and money on our end. Despite repeated follow-ups, Barnard Marcus has yet to take proper responsibility for their mismanagement, lack of care, and lack of professionalism, leaving us to navigate these ongoing issues on our own. It's been a frustrating experience, to say the least. Do not sign with Barnard Marcus.

Tala · 20 March 2025

★★★★★ 1/5

Google

Avoid renting with this agency! My flatmate and I signed a lease through the Earl’s Court branch of Barnard Marcus, and our experience has been nothing short of a nightmare. Their unprofessionalism and incompetence was evident from the very start. When I scheduled a viewing, the agent completely forgot about our appointment. I waited outside the flat only to have to walk to their office and remind HER about the meeting. That should have been the first red flag. Since moving in, we’ve faced numerous issues, and every time we turn to Barnard Marcus for help, they only make things worse. Our concerns are constantly passed between different agents, forcing us to re-explain the same problems repeatedly. Their communication is a mess, responses are delayed, confusing, or nonexistent. Upon move-in, the flat was filthy, with junk left behind by the previous tenants, despite our lease stating it would be professionally cleaned. The agency refused to compensate us for the cleaning we had to do ourselves. Beyond that, several maintenance issues remain unresolved. Some were reported nearly a month ago, and we’re still waiting for action. The worst issue yet? A GAS LEAK was detected this week, and a worker confirmed our stove and oven need to be replaced. Barnard Marcus has yet to take any action on this, leaving us without a functioning stove for the foreseeable future. I don’t like to leave negative reviews but I feel obligated to warn others so they don’t make the same mistake we did! I do NOT recommend renting through Barnard Marcus!!

Shannon · 26 February 2025

★★★★★ 5/5

Google

Me and my wife bought our first house with the help of Ricky our mortgage advisor. What at first looked like an impossible job Ricky tackled every obstacle that came up and was always available to help out with any worries/questions we had. Would recommend any one looking to get a house that Ricky is your man, anyone who has asked me “ if I know anyone “ I’ve recommended that they give him a call.

Gary · 16 April 2025

★★★★★ 5/5

Google

Had an incredibly smooth and lovely experience securing a flat with the help of Lihe! She was efficient, replying in less than an hour and actually getting things done, resourceful and very helpful! Lihe was nice enough to go the extra mile eve reaching out to people for me when the process was taking longer. Could not recommend more!

Simona · 16 October 2025

★★★★★ 5/5

Trustpilot

Christian Pickett is wonderful!

Christian Pickett is a wonderful letting agent! He went above and beyond to help us through our tough time, he was kind and respectful. Super speedy with his replies. I would strongly recommend having him as an agent! A strong thank you and appreciation from Dan and Amanda!!

Amanda · 15 September 2026

★★★★★ 5/5

Google

Excellent service from Ricky Bond! He assisted me every step of the way, from the moment I started looking for a house until the final purchase. Ricky was incredibly professional, knowledgeable, and attentive to my needs. He provided clear guidance, answered all my questions promptly, and made the entire process smooth and stress-free. I couldn’t have asked for a better experience. Highly recommend Ricky to anyone in search of a dedicated and skilled professional!

Maricarmen · 16 April 2025

★★★★★ 5/5

Trustpilot

A huge thank you to Michael and team…

A huge thank you to Michael and team for all the hard work and dedication in helping us sell our flat. Michael put us at ease and gave us the confidence that we were in safe hands. Selling wasn’t straightforward, but Michael and Andrea was always there, supportive, reassuring, and ready to tackle every challenge head-on. What really stood out was the personal touch: the regular updates, the patience, and the genuine care throughout the process. It felt like we had someone who truly wanted the best for us, not just a quick sale. We’re so grateful for everything Michael and Team did and wouldn’t hesitate to recommend them to anyone looking to sell

Rosemary · 14 October 2025

★★★★★ 1/5

Google

Avoid at all costs. After paying 6 months in advance, they are ignoring all our requests. Flat is in unsanitary conditions (mould), mattress has big brown stains and no effort is put to clean anything. We tried everything and they are simply not cooperating.

Oana · 16 November 2025