Trusted Agent profile · London
★★★★★
660 reviews across 2 platforms
279, Old Brompton Road, London, SW5 9JA
Barnard Marcus Lettings's office in London, at 279, is rated 3.0 out of 5 across 660 reviews on two platforms, including 181 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotVery disappointing customer service
Very disappointing customer service. I called as a genuine prospective buyer interested in one of their auction properties and spoke with Jesse. I explained that I was new to the auction process and had several questions about the property, including whether I could speak with the auctioneer or someone actually handling the lot.
5/5
GoogleAmazing support and service throughout the entire process, extremely proactive approach, with the right mix of positivity and realism. I can recommend Zuzanna and her team most warmly.
Thank you for your brilliant 5* review and thank you for your recommendation Moritz von Freyhold. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAVOID AT ALL COSTS!!!
Paid company full management fees - failed to ask tenant to sign new contract, failed to notify us as Landlord. Tenant left early - huge amount of property damage. Barnard Marcus got all the quotes for remedial works and then failed to present to Ombudsman. Consequently we lost deposit and had to bear loss of rental income and all damage. Totally awful unprofessional deceitful company - AVOID AT ALL COSTS!!!!
5/5
GoogleI just moved to London and was lucky enough to meet Mr. Max Harffey who works at Barnard Marcus. Max is a very professional broker. During the process of buying this property, ( 68a Kensington Mansions) he patiently explained each step and facilitated the smooth closing of the transaction. Thanks, Max
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleLehi is the best!! She is so nice and helped us a lot.
We are thrilled to hear that Lehi provided excellent service and made your experience with us enjoyable. We are lucky to have her on our team! Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotExcellent Service
Ilina Staneva was exceptional, swift and most efficient. She accelerated the process and explained everything. She made the experience enjoyable and easy for us all. I would highly recommend her!
5/5
GoogleMax was super helpful throughout the process. He was always available for any questions I had and was very professional throughout the process. He was as invested as me in the process and coordinated with all the parties involved and made sure I was always up to date. Great service
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
4/5
TrustpilotMeeting Megan from the Epsom branch.
I was told I had to move out of my rental in May and felt anxious at the thought of finding something suitable. I had the pleasure of meeting Megan from the Epsom branch. Megan has gone above and beyond to help me. She always kept in touch, she has been reassuring and always approachable and professional. When she went on holiday, she put me in contact with her colleague Courtney as prior to her going away, I saw a property advertised that I really wanted. Megan made sure that everything was in place before she went away and took time out of her day on holiday to touch base with her colleague about this property. Thank you so much Megan!
5/5
GoogleLovely staff, very helpful and kind! :) Special shoutout to Veronika for being super considerate and patient throughout a hectic move in process <3
Thank you for your terrific 5* review and for your complimentary comments Adveteeya. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotRude And Unpleasant
Spoke to Danny in Thornton Heath office to arrange to view a property for sale. He was rude and unpleasant from the get go. It was obvious to me that he has an attitude problem and his manner was rude and abrupt throughout the conversation.He offered an 11am viewing on Saturday and I politely asked him if he could make it a bit later and his response was to hang up on me! How rude! I phoned back and reluctantly accepted 11am but he continued to be rude and unpleasant. My partner attended the viewing(I was held up) and Danny was rude and unpleasant to her as well! Where do they get these people from?!I have had problems with Barnard Marcus,Thornton Heath before. The staff are rude and unpleasant and I would advise you to avoid this agent.
5/5
TrustpilotHi all first of all want to thank you…
Hi all first of all want to thank you for you all hard work ❤️ to help my ex wife get a flat spot on always help when need it and very smoth procedure the way I was expecting 😊 I really recommend Barnard Marcus letting agency 😊 much apreciated all .
5/5
TrustpilotI used Barnard Marcus for the sale of…
I used Barnard Marcus for the sale of my property and the purchase of my new property they were great (specifically Michael Griffin and Jill Parry). I found with a few other estate agents when getting valuations that they can be quite pushy however Michael was the total opposite, he provided me with my valuation and all the information I would need to make an informed decision about selling my home and didn't try to push me into getting on the market before I was ready. My sale was actually not straight forward at all as I was buying a new build which came with a delayed completion date. Michael managed to find me a buyer that was happy to complete when I was ready move which was going to take up to 6 months. (I can't imagine there are many people who buy a home and will be that patient). Once prices had been agreed, the exchange process began which had several bumps in the road (solicitors fault) all of which Michael and Jill stayed on top of to keep things moving. Jill kept me updated as much as humanly possible and if it had not been for her im not sure we would have exchanged on the day that we did. Overall I would absolutely recommend selling or buying with Barnard Marcus, they ticked all the boxes for me and charge reasonable fees based on other quotes I was provided.
5/5
TrustpilotI used Barnard Marcus for the sale of…
I used Barnard Marcus for the sale of my property and the purchase of my new property they were great (specifically Michael Griffin and Jill Parry). I found with a few other estate agents when getting valuations that they can be quite pushy however Michael was the total opposite, he provided me with my valuation and all the information I would need to make an informed decision about selling my home and didn't try to push me into getting on the market before I was ready. My sale was actually not straight forward at all as I was buying a new build which came with a delayed completion date. Michael managed to find me a buyer that was happy to complete when I was ready move which was going to take up to 6 months. (I can't imagine there are many people who buy a home and will be that patient). Once prices had been agreed, the exchange process began which had several bumps in the road (solicitors fault) all of which Michael and Jill stayed on top of to keep things moving. Jill kept me updated as much as humanly possible and if it had not been for her im not sure we would have exchanged on the day that we did. Overall I would absolutely recommend selling or buying with Barnard Marcus, they ticked all the boxes for me and charge reasonable fees based on other quotes I was provided.
1/5
TrustpilotUnable to trust
I don't feel any trust on them according to my experience to invite them for our property's valuation. SWANS Estate Agents advertised our property with asking price of £225,000. Then Alpha Residential Estate Agents advertised our property with offers over £195,000. They even found me a buyer with offer of £185,000. But I refused the offer because our purchase price was £190,000 on 31-Mar-2021. ------------- But Barnard Marcus advised for asking price of £180,000. {I think that It's because another company called AMG Ltd (our mortgage lender's assets management company) was in contact with Barnard Marcus about our property. Barnard Marcus' agent told me about AMG Ltd works for those who can't pay mortgage repayments.}
1/5
TrustpilotHorrible experience with Callum
Inquired about a property which we wanted to buy in cash. Had the misfortune of speaking to a very rude Callum. Conversation went like this:We: Interested in purchasing this property on cash. Can we view it. Callum: No. We: Umm, ok, could we atleast see a video?Callum: No. We: How are you proposing to sell this without us being able to see it?Very rude abrupt responses. This really isn't how you sell properties. I would never ask them to sell mine.
5/5
TrustpilotPositive and dynamic
Positive, proactive and friendly is how I would describe Kelly and her team at the Ealing branch. Kelly found me great buyers at a time when flats in London were hard to sell! She was also excellent at moving things along when they got stuck as they often do when buying and selling property. Imogen also deserves praise for her charming efficiency in welcoming me as a client and dealing with viewings etc. Excellent job all round!
5/5
GoogleAnthony Linsday was very helpful and caring since the first time we spoke about the mortgage options for my first home. He explained everything in detail and gave me full attention during all our meetings. I would recommend his services if you are looking for someone to help you with the mortgage process.
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotThank you Leon and Eva at Barnard Marcus
Thank you Leon and Eva, who worked extensively and extremely hard to sell my flat in Crouch End. Barnard Marcus Muswell Hill, is a practical and realistic team, with a personal approach, resolving sales matters in person, over the phone and by following up emails with a chat. They are from my experience realistic and you might have to wait for the right applicant but they turn out to be the right fit and successful candidate/s for your property. In fact I had 4 offers more than enough to choose from. That comes with experience and knowledge of the area and fitting the right applicants to affordability and lifestyle. So this kind of experienced wisdom which Leon and Eva display as a team is very , very, extra special. It certainly benefited me and got me through successfully to a successful sale for my property which was marketed by Barnard Marcus Muswell Hill. Thank you and all the best for the future as I move on from Crouch End. I highly recommend Barnard Marcus Estates Agents, Muswell Hill.
5/5
TrustpilotBarnard Marcus Feltham - Outstanding Service
We are currently in the process of completing both the sale and purchase of our properties with Barnard Marcus, Feltham, where all the staff that we have had dealings with, in particular James and Evan, have shown us nothing but professionalism throughout the process. They have kept us up to date on both the sale and purchase from the moment we walked through their door and we would certainly have no hesitation in recommending them and would definitely use them again in the future. There may be some negative reviews about the service they provide, however we can honestly say this has not been our experience and people reading these reviews should not be put off by them.
1/5
TrustpilotBarnard and Marcus Tooting
Barnard Marcus Tooting- The most unprofessional team of people. Refused to provide a contact number for our landlord when our house was in dangerous condition, mould, rats, broken toilet, broken shower etc… Stated they have nothing to do with the property anymore, however our rent is sent to them directly every month. Manager Marta was very rude and ended the phone on me when I tried to explain that the house is not suitable to live in. Avoid this estate agents.
5/5
GoogleI would like to express my gratitude to the Sales Team, Zuzanna, Max and particularly to Martina. Although I didn’t interact much with Martina, I appreciated her availability and professionalism, she’s one of the best. Zuzanna and Max were …
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleHi All. I don't normally give reviews online, but feel I should on this occasion. I have been helped through the process of buying my first property by Ricky Bond. He has helped me through all aspects of buying and getting my mortgage. He has even helped out of working hours and answered any questions I may have had. Excellent service with highly recommend.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation Lucas! Kind regards, Lucy, Customer Relations.
1/5
TrustpilotI would not recommend anyone to use…
I would not recommend anyone to use them. I bought property through them and I lost of lot of money. Its partly my mistake as I didn't know its possible to sell property without person who sells the property not being the owner of the property. They lied to me that person is in the process of the registration and it will take few months. The true was something else. It took me 11 months to register that property with massive Council Tax bill for empty property as well as heroin squatters being inside for 6 months.Two weeks is very short of period to check all tricks that they use to get you into trouble and unsolvable problems. You have to have very experienced solicitors who can read their selling contract special conditions which are usually on written on 20 pages adding all sort of hidden cost on top of the auction price. I paid 8k plus buyers solicitors fee. Mind you they have their own solicitors company who writes this kind od special conditions and "Clients" who they selling for. As I said if you don't have big experience with Bernard Marcus Auctions sale methods don't bother to go there and bid for the properties as you can make costly mistake regret it big time. There are not good deals there for anyone...
5/5
GoogleAnthony Linsday was very helpful and considerate in our home purchase’s financial advisory. He not only provided detailed mortgage services but also explained us a lot of other financial tips from the property search, offer making to legal …
It's fantastic to see another 5* review and recommendation for our local team. I will make sure your kind comments are known to the team. Many thanks, Scott @ Customer Care
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Barnard Marcus Lettings's London office has 660 reviews across two platforms: 181 on Google, 479 on Trustpilot (across the whole business).
Barnard Marcus Lettings London is rated 3.0 out of 5 across all 660 reviews, and 4.6 out of 5 on Google from 181 reviews.
Barnard Marcus Lettings London, 279, Old Brompton Road, London, SW5 9JA.
