Barnard Marcus Lettings London reviews

★★★★★ 1/5

Trustpilot

Would be a zero if allowed - totally dishonest

Would be a zero if allowed. This auction house were clearly told weeks ago that there was a Village Green Application already in progress on a piece of land. Firstly they failed to take notice, secondly they failed to add the Village Green Application to the legal pack. When questioned after the land failed to sell they said it was in the legal pack - it still is not in the legal pack despite them trying to sell the land now on their website. Clearly this is an outright lie. They will be reported to the Property Ombudsman but am waiting to see if they produce a complaints procedure as there isn't one on their website.

Chrimellade · 7 February 2023

★★★★★ 5/5

Google

Having been an experienced landlord for many years, I have dealt with Barnard Marcus for some years now. One outstanding member of their team is Harj Sahota. He is 100% professional, approachable and very responsive. He has been outstanding in every aspect of my dealings with him. More like him please!PositiveResponsiveness, Quality, Professionalism, Value

Antigoni · 13 June 2022

★★★★★ 1/5

Trustpilot

Barnard Marcus managed a rental…

Barnard Marcus managed a rental property of mine. They were very slow to react when there were any faults at the property so eventually I took on the management directly. The tenant had paid their deposit into a tenancy deposit scheme organised by Barnard Marcus. On moving out both I (the landlord) and the tenent tried to get the deposit back but 3 months on and many emails later they have still failed to facilitate the release. It is criminal

Tessa · 6 January 2023

★★★★★ 1/5

Trustpilot

Incompetent and natural born liars!

Made an offer for a property in May 2022 via Barnard Marcus in Putney, which was accepted. We were hounded by their sales team to speed things up from our solicitors side. We were also constantly lied to regarding additional offers from other potential buyers after we were already half way through the purchase. We ended up changing solicitors and then our solicitor spent the next 3 months chasing the seller's solicitor trying to get information we required in order to progress. Barnard Marcus did not assist in anyway and it was only when I intervened did things start moving along in the last month. Unfortunately as Barnard Marcus and their client wasted 3 months doing nothing, we ran out of time and our mortgage offer expired. When our mortgage expired, our solicitor was still waiting for info from the seller's solicitor in order to progress. A total of 7 and a half months wasted.Now it's impossible to get a new mortgage with decent rates and the home we made an offer on is gone forever. Would I use Barnard Marcus again...not in a million years!!!

Gabriel · 21 December 2022

★★★★★ 5/5

Google

Vicky Horseman is a true Professional and if you are looking to Buy or sell in The Earls Court area there is nobody better to assist you. Vicky and her team are the go to estate agents in Earls Court.PositiveResponsiveness, Quality, Professionalism, Value

Mark · 13 June 2021

★★★★★ 1/5

Trustpilot

We rented a 2 bed flat in East Finchley…

We rented a 2 bed flat in East Finchley for a year from Barnard Marcus Muswell Hill Broadway. When we moved in there were still handymen painting and fixing. The flat was dirty and dusty and we had to clean windows,floors etc ourselves.No professional clean was offered.We vacated on 11 October 2022 and to date 27 November no return of our deposit and no reply to our report on the flat.They use a company called BEEHIVE HOME SERVICES LTD a disolved company run by a Hirstina Lazarova who is their "professional home inspector " and " professional home cleaner " a huge conflict of interest.A very unpleasant experience dealing with Barnard Marcus.

Charles · 27 November 2022

★★★★★ 5/5

Trustpilot

Thank you to Tamesha because although…

Thank you to Tamesha because although we missed the property we wanted She sent us several properties & has always gone above and beyond to help me and my partner.

DelaniAnne · 1 February 2023

★★★★★ 5/5

Google

I dealt with Zuzanna Kubani who was very professional and responsive, she chased when necessary and helped move the transaction forward updating all parties! Zuzanna was friendly and approachable i cannot recommend her enough! Thank you for your hard work ZuzannaPositiveProfessionalism

Anmol · 27 August 2021

★★★★★ 5/5

Trustpilot

Lewis Gilder is the most honest and…

Lewis Gilder is the most honest and trustworthy agent I’ve ever dealt with!! He don’t tell you a pack of lies to get your property! He will keep it 100% truthful with you from the start whether it benefits him or not! I would highly recommend Lewis!

David · 10 October 2019

★★★★★ 5/5

Trustpilot

A really great, positive and effective bunch of people at the New Malden Barnard Marcus branch!

We purchased a property through Serenah at the New Malden Barnard Marcus branch and could not have wished for a better experience.

Mrs · 16 September 2025

★★★★★ 5/5

Google

Zuzanna is a great employee and super professional ++++++++++++PositiveProfessionalism

Francesco · 13 June 2021

★★★★★ 1/5

Trustpilot

Flat given in disgusting conditions

I write this review two weeks after moving into a flat managed by Barnard and Marcus. The previous tenant left the flat in disgusting conditions, we found dead bugs under the gas hobs, a stinking kitchen full of flies, dirty walls and floors, a stained old mattress, an old washing machine, and I could go on for a while. The agency has so far done absolutely nothing to help us, and the responsibility just goes from one person to the other. We had to clean everything by ourselves and even had to pay somebody to come and collect the mattress. We called, wrote emails and even went in person to complain (apparently the agent 'wasn't there' but was somehow replying to our email), we tried to ask for the landlord's contacts, and we are still here waiting for somebody to come and assess the damage. Avoid at all costs.

Sara · 29 September 2022

★★★★★ 1/5

Trustpilot

Nightmare. Many years ago I used Barnard Marcus as…

Many years ago I used Barnard Marcus as my agent and had a very bad time of it because of there under hand dealing. The beginning of this year I tried to buy another home and had to deal with them again as the seller appointed them as their agent. Barnard Marcus never told me it was a probate sale and would take a lot longer to deal with. I have been left in the dark for weeks, they take weeks to reply and most times do not bother so I'm doing all the chasing. never again would I use Barnard Marcus.

Mr · 21 September 2022

★★★★★ 1/5

Trustpilot

Avoid like the plague!!!

As letting agents this company is the asbolute worst. 1. Each aspect of your account will be dealt with by a completely different person. So the person dealing with your certifications will not be the same person that deals with your tenants and this person will not be same person who monitors any works or repairs. I have had 16 people contact me in the space of a year, sometimes about the same matter as they don't even communicate with each other. 2. Expect nil responses to your queries. Emails will be ignored, phones will not be answered and messages will be taken but never followed up on. Even when you have arranged a specfic time for a meeting, expect a last minute note to say they can't make it or for them to just not turn up at all. 3. Expect nil accountability. Even when they know for a fact that they are at fault, and have in some cases caused you serious financial loss, they will not in any way change their approach to customer service and continue to work in their frustrating and, in my opinion, negligent ways. EXAMPLE: My tenant wished to vacate the property. I was not informed of this. 3 MONTHS later I find out he has laid a complaint against ME for not responding in a reasonable time. In the midst of sorting this out I lost 3 months rent for which Barnard Marcus refused to take any responsiblity. If I could give this establishment no starts I would. Trust me, save yourself a lot of pain and grief and look anywhere else for assistance with renting your property. No one at that company cares about their clients and if you get out without losing a considerable amount of money count yourself lucky.

Megan · 5 August 2022

★★★★★ 5/5

Google

Vicky and team (incl. Zuzanna) did a great job. Vicky said she would find us a great buyer and she did exactly that. All the best to the Barnard Marcus Earls Court team.

Alice · 13 June 2022

★★★★★ 5/5

Trustpilot

Being based in dubai

Being based in dubai , I needed an agent who could put my Ealing property on the market and sell it , without much headache . Barnard Marcus was the right agency and got me an offer within 2-3 weeks. Well done to Kelly Gill and Imogen . Highly recommended

Riccardo · 31 August 2024

★★★★★ 1/5

Trustpilot

Don’t be fooled by the big name Bernard…

Don’t be fooled by the big name Bernard Marcus. They have been nothing but unhelpful over and over again. Absolute shambles if you ask me.We used the south Croydon branch- they were so friendly during the viewing process and pre signing of contract.Once the contract was signed, we became invisible. It’s beyond difficult to get through to the property manager to get things fixed in the house.Broken tiles on the floor which sharp edges, noted in the inventory took almost 4 months before it got fixed.We have called property management for almost 2 months- our property manager (whom has changed multiple times) is always busy, in a meeting, will call back, on leave..one excuse or another to get us off the phone but they NEVER call you back.You will wait and wait and wait..Beat believe, they will never call you back.You hear the lady whom picks up the phone sighing down the phone when you explain that I’ve called several times but no one calls back.One time I called property management, they couldn’t put me through to the property manager because they didn’t recognise my address on their system..:shocking!They will sweet talk you into renting/buying but you’re definitely on your own after that.Now we have mice problem, droppings everywhere due to the gap in the skirting board. Someone came to ‘investigate’. However We cannot get through to the property management as to when the holes and gaps will be fixed or any update.We’ve had paint pealing off the wall since we moved in, still hasn’t been fixed. You can imagine how embarrassing that is when guests come over.They told us before we moved in that we have new roof in place, however after a couple months damp spots appearing on the ceiling. A professional was sent out who told us that the roof is very old and definitely has not been fixed since for multiple years…so we were lied to.Stay clear. Stay well clear.Less known letting agents may not be fantastic but at least they get repairs done in an efficient manner.

It’s · 8 July 2022

★★★★★ 5/5

Google

Patrick and Harj were very helpful from start to end, highly recommend asking for them when looking for an apartment. Highly efficient at all times, and a very professional!PositiveResponsiveness, Quality, Professionalism, Value

Alexandru · 13 June 2022

★★★★★ 5/5

Google

Outstanding service from Zuzanna and Vicky. A property we were buying through another agent had fallen through at last minute so we were pretty stressed when we met Zuzanna as we needed to make a quick purchase. She was a shining light and quickly helped us find a better place than we had just lost- and between Zuzanna and Vicky we viewed and completed within 1 month and 1 day. We have dealt with several agents in the last 4 years and Zuzanna and Vicky really are the best show in town. Highly recommend.

Karen · 13 June 2022

★★★★★ 5/5

Google

I recently purchased my flat in the Gloucester Road area via Bernard Marcus and can honestly say that despite being on the opposite side of the transaction, I was impressed by the level of service showed by the sales team led by Vicky and Zuzanna. They managed to bring together the parties over the finish line , smoothing out all the bumps in sale process and coordinating seamlessly with all advisers. Their professionalism, confidence and knowledge of the market is truly outstanding and would highly recommend them to anyone looking to buy or sell in the area!!

Andrea · 13 June 2022

★★★★★ 1/5

Trustpilot

Go somewhere else

I rented a place with them a while ago from the Clapham Junction branch. All the windows in the living room were stuck but I was promised they'd be fixed before moving in. It took almost ten months and I had to complain to the council too. Apart from that pretty unprofessional, very unresponsive. For instance the day I had to move in, I had to chase the agent for the key. I was sent the contract to sign only the day before moving in. As soon as my contract ended I left. Now, almost one year after the end of my contract, they emailed me asking to pay for an outstanding council tax for a period of time I wasn't even a tenant..

Manfredo · 24 May 2022

★★★★★ 1/5

Trustpilot

Absolutely useless!!

Absolutely useless!!! In the process of selling my flat, they told me that everything is fine , buyers solicitors are happy with all the enquiries and ready to complete. I have cleared my flat of all my belongings ready for the buyer, and left the country. Two weeks passed and I get email saying that lender is not happy with some ground rent issues, which is apparently very common problem these days. Bernard Marcus never mentioned about this before, they kept it quite until last minute. All they're thinking is they money would get after sale. Sale fell through, and I took property of the market, asked them to take property from listing on right move, but to this day is still listed. Absolutely useless!!!

MARTYNAS · 18 May 2022

★★★★★ 5/5

Trustpilot

A big thumbs up to Banard Marcus…

A big thumbs up to Banard Marcus Surbiton and Ben who was in charge of the sale. We could not have been any happier with the results to have sold out flat recently with his help. Be. Was very professional and knowledgeable in his field to make it a successful sale to get us an asking price. Jill also helped us at the later stage to make sure everything went well til the sale was complete. We are now enjoying ourselves to look forward to our future.

Stella · 10 May 2022

★★★★★ 5/5

Google

Amazing experience all round!

Archie · 25 February 2025