5/5
TrustpilotJust wanted to thank Lauren vine from…
Just wanted to thank Lauren vine from the Streatham branch for helping me and my family find our next home
Trusted Agent profile · London
Barnard Marcus Lettings London reviews
★★★★★
671 reviews across 2 platforms
279, Old Brompton Road, London, SW5 9JA
Barnard Marcus Lettings's office in London, at 279, is rated 3.1 out of 5 across 671 reviews on two platforms, including 192 Google reviews rated 4.6.
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Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotUnfortunately I didn't do my research
Unfortunately I didn't do my research. Extremely disappointed with the manager. Service and updates very bad. What a huge learning curve for me. As the saying goes "if I knew what I know now, I would never of gone with them..". I take responsibility for not doing my research.. Do not listen to the promises. At the end of the day find a company that knows your area well, has a track record, do your research. Do not just find someone on the internet, who tells you what you wanna hear.. Make sure their office is within walking distance if possible. Try and get a team that know what they are doing, are responsible and are honest. Just seems a massive scam.. Sooner we put property on the Blockchain, then we can all get away from estate agents, solicitors and ridiculous prices.
1/5
Trustpilotno phone call to cancel
so...First impressions...I arranged valuation ..got a call to change date ..ok date changed..and comfirmed text..took the Saturday time out to meet at the property at 11am.... no-one turns up ..so I ring them and they cannot find my booked appointment...then was told they didn't book because they don't deal in my area...no phone call to tell me this...just don't turn up...joke, very unprofessional 🤬
1/5
TrustpilotLast minute cancellation of valuation
Made an appointment to have one of my to flats valued to out on the market. Justgot a call 45 minutes prior to meeting that ' The valuer is in a meeting that is over- running so he is having to cancel' Thanks to the Sydenham branch for being unreliable and cancelling last minute. Will not be bringing you business anytime soon!
1/5
TrustpilotI honestly don't know why anyone would choose to use this Estate Agent!
In all honesty, the service from Barnard Marcus is non existent. They talk a good story. However, feedback and proactive communication in relation to your property viewings is non existent. In addition to spending unnecessary time sending emails that are not responded too, I have had the misfortune to have been in some form of contact with individuals who have failed on numerous occasions, to communicate with me, despite repeated requests and their commitments, which have included 2 Branch Managers, Sales Manager from the Chiswick W4 branch and a ‘Head Office contact. If there were prizes for the most ineffective individuals, I suggest you would all be in with an excellent chance of winning joint first prize.
5/5
GoogleSimon was very helpful and responded to requests on properties quickly and efficiently. I would highly recommend using this company if you wish to sell as they go all out to get interested buyers to view. And follow up afterwards.
1/5
TrustpilotNEVER AGAIN would we use Barnard Marcus Epsom
If we had to list our house again, we would stay VERY far away from Barnard Marcus. We found the sales person to be completely dishonest; telling us we had a "cash buyer" who did not need to sell their property. This was very far from the truth! In fact, our Buyer couldn't even come up a 5% deposit at Exchange and the sale dragged on for 6.5 months. Our advice - STAY AWAY!
5/5
GoogleZuzanna is really helpful for our property search. She is always noting down all the details to the property brochure, which is very handy. We had a good experience with her and with Barnard Marcus.
5/5
GoogleSuzanna was very helpful, responsive and friendly! She showed me around to many flats and helped me find the right one! I would recommend her to anyone looking to buy a new property!
5/5
GoogleJamal and Agnes were very helpful in helping me find my new home, very good with communication and everything went quickly and smoothly and I'm happy in my new home! Would recommend them to anyone that's looking for a new place.
5/5
TrustpilotDaniel Hadley was very helpful the…
Daniel Hadley was very helpful the whole process and we managed to get the mortgage inside the stamp duty holiday so we saved lots of money.
5/5
TrustpilotPurchasing my first property with the…
Purchasing my first property with the help of Elliott was a wonderful experience. Elliott was very professional throughout the process and always going the extra to ensure we meet the deadline of my agreed move date.
1/5
TrustpilotAbsolutely appalling service - do not engage unless you want to be harrassed!
Absolutely appalling service. An appropriate property was found quickly, however all services past that point have been shocking. No initial itinerary was done, concerns about the state of the property and some damages were not actioned appropriately or even comminicated with the landlord. The company was late transferring rent payments to the landlord and blamed us, the tennants, when we were in fact paying the rent early. When it came to moving out they used unethical methods of pressurising us into continuing tennancy through their company, threats regarding debt collectors for certain fees from the landlord, which they had no grounds to ask for. Threatened with council checks to see if we are still at the address, when the landlord had agreed to pospone our moving out date due to health issues. This was all because we had stayed a couple of weeks past our move out date and they demanded to be paid £1650 for renewing the contract, when in reality they were told multiple times we are not renewing a contract and we are moving out, however with a delay due to health issues. Absolutely shocking service which has provided both me and the landlord with so much stress!
5/5
GoogleBarnard Marcus have been very helpful and knowledgeable in my search for a property in the West Kensington & Earls Court region. Thanks specifically to Zuzanna, who has been both excellent in a professional capacity and made our evening viewings greatly enjoyable with her enthusiasm for the listings, owners of the properties, the area and her job. I would highly recommend Barnard and Marcus and definitely ask for Zuzanna if you are looking in the West Kensington / Earls Court Region.PositiveProfessionalism
5/5
GoogleI had a great experience in dealing with Barnard Marcus Estate Agents Ellie and Patrick. As a mother of a three year old boy I was searching for a place we can call home. We found a lovely peaceful home and the entire process was very short keeping in mind that we are all in lockdown and things are very slow. I received the keys in one week from placing an offer and being accepted by the landlord. Ellie and Patrick put a lot of effort to get things sorted so I can be reunited with my son. I'm very pleased and I would rank it 10 🌟. Thank you kindly.PositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotDefinitely not the right estate agent !!
Definitely not the right estate agent to trust , we saw a house with them and we put an offer and the paperwork was going through and ready when they contacted us saying that the papers were late although i sent it to them on time ! A few days ago i had another viewing with them and i put an offer Saturday morning and when we contacted the office Monday morning they told us the sales advisor hasn’t put the offer yet ( no idea why ) so we asked them to do it and then we visited the office again in the afternoon to confirm everything and we asked them how did we lose the first property they told us that the first house we lost was because someone put higher offer ( while our papers were going through) and we didn’t know that because before they blamed it on the papers delay so we asked them for this house and they said yes we are only waiting for the owner response, around 2 hours later they contacted us and said someone put another offer and was accepted, i think there’s something going on between the office people and some buyers and they give the houses to certain people they know !!! there’s no other explanation. that was Barnard Marcus epsom , kingston road branch . So they’ve not just failed to put my offer on time but they didn’t have the nerve to tell me the truth on the first property i lost and the second one as well , and just a few minutes ago we went to the vendor house and asked them politely if they have a higher offer but they said no we had an offer on the asking price which we did as well ! We offered £5000 more than the asking price so the vendor said you need to give the offer to the office we went to the office and as soon as i asked about Mark ( who was dealing with it ) another one starting talking in a rude way and said that the vendor refused your offer and said they’re happy with the offer they got and we’re not allowed to knock on vendors door and then mark finished his phone call and Continue on what his colleague was saying in the same way !!! Honestly i think they have a deal or something with this “ cash buyer “ of them although they know i have everything ready to buy !
1/5
TrustpilotBarnard Marcus
Barnard Marcus - Sutton & EpsomReally wish you could score a 0 however not possible.The worst estate agents for lettings (as i’ve experienced). Firstly when moving into the property we were given an initial date and after booking time off of work the day we were meant to move in we found out this was moved by a week. On the new day of moving in we were not contacted and had to keep chasing as to when we could collect the keys. The flat had not been cleaned at all and there was mould in the fridge, when I contacted the branch they advised they weren’t required to clean the flat!We are now looking to stay on for the following year as we actually like the property yet Barnard Marcus can’t seem to get any information correct and the customer service levels are outrageous.Would highly recommend to avoid this company at all costs! There not worth the time or hassle!
1/5
TrustpilotDon’t go near this company
I used Barnard Marcus for 18 months. Following rent re-negotiations change they failed update their systems and kept emailing to inaccurately state that my tenant was in arrears. I kept complaining and was twice moved to different property managers within the company but after 6 months this still hadn’t been resolved. They demanded that I paid £600 to break the contract early. Despite doing this the emails have still not stopped. A useless company. Don’t go near them
5/5
TrustpilotExcellent Mortgage Advice Services
We recently bought a house, though not from Barnard Marcus, but got connected with their Mortgage Advisor - Monika Werchlewska. She is truly a gem of a person. True to her word, she helped us through to the end of our house purchase. She helped us with not just the mortgage but even to negotiate other aspects of buying a house. She is very knowledgeable and super helpful and friendly person. She helped us understand various aspects to be mindful of while buying a house and got our mortgage approved within 4 days. Highly recommend getting in touch with her if you are looking to buying a house.
1/5
TrustpilotThey simply lie in the ads
They simply lie in the ads! I've just "viewed" a house that I didn't even enter because the ad said that the property had a off street parking, but on site it turned out to be a nasty lie. Terrible practice by this company, they just wasted my time!
5/5
TrustpilotLovely people!
I recently rented a property from BM in Streatham, everyone I spoke to and dealt with was professional, friendly, enthusiastic and helpful - especially Bernardo! I would highly recommend using this agency for rentals.
5/5
GoogleZuzanna has been very helpful and responsive to queries, and does her best to ensure a good reasonable outcome for all parties involved.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotWorst estate agent i dealt with
I handed over my property from Yopa to Barnard Marcus to have this sold asap. 7 months down the line only a few viewings with 1 offer which was way under. Communication is the biggest issue this estate agents has and they don't care about your price you want the property sold at but they just want to get rid of it.Would avoid at all costs, have to keep chasing up for feedback, cancellations, updates.Frustrating to say the least. They asked me to reduced my price 3x and even then they could not even get me a decent offer. I honestly believe their client base is awful and they keep blaming the market.
3/5
TrustpilotI will tell you precisely why I gave a…
I will tell you precisely why I gave a 3 ⭐️ rating as it could have been a 2 ⭐️ easily. Initial stages up until the collection of the holding deposit was as smooth as ever. After that the service started to dip. The homelet peeps kept asking for info that was already available to them. Lack of communication throughout the way. I had to get involved and speed up the process for them. I feel the biggest issue is that the process is not clear to all & if the communication aspect improves things could just get better. Having said that, I must say a lil something about Ashley Amartey from the Croydon branch. He was ever so polite and understanding even tho I kept hounding him with phone calls. He finally managed to get it together at the end. So well done Ashley!! Hence the 3 ⭐️.
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Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
