Barnard Marcus Lettings London reviews

★★★★★ 1/5

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The worst estate agents in London

The worst estate agents in LondonBarnard Marcus - Croydon We recently put an offer in for a property, we already had a mortgage broker we were happy with, we were still asked to speak to Sharone the in house broker, which we agreed to out of courtesy.It turned out Sharone's fees are considerably more expensive, well over 3x our current broker. When we questioned this, it was hinted to us our offer would be discredited if we used an outside broker and we would be much better to use theirs. We had written confirmation our offer was accepted, whilst we were deciding on the broker, the manger Kelly called us, and again used high pressure sales tactics to pressure us to use Sharone. Sharone mortgage was the same as our current broker offered us, so we opted to use him and save over £400 in fees. We let Barnard Marcus know our decision on Friday, and Monday morning our offer had been rejected. We were clearly discredited by the staff in the office, which I'm pretty sure this is a violation of financial conduct and trading standards. It feels like a complete scam to us and we will escalate this further.

Oliver · 29 March 2021

★★★★★ 4/5

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Sutton & Wallington

I must stress I didn’t buy nor sell via them. I found a suitable property with another agent, however leading up to that I did 4 viewings with the Sutton & Wallington branch and each time they were delightful.Respectful, as honest as an estate agent ever is and not too pushy. They kept me up to date but didn’t bombard me.I would have happily bought with them but the properties just weren’t quite right.Staff though - spot on. Thank you.

Londoner · 26 February 2021

★★★★★ 1/5

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MUST AVOID this agent

MUST AVOID this agent, last year in COVID i had booked rental property and was required to pull out at last min after doing payment but document signature stage. i have been chasing them for refund for last 10+ months and have still not received refund. EXTREMELY DISAPPOINTED with poor service and not professionalism. Also they had reported my details to energy company which kept on chasing me and sending reminder over text, email and call which i had to raise a complaint to address it but agent didn't help to resolve it at all while they had informed Energy company on my details as moving, they should have reported move in cancellation. I followed up with agent but of no support and Energy company wasn't actioning on details i shared.

Mahesh · 24 February 2021

★★★★★ 1/5

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Stressful experience (Croydon Thornton Heath)

I had the most stressful experience with this company (Croydon Thornton Heath Branch). All i wanted was to transfer to a new house peacefully but i was treated unprofessionally. I even received a call from an agent and I felt attacked by his words. He was really rude and couldn’t control his temper. Before we gave the holding deposit we were informed that our requests should not be a problem but after paying, the agent told me that my requests are not reasonable.The terms were not agreed so we ask for a refund. The experience after this was the worst. They kept us hanging without clear answers and seemed like they want us to wait forever. Take note, they never called back even though they said otherwise. I needed to call them several times and ask for an update and most of the time i felt like they were trying to ignore me. I hope no one will have to deal with this kind of stress, so if you are looking for a property, cross this branch out.

Jerissa · 23 February 2021

★★★★★ 1/5

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Bad experience

Barnard Marcus Croydon Branch - very rude and unprofessional sales agent. If there is a zero star, I would have ticked that. It's the first time that I have encountered a letting agent who couldn't handle his temper. I was talking to the phone with him and all he did was shout. I was talking to him in a very professional manner but he won't do the same. This agency will make you feel like you owe them. They want you to adjust to their liking instead of the other way around. They can be very manipulative and just plain rude.I had a very horrible experience. Please, please if you are looking for a property, there are better agencies than this.

KA · 23 February 2021

★★★★★ 1/5

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I've had a bad experience with most of the branches I've dealt with

I've had a bad experience with most of the branches I've dealt withBarnard Marcus Sutton. You put an offer on a property, they don't even bother to reply and instead, they book you an appointment with their mortgage advisor without letting you know anything about your offer.Barnard Marcus Streatham. We found a listing of nice property and contacted the Agent through Zoopla.They called us back early in the morning and the first thing they tried to book an appointment with a mortgage advisor.We reassured him we have Mips and an actual mortgage approved for a similar property with a similar price, we just want to see the house. We're happy to speak with your mortgage advisor if there's an accepted offer.He booked the viewing for late afternoon.30 minutes before the viewing, we received an email for a booking of a second house near the first one, which was not in line on what we wanted. We've instantly smelled that the first property was just a bait to view the second one. We called him to tell the following:1 - We don't want to see the second property2 - Is the first property for real? Are we going to see it?He confirmed that was all good for the first property. This happened literally 20 minutes before the viewing.We went to the property, some lights were on inside. No "ON SALE" sign outside.The agent arrived and he knocked gently at the door, almost inaudible. He then said "Excuse me" and disappeared for few minutes.He came back and to tell us that he was sorry there was a problem and we wouldn't be able to see the property. He mentioned Portugal, Covid and things like this. He literally confirmed the viewing 20 minutes before. How come you don't know these things, It's your job. Why wasting people time?That confirms the thesis that the property was just a bait to take potential buyers to see other properties.I'm wondering if the owner of the house knows that they are using it in that way. Barnard Marcus, avoid.

Daniele · 23 February 2021

★★★★★ 2/5

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Wallington Branch - Disappointing

We used Barnard Marcus Wallington as our estate agent to sell our property. At the time we were very impressed by Alex - who showed genuine interest in the property and instilled confidence compared to other local estate agents we looked at. Barnard Marcus marketed themselves as a premium service and the price was a little more expensive than others but we decided to proceed because we thought it would help with the sale of the property.Whilst we initially let the estate agent do the viewings, we weren’t confident that the member of staff knew the features of the property - arriving at the same time as the first viewers meant that he hadn’t even looked round the property he was selling. From there we decided to do the viewings ourselves. Just two weeks into the process, we were contacted by the estate agent to drop the price of the property by £15,000. We were pretty appalled at the timing of this, we were still getting two or three viewings a week. We were hassled at least three times to do this by the branch manager by email, despite having received a courtesy call by head office to say the price was right and viewings were good.When we did sell the property, the estate agent recommended their solicitors, and unfortunately our buyers proceeded with them. The result was two months with no progress on the purchase. The buyers rightly moved to a different solicitor but this caused a long delay.We didn’t receive a single courtesy call from the branch throughout the process, we had no main point of contact either. It would really benefit them to have a dedicated person responsible between offer and completion. The result was that we were regularly ignored by the branch manager who would at one point told us that we’d be better off communicating with our buyers through solicitors. In fairness, the only person who was consistently reliable was Alex, although i expect it was outside his role. The lack of communication was particularly noticeable when we were trying to push to exchange with our buyers and had a few hiccups. No one followed up to check this had been resolved and if they had they might of actually picked up on the fact we had exchanged, and were ready to complete on Friday. The branch manager seemed bemused that no one had told him which was laughable.Overall service was ok - but not worth the money.

Sammy · 14 February 2021

★★★★★ 5/5

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Our agent Dagmara is simply the best! Highly recommend

I must say our agent Dagmara every step of the way has been exemplary- she put us first as the client and was extremely patient whilst we found our perfect home to move to. She kept our buyer interested and stayed in communication with us, without pushing us hard, we got the sense she actually cared about what we wanted and needed instead of just making a sale. Very effective service from start to completion. Thank you so much, I highly recommend you guys.

Customer · 13 February 2021

★★★★★ 4/5

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Shaquille and his team at Ealing branch…

Shaquille and his team at Ealing branch were very nice and friendly. He was very patient to listen to my questions and willing to solve them.

梁滿成 · 10 March 2022

★★★★★ 1/5

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Rental

I don't normally leave reviews but this time I had too.Found a flat online. I was told the landlord was looking for a long let and good tenants. Was in Italy at the time so couldn't see the place other than what's app videos I was also told parking was available.We got a unfurnished flat. Moved in on the 1st Jan 2021. On the 12th Jan 2021 had calls from another agent. Who had the property for sale. Asking to do viewings during lock down and covid.We asked Barnard Marcus if the landlord wanted to sell, the agent said no.The landlord had viewing since November 2020. (I'm sure Barnard Marcus was aware of these)I wish Barnard Marcus had been honest with us from the get go.So only do we have no parking and was lied to about that. We also have to move out in 6 months. The place was unfurnished, so we spent 6k on furniture had to pay 6 months rent up front. (12k) Had lots of issues of with the flat. A month later its finally being looked into (property management is not very good).At the end of the day, we would have been happy if we found a place with a long let with parking. But at the end of the day nobody likes being lied to. Moving forward we will be triple checking everything with our next place as we don't want to be in this position again.

Jason · 29 January 2021

★★★★★ 1/5

Trustpilot

disgusting and unprofessional

I viewed a flat with them and they asked for holding deposit! just to put my offer forward to the landlord!!!! and they said we will refund you if the landlord did not accept your offer. Now imagine this could be 10 days of my time wasting if the answer was no. I decided to not to that BUT this is a total lose for the landlords because my offer could have been accepted if that landlord was aware but never been put forward. I would not wanted that if I was a landlord.

Maral · 17 January 2021

★★★★★ 1/5

Trustpilot

Very unprofessional

Very unprofessional. Letted a property through them, had issues with people randomly accessing the property, scheduling viewings without even asking. Absolutely useless at doing any sort of repairs. Still waiting about 6 months for the intercom to be fixed.Currently, the boiler is broken so I don't have hot water or heating and it is 0 degrees - tried contacting them multiple times but they just don't care. In the 13 years I have rented in the UK, I have near had to deal with such incompetence...

Delwyn · 30 December 2020

★★★★★ 1/5

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The worst agency I ever had to deal…

The worst agency I ever had to deal with. The contract and they said everything works in the house perfectly whereas when we moved in there was no heating and hot water in the house at end of November. The property manager's response to this after days of waiting for someone to come and fix it, she said it's not an emergency so they can't act without the landlords approval. If something broke in the house and I called them they told us someone is coming to have a look, but no one ever came. When we left with no explanation they took some of our deposit, had to call 3 times to get it sorted and we are still waiting..

Irén · 21 December 2020

★★★★★ 5/5

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Earl’s Court Branch

A heartfelt thanks to branch manager Vicky Horseman, Sales Manager Nathan Davis and their colleagues in the Earl’s Courts Branch for the professionalism, dedication, efficiency and effectiveness of their incredible support throughout the long process of my ultimately successful flat sale. They made a fraught process (no fault of Barnard Marcus) bearable and left no stone unturned in rapidly dealing with obstacles, finding solutions and driving progress. They were a pleasure to deal with throughout and I cannot recommend them highly enough.

Nigel · 18 December 2020

★★★★★ 1/5

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Earlsfield Branch

If I could zero star I would!! I have been horrified with the incompetence of this team. I rent and prior to moving into the property it was dirty and no been looked after in the slightest. I have been here for 15 months now and I have had multiple problems (rat infestation, broken freezer, broken doorbell just to name a few) and I’m still awaiting these problems to be fixed. Apparently they are struggling to contact our landlady but it’s been 5/6 months with no contact at all. It’s pathetic!

Chris · 1 December 2020

★★★★★ 1/5

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very unprofessional -cannot be trusted

very unprofessional -cannot be trustedmy client agreed a purchase with the finchley office on thursday, we made the mortgage application on Friday - the following monday my client receives a letter from Barnard Marcus saying they are not proceeding with the sale - no reasons given,just incredible and sadly means they cannot be trusted - never had anything like this before

Rob · 12 June 2023

★★★★★ 1/5

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Our experience was getting worse and worse

I don't even know from where to begin to express how awful of a relationship myself and my partner had with them. Here are just a few of the cases we had to go through with the extremely unreliable and unprofessional agent Andreja Kmetovic (branch West Kensington):- They locked us out of our flat after we came back from abroad. We had to sleep in a hotel for the night and didn't get reimbursed. - When we tried to leave earlier and past our break clause they lied about us having to pay 200£ for every month until the end of our agreement.- We waited for 4 months to get our deposit back. This action required a several days of emails back and forth because our agent didn't make an effort to let the branch know.- The flat had mice (never fixed) and broken boiler (fixed but we stayed without hot water for 3 week).- Our keys got stolen and they refused to make a copy so we had to do it ourselves.- The let agreement we signed was about 40 pages long and quite confusing.All of this happened during a very hard time in our personal lives and living there made it 10 times worse. We couldn't wait to move out. I'll never go near their office ever again.

Ralica · 22 October 2020

★★★★★ 1/5

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Zero stars if I could

If I could rate zero stars i think I would. Our experienced started really well with the Earlsfield branch, really friendly and nice. As soon as we were in the property...we've had next to no help with any issues. The property was filthy when we moved in and they refused to clean it, we've had multiple issues such as broken back door and rat infestation and I've had to chase and chase them to get a response. It shouldn't be this hard to get things sorted. I have ended up threatening to get an exterminator in myself and taking it out of the rent. Really poor service and wouldn't recommend to anyone

Chris · 7 October 2020

★★★★★ 1/5

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Absolutely disgusting service

Absolutely disgusting service. was so shocked with the service it actually made me laugh. Feel so sorry for anyone trying to sell the home with Barnard marcus in worcester park. I’d seen a property on line that i wanted to view as the phones still wasn’t working and nobody returned my call from another branch I drove there to try and book a viewing. The older lady in the sales team came over and said that house is under offer she then dumped the details of the under offer house on the table and walked off. There wasn’t and conversation regarding other properties similar or budget. She may as well of said “ I hate my job and don’t want your custom”. So shocked and will never use or recommend again. on the bright side my £500,000 will be going to someone helpful.

Jay · 16 September 2020

★★★★★ 5/5

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Professional and proactive

Professional and proactive. Kelly and her team have been really helpful in their approach in marketing my flat and provided regular guidance and updates.

Ayesha · 29 March 2022

★★★★★ 1/5

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An absolutely awful branch of Barnard…

An absolutely awful branch of Barnard Marcus (Thornton Heath) and gives the whole company a bad name! As a buyer you should avoid at all cost, they will lie and cheat you and be boastful that they did so.Alongside they are super unresponsive to emails and never return your calls, they will also blame you for not responding. According to these ‘experts’ 3 weeks is too long in a global pandemic to secure a mortgage, even though you can’t get an appointment for 4 weeks from application and banks are constantly changing their criteria. They put properties back on the market whilst you are in the middle of purchasing them without even telling you and are super happy with themselves when they cause everything to fall through, so close to the completion. The worst of them all is Romael, who is there residential sales manager, who is literally the rudest most arrogant person you will ever have dealings with. He does not know how to interact with other human beings or even how to relay bad news that he has caused. In fact he thinks he is doing a wonderful job messing with people and has no remorse what so ever- In his words “ I have no obligation to you ( buyer) only the seller, and I have done a great job as I have got them more money.” No apologies, no communication, literally has no compassion whatsoever. Stay well clear of them as they are sneaky scammers, who have no problem stabbing you in the back, whilst they laugh.

Francesca · 7 August 2020

★★★★★ 1/5

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Thornton Heath branch stay far away

Thornton Heath branch stay far away. If you need a property to rent go elsewhere they are the worst most unprofessional agents I have used.Why has it taken three months for my deposit to be returned to me!!??? I have been ignored my emails phone calls no one calls back they are horrible stay CLEAR!!!

Jane · 18 October 2023

★★★★★ 5/5

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Ben is an amazing agent

Ben is an amazing agent, he is very well mannered and polite and provided everything I was looking for as a first time buyer, it was a good experience for me and my girlfriend.

Luke · 13 November 2019

★★★★★ 1/5

Trustpilot

AVOID

Had a VERY bad experience with Barnard Marcus especially with one of their ''Lettings Branch Manager'' Charlie from the Worcester Park branch. We were highly interested in one of their properties advertised on ZOOPLA, which we immediately requested to do a viewing for.After signing documents, including documents giving our consent to do the necessary checks, we have paid a holding deposit of £496 for a property they decided to put online again without notifying us. It gets worse. After doing the checks and after paying the holding deposit, we were told that we don't ''earn enough'' for this property so we would require a guarantor who could cover the rent. Now, prior to signing all agreements including our moving in date on the 15th of June, we have been asked what our gross annual salary was - between myself and my partner which was at that time, more than enough otherwise we wouldn't have agreed to anything.After doing all necessary checks, they then concluded that we were £4000 short annually. Based on this we ''weren't able'' to afford the house as they concluded this by calculating our salary after tax which is obviously less than our gross. No rocket science is needed for this BUT hey ho, were dealing with a salesman. This leaves me with the question: WHY haven't they asked us what our salary would be after expenses? We could've made our own calculations prior to agreeing to anything. However, they have taken that opportunity away from us by taking our money and letting us sign for situations we could've avoided by asking very simple questions - and that's coming from the ''Lettings Branch Manager'' ????? - So before you decide to rent from them, please ensure you ask the right questions as they might slip you through an agreement you end up regretting or worse, they take money away from people ''who can't afford houses''. You'll also end up being ignored by different agents - or they try to recall their statements in emails to cover their own ass. Now thats teamwork! AVOID.

Chey · 26 June 2020