Trusted Agent profile · London
★★★★★
671 reviews across 2 platforms
279, Old Brompton Road, London, SW5 9JA
Barnard Marcus Lettings's office in London, at 279, is rated 3.1 out of 5 across 671 reviews on two platforms, including 192 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotAdvertising woodland as open land while it's is private property
I have tried to contact this company with regards to woodland they have advertised for sale in Park Corner, currently I'm still the owner, we have exchanged but not completed .It is private land but they have it advertised at OPEN LAND at no time has permission been given for anyone to be on my property. I would like this removed from your sales bio immediately
1/5
TrustpilotHow this is still running is beyond me
This “estate agent” is a joke, me and my flatmate were meant to move into one of their flats and the agent agreed via text that the flat would repaired and the damp on the ceiling would be fixed before we moved. Low and behold it wasn’t and we never had access to the letterbox and the car park. After agreeing to an early tenancy we were informed one day at noon we were meant to give the keys back the SAME DAY when me and my flatmate work full time jobs and cannot get away from work easily. Also there is the matter that it has been nearly a month since we have given back our keys and we have not had the deposits back even though we have cleaned the flat of the previous tenants rubbish. Why people are still choosing these scammers is beyond me, they have taught me a very expensive lesson. I warn everyone not use them due to the stress they have caused me over the last 6 months.
1/5
TrustpilotAvoid - Unprofessional and incompetent
I don't even know where to begin with how truly terrible the Barnard Marcus Mitcham branch have been with out sale.- Manager just left without any notice.- Multiple offers accepted and buyers pulling out at the last minute due to a) mortgages not being accepted (being handled by Barnard Marcus) b) personal circumstances (no further investigation/reasoning given) c) not being given the correct information by the branch as to the status of the property.- Never received one single offer in writing as required BY LAW- Never providing feedback on viewings- woefully underprepared when conducting viewing. Heard them give the wrong information (fundamentally important info like the property is a leasehold and they told people freehold) - impossible to get hold of- consistently providing documentation littered with errors, that I have had to correct- one of their agents forwarded me an email containing the personal information of a potential buyer including private data that should be protected by themAnd this is just a snapshot of how terrible. I will be referring them to the property ombudsman as they have been nothing but unprofessional and negligent in the handling of our sale. We ended up appointing another agent and the contrast in professionalism and service is staggering.
1/5
TrustpilotThe agent was extremely bad and the house in poor conditions
The agent was extremely bad. You moved The appointment from 5pm to 1.15pm. I was there at 1.08pm and waited outside as any doorbell was present. At 1.18 someone exited the building so I took advantage of the door open to get inside where I found the agent who told me was too late for an inspection. After I told him that I was just basically waiting and anyway only 4min late to the scheduled time, he still refused as he told me he was the only person working and had too many overlapping appointments. I had litterally to beg as I took a day off work to attend and travelled from zone 4 nw just for that apparently 10min appointment. Anyway. He got upset and annoyed but anyway convinced to show me the flat in litterally 2minutes. Which obviously was not sufficient. Never felt like that to a house view. Worse estate and service ever received. And by the way the house was in awful conditions and the tenants complained about structural problems and leeks that never been fixed.
1/5
TrustpilotUnprofessional and deceitful
Unprofessional. Unfortunately I was lied to. They even convinced me to move from another estate agent and claimed they had a list of people who wanted to rent. Thought I would give them a try and a complete waste of time. I gave them my feedback which I don't believe was welcomed. Hence why I will write here this negative experience. End of day. Don't b$ and promise what you cannot deliver Barnard Marcus in London
5/5
TrustpilotI couldn’t rate Zuzanna Kubani highly enough!
Zuzanna Kubani conducted the viewings for us in Earl’s Court and Chelsea and if I could have rated her a 10 out of 5, I would have. She went over and above her call of duty in every possible way - from saving a parking spot for us to guiding us to every destination, she was prompt, proficient, courteous and generally absolutely lovely. She always took care to keep the vendors informed both before and after our visit -in case they wanted to leave the property before our arrival and return to it after we’d left. Im happy with the speed and dexterity with which Zuzanna and Barnard Marcus arranged our viewings.
1/5
TrustpilotCompletely Awful People
After much deliberation and back and forth I agreed to let BM to market my property. Its all started very pleasant with one persona than he disappeared and ended up dealing with the James the manager. He never returned any calls. Getting an update calls with complete rubbish-just for the sake of it so they look they are updating you etc etc..Agents came around whom had no idea of the property, they were late but couldn't be bother to let anyone know. Ever time is a different agent, clueless..Absolutely they had no intension of doing anything even after reduced the price. They didn't even respond to the enquiries. No surprisingly they couldn't sell it. They took it off the market without even telling or asking for extension of the contract. Once the contract ended January still waiting for my house keys to be returned. Can I have my keys back please.?Don't waste your time with these people, see the reviews how bad they are. I wish I checked it before agreeing to go with them.
5/5
GoogleMax Haffrey was exceptional, very professional helpful and showed that he understood precisely what i am looking for. All the office staff were courteous and attentive. Many many thanksPositiveResponsiveness, Professionalism
1/5
TrustpilotAgent did not show up at appointment
I scheduled a view for a flat to rent with a Barnard Marcus agent in the Kennington Branch. I couldn't choose the time of the viewing, but I did confirm my attendance and took some time off work, as the appointment was in working hours.When I arrived at the property, the agent did not show up, so I rang the bell and the tenant informed me that the landlord already accepted an offer. I did ring the agency and they confirmed that. They did give me a cold apology about the issue and said that they would give feedback to the agent, however they did not offer to show me more properties available in the area.I was so upset about their lack of care that I asked them to remove my details from their database.
5/5
TrustpilotExcellent service
Lewis Gilder was excellent from start to finish, I would highly recommend him. He is very patient and respectful. He is well organised and is always there to help you when you need him especially for myself as my English isn't perfect.
5/5
TrustpilotI put a house for sale through Barnard…
I put a house for sale through Barnard Marcus and even though its competitors kept telling me that Barnard Marcus is not a specialist in higher value homes, which was my case, I stuck with them. Louise and her colleagues were very professional and attentive, they followed the process very dilligently and sure enough an offer came at asking price. When I get back to the market I will surely use them again
1/5
TrustpilotDo not use their recommend solicitor
Do not use their recommend solicitor. For the start tell end 4 solicitors have changed! Can't get hold of them! They have no ideas what they doing. All my personal detail have been passed onto 4 solicitors! Barnet Marcus in Barnet...very disappointed with them. Not just the uncorrect detail have passed on to the buyer. The agent have tell the buyer i agreed on paying the extend lease fees which i never knew about! I told them no renting first 2 years...again the buyer didn't know! At the end the buyer pull out ! 8 months have wasted ! Can't offer a house i like! Miss my stamp duty free! I have to start all over again. My experience is there some people work for this company can't be trusted !Will not recommend this agents to anyone !
1/5
Trustpilotjust wanted to write a few words about…
just wanted to write a few words about barnard marcus ( putney branch) as it may go some way to helping people who are considering using them. my property was on sale with them for 4 to 5 months & to say the left hand didnt know what the right hand was doing is an understatement. so much so that after 3 months of being with them their head office would call me and say was i still interested in my property up for sale with them 🤷♂️🙈.... i sold my property finally after using a far better agent ( funny that) and when i got back in contact with the solicitors ( recommended ) to me at the time by b.m ( cavendish).. they were equally as hapless as b.m. you live and learn and if this can be of any use to point people in the right direction of douglas & gordon & away from barnard marcus, it will be worthwhile.
1/5
TrustpilotI made an offer with Chris Whetstone …
I made an offer with Chris Whetstone Branch 1285 high road. Did not except anything less than asking price. At the beginning I have offered them 10K less than the asking price then Chris back to me he said the landlord will accept only the asking price I waited two weeks after me and my family made very hard decisions we have increased to the asking price.Then Chris said Landlord thinking to increase price even without talking anything with anyone making own decisions playing games.I found this is very unprofessional also we have been disgusted. I have worked with many estate agents I have never come that kind of experience until Barnard Marcus come along. (Wink worth estate agents Nigel I would say 5 star from our experience!)Please could you look in to this for me if you can?With regardsM Bada
5/5
GoogleMax was really helpful and showed me a variety of properties over a couple of days. He took the time to follow up and get feedback on the viewings.
5/5
Trustpilotthank you so much Mr. Jakub
1/5
TrustpilotTruly awful experience, wouldn't recommend!!
My experience with Barnard Marcus was atrocious from when we first moved into our flat (Feb 2020) all the way to now (January 22). When we moved into our flat, it was filthy and multiple things damaged, we raised this issue and nothing was done about it. Throughout our tenancy we had issues such as rat infestation and a broken fridge, amongst other things, I had to threaten to take money out of rent to pay for our new fridge. Since we moved out of the property in October 2021, we still haven't had our deposit back and they're trying to charge us for cleaning of the garden and flat. I have never had such a bad experience of an estate agents in my life and would never ever recommend them to anyone as they are inadequate and all about getting tenants in for the money.
5/5
GoogleSuzanna was very helpful, responsive and friendly! She showed me around to many flats and helped me find the right one! I would recommend her to anyone looking to buy a new property!
5/5
GooglePatrick was the most professional and understanding agent that I have dealt with. All of the properties that I viewed fitted my requirements. No bad options and he does not push a sale. Highly reccomended.PositiveProfessionalism
5/5
GoogleZuzanna is really helpful for our property search. She is always noting down all the details to the property brochure, which is very handy. We had a good experience with her and with Barnard Marcus.
1/5
TrustpilotDealt with east sheen branch
Dealt with east sheen branch. Bunch of liars. You will notice that they dont put anything in an email. They will not response to your emails, they will call you instead. I guess it is easier to lie over the phone. They showed us a flat in Barnes that the seller / buyer about to exchange the contracts. We didnt know what was going on. We made an offer and they used our offer to force actual buyer to increase his. This might be legal but I dont think it is ethical. Very poor. Kevin
1/5
TrustpilotNEVER AGAIN! IM HURT
I’m currently private renting with Barnard Marcus and I honestly will NOT recommend it. They have put me through hell and back, lied to me on numerous occasions. It takes about 3 weeks for them to even get back to you regarding any issues you have. I just can’t explain the problems and pain they have put me through, it’s honestly so hurtful and I regret signing that contract. I’m just praying to God my 12 months agreement ends quickly so I can move far away from them. I’ve lost so much money and time dealing with Barnard Marcus, never again. I recommend everyone runs far away from them, just a hurtful situation to be in.
1/5
TrustpilotI was interested in one of their auctions…
I was interested in one of their properties for auction. I tried to get more info from them about problem areas, and they said they didnt have any more info/pics. Then I tried to register for the auction and had all kinds of trouble. They kept refusing for missing corners of ids, not clear enough utility bill, etc. Of course, I was already registered with them for the past 2 years but apparently they need to recheck things. Then they wanted me to have ~$10k+ in a uk bank account. Finally, they gave me one day to send them a ~$10k deposit via wire transfer to participate in the auction which I couldnt complete in that timeframe. Seeing all of these other bad reviews makes me glad I didnt get to participate in the auciton...
1/5
TrustpilotAWFUL - AVOID AVOID AVOID SANDERSTEAD BRANCH
I usually don't look at reviews when completing things and didn't even think to consider checking what the estate agent reviews would be like, now reading through them its no surprise. I too would like to have scored less than 1, but sadly this is not an option. It's hard as you tend to find the property you would like to buy and then it's out of your hands as to which estate agent the seller has decide to go with, however I was not prepared for what this really had in store for me. They handled everything atrociously with not one ounce dignity, constantly applying pressure for no reason and if anything causing a delay to the whole buying process in general due to their 'applied pressure', which I can only assume was due to bonuses etc. Michael at the Sanderstead branch was particularly awful and had no respect what so ever, sending threatening emails multiple times. I must have lost count how many times he said 'I will instruct the seller to put the property back on the market'. He knew I was extremely interested in the property which I know own so there was no need for the additional stress he caused for no reason. It got to the point where the solicitors I was using even explained that they have never dealt which such a horrific estate agent and that their ways of working was unacceptable. Overall I would strongly advise to avoid this estate agent at all costs.
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Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
