Barnard Marcus Lettings London reviews

★★★★★ 1/5

Google

MUST AVOID! This agency is extremely rude and irresponsible. We suppose to move in 27th of September but till today, which is 30th, we still couldn’t move in. The agency gave us the contract in the last minute. When me and my partner were about to sign the contract we found there was something ridiculous (for example we have to pay for TV licenses which we don’t even use and we need landlord’s permission to use home fragrance) and we wanted to amend it. But their agent Edina, who is even a manager, refused to do anything and accused my partner “don’t have common sense”. Only thing she did was pushing us to pay the six month rent in advance without contract, and gave us the contact. An update: After they wasted our time, they decided to decline our offer. However, we still haven’t received our deposit.

Allison · 13 June 2020

★★★★★ 1/5

Trustpilot

I called to enquire about a listing on…

I called to enquire about a listing on their website. Having phones two different offices and being told that it was dealt with by a different office that I should google (really poor service) I spoke to the correct office. I enquired and they said that those listing had been sold and they would be removed upon completion of the sale. I asked if i could leave my details incase they didn't complete and was informed that they would complete. Didn't take my details for alternate properties or if anything else arose. Terrible. Avoid at all costs.

Paul · 22 May 2020

★★★★★ 1/5

Trustpilot

So this is why real estate agents have a bad name...

I was a tenant with Barnard and Marcus and my all-round experience has been horrible with them. The property we were rented out had several issues from the beginning of our tenancy, and in the moment we got there we were assured that these issues (ex. window not closing properly, sink with a leak) would be taken care of ASAP. Not so: it took us 6 months of constant badgering to get them fixed, with all the issues getting worse in that time-span (and an attempt on their part to blame it on our own use of the house)!To terminate the tenancy (so that we could get out of this circle of hell), we were told that the only possible way was for them to find a new tenant. So, we were told that they were making sure to do so... not so: a month later we checked and saw that our property was not listed anywhere. We contacted them about it and did not get an answer back for another month, until they decided we were worthy of their communication because we had decided to withhold our month's rent. Overall, B&M is a horrible company to work with. They lack transparency, have poor communication standards, and do not seem to understand their role as an housing agency. I advise fellow tenants not to rent from B&M. Furthermore, I also advise landlords not to list their property with them: they will not do it justice and will be ready to blame you for their own shortcomings. I also advise the few professional individuals in the team to find another place to work at: you guys tried your best, and I honestly appreciated it all year long, but it's not your responsibility to make this agency survive. Jump ship while you can.

Tomaso · 22 May 2020

★★★★★ 1/5

Trustpilot

Sold my house through this agency

Sold my house through this agency: AVOID. These people are below any professional standards.It is because of this type of incompetence and arrogance that Real Estate agents don't always have a good reputation. Shame on Barnard Marcus:- no agents during viewings or late, no contact for 2 months between offer and exchange, property photos were not reflecting the house still after asking to change them, 5 different people to deal with, no support between offer and exchange etc..., arrogance and greed is their motto. I regret I did not use Keating services who happened to be excellent.C.Charon

Chris · 26 April 2020

★★★★★ 2/5

Trustpilot

The feltham branch are very goof at…

The feltham branch are very goof at finding tenants however once the tenants are in the communication after is very poor. Several emails sent and you rarely get a response. And the property management team are quite forceful in the way they demand repairs and work to be done immediatley. If you choose to go with one of their engineers which gives them commission based, I found they overcharge by at least 20%.

Alla · 26 November 2021

★★★★★ 5/5

Trustpilot

I sold my property with Barnard Marcus…

I sold my property with Barnard Marcus at sanderstead, the manager Shelley was excellent, very professional, kept me up to date all the way. Would definitely use this company again.Peter sinclair

Peter · 3 August 2020

★★★★★ 1/5

Trustpilot

Barnard Marcus Earls Court

Barnard Marcus Earls Court; Leighton Buzzard sequence homesI wish it was possible to give negative stars. We started renting a place as students without working water or heating, in response to this the agency did nothing! Now im chasing my deposit! They have not been able to reach the landlord since 5 months. Emmauel Durou, a wealthy Deloitte employee living in Dubai. I hope you are happy stealing money from students without even supplying running water in the kitchen and heating in the middle of February. Please dont support this terrible company which takes money in any way they can! They have made an enemy for the future!

Andre · 9 April 2020

★★★★★ 5/5

Google

I would definitely recommend Freddie and his team - they were fantastic and really helped with what can be a stressful process. If you're looking for an estate agent in Earls Court, go here!

Fiona · 14 June 2019

★★★★★ 1/5

Trustpilot

Barnard Marcus -Croydon Heartbreaking experience

Barnard Marcus -Croydon

Dee · 5 November 2025

★★★★★ 1/5

Google

Very unprofessional agency, must avoid it! They're the classic agency that after payed the agency fee, they just disappear leaving you and your unprofessional landlord alone. They just care of landlord's opinions, making believe you that they will be the perfect third part between you and issues.

Gaia · 13 June 2020

★★★★★ 1/5

Trustpilot

Pressured to see their broker for no reason as potential buyer

Went on a viewing with them as a potential buyer. On the phone I was asked to come in person and see their mortgage broker before I could view as apparently this was a request from the seller. I made clear I already had an agreement in principle from a lender and and spoken to 3 different brokers already so was not interested in meeting with theirs but they were adamant I had to come in person even though my broker who obtained my AIP would have been happy to speak to them and confirm the property was affordable for me.I went in to see their broker (getting up early on a Saturday to do so) taking the requested documents (3 months statement, payslips etc for me and my partner which was a hassle to pull together at short notice) only to find that their broker didn't even look at these as she was happy to rely on the AIP I already had - clearly this could have been confirmed over the phone and email. The broker then offered to to through the mortgages she had access with me which I had clearly said I didn't want given that I'd already done this with several brokers.This felt very much like conditional selling (we won't let you view the property or make an offer unless you use our services) which is illegal. This echoes some other reviews on here where people have had similar experiences of being pressured to use their in house services.I complained to the broker who was very understanding and said she would raise it with the sales manager. The appointment had been booked by the sales team so was really their fault rather than the brokers.I also complained to the agent when we went on our viewing who first tried to blame the broker even though it was him who insisted I had to go in person, then said it was a requirement from the seller. The seller may well have required them to verify affordability but I very much doubt the seller would insist on every potential buyer coming to see BM's broker face to face as that seems ridiculous.I was very annoyed at my time being wasted and has put me off dealing with them as a buyer as I feel they will just make the whole process more difficult than it needs to be. I would think twice before going to view or putting an offer on a property where they are the agent.This was the Kennington branch.

R · 22 January 2020

★★★★★ 1/5

Trustpilot

Very poor.

Very poor.Buying a flat in Acton. Started the process for a new build in October and told we would be in before Christmas. It is now mid January and we still have not exchanged or recieved completion date.They lied and said they couldnt complete before Christmas as there was an error in a document, which nobody shared with me (so impossible to change). It turned out the orignal document was correct.The office staff are good but higher up (sales progression) do not care at all.Would not recommend - even with a new build has taken 3 months.

Hannah · 15 January 2020

★★★★★ 1/5

Trustpilot

My daughter liked a flat (Tooting…

My daughter liked a flat (Tooting Broadway agent) and was asked to make a £50 deposit, which she was happy to do. She had to wait for 2 weeks before Marcus came back saying the landlord has rejected her offer as a tenant because they wanted a male tenant (not mentioned at the beginning). She has asked for her £50 deposit to be returned only to be told that the person who could authorize the refund was on holiday until Tuesday week. What a rotten shower.

Clive · 22 November 2019

★★★★★ 5/5

Google

Zuzannah was kind, helpful, encouraging and positive about our property search at each stage of the process. Thank you!PositiveResponsiveness, Professionalism

Daisy · 13 June 2022

★★★★★ 1/5

Trustpilot

They should be investigated

2017My first experience with Barnard Marcus was when I was looking for a house to rent with my partner. We found a house we would have liked to view in Worcester Park advertised at £1050pcm. We went inside and it was so tiny, you could not fit a bed in the 1 bedroomed apartment. I politely declined to put an offer forward and I had the estate agent messaging my phone until 11:30pm at night about why I should put an offer forward and that I was ungrateful! He then proceeded to call my partner the next day and yelled at him on the phone. Thinking back now I should have contacted the police for harassment but we were so young and naive. few days later he messaged again asking it we would take the property for £925. I laughed and told him where to go.2019After living in Sutton for the past 3 years we are now in a position which we are ready to buy. I found a house in Sutton Common which had been on the market since May 2019 for £350,000 (Its now October) From viewing the property it was easy to understand why it had been on the market for so long as the place was filthy, stunk of damp and there was a boiler in the second bedroom (on the floor!!) Nevertheless we saw an opportunity and we like a project, so we decided to put an offer forward. The estate agent also told us that the lady was desperate to move out as she wanted to live further south with her grandson. Going from back and forth communication, to literally no communication at all, I had to call up a number of times to find out what was going on with our offer. The estate agent responded that they had declined our offer. I was suspicious of this as they had not told me in writing nor had put my offer forward in writing. I called up to request more information and was only to be snubbed by the manager Chris who was very sarcastic about my offer. Its funny to me that its still on the market now but not funny for that poor lady! (On a side note they also pressured us to use their financial advisors and said ‘it will help with your offer’ which I have learned is illegal to say. When I said no, they responded with “well if you want to miss out on that opportunity then thats up to you”)I definitely will NOT be using them again. I really hope the old lady in the house in Sutton Common can be with her grandson soon and not be conned by the slime balls in Barnard Marcus.

Leah · 25 October 2019

★★★★★ 1/5

Trustpilot

The experience is beyond horrible

I had one of the worst experiences with Barnard Marcus. They don't provide the contract until the moving date. When they gave us the contract, the address, name and price are all incorrect. Not to mention, their employees attitude is beyond horrible. For example, when I asked them to provide the contract 1 week before the starting date of the contract.The agent shouted it at me that it's not like signing the contract on the moving date, we still have time.First of all, people should receive the contract few weeks in advance. And the most unforgivable part is the attitude, you should not shout it to your customer because you already received the deposit. We are still your customer and Barnard Marcus should complete their duty even after receiving the money!If you need to find a letting agent please don't go with Barand Marcus!!! So disappointed! Even now they still have not correct the address on the contract!

ML · 10 October 2019

★★★★★ 1/5

Trustpilot

Incompetent

I have been having difficulty selling my house.I received a letter from Barnard Marcus saying they were aware of this & that they could help.They arranged a home visit. Less than 2 hours before the appointment they phoned to say there was no point in them coming as they don't do my area.

Miss · 12 October 2023

★★★★★ 5/5

Google

Vicky Horseman is brilliant, helped us throughout the process of buying our home in Fulham and we could not recommend her more.PositiveResponsiveness, Quality, Professionalism, Value

Akbar · 27 August 2021

★★★★★ 1/5

Trustpilot

Cannot be trusted!

Happily accepted my offer on a property to rent. Paid a deposit. They then told me that i had a CCJ so have failed the referencing!! Gave me some lame excuse and said i can't have my money back. I advised that i have the most recent copy of my credit report which shows i have no CCJ, but they were not interested! Now have to start a process all over again and somehow how to replace the money that they happily took with no remorse!

Keisha · 9 September 2019

★★★★★ 5/5

Trustpilot

Great service at Bernard Marcus Epsom

Great service at Bernard Marcus Epsom. Kurtney has been very professional and kind.. lovely girl.. thank you very much

Enejda · 30 June 2022

★★★★★ 1/5

Trustpilot

They treat buyers TERRIBLY! DO NOT work with them!

The treat buyers/potential buyers HORRIBLYI had one bad experience with Barnard Marcus last year and swore them off but they were the sole agent for another house I wanted to see and so foolishly, went back.Experience 1 - Child's Hill 2018I arranged a viewing for a house and the agent asked TONS of questions about my finances, even though I had my mortgage in principle somewhere else was really pushy for me to meet their in house financial advisor no matter how many times I said I didn't want to. He then assured me that I didn't have to but then gave their financial advisor my personal details anyway and I started getting hounded by him. When I declined to meet with him again, the agent said I couldn't view the property because the developer was 'having work done on the kitchen that hadn't finished'. I arranged a viewing with another company who also had the listing and they confirmed that the house was finished months earlier and no work had taken place on the kitchen on the day Barnard Marcus said I couldn't see the property because of the work....Basically, I was lied to and had my viewing cancelled as punishment for not wanting to be sold a bunch of products in a pressured environment.Experience 2 - Putney 2019This was just a joke. On the day we viewed the property the first time (a Saturday), the agent said 'If you want this you have to move really quickly, there is an offer on the table and the seller is deciding on Monday' so we felt we had to decide there and then. On Monday we put and offer in and all the old pressure started. 'We have to see your payslips, bank statements, employment records etc.' We were told that it would impact us negatively and the seller might not take our offer if we didn't meet with their in house mortgage advisor EVEN THOUGH I SAID WE HAD FINANCING IN PLACE AND I DIDN'T WANT TO MEET HIM. I was then called by the 'manager' and told that it would put me at a disadvantage if I didn't come in to meet their financial advisor, I asked how or why and they said 'It just looks better to the buyer if we do a financial verification.' I argued that they already had my statements, my payslips which is so much more than an agent needs; it is for my bank to decide if I can afford it, not for the seller's agent!!!! They also said that we would have to increase our offer, even though the seller was supposedly in a rush to accept an offer days before. We took this opportunity to view the property again (the next Saturday) and then EVEN MORE pressure started. 3 calls within 1 hour that day. Then that Monday I got a message saying 'You have until 10am to submit your offer' then once that came and went I was getting messages saying 'You have until midday to submit' and on and on. Not only had they demanded a ridiculous amount of documents that had nothing to do with them, they were rude, pushy, unhelpful and generally horrific to deal with. Honestly, I could write so much more about how abysmal they are but the other feedback on here says it all really. If I could give them minus stars, I would. Rotten culture to the core, as the other reviews attest.

Dave · 8 August 2019

★★★★★ 1/5

Trustpilot

Rude and unprofessional

The WORST estate agent (Sydenham Branch) I have ever used. So bad I wanted to pull out of the sale but I had already found a property. Some staff were amazing, but the branch manager was the most unprofessional, rude person I have ever dealt with.I originally instructed them when a previous manager run the office. Sadly, he had moved on by time I marketed (2nd time).

Miss · 17 June 2022

★★★★★ 1/5

Trustpilot

Whetstone branch in Barnet

Whetstone branch in Barnet. Absolute NIGHTMARE !!TOTAL LIARS !!! Infact its criminal what they're doing.How can they still be operating unchecked or being closed down??The whole lot of them, Manager, statff and including that upstart mortgage broker inside there. Total crackpot gang of crooks !!Honestly, go head with maximum risk but you'd have to be downright stupid and want to be humiliated and mistreated like absolute RUBBISH to want to deal with them for anything !And believe me, this is an understatement !!

Impossibly · 26 June 2019

★★★★★ 1/5

Trustpilot

Barnard Marcus have been BY FAR the…

Barnard Marcus have been BY FAR the worst lettings agency I have dealt with. It seems like the number one job requirement is to be rude, careless and respond to emails with as much delay as possible. Particularly the Surbiton branch. If you can do anything and I mean anything to avoid working with them, I suggest you do that. Otherwise, you'll just find yourself frustrated and helpless! If there was a lower rating than this, I would've given it to them without a doubt.

Claudia · 20 May 2019