Barnard Marcus Lettings London reviews

★★★★★ 5/5

Trustpilot

‘The Barnard Marcus sales team were…

‘The Barnard Marcus sales team were extremely professional and did an absolutely fantastic job in selling my property. Not only that, they were able to get me over the asking price! A special thank you to Aaron, Evan, Ajay and Kecia who helped me throughout this process. The sales team were always able to help me when needed and they were very effective in their work. I would highly recommend using Barnard Marcus if you are looking to buy or sell a property. Thank you ever so much.

Chaney · 21 June 2021

★★★★★ 5/5

Google

If I had to describe in one word my experience with the agency it would be outstanding. With the help of Kirsty we had found a place already where my partner and I have set our hearts into. However, just two days before our move in date we received bad news where the landlord had decided to pull out the contract, we were devastated and soon to be homeless. Luckily, with the excellent help of Joshua and Kirsty we found another property which became an amazing place to live in. We are really happy and I would like to take this opportunity to thank Joshua and Kirsty for their amazing professional and emotional support during this transition. Muchas Gracias!

Dennis · 17 June 2021

★★★★★ 5/5

Google

We are very impressed with Kirsty who managed the process efficiently. She was very responsive and helpful throughout, as well as being a friendly person. Kirsty was also polite enough to spare time for a 2nd viewing after our offer was already accepted so that we could determine which rooms we would be taking between us. I’m sure she would have been sacrificing time on other clients and deals - but nonetheless she put us before herself. An excellent agent and very generous with her time and service. I hope her seniors take note! Very well done.PositiveQuality, Professionalism

Nick · 17 June 2021

★★★★★ 4/5

Google

We recently both bought and sold through Barnard Marcus. Despite taking a little longer than we would have liked to list our property online and a lot of initial back and forth (this was due to Covid, the admin team being on furlough and being shared with another branch) the process subsequently ran very smoothly without any issues or stress on our side. We dealt with Maria for our purchase and Finley for our sale and both were professional, great at communicating with us and just generally nice people to work with. We also felt that they communicated well with all other parties involved to ensure an efficient and seamless process allowing us to complete within a short amount of time. Thank you team!

Sarah · 17 June 2021

★★★★★ 5/5

Google

My girlfriend and I were looking for our first rental home together. Kirsty was unbelievably helpful in the process, she manage to get us into a highly sought after property and went above and beyond to help us put forward our best offer. She also added a really friendly and personal touch to the viewing. The offer was accepted and we are now in the process of finalising all the details. Thanks for such a great and stress-free experience. She really is a credit to the agency.PositiveResponsiveness, Quality, Professionalism, Value

Jonny · 17 June 2021

★★★★★ 1/5

Trustpilot

Barnard Marcus is a disgrace - AVOID

Landlords tend to get a bad rap and it’s often well justified. However, there’s a strong case for looking at the role of management companies in promulgating these perceptions. Barnard Marcus is one such company. I had them manage my house in Tooting, which I let out while working overseas. It was one of my worst decisions. They were dreadful: lazy, uninterested, unresponsive, incompetent and, in my view, dishonest.- Barnard Marcus spent in excess of £1,200 over and above the amount they quoted to me for professional cleaning, without seeking my approval first. They refused a refund.- Barnard Marcus did not do the house inspections as contracted, because they didn't have a key (it admitted this was the case and admitted to not doing the property checks). It did nothing to get a key or get access to the property.- A consequence of no inspections was that 8-10 people were living in the property suitable for 4 max. My lawyer and Sequence (Barnard Marcus's parent company) confirmed this. As well, a partition was put into one of the bedrooms without permission, which had to be removed. Barnard Marucs refused to refund the cost.- There is no evidence that Barnard Marcus undertook any checks at all to see if an HMO license was required for the property.- Had Barnard Marcus been on top of the situation, when the tenant (it was a company let) stopped paying the rent, it would have been easier to manage and less costly.I have other issues with Barnard Marcus regarding their work practices, but I'll spare you...I made a complaint to The Property Ombudsman (TPO), which weirdly replied that the above poor practice/bad governance was not a problem because there was no emergency or disaster. The derisory compensation recommended by the TPO was, by some strange quirk of fate, exactly the same as what Barnard Marcus had offered - to me, a clear example of the TPO serving its paymasters. I declined the compensation.The culture of the Barnard Marcus Tooting office is rotten - it should be put out of its misery. But the same can be said of the entire Wandsworth network if it allows this sort of service to persist. It's just a brand within the Sequence group, but it deserves to be out of business. It's a disgrace.Happy to provide more detail.

James · 25 May 2021

★★★★★ 5/5

Google

Barnard Marcus estate agents are really awesome which helped me a lot in renting a property. Thank you for your great support and guidance to get a property for rent..it was really nice talking to Vidas who supported me through whole process..

Minu · 16 April 2025

★★★★★ 5/5

Google

I’ve recently had a very positive experience with Bernard Marcus Lettings and specifically with Mr Vidas Fiodorovas, who truly demonstrated he had my best interest of my business at hand. He was very active and presented great proposals which helped in the decision making. I really liked his “problem solving” approach and negotiating skills. All these is important when you are trying to find the best Estate Agents for your properties.

Francisco · 19 December 2023

★★★★★ 1/5

Trustpilot

Awful service

Just helped my girlfriend move into a flat in London today, flat was full of the old tenants property. It was supposed to be cleared and cleaned but was filthy and they hadn't even bothered to get rid of the crockery / food / bedding etc. Flat was in way worse condition than promised, curtain rails sellotaped together and loads of stains/ v unclean. We were given the wrong keys and had to wait over an hour after we finally arrived at the property to get new ones. On top of that the boiler didn't work. We were dealing with Monika from the Putney branch, and were told none of this was a priority or an emergency and we had to wait 48 hours until they would it would be acknowledged by a manager. Awful service and really disgusted by what we've been provided with on move in.

Oliver · 27 February 2021

★★★★★ 5/5

Trustpilot

Excellent Service

Highly professional and very determined to do everything possible to sell my property. I had 5 agents and had read through some of the reviews and decided to call them as my friend had a very good experience. Well I can say that is that I was very impressed with the process from start to finish. Don't believe everything you read these guys in Peckham were simply brilliant. Thank you for making my sale as seamless as you did. Well BM Peckham

George · 9 February 2021

★★★★★ 5/5

Google

Daniel Hadley at Barnard Marcus has been brilliant when securing our initial mortgage and then recently a remortgage. His communication was spot on and he worked tirelessly in the background to secure us the best deal. Thank you for your support

Nathan · 16 April 2025

★★★★★ 5/5

Trustpilot

I can't rate highly enough!

I can't rate Jamie and the team highly enough. They have been honest, helpful, professional and most of all did what they promised and sold my property for very near asking price. And within a week of going to market. My circumstances unfortunately changed and I had to pull out of the sale. I felt terrible about this but Jamie's reaction was very professional and understanding. I would definitely use them again in the future and would definitely recommend. 👍👍👍

Jane · 5 February 2021

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service. Booked a viewing and was left waiting for 45 mins at reception. After many phonecalls to lettings- which rang out, I called sales who got in touch with Nick from Wellington who was the person I booked wifh. Then was told they forgot the viewing. The concierge showed us around the flat (reluctantly after much persuasion) and it had been left in a terrible state. Poo in the toilet, thick grease all over oven. It was also not even the same flat as in the photographs so our time was totally wasted.

Thea · 30 January 2021

★★★★★ 1/5

Trustpilot

very bad and unethical estate agent

If I can get a zero start, I will raise them. What I can say that is a very bad and unethical estate agent. As a customer to buy an auction, they advertised the property on behalf of their client 365 Asset Management was freehold but it turned out it is a very long leasehold. I still got a paper what they advitersed on their website. As a result, I have to pay rent and service charges and many problems surrounding this lease, causing me exceptional circumstances.I complaint to the Property Ombudsman and at least my matter and concerns have heard. Stay away this agent at all costs and do not go to their auction because they are a real cheating agent.

Thoi · 28 January 2021

★★★★★ 5/5

Trustpilot

SOUTH CROYDON BRANCH - ELLIOT PURCELL

We sold our house in Dec 2020 finally and are very very happy in our new house.Our house was under off 5 times so it was a long exhausting process due to the changing situation for potential buyers with furlough etc but Elliot Purcell was awesome, very committed to helping us and getting the job done, even negotiated for us and guided us on the house we bought. He guided us through a number of tricky situations, was always thinking of plan B and cut through the Bull S___ so we always had very frank but respectful discussions which is the way this process needs to be. If you are assigned Elliot Purcell you will be good hands - just listen to what he has to say, he knows what he is doing!

Claire · 16 January 2021

★★★★★ 1/5

Trustpilot

No idea whatsoever

I used the letting service in Clapham for seven years. I bitterly regret not changing in the first year. 1) The property management section was useless. There was no relationship with plumbers/electricians/other contractors. Only one quote was ever given unless I objected. If the same job had to be redone a few months later the same contractor would be used with no question of querying the quality of the first job. The property manager changed regularly - I communicated with 11 in the course of 7 years. Three months after they took over the flat they recommended replacing a 'broken' blind (it had got stuck) and changing two of the mattresses. The woman I spoke to had no idea that the flat was a new build with new furniture and fittings or even what condition it was in. 'Replace it' was always the answer. We had several leaks in the flat but no one ever telephoned or texted - an email would be sent with the message, 'How would you like us to proceed?' Urgency was an alien concept.When we finally took over the flat it was a mess, with several outstanding jobs to be done including the repair of the balcony doors, which had been an issue for over two years. It was sorted in two weeks. If there was a problem over a bank holiday weekend or Christmas there was never anyone to deal with it. Finally, the agency was unable to do an effective handover of the utilities when the tenants moved out. There were no meter readings and it took repeated emails to find out the names of the suppliers. They were uninterested in ensuring I got all four sets of keys back from the tenants. I gave up chasing them and changed the locks.2) The actual letting service was efficient in that we rarely had more than a few days between tenants but the information was dire. We were never advised what costs would be incurred. We had to fight for a rebate where we had been charged wrongly. Letting conversations hinged round how quickly they could do a deal which often meant they advised a reduction in rent which we didn't always agree with. We ended up securing less rent than other landlords in the same block who also had no problem with voids. One woman in the lettings office said she recommended a low rent because then the flat would be let before Christmas which was good for us and she would get a bonus.I've let a house and a flat with other companies and these are the worst agents I have ever encountered.

Lynda · 5 November 2020

★★★★★ 5/5

Trustpilot

Tamesha - Barnard Marcus Ealing

Barnard Marcus Ealing helped me to find my new flat. With the help of Tamesha Bryan who's been extremely professional and kind, she was extremely transparent during the whole process and managed my expectations really well and even exceeded them.On moving day she also gave me a welcome pack orgnaised by Barnard Marcus.Massive thank you to Tamesha and her team! I would recommend Barnard Marcus

Nasra · 30 January 2023

★★★★★ 1/5

Trustpilot

Useless agent

I registered my interest in buying a property with this estate agent in Feltham and never heard from them again. No follow‑up call, no email, nothing. It’s disappointing,

A · 29 May 2026

★★★★★ 5/5

Trustpilot

Evan Dyer went above and beyond what I could reasonably expected

I cannot praise Evan Dyer, and the team at the Feltham Office, highly enough. As executor of my cousin's estate I contracted Barnard Marcus to handle the sale of his house. The property was on the market within days, there was a large number of viewings and several realistic offers were made very quickly.

Patricia · 22 October 2025

★★★★★ 1/5

Trustpilot

Barnard Marcus - Streatham / Mitcham

Dodgy, Dodgy, Dodgy. Do not even think about Barnard Marcus, let alone Streatham / Mitcham branch. Awful, Awful, Awful experience dealing with Dodgy Manager, Dodgy team, Dodgy company. If you want Dodgy Dave and his team of merry-men to waste your time, then this is the right place for you. Cannot stress how bad this company is. 70% bad reviews cannot be wrong. I wish I had seen these reviews before stepping into their office.

Justice · 10 September 2021

★★★★★ 5/5

Google

We found our flat even by accident, Awwaaba showed us our perfect match and encouraged us to apply for it. She is fantastic at her job, so kind and professional.

Katalina · 26 July 2025

★★★★★ 5/5

Google

Hugo and his team were very responsive and professional. We had a great experience and I would highly recommend them.

Sarinn · 19 December 2023

★★★★★ 5/5

Google

Although I didn't end up selling my flat through Barnard Marcus, I wanted to give a big shout out to Megan Jones who is a fantastic member of the team there. Megan is full of positive energy and incredibly hard working. You would do worse than to be represented by her if selling or working with her if buying.

Sebblunt · 17 June 2023

★★★★★ 1/5

Trustpilot

Worst renting experience

I had the worst renting experience in London with this agency. They asked us to move out of the property without providing the required two months’ notice. When we requested the notice, the branch manager Andreja refused. He also showed up at the property in an unfriendly and unprofessional manner. The property management team is also lack of communication.

Consumer · 20 August 2025