Barnard Marcus Lettings London reviews

★★★★★ 5/5

Trustpilot

Long term house letting in Ealing, London

We had contacted Barnard Marcus, Ealing Branch after unsatisfactory service from other local agents. We hoped to let our house on a long term contract and be able to travel abroad. The house in Ealing, London is two story four bedroom property with garden back and front. Our preference was for a professional couple with one or two children. We were abroad when the lettings manager Anthony Wozniake contacted us with the good news that a couple from abroad had shown interest and satisfied our criteria, would be travelling to London shortly early December 2022 to view and possibly finalise the contract. The manager and his assistant Tamesha Byron were extremely helpful with their guidance and practical help to us and we believe also to the clients.These included drawing up contract terms, procedures, preparing the house for letting as well as advise on legal matters and signing.We are very happy with the pre and post letting service and have also kept in touch with Mr Wozniake and received useful advice and explanations post letting.

Mrs · 31 January 2023

★★★★★ 5/5

Trustpilot

Review for the Ealing Branch

Review for the Ealing BranchMany thanks to the Ealing branch for the purchase and letting of our flat in Ealing.Being overseas owners, our special thanks to Will Wigley for the purchase and Antony Wozniak for the letting.From the first time we reached out to Will for our interest in purchasing a flat he answered immediately and was very responsive by telephone contact and via email advising on available properties that met what we were looking lead finally to the purchase of our flat in Ealing. Professional and enthusiastic, dealing proactively with both the seller and the buyer actually helped in reaching to the exchange date.After completion on 15 November 2022 Antony and his team took over the letting process and to our amazement a tenant was found ready to move in by end of November. Although the first tenant declined at the last moment, another tenant was found immediately after who was arranged with contract signed to start 7 December 2022. It was our pleasure to deal with the Ealing branch and we recommend using and trusting this agency. Having bought through the Ealing branch and having let our property on Full Management scheme, we know that I would not hesitate to buy or sell through them in the future.Special thanks again to the Ealing branch teams

Andreas · 30 January 2023

★★★★★ 5/5

Google

Excellent service from their mortgage broker Daniel Hadley, helped me buy my first house and now my second each time making the experience easy and smooth. Great knowledge behind everything both times. Highly recommend!

Ashley · 16 November 2025

★★★★★ 1/5

Trustpilot

Letting agents are liars

Their letting agents are liars, they lied about the cleaning services and other fixations before move in, they kept pushing for deposits. They delayed all the documentation until the last minute, when I got the key and went to the apartment it stinked, it was dirty and windows were full of mold. Beaware of the letting agent in their finchley branches.

Khurram · 30 December 2025

★★★★★ 1/5

Trustpilot

They don't do their work unless it's an…

They don't do their work unless it's an emergency!!! They're just wasting people's time. I really not happy with that!!!!They can only keep people waiting for months.

Adrienn · 10 September 2026

★★★★★ 5/5

Trustpilot

Very good buying experience

The journey to found a flat to buy is quite difficult and the stress of being a first time buyer doesn't help.When we visited our flat for the first time with Bernard Marcus we had no special expectation about this agency and were prepared for a stressful few weeks.However we were lucky enough to deal with Will who, thanks to his enthusiasm and professionalism, made the process smoother and interactive.During the past few weeks, Will has been caring, present and proactive to make sure the sell would go through with less issues possible.I recommend using and trusting this agency and Will!

Célia · 9 December 2022

★★★★★ 5/5

Google

We had an extremely positive experience while renting our flat through Barnard Marcus, SW18 4SR. Vidas and Brandon (also the receptionist)-all contributed to the successful renting process while helping us to sort out the extremely difficult (because of my current situation) referencing process. They helped us getting the property we were hoping for!

Biji · 16 April 2025

★★★★★ 5/5

Google

I used Barnard Marcus for my a new mortgage this year, they were always on hand to assist along the way and Daniel H made the process as stress free as possible. Once he had my details and documents he made sure I had the best deal for my circumstances at the time.

Jason · 16 April 2025

★★★★★ 1/5

Trustpilot

Evil company

Evil company. Nothing is good about them. When we moved in refrigerator broke down we let them know they didn't even answer. We had to buy new one. End of our contract they asked can you sell the refrigerator for a reasonable price we said ok, they never paid. End of our contract they raised %40 rent. We had to move out.They never came for inventory check and It took 5 months to get our deposit back. They never contacted us. Not even once. At least 20 times I contacted them but they just ignored. Which is deposit must be paid in ten days. 5 months without any single information. Everything I wrote here I can prove. I have kept every single message and email.

Blyn · 14 November 2022

★★★★★ 1/5

Trustpilot

Really not happy with the service…

Really not happy with the service received from Trisha and her team in the Dorking branch. They made the experience of selling our home an unpleasant,stressful and ultimately unsuccessful. We were guilt tripped, bullied and told that we had wasted time and effort not agreeing to move with a weeks notice.The service promised at the first hard sell meeting never materialised and we were passed down to junior members of staff who didn’t have the experience needed to help us

Paula · 4 November 2022

★★★★★ 5/5

Google

Consultation and advice provided by Daniel Hadley at Barnard Marcus has been highly effective, accessible, and helpful. Thank you for all your work, Daniel! Highly recommended. Rachel and Haris

H · 15 December 2025

★★★★★ 5/5

Google

I would like to thank the whole team at Barnard Marcus for helping in the purchase of my property in London. The whole team have been so helpful and professional, hard working and diligent! I would highly recommend them to anyone interested in buying or selling a property! A huge thank you!

Stephen · 16 April 2025

★★★★★ 5/5

Trustpilot

Review of the Southfields branch

Review of the Southfields branch. 10/10 to Chris and his team. During a stressful transaction (stress caused entirely by the lawyers), Chris and his team always called me back, I felt confident that they were doing everything they could to get the purchase through by my deadline. It’s obvious that the Southfields office is a very cohesive team, who go over and above for both vendors and buyers. Having bought through them three times in two years, I know that I would not hesitate to buy or sell through them in the future.

Adam · 7 October 2022

★★★★★ 5/5

Google

Massive thank you to Vidas and Mehmet for helping to rent my house out so quickly and over the asking price. Communication and professionalism was spot on and it was a pleasure working with you!

Augustina · 20 October 2023

★★★★★ 5/5

Google

Gabriel went out of his way to arrange an appointment for us. I appreciated the way he took the time to understand exactly what we were looking for.

Francesca · 18 March 2024

★★★★★ 5/5

Google

I feel very lucky to have purchased my property through Barnard Marcus in Earlsfield and would have no hesitation in recommending their services to friends and family. The team that I worked with are exceptional. Fin is a credit to his profession - highly professional, reliable, has integrity and is very personable and knowledgeable. He found me the perfect house and was always available for additional viewings, answering questions and being supportive and helpful. Annabel, who is the Sales Progressor, went out of her way to ensure that deadlines were met and kept me updated throughout the process. She has the patience of a saint and is calm and reassuring and genuinely cares about keeping her clients happy, in spite of the tremendous pressure she is under. The rest of the BM team were equally professional, courteous and customer focussed and a pleasure to deal with.PositiveResponsiveness, Quality, Professionalism, Value

Zara · 26 August 2022

★★★★★ 5/5

Trustpilot

Top service

Had a viewing this saturday with barnard marcus. service was top quality. usually estate agents are rushed and just care about getting you in and out. but special shoutout to Ian from the sutton branch - top lad who knew a lot about the property. 10/10 would recommend

Kyra · 7 October 2024

★★★★★ 5/5

Google

Mehmet has been very professional and communicative through out the process . I appreciate that he went out of his way to make sure everything was in place for me and kept me informed.

Doris · 20 October 2023

★★★★★ 5/5

Trustpilot

Mitcham's Barnard Marcus - Excellent!!! 5 stars

I was with the agency in Mitcham and cannot speak highly enough. Vezir was my point of call and he went way beyond to make sure my sale was as smooth as possible and was not delayed in anyway. Vezir definitely supported me throughout this process and made me feel that I always had someone in my corner. It did not feel at all that it was about their fees but definitely more of a human touch when getting the sale completed successfully. Eli supported me too towards the end and both kept in contact with both the buyer's solicitor and my own. I would definitely, no questions asked, use them again.A brilliant team to work with and and who will make sure the sale gets done.

Julia · 15 July 2022

★★★★★ 5/5

Google

I had a amazing experience with Barnard Marcus, Vidas looked after us and made the whole experience stress free.

Holly · 16 February 2026

★★★★★ 1/5

Trustpilot

If there is someone you truly hate from…

If there is someone you truly hate from the bottom of your heart, recommend Barnard Marcus. And Ashleigh Fisher as the agent in charge of their case. The following happened during a 1-year lease (Sep-20 to Aug-21):1) No space heating and hot water for a month in peak winter. I've lived in London since Sep-2014, and heating issues have ordinarily been resolved quite quickly, usually within 24 hours as a matter of urgency. 2) There was unbearable drilling noise from 8 am to 4 pm Monday to Friday. As we work/study from home, we faced extreme difficulties talking calls, participating in virtual meetings, and had severe headaches. Furthermore, the construction told us that this will at least go on till March 2021, i.e. more than half our tenancy. We were not informed of the construction when we were shown the apartment, which would have led us to select a different apartment. 3) Fire alarms: The electrical chimney wasn't working in the kitchen, and the fire alarm kept going off when we cooked food. This was a health and safety hazard as there was no ventilation. 4) Bathroom door: The door of the bathroom was stuck and simply did not close. This issue happened after the heating stopped. Barnard Marcus took 6 months to get the door fixed. 6 months!!5) Work and study: My work suffered as I was unable to take client calls due to the noise. My flatmates' education also suffered as they were unable to participate in Zoom classes online. Barnard Marcus couldn't care less.

Abhishek · 9 June 2022

★★★★★ 5/5

Google

Awwaaba guided us through a smooth letting process from start to finish - would recommend!

Patrick · 16 March 2026

★★★★★ 1/5

Trustpilot

Awful experience, bunch of incompetents!

Our experience with the Muswell Hill branch of Barnard Marcus has been nothing short of frustrating. We were entirely let down by their unprofessionalism and incompetence, which contributed to the months-long delay of our purchase of a flat in Muswell Hill. Our offer had been accepted in December 2021, but months of chasing led to little progress. Eventually, with no realistic date in sight to exchange contracts, and an absence of even a minimum level of f-giving by the agency, we decided to pull out of the sale.Special mention goes to Raphael our agent, who reminded us time and again how hard he was working for us, even burning his long weekends for our great cause. So much so that he would neglect to give us any updates or ignore our emails for days, breaking the deep silence of his labour only when we chased him for the tenth time.We would also like to applaud Akill, the broker affiliated with Barnard Marcus, who “forgot” (he says) to submit our mortgage after the AIP, causing it to expire. This even though we had given him all the requested paperwork months ahead, and resubmitted them each time he asked us for them again. Eventually, he emailed saying matter-of-factly that the mortgage had lapsed, and sneakily wanted us to sign a different agreement with a higher interest rate, without first explaining the new deal. This included trying to mislead us that certain optional fees were mandatory. All this is incompetence at best, and deliberate fraud at worst.Finally when we informed them through our solicitor that we were withdrawing our bid, we did not receive even the basic courtesy of a reply. No love lost for us, by this time we really didn’t expect anything from them, but our sympathies go to the seller who we understood had signed the contract as early as Dec/Jan.It might well be that our experience with the entire team at Barnard Marcus Muswell Hill was rare, but we were deeply frustrated and disappointed by their inability to manage expectations and to take any ownership of the issues that arose due to their lack of professionalism. I would advise anyone to be very wary if Raphael or Akill were involved in your sale.

Pierpaolo · 8 June 2022

★★★★★ 5/5

Trustpilot

Pretty and perfect position

Karen and myself would like to say a big thank you to Billie, Sophie and all the rental team at Barnard Marcus, Surbiton. We’ve received kindness and great professionalism in securing a very nice split level flat in a central location. Very happy with the whole team and a kind landlady. Best wishes Karen & Paul

Paul · 20 April 2024