Barnard Marcus Lettings London reviews

★★★★★ 5/5

Trustpilot

Covent Garden

I had an incredible experience working with Jake at the Covent Garden branch of the estate agency. From the moment I walked in, he exhibited exceptional professionalism and knowledge of the local real estate market.Jake's dedication to finding the perfect property for me was evident throughout the entire process. He listened attentively to my requirements and preferences, ensuring that he only presented me with properties that truly matched my needs.What stood out most was Jake's commitment to transparency and honesty. He provided valuable insights into the properties we visited, including potential pros and cons that I hadn't considered. It's clear that he prioritizes his clients' best interests above all else.Throughout negotiations and paperwork, Jake was a reliable guide, always accessible and prompt with responses. He made a complex process feel straightforward and stress-free.Thanks to Jake's expertise and unwavering support, I found my dream home in London. I couldn't be happier with the outcome, and I wholeheartedly recommend Jake to anyone seeking a top-notch estate agent in the area. His professionalism, knowledge, and dedication truly set him apart.

Dylan · 22 September 2023

★★★★★ 5/5

Trustpilot

Barnard Marcus of Covent Garden are excellent.

Barnard Marcus of Covent Garden are excellent estate agents. The Branch Manager is Francesca Lewis. I was contacted by them a few months ago and they have now sold my two bedroom flat in Pimlico.The money is now in my bank account gaining interest.My optimistic asking price was £550,000, and Jake Tharp, the Assistant Branch Manager, managed to achieve a respectable £530,000, with property prices in London falling all the time, and a potential general UK financial crisis on its way very soon.They are all good people, professional, proactive, friendly and patient in a stressful activity for us all. I recommend them to everyone.

Geoffrey · 19 September 2023

★★★★★ 5/5

Google

No complaints - reliable, responsive, and immensely helpful, even when they didn't need to be. Vidas in particular has been great - very quick responses to any queries and issues and always got us sorted. Perhaps not the most polished estate agents out there, but worked out in a good way - made it feel more personable and approachable, without any trouble.

Thomas · 16 April 2025

★★★★★ 2/5

Trustpilot

SERVICE (REPAIRS) Bad customer Service.

We have recently shifted into New Maden property managed by Barnard Marcus. Letting agents were kind and nice.We have a list of repairs & requests within a week of shifting into this new house, which was communicated by email, phone & in person.We were told the handyman was busy & will come last week which of course he never did .Follow up with the in person meeting in Barnard Marcus office in New Malden & was told he will come today on 14th Aug in the morning. I pushed my online (teaching) Yoga Session to the next day, and again we were disappointed. It is very frustrating to chase them and be in waiting line, hoping to hear from them, which never happens.We do not like to rant, unfortunately we are left with no choice but resort to social media. I hope Barnard Marcus could pull up their socks & be more pro active & faster in resolving tenant requests. Alternatively let us interact directly with the owner if you cannot manage their property properly.Thank you Best regardsPam

ZARUNA · 14 August 2023

★★★★★ 1/5

Trustpilot

I had a very poor experience with…

I had a very poor experience with Morden (Vince and Paul) branch, its so many things. they did not hand me the house key on the contract date because the house failed on the house safety check( Should be dobe before they offer it to rent ), The Main door lock was broken, they promised to change it then I changed it myself 2 months later. I have sent many and many emails asking for the landlord's email address and phone number they do not even reply, I went to the agency, asking if they will send but nothing happens. well what say, if you like to be disappointed they can help with.

Mayk · 11 September 2025

★★★★★ 5/5

Google

We found a property in Southfields. Since we decided to make an offer, we've been supported and led by Awwaaba. With her help, the process of referencing and signing a new contract was smooth and clear. She was always there answering our questions and making sure we were on track. I would strongly recommend her personally and Barnard Marcus overall.

Tania · 16 April 2025

★★★★★ 5/5

Google

Mehmet is an excellent example of what an agent should be. He is very personable and take special care to listen to what his clients want. I would recommend reaching out and asking to work with Mehmet if you are considering places in the area.

Jamal · 20 September 2023

★★★★★ 5/5

Trustpilot

I must admit how Barnard Marcus agency…

I must admit how Barnard Marcus agency is, East Putney Office.I have had a viewing of 3 properties today on the 29th, June 2023 organised by agent Jake Carroll.Jake was in time, very professional and smart individual.Answered all my question in detail and sent me some information requested by me the same day, I even still coming back home as information was already sent by Jake Carroll straightaway , very efficient and fast pace.Thank you so much tp all team at East Putney Office.Regards,Mr Fraser S.

S.K · 29 June 2023

★★★★★ 1/5

Google

Wish I could put 0 stars. Make sure to filter the reviews to ‘newest’ and not ‘most relevant’ to avoid only seeing the highly rated reviews. After seeing the perfect flat for myself and my partner, we quickly contacted Bernard and Marcus and spoke to Ricardo who arranged for us to view it the next day. The next morning Ricardo rang us to say he would be 30mins late. When we arrived at the property 30mins later than booked we ended up waiting 45mins outside on the pavement- no sign of Ricardo and was told we’d be ‘called back’ by the earlsfield branch when we tried to contact him to see where he was. Eventually a different estate agent from Bernard and Marcus saw us standing on the pavement for so long she actually offered to show us the flat between her booked clients. We loved the flat and put an offer in that morning via Ricardo (who had no excuse to why he didn’t turn up at the viewing). We waited until late afternoon and after hearing nothing from Ricardo I rang him to check he had received our offer form- he said he had but hasn’t sent it to the landlord yet. With the current state of the renting market I was a bit disappointed in his lack of urgency. The next day we still heard nothing from Ricardo so I rang him- he said he had sent the offer form to the landlord and we will most likely hear back on Monday (three days from today). These are all details that I personally think should’ve been emailed to me rather than me ringing to chase it up. After all, he had taken the holding deposit from us the same day we made the offer. Sadly once our offer was accepted, a few days later the landlord decided to stay with his current tenants, leaving us back at stage one again. Ricardo called to inform me of this and apologised profusely, he stated we ‘were his priority due to these unfortunate circumstances and we will be shown any properties before they go online and he will search the building for other available flats/one like it’- did we ever hear from him again after making us his ‘priority’ ?? No. In fact two days later when I chased him up he asked me if I wanted a refund on the holding deposit- I said yes obviously we did. He told me he would sort out the refund that day (JULY). Today is SEPTEMBER the 13th and we have only just got our holding deposit refund back today!!! Absolutely shameful behaviour to withhold our money like that. I tried to ring Ricardo multiple times over the last 2 months to chase where our money was but I often got ignored calls or told I would be called back but never was. The last time I tried to call Ricardo I was informed it was his last day that day in the branch so I couldn’t speak to him? The whole experience was abysmal. Finally I was informed Bernardo would be taking over Ricardos old clients so I rang Bernardo to once again chase up my deposit refund. Bernardo was a breath of fresh air- he was so understanding and professional. He informed me Ricardo hadn’t even made a receipt of the payment he took from us for our holding deposit which could explain the hold up. He put through the refund for us and eventually we have got it back. It’s been an awful experience with Bernard and Marcus- Ricardo not showing up for our viewing, having to keep ringing him for updates on our offer to then chasing him for over 2 months to be refunded our OWN money back.

Priya · 17 June 2023

★★★★★ 5/5

Trustpilot

Barnard Marcus Ealing

Will Wigley has been the most amazing estate agent I could hope for. But I would be lying if I said that that is all he has been. Will has been a chauffeur for many a house viewings, a designer helping me envision the property for myself but most of all a friend through the ups and downs of the house buying process. We worked together for a year before I purchased my dream first home and it’s all thanks to Will. He was there when my first purchase fell through and gave it his all for my second one. He worked harder than any one on the team and I can truly say is the best estate agent out there. And I would know, I came across 20 of them! I know that I will be making all future purchases and sales through Will and if he ever leaves the world of real estate, through Barnard Marcus because they surely know how to pick them. A massive thank you to everyone who made my dream come true including Lee and Kelly. I look forward to working together again one day!

SM · 1 June 2023

★★★★★ 1/5

Trustpilot

I instructed them to let my flat

I instructed them to let my flat. There were a few things that I was concerned about in terms of their professionalism but ignored it. However I got an offer for my flat from them and was told the references and comprehensive checks were coming. They came the night before the tenants were due to move in (despite me chasing constantly). They failed then affordability checks, and were not certainly not comprehensive but I was told that was what insurance was for. I withdrew and said I felt sorry for the tenants, and got told by Anton he “did not give a sh@t about the tenants” and him telling me how great he was . In addition, despite having my number they kept calling my partner rather than me… I complained and they completely did not answer my complaint in any way, shape or form. Finally, my partner got a call from someone who used to work in Anton’s branch to say she had moved as she could not work for him, and they got lots of complaints about him. Completely different to what they said in their response to me. I finally let my flat for more than they marketed it for and with great tenants. AVOID

Claire · 30 May 2023

★★★★★ 1/5

Trustpilot

Unprofessional conduct and disregard

Erected a 'for sale' sign on a private residential building in a spot clearly marked 'so estate agent signs' within private property boundary. Repeatedly asked by management company to take down the sign and lied they would. Complete disregard and respect for residential rules for business gains and brand advertising.

NA · 8 May 2026

★★★★★ 5/5

Google

First Time Buyer. Estate Agents were very helpful and responded to emails quickly. Wasn't hard to arrange viewings and they were reliable throughout the process. Lisa and the rest of her team were lovely to deal with!

Michael · 17 February 2024

★★★★★ 1/5

Trustpilot

Overall experience with Bernard Marcus has been disappointing and stressful.

Worst property managers i have ever experienced! We have lived in a property they manage for a while now, but they are Incompetent in responding to any maintenance issues. There employees, especially Samantha, are extremely rude. They ignore your requests/ emails and phone calls, they leave you living in a mouldy property. They do not care about there tenants. They are more interested in getting there fees. You are constantly chasing them to do there jobs properly. Our boiler broke down three times within a year, they leave you without hot water and heating for a week in the winter period and think this is a reasonable amount of time to get a contractor out. The property was not professionally cleaned when we first moved in. The oven broke down three times within 6 months, each time over a week to fix. The company is full of excuses and lies. Extremely shocked that they are still operating and landlords are using them. Inspections completed, but tenants are not allowed the report or want to charge tenant fees! I know for a fact that they just want to take tenants deposit for no reason. Overall experience with Bernard Marcus has been disappointing and stressful.

Jb · 15 May 2023

★★★★★ 5/5

Trustpilot

I’d give 5 x 5 five stars if I could

The service by Barnard Marcus, notably Eva and her team was excellent. They are friendly, responsive and professional. Eva gave us an honest appraisal of our house and we had a viable buyer after a week on the market. Barnard Marcus kept in touch and helped make the process smooth. We’re now happily in our new home - from marketing my house to completion BM were on it every step of the way. Thank you.

CATHERINE · 26 September 2023

★★★★★ 5/5

Google

Could not have been more helpful and patient with my boyfriend. Taking a decision about remortgaging was a complex one, and Dan took the time to help him navigate through it without any pressure. Couldn’t have been happier.

Pip · 16 November 2025

★★★★★ 5/5

Google

The experience with this branch is amazing and they have made our journey very smooth and easy! Brandon and his colleagues are super helpful and responsive. We also received a welcome box on the day we got the keys, what a surprise! Highly recommended!

Penny · 18 September 2025

★★★★★ 1/5

Google

Three years ago, we moved into a rental property in Earlsfield managed by Barnard Marcus. From the outset, we experienced shockingly poor service from them. Despite being assured that the property would be unfurnished and ready for us to move in on a specified date, we were unable to do so on the scheduled day due to the current tenants' delayed departure. Upon finally gaining access to the property, we found it had not been professionally cleaned as promised, and all the furniture remained inside despite our requests for removal. Throughout our tenancy, we encountered ongoing issues that took weeks to resolve, despite our repeated attempts to address them. Upon moving out, we were suddenly presented with unsubstantiated claims of damages by the landlord. These claims were inaccurate and existed prior to our occupancy. Despite numerous requests, we have yet to receive the inventory list to verify the condition of the property upon our arrival. The incompetence of the staff at Barnard Marcus is deeply concerning, and we strongly advise against any future association with them.

Jaylene · 17 May 2024

★★★★★ 5/5

Google

Found the perfect place thanks to Mehmet's perfect service. He was an absolute pleasure to work with and it was very refreshing to meet an agent who knows how to balance professionalism with a sense of humour. 10/10 would recommend.

Oliver · 19 November 2023

★★★★★ 5/5

Google

Our move in was handled by Awwaaba and she made the experience simple and promptly answered any questions or concerns.

Jaie · 9 April 2026

★★★★★ 5/5

Trustpilot

If I could give 10 ⭐⭐⭐⭐⭐ I would

If I could give 10 ⭐⭐⭐⭐⭐ I would. I sold my flat with BM and the sales team in Wallington was always there to take my calls, answer any questions I had and always showed professionalism to the highest standards. Alex, Katie, and especially Kyle at sales went out of their ways chasing solicitors almost on the daily basis, provided not only professional advice but helped me get through the days when I thought we will never complete due to unprofessional solicitors and long waiting times. Their commitment to selling my property was visible from the first contact until the last phone conversation after completion. Thank you Kyle and everyone at Barnard Marcus

Zsuzsanna · 22 March 2023

★★★★★ 5/5

Trustpilot

Many thanks to Adrian at Streatham…

Many thanks to Adrian at Streatham Barnard Marcus. He brought professionalism and courtesy to the fore during the sale of my house, my first move in 31 years. I was always kept in the loop on what was happening, he was friendly with a good sense of humour at all times, but above all managed the sale of my house, in a way where I felt very little stress and had trust it was being dealt with well.

Shae · 5 May 2023

★★★★★ 1/5

Trustpilot

Barnard Marcus Wallington - couldn't care less

Barnard Marcus Wallington - I got an offer accepted on a house around September / October 2022 and was strongly told, as a condition of sale, to go with the in-house mortgage adviser. Whilst the experience was ok and Sabina was a great advisor (the only star), this was followed by multiple guarantees and affirmations the buyer could move quickly and could break any chain. I was told I should instruct solicitors quick which made me started the process really fast plus the fact I had a cash buyer waiting to buy my property. For months Barnard Marcus lied by dismissing the lack of commitment from the buyer who didn't even fully instructed solicitors (and made a few changes throughout). Either by ingenuity and / or lack of experience, I decided to get a full house survey which costed me around 1.5k and incurred all the other costs such as searches, mortgage application and so on. I politely asked Barnard Marcus for updates which were always dismissed by "all in control" statements which were clearly a lie. They even proposed a mortgage offer extension, a contact for rental, and another "suitable" property which was not only upsetting but an insult. At no stage they apologised for the lack of judgement as the buyer was clearly not ready to move or serious about the process. I lost my cash buyer due to the time taken in the process and whilst I fully understand house sales are a risk, I would expect people to put themselves in others shoes and at least act with dignity, honesty and respect...

Igor · 20 February 2023

★★★★★ 5/5

Trustpilot

From arranging our first viewing…

From arranging our first viewing through to finalising details of our mortgage the team at Barnard Marcus in Thornton Heath have been amazing. Steven was incredibly helpful co-ordinating multiple viewings and when it came to putting our offer in he was great at keeping us in the loop and was always on hand to answer any questions we had. As the initial part of the process had been so smooth with Steven we decided to go with Barnard Marcus’s in house mortgage broker too, Rebecca was super helpful and made us feel totally at ease. As first time buyers there was a lot to take in but Rebecca was so lovely and patient, always taking the time to run through options with us and explain everything everything really clearly… she even came in on a Saturday to do the final mortgage application! Thank you so much guys, will definitely be recommending to friends.

Alice · 15 February 2023