Barnard Marcus Lettings reviews

★★★★★ 5/5

Google

Recently moved into new flat. Mehmet was an excellent help, very efficient and knowledgeable. All questions answered and he went out of his way to keep me posted about changes and updates.

Beth · 16 April 2025

★★★★★ 5/5

Trustpilot

Tenacious and thorough. Batting hard for clients

We had a pretty torrid time trying to sell our property when the tenants refuse to leave and damaged the house. Bernard Marcus stayed on the case and remained incredibly patient with the sales process and even after a price was agreed Kelly within that office in Ealing tenaciously contacted all constituent parties almost on the daily basis to speed up an otherwise excessively long process. They absolutely earned their fee and I was delighted to have them in our corner during a drawn out sales process which was no fault of ours or Barnard Marcus.

Jblynam · 13 February 2026

★★★★★ 5/5

Google

Mehmet has been absolutely brilliant in answering all of our queries and is so quick to keep us updated on moving and organising things for our new rental. Highly recommend.

Rebecca · 16 April 2025

★★★★★ 1/5

Trustpilot

Very disappointing customer service

Very disappointing customer service. I called as a genuine prospective buyer interested in one of their auction properties and spoke with Jesse. I explained that I was new to the auction process and had several questions about the property, including whether I could speak with the auctioneer or someone actually handling the lot.

Binita · 20 August 2026

★★★★★ 5/5

Google

Hugo, Lisa, Daniel and the rest of the team at Barnard Marcus Earlsfield were fantastic to deal with on a daily basis, through a tough property deal. They were always accommodating of requests and always put in a lot of effort in getting enquiries and negotiations sorted. Thanks for all the help team - it was great working with you!

Wesley · 20 October 2023

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!!

Paid company full management fees - failed to ask tenant to sign new contract, failed to notify us as Landlord. Tenant left early - huge amount of property damage. Barnard Marcus got all the quotes for remedial works and then failed to present to Ombudsman. Consequently we lost deposit and had to bear loss of rental income and all damage. Totally awful unprofessional deceitful company - AVOID AT ALL COSTS!!!!

Lorna · 13 April 2026

★★★★★ 5/5

Google

I had a really great experience with Vig. He’s been extremely helpful throughout the whole process, really professional and happy to answer any questions I had. He is professional, supportive, and genuinely cares about their clients. Thank you!

Giulia · 11 April 2026

★★★★★ 5/5

Google

I would like to extend my heartfelt gratitude to Awwaaba for her incredible support in helping us find our next home. She truly understood what we were looking for and made the entire process smooth and stress-free. Her prompt responses and expert guidance played a crucial role in securing the property, especially when it came to making our offer. We couldn’t have asked for a better experience. Thank you so much, Awwaaba, for your dedication and professionalism!

Madhura · 20 March 2025

★★★★★ 3/5

Google

Since November I have been chasing them to help me make an amendment to my contract as they are the intermediary between us and the general Bernard Marcus office. Kirsty avoided my emails and calls the same way she did last year so after a almost two months of calling, sometimes multiple times the same day, I had to pretty much beg to be transfer to someone else to help me take care of this. I have to state that the main reason why I raise my rating from one star to three is because of Joshua's help and professionalism. The moment he became my point of contact he was very nice and polite and quickly connect me with the person who is responsible for these sort of things and stay in touch to see it through. If you are lucky enough to work with him you will be in really good hands. Unfortunately it’s been two weeks and still the contract hasn’t been provided but this is not really earsfield branch fault. Previous review from 2019: I had a terrible experience with this office. We found a beautiful flat that we ended up letting but the process was terrible. Kirsty was our "agent" but she pretty much ignore us the entire time. She was over an hour late to the viewing, no email, no phonecall, nothing. We were able to see the flat because the tenant at the time was nice enough to let us in. He also complain to us about her tendency to be late and never inform the visitors or himself. After we decided to get the flat, we went through a very difficult process because of lack of comunication. We didnt receive any information or support during this time, we ended up having to expend aditional money on the move because we had to organize the entire thing last minute. (We were pretty much told the day befoee we had to move and this was after weeks of ignored phonecalls and emails) All our emails requesting information and help were ignored, our calls were ignore too and the few times she answer her tone and treatment was rather rude. Even asking for a small change in our contract has been a difficult process!! Emails are totally ignore, i had to call four times to try to get someone on the phone just to be told to leave my information for them to call back (they did not) Basically, great properties but be prepare for a horrible costumer experience and indeference to any type of comunication or questions. Joshua was really nice and helpful though, sadly he wasnt the one helping us directly.

Gonzalo · 17 June 2021

★★★★★ 5/5

Trustpilot

Excellent Service

Ilina Staneva was exceptional, swift and most efficient. She accelerated the process and explained everything. She made the experience enjoyable and easy for us all. I would highly recommend her!

Anonymous · 28 January 2026

★★★★★ 5/5

Google

Awwaaba is amazing! From the minute we started our property search she has been at the end of the line answering all our concerns and questions quickly and with lots of care; great if you are a nervous property hunter! Thank you Awwaaba for continuing to make our experience easy and comfortable. You are a real star!

Saffron · 19 November 2023

★★★★★ 4/5

Trustpilot

Meeting Megan from the Epsom branch.

I was told I had to move out of my rental in May and felt anxious at the thought of finding something suitable. I had the pleasure of meeting Megan from the Epsom branch. Megan has gone above and beyond to help me. She always kept in touch, she has been reassuring and always approachable and professional. When she went on holiday, she put me in contact with her colleague Courtney as prior to her going away, I saw a property advertised that I really wanted. Megan made sure that everything was in place before she went away and took time out of her day on holiday to touch base with her colleague about this property. Thank you so much Megan!

Katherine · 7 May 2024

★★★★★ 5/5

Google

My daughter was able to find a fantastic flat in London. She's got an incredible understanding and cooperation, and most of all, once the situation required pragmatism and effectiveness, a priceless support. My sincere gratitude to Joe Bennett and Jill Parry to make my daughter happy for a beautiful flat in London. Thanks

Zopito · 16 November 2025

★★★★★ 1/5

Trustpilot

Rude And Unpleasant

Spoke to Danny in Thornton Heath office to arrange to view a property for sale. He was rude and unpleasant from the get go. It was obvious to me that he has an attitude problem and his manner was rude and abrupt throughout the conversation.He offered an 11am viewing on Saturday and I politely asked him if he could make it a bit later and his response was to hang up on me! How rude! I phoned back and reluctantly accepted 11am but he continued to be rude and unpleasant. My partner attended the viewing(I was held up) and Danny was rude and unpleasant to her as well! Where do they get these people from?!I have had problems with Barnard Marcus,Thornton Heath before. The staff are rude and unpleasant and I would advise you to avoid this agent.

David · 13 April 2024

★★★★★ 5/5

Google

The branch was really professional and extremely helpful throughout the process of searching for a rental property. In particular, thanks to Awwaaba and Vidas!

Max · 16 April 2025

★★★★★ 5/5

Google

I had a great experience and Dan was of great help to me with my first mortgage. I would fully recommend him to anyone!

Noe · 16 April 2025

★★★★★ 5/5

Google

Thank you to Lisa, Hugo and all the team at Barnard Marcus for their professionalism, diligence and support to sell our flat in Earlsfield during a tricky time and somewhat uncertain market. We were very pleased with their personable and helpful approach at a very competitive price. Would highly recommend.

James · 17 February 2024

★★★★★ 5/5

Trustpilot

Hi all first of all want to thank you…

Hi all first of all want to thank you for you all hard work ❤️ to help my ex wife get a flat spot on always help when need it and very smoth procedure the way I was expecting 😊 I really recommend Barnard Marcus letting agency 😊 much apreciated all .

Jose · 16 July 2026

★★★★★ 5/5

Trustpilot

I used Barnard Marcus for the sale of…

I used Barnard Marcus for the sale of my property and the purchase of my new property they were great (specifically Michael Griffin and Jill Parry). I found with a few other estate agents when getting valuations that they can be quite pushy however Michael was the total opposite, he provided me with my valuation and all the information I would need to make an informed decision about selling my home and didn't try to push me into getting on the market before I was ready. My sale was actually not straight forward at all as I was buying a new build which came with a delayed completion date. Michael managed to find me a buyer that was happy to complete when I was ready move which was going to take up to 6 months. (I can't imagine there are many people who buy a home and will be that patient). Once prices had been agreed, the exchange process began which had several bumps in the road (solicitors fault) all of which Michael and Jill stayed on top of to keep things moving. Jill kept me updated as much as humanly possible and if it had not been for her im not sure we would have exchanged on the day that we did. Overall I would absolutely recommend selling or buying with Barnard Marcus, they ticked all the boxes for me and charge reasonable fees based on other quotes I was provided.

Lee · 20 February 2024

★★★★★ 5/5

Trustpilot

I used Barnard Marcus for the sale of…

I used Barnard Marcus for the sale of my property and the purchase of my new property they were great (specifically Michael Griffin and Jill Parry). I found with a few other estate agents when getting valuations that they can be quite pushy however Michael was the total opposite, he provided me with my valuation and all the information I would need to make an informed decision about selling my home and didn't try to push me into getting on the market before I was ready. My sale was actually not straight forward at all as I was buying a new build which came with a delayed completion date. Michael managed to find me a buyer that was happy to complete when I was ready move which was going to take up to 6 months. (I can't imagine there are many people who buy a home and will be that patient). Once prices had been agreed, the exchange process began which had several bumps in the road (solicitors fault) all of which Michael and Jill stayed on top of to keep things moving. Jill kept me updated as much as humanly possible and if it had not been for her im not sure we would have exchanged on the day that we did. Overall I would absolutely recommend selling or buying with Barnard Marcus, they ticked all the boxes for me and charge reasonable fees based on other quotes I was provided.

Lee · 20 February 2024

★★★★★ 5/5

Google

Did not expect to be leaving such a positive review of an estate agents as a buyer! However we really liked dealing with Barnard Marcus Earlsfield. They were friendly, responsive and professional. They did their best to hurry things along when the solicitors were stalling and kept us in the loop at each point. We worked mostly with Mike, Kecia, Gabriel and Lone and really appreciated their assistance.

Róisín · 16 April 2025

★★★★★ 5/5

Google

Big thanks to Aleksandra for helping with short notice viewings and any problems that have arisen during the buying process

Alex · 16 April 2025

★★★★★ 5/5

Google

As a First time buyer, took out my home mortgage through BM Earlsfield specifically through mortgage advisor Daniel Hadley, who has been more than helpful, informative and gave me a clear understanding of my possible options next steps and is always responsive. Great service!

Trivart · 15 December 2025

★★★★★ 1/5

Trustpilot

Unable to trust

I don't feel any trust on them according to my experience to invite them for our property's valuation. SWANS Estate Agents advertised our property with asking price of £225,000. Then Alpha Residential Estate Agents advertised our property with offers over £195,000. They even found me a buyer with offer of £185,000. But I refused the offer because our purchase price was £190,000 on 31-Mar-2021. ------------- But Barnard Marcus advised for asking price of £180,000. {I think that It's because another company called AMG Ltd (our mortgage lender's assets management company) was in contact with Barnard Marcus about our property. Barnard Marcus' agent told me about AMG Ltd works for those who can't pay mortgage repayments.}

MUHAMMAD · 7 November 2025