Trusted Agent profile
★★★★★
754 reviews across 2 platforms
525, Garratt Lane, London SW18 4SR
Barnard Marcus Lettings's London office at 525 is rated 3.2 out of 5 across 754 reviews on two platforms, including 264 Google reviews rated 4.6. The 490 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleWe had a lovely experience securing a letting - Awwaaba was very friendly and proactive and made sure that we were kept informed with how the contract was progressing, and she was very responsive to any questions we had. We would recommend using the Earlsfield branch to our friends!
Thank you Christian for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
GoogleGabriel was extremely helpful when it came to viewing/offering on a flat. He is very knowledgeable and is always prepared to answer any questions. He made it his priority to keep us in the loop and made the whole process a lot easier- highly recommend!
Thanks for the excellent 5* review and recommendation Hannah! Best wishes, Lucy, Customer Relations.
5/5
GoogleJust wanted to say that the service at the Earlsfield branch was absolutely amazing. Mehmet was helping my partner and I find our first property to rent together. In the end, we did find another property we preferred elsewhere but Mehmet was so helpful and friendly through the entire process. He made sure to keep us in the loop every step of the way! Whenever we may next look to move we hope to keep Mehmet and the Earlsfield branch in mind and recommend them all very highly!
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotUnprofessional and misleading
The sales negotiator in the Clapham office was, in my experience, highly unprofessional and misleading regarding key property information. We were told inaccurate information about the service charge during the sales process, and when documentary evidence later contradicted what had been represented, there was no meaningful acknowledgement or accountability. This seriously undermined trust in the accuracy of the listing and the information provided. Buyers should independently verify all details and not rely solely on representations made during the sales process.
5/5
GoogleWe’ve had a fantastic experience with our mortgage broker Daniel Hadley. He is always available to support us with any questions we have and explains everything clearly and patiently. His customer service is truly at a very high standard, and we always feel well looked after. We really appreciate all the help and would highly recommend him.
Thank you so much for your positive review! We are thrilled to hear that Daniel has gone above and beyond with his customer service and has provided you with a fantastic experience. We strive to always take care of our clients and we are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
2/5
TrustpilotTerrible
The Putney branch as good as allowed our house purchase to fall through after the sellers’ chain collapsed. They completely took advantage of us being chain-free and assumed we would sit silently and wait for things to happen. Zero communication and absolutely no pro-activity. When we eventually found somewhere new and emailed formally pulling out, asking to pass a nice message on to the sellers wishing them luck, we received no response and had to chase for an acknowledgment. An agent at another company winced when we said we were buying through Barnard Marcus, which tells you all you need to know. Never using again.
5/5
GoogleDaniel Hadley was very knowledgeable and helpful
Thank you so much for your kind words, we are happy to hear that Daniel was able to provide you with the help and expertise you needed. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe had an extremely positive experience while selling our flat through Barnard Marcus Earlsfield. Lisa and the team (Hugo, Gabriel, Megan, Lore) all contributed to the successful sale process while helping us navigating a difficult market and a tight deadline. All the team was very pleasant to interact with, knowledgable and they helped us getting the offer we were hoping for our property.
Enrico Berardo thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleAwwaaba has been fantastic in communicating where we are in the journey of renting a property, and providing us with timely updates and taking the time to explain different factors to us. Would absolutely recommend Awwaaba and the Earlsfield branch!
Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleEveryone at Barnard Marcus was extremely helpful and made the process of buying a lot less daunting! Daniel was especially helpful in offering us support with our mortgage as clueless first time buyers- would highly recommend their services!
Hello Issey, Thank you so much for your 5* review! We're delighted to hear that Daniel and the team were able to make your first-time buying experience less daunting. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
TrustpilotThe team at Barnard Marcus (Surbiton) were fabulous!
The team at Barnard Marcus (Surbiton) were fabulous to deal with. They fully appreciated the sensitivity of selling a house via probate, following two tragic deaths, and kept their finger on the pulse at all times. They were calming and reassuring when things seemed to be going wrong, and always on my side. One word though - DO NOT USE their recommended solicitors, Taylor Rose. Utterly hopeless!
5/5
GoogleShout out to Awwaaba Rodney-Wright for being a wonderful agent! The situation for renters right now is diabolical, but Awwaaba was so helpful and kind to us while we panicked. She was our champion and so quick to reply and reassure us when we reached out. It made all the difference during a very stressful time. Thanks Awwaaba!
Many thanks Jacqueline Ozorio for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
1/5
Trustpilotawful experiences aytime with them
Don`t even pass trough by this company. awful as they can`t communicate. they keep offering you mortgatge adviser but they can`t sell a property. anytime i book viewing with barnard marcus i view the property you can1t keep in touch with one person. they even dont talke your offer properly, your position also missing from the form. you keep calling them but there is no clear answers.. they are there to just spend some time and get their sallary thats it..
5/5
TrustpilotThe marvellous Ea
Ella was wonderful. She’s professional and charming. Knowledgeable and helpful. I woukd certainly recommend her.
5/5
TrustpilotThank you the Barnard Marcus Tottenham team!
I would like to thank the team at Barnard Marcus Tottenham for all their help in selling my home. From meeting Cameron at the initial viewing I was always treated with the utmost professionalism and always felt he had my interests at heart. He was always there with good advice and encouragement in what is a daunting process. A big thank you too to Ogo, who was always so positive, patient and friendly when we spoke and to Andreas for showing my flat to prospective sellers with such good humour. They were all on the case, keeping me informed and getting back to me promptly when I needed to be in touch.
5/5
GoogleAfter being given notice from our current apartment out of the blue, Brandon Richards at Barnard Marcus was so helpful in our property search. His professionalism has been unmatched. He has set my standards for estate agents so high, having been disappointed so often in the past. A gentleman that puts 100% into doing the best job he can.
Thank you for your kind words! Our team at Barnard Marcus takes pride in providing exceptional service to our clients. We are glad that Brandon was able to exceed your expectations and help you find your perfect property. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotBeware of Vince from Morden!
Beware of Vince from Morden!! Vince was amazing for the first 2 months but then turned absolute criminal and has caused us nothing but problems and now holding us ransom by not passing on our rent money for the last 2 months!!! On top of this they found us the worst tenant ever and every month keep charging ridiculous fees - everything has been an absolute disaster, do not go near this bunch and manage your property yourself!! 95% of these good reviews are fake.
5/5
GoogleWe had a really good experience with Barnard Marcus Earlsfield. I was mostly interacting with Awwaaba. She was very prompt with her response and even accommodated our viewing after office hours. Thank you Awwaaba & Barnard Marcus team!
Hello Kunal, Thank you for your wonderful 5* review! I'm delighted to hear that you had a great experience with Barnard Marcus Earlsfield and that Awwaaba was able to assist you so effectively. We truly appreciate your kind words and support. Best regards, Lucy, Customer Relations Team
5/5
GoogleWe were very happy with BM. Excellent service - professional, knowledgeable, friendly - with viewings, negotiating offers and also obtaining mortgage. Big thanks to Mike, Aleksandra and Dan for getting us our dream house.
Thank you for taking the time to leave us your 5* review Stephen! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleVidas was such a great support throughout our tenancy, we really appreciated his help. We would highly recommend him and the team at Barnard Marcus!
Many thanks for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleHuge thanks to Vidas and Awwaaba for their first class service every step of the way! They made our move feel easy, and kept us updated at every point. Very professional and friendly!
Many thanks for your fantastic 5* review Jonathan. Best wishes, Lucy, Customer Relations.
5/5
GoogleHuge thank you to Awwaaba, she has been extremely helpful in find a new flat for me and my partner. She has continued to be extremely positive and thorough throughout the whole process.
Thank you Elliott for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleI was searching for a flat to rent and Vidas and Mehmet from Bernard Marcus Earlsfield were really helpful. Answered all my questions, always available and made the process really smooth and easy
Thank you Carlos for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleMehmet and the team at Barnard Marcus were fantastic. Mehment especially was very patient and caring towards our needs and was a fantastic person to work with. I recommend this team without hesitation!
Thank you so much for your wonderful 5* review Sam! We're thrilled to hear that Mehmet and the team were able to meet your needs and provide a fantastic experience. Best regards, Lucy, Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Barnard Marcus Lettings's London office has 754 reviews across two platforms: 264 on Google, 490 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Barnard Marcus Lettings is rated 3.2 out of 5 across all 754 reviews, and 4.6 out of 5 on Google from 264 reviews, checked 9 October 2026.
Barnard Marcus Lettings, 525, Garratt Lane, London SW18 4SR.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.