Trusted Agent profile · London
★★★★★
755 reviews across 2 platforms
525, Garratt Lane, London, SW18 4SR
Barnard Marcus Lettings's office in London, at 525, is rated 3.2 out of 5 across 755 reviews on two platforms, including 264 Google reviews rated 4.6.
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Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotWorst renting experience
I had the worst renting experience in London with this agency. They asked us to move out of the property without providing the required two months’ notice. When we requested the notice, the branch manager Andreja refused. He also showed up at the property in an unfriendly and unprofessional manner. The property management team is also lack of communication.
5/5
GoogleGreat experience so far with Awwaaba Rodney-Wright who has made navigating the London rental market so easy for us! She is friendly, enthusiastic and always available to answer questions. She is a credit to Bernard Marcus in Earlsfield.
Dear Geraldine, thank you for sharing your positive experience with Awwaaba Rodney-Wright at Barnard Marcus Earlsfield! We are delighted to hear that she has made navigating the London rental market easy for you with her friendly and enthusiastic approach. We will be sure to pass on your kind words to Awwaaba. Thank you for choosing Barnard Marcus Earlsfield!
1/5
TrustpilotDisappointing Experience with Wallington Branch
I recently had the unfortunate experience of dealing with Barnard Marcus, specifically their Wallington branch, and feel compelled to express my dissatisfaction with the level of service provided.The most concerning aspect of this experience involved Mark, the lettings manager. My daughter provided all the necessary details about her circumstances, including her strong financial position (offering to pay 6+ months’ rent upfront), the backing of a qualifying guarantor, and a reliable family background. We also outlined her long-term housing plans, emphasising her preference for renting over securing a mortgage due to her personal ethos. This demonstrated her commitment to stability and her suitability as a reliable tenant.Despite these facts, Mark failed to effectively present her profile as a credible, financially solid, and reliable tenant to the landlord. This oversight was both unreasonable and deeply disappointing, as it is a fundamental role of an agent to advocate for strong tenant applications and facilitate a thorough discussion with the landlord.Landlords rely on agencies to guide them in selecting tenants for their properties, trusting that they will receive professional and informed advice. The failure to deliver such a basic service raises the question of why landlords would engage an agency if their role in representing tenants is so poorly executed. If agents cannot provide this level of support and insight, landlords may as well handle tenant selection themselves without paying for agency representation.This experience has revealed a concerning lack of professionalism and competence in handling what should have been a straightforward process. It is disappointing to see such a lapse in service from an established agency like Barnard Marcus, whose reputation should be built on trust, expertise, and delivering value to both landlords and tenants.I hope this feedback encourages the branch to reassess their approach to tenant applications and landlord communication to ensure such situations are avoided in the future. Based on my experience, I would be hesitant to recommend Barnard Marcus to others.
4/5
TrustpilotBarnard Marcus, Mitcham
I have just sold a house in Pollards Hill, Mitcham, and thanks to Barnard Marcus I got more or less the price that I wanted and a relatively straightforward sale.I can't thank Ali and his team enough... They proved themselves very proactive, stepping in to negotiate sales terms at crucial stages and ensuring that every step of the process was efficient.The house received offers almost straightaway and the eventual buyer was found within 6 weeks as we were adamant that the sale price should be the asking price.
1/5
TrustpilotWorst All round Service Ever Experience
We began the process of purchasing our first property in Aug. 2019. We were hesitant because of the unprofessional Barnard Marcus Estate Agent but prepared to look past this. Then the brand new property had a flood. The BM Estate Agent ensured that the necessary fixes will be made. We wanted to utilise the Help2Buy Scheme before it expired so we payed the £500 refundable reservation fee and the £650 to begin the Barnard Marcus buying process fee. A month later the leak wasn't sorted and we wanted to back out of this process as the Service provided by Barnard Marcus Epsom Branch was further declining! None of the surrounding properties were sold and the Estate Agent, was not responding to emails/calls. Then the Barnard Marcus Mortgage Broker resigned without notifying us and all of our records no longer existed! We contacted the CLC Lawyers, recommended by Barnard Marcus, who told us they couldn't assist us as are not purchasing the building. It is almost Feb 2020 and nothing is resolved, we haven't received our money back or even a returned phone call/email, we have been into the branch numerous times with no resolution. We feel robbed & scammed.
5/5
GoogleMegan was terribly helpful. A really positive agent who put us both at ease. Highly recommend.
Darren, thank you for taking the time to leave us your glowing 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotChloe and Barnard Marcus
Chloe was incredibly responsive to texts and emails, staying in touch and tending to details throughout my rental process. She made what can be a difficult process much easier. Would highly recommend her services.
1/5
TrustpilotDon't trust anyone from Barnard Marcus
Don't trust anyone from Barnard Marcus. What they say to you will be very different to the reality. They blamed the tenant (to the landlord concerned) for not giving access to the property for sales viewings; when the reality was their inability to find prospective buyers. They would ring the tenant again and again asking to view the property in 2 hours knowing that was usually unacceptable to most people. And when the tenant said come tomorrow and not in 2 hours, Barnard Marcus said no as there weren't any prospective buyers at all. Do not trust Barnard Marcus.
1/5
Trustpilotholding deposit taken before offer submission, property stayed advertised, deposit retained
The agent told us we had to pay a holding deposit before they would even submit our offer. We paid to proceed, yet the property was never taken off the market and continued to be advertised on Rightmove/Zoopla throughout (dated screenshots available).
1/5
TrustpilotAbsolutely Unprofessional
Absolutely Unprofessional! Would never recommend.We pulled out of a property due to it having mould, they offered to get some of it taken care of but not all. The property was not in good condition. Fire place broken, lights and curtains broken. No handover to inform us of any of this. Gave us keys before do an inventory check. We gave the keys right back after seeing the mould. Had already paid 5 weeks deposit and 1 months rent in full. Its been nearly 4 weeks without a refund. They have not responded to emails and never contact us, we have to call the office every time. Contacted TDS and was informed to get legal advise. The sad part is most of this could have been processed or received better by means of communication.The Agent was Nana AkotoI woulds advise not to use him or the branch in Elephant & Castle area
5/5
GoogleHad a great experience with Barnard Marcus during the buying process. Joe, Michael and Dan all provided clear, professional advice
Thank you so much for choosing Barnard Marcus during your buying process. We're thrilled to hear that Joe, Michael, and Dan were able to provide clear and professional advice. Kind regards, Lucy, Customer Feedback and Support Team
1/5
TrustpilotAbsolutely Awful individuals
Absolutely Awful individuals. No communication re protocol re moving out no checkout/leaving report received. Nearly a month has passed and no word re the reimbursement of my deposit. Head office are absolutely useless Poppy A in Head Office is useless no response to emails. I’ve had to raise a complaint via the Tenancy Deposit Scheme to get my deposit back.
5/5
GoogleGreat service from Barnard Marcus estate agency in Southfield. A special thanks to Awwaaba who made everything run smoothly.
Thank you for your superb 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI sold my property in Feltham
I sold my property in Feltham. The guys were fantastic. Constantly kept me updated. Evan dyer went above and beyond for me. I can not praise these people enough. Anyone wanting to sell. Please go with Bernard Marcus.
5/5
GoogleWe are pleased with the service we received through Barnard Marcus, Earlsfield. With Mehmet’s help, we were able to find a property that really suited us. We were very impressed with Mehmet's personalised approach throughout the process, and felt very much at ease. He was always available to for questions and to talk through anything, making the process simple and enjoyable. We would highly recommend both Barnard Marcus and Mehmet.
Thank you for taking the time to leave us this amazing recommendation and 5* review. Kind regards Lucy, Customer Relations.
1/5
TrustpilotI don't even know where to begin this…
I don't even know where to begin this is the worst agency i never seen in my life. The lady called mouna that works in Finchley branch showed use a house in 8 Darcy close N20 we put an offer and the landlord accepted the offer. after 1 months of waiting for them to do the reference we received a call from somebody else in the office telling us the landlord have given the house to his brother which is the lie and mouna she did not have the audacity to tell us what is going on but she sent her colleague to do her dirty work. I now contact another agency that's is advertising the same property and the agency gave me the landlord number. I called the landlord and the landlord told me the same agency Bernard Marcus found somebody for the asking price. What makes me angry is this particular agency took our deposit wasted our time for one month and end of the day they didn't give us a chance to know whether we want to increase our offer or not. Please people don't deal with this agency called BERNARD MARCUS because it's going to be a waste of time. Lucky for us we found a honest guy his name is David that works for SQUARE ESTATES very professional once the landlord accepts our offer everything went fine within one week our reference came out and now we have moved into the property without any problem thank you David for everything. Please people if you want to rent a place contact David he works for SQUARE ESTATES in Finchley.
1/5
TrustpilotJust answer the question!
Despite repeated requests to send me the lease to review (potential leasehold flat purchase) I was just met with silly questions culminating in "which section of the lease would you like to see?". How am I supposed to know what sections there are if I don't have the document? It's no good telling me the service charge pays for the gardener etc. I want to see the legal clauses so I can understand what recourse I have if they don't keep up their end. Why would anyone consider making an offer without having this knowledge? First time considering leasehold, my last email asked for the full document or an admission they don't have it. Silence. Clearly not that interested in selling their client's properties (Epsom branch). Quite stunning.
5/5
GoogleAwwaaba was super helpful and attentive throughout the process- brilliant service!
Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
1/5
TrustpilotAppalling! Avoid their customer service is shocking! Avoid especially Ben Almon who should be in the circus instead!
My experience has been appalling. This could be because of Ben Albon who’s not fit for the job. I regret doing any type of business with this agency. He should find alternative employment as the circus is where he belongs. I hope they release me from my contract. I can’t stand how he operates. I always keep my business relationships but I can’t stand this unprofessional man child. Any professional will let me out of my contract if a customer is unhappy but this Napoleon figure is keeping me tied in. I hope someone senior steps in as he is not fit for purpose. He has no customer service skills and I believe is actually working against me during the process.
1/5
GoogleOur check out with Barnard Marcus has been appalling. After leaving almost 2 months ago, we have still not received any of our deposit, despite it finally been confirmed 2 weeks ago that we would receive it in full (after BM lost our inventory and then provided information from a different flat). They also previously lost the set of keys they held for the property. Property management - particularly Francesca - are awful. She never seems to be in the office when we call, and we've never received the call backs we were promised. She also replies selectively to emails. Our experience of BM has been very disheartening, with the exception of the current Lettings Manager Josh, who has been helpful in chasing property management up. I would strongly discourage anyone from going with Barnard Marcus in the future.
2/5
TrustpilotUnprofessional and expensive
I rented a place with them in 2017 and was first happy with the service the agent provided when looking for flats. There were several things I did not like at the beginning, e.g. they promised a professionally cleaned flat (which was not the case - there were cat hairs everywhere from the previous tenant).Worst of all: I think their fees are too high: £210 tenancy agreement, £120 reference charge and inventory check £180 - thats a total of over £500 - for what exactly?If I had extended my rental contract, they would have charged another £150 contract extension fee - for re-printing the contract.I would avoid them by all means!
5/5
GoogleTop tier experience with Agent Awwaaba, she tried her best to help my sister and I find a flat. She was very positive and thorough with our search and referencing processes. Would highly recommend.
Many thanks for your outstanding recommendation and 5* review Lauren. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotWhat a truly horrendous site to use
The website for this company is just terrible to and try and get any information from, a lot of the things such a legal packs for auctions seem hidden (I had to email to ask for a link to find it). Then you had to make yet another online account to access the pack but once that was made the site just kept saying all the login details were incorrect despite me making the account less that 30 seconds and all long in and confirmation emails coming through to my email fine. Suffocate to say I have moved on from this property and will not be looking at anything else by this provider.
5/5
TrustpilotFantastic Service from Demi at Chiswick branch
Demi at the Chiswick office was enthusiastic, obliging and went out of her way to get this deal done. This was a probate sale and there were various "hiccups" along the way. Demi chased outside contractors, liaised between parties, negotiated and pushed the deal to a successful and early completion. And all with a cheerful smile and boundless energy. Thank you Demi so much!
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Tell us what you need and we'll put you in touch. Barnard Marcus Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
