Barnard Marcus Lettings London reviews

★★★★★ 1/5

Trustpilot

What a truly horrendous site to use

The website for this company is just terrible to and try and get any information from, a lot of the things such a legal packs for auctions seem hidden (I had to email to ask for a link to find it). Then you had to make yet another online account to access the pack but once that was made the site just kept saying all the login details were incorrect despite me making the account less that 30 seconds and all long in and confirmation emails coming through to my email fine. Suffocate to say I have moved on from this property and will not be looking at anything else by this provider.

Jonathon · 1 October 2024

★★★★★ 5/5

Google

With the help from Hugo and his team. I find my new home and complete the process swift and smoothly.

Jason · 21 August 2023

★★★★★ 5/5

Trustpilot

Archana has been really amazing

Archana has been really amazing, she has been really proactive in searching for properties for me. Very reliable and patient. I feel very lucky to have her as my agent as I will continue my property search with her help. Thank you :)

Suria · 15 March 2024

★★★★★ 5/5

Google

We have had a very positive experience finding a buyer for our flat with the Barnard Marcus team in Earlsfield. Right from the beginning Lisa filled us with confidence with her expertise, knowledge and enthusiasm. Lone was very efficient in getting the listing sorted so quickly and Cameron has been charming and helpful throughout. The communication has been excellent and the staff are delightful.

Sue · 17 June 2022

★★★★★ 5/5

Trustpilot

The real extra mile

Billie from the Surbiton branch has been absolutely amazing. Although we unfortunately lost out on a flat at the beginning of our search, Billie persevered and found us a match, even though we had given up hope :-) Friendly, professional, the communication throughout the renting process was faultless. Thank you Billie, I can highly recommend you!

Desire · 3 April 2023

★★★★★ 5/5

Trustpilot

Priscilla Mohanarajah, Mortgage Advisor.

Priscilla from Barnard Marcus has been a real angel. She was amazing during the process of finding the right mortgage. Her professionalism and friendly approach have made a real difference, to secure the best deal. But she didn't stop there. She supported and helped us even after she did her part. It's a rare thing to find someone who is highly professional and has empathy as well. Thank you Priscilla.

Roberto · 17 June 2021

★★★★★ 1/5

Trustpilot

Terrible service.

Terrible service. Lied about my buyer being a first time buyer, he was in fact selling his own property and I accepted a lower price on the basis that it should’ve been a quick sale but 5 months later I don’t have a completion date and my buyer’s buyer threatening to pull out. The conveyancer they recommended (Taylor Rose) are shockingly bad. Slow, do not chase or keep you in the loop at all and either Barnard Marcus or the conveyancer they recommended breached GDPR legislation by passing my email address on to my buyer without my permission. Update: I have now completed and not heard from Barnard Marcus at all since exchanging contracts 2 weeks ago. I ended up contacting the buyer directly on completion day and handing over the keys myself!

Lola · 6 September 2024

★★★★★ 5/5

Google

Very professional, friendly and competitively priced service. I sold my flat for the asking price despite a challenging context of rapidly rising mortgage interest rates and slowdown in property prices. I received excellent support from Hugo Trew, the branch manager in terms of marketing the property, securing the offer and following issues through with determination to ensure a positive outcome.

Graham · 18 January 2024

★★★★★ 5/5

Google

Very happy with the service, Vidas from Barnard Marcus was extremely responsive and made the whole change of tenancy process a good experience for both landlord and tenant. Definitely recommend the team

Gilles · 16 April 2025

★★★★★ 1/5

Trustpilot

DON'T USE THEM!They misled me and continued to show…

They misled me and continued to show the property without telling me if I needed to offer more. They will sell only if you take the loan from them and use their solicitors etc. DO NOT TRUST THEM AT ALL! this agency should be banned -

Souzana · 22 October 2025

★★★★★ 5/5

Trustpilot

Excellent service

Barnard Marcus Ealing sold my flat when it was difficult to sell flats in London. Kelly was excellent and moved things on when they got stuck and needed a nudge! Imogen was also very helpful, and charming. I would highly recommend them!

Karen · 7 February 2024

★★★★★ 5/5

Google

Really good service. We felt well supported and the team were always easy to contact and get an update. They were flexible and worked hard to ensure we were communicated with.

Gracie · 16 April 2025

★★★★★ 1/5

Trustpilot

Unlawful Actions Resulting in Financial Loss

The worst experience I have ever had with a letting agent. A case for small claims court but the entire experience has been so exhausting I just want to close the chapter and be done with it.

Tina · 9 January 2026

★★★★★ 1/5

Trustpilot

shocking service, more interested to sign you up for a mortgage than book you in for a property visit

I recently contacted the London Muswell Hill branch about visiting a property to buy. Harry in question was more interested for me to see their mortgage broker, he prioritised this over the visit of the flat. I never got an appointment to visit it and since their broker was hassling me I declined any dealing with them. Extremely off putting and work ethic questionable. If you are a seller run away as their priority is not to sell properties but sign you up with their broker. Shocking behaviour.

Ketsia · 3 August 2024

★★★★★ 5/5

Google

Vidas in particular has been super helpful. Very professional, great responses times, always gets everything sorted quickly.

Michael · 10 September 2025

★★★★★ 5/5

Trustpilot

Many thanks to the team at Barnard…

Many thanks to the team at Barnard Marcus in Muswell Hill! Leon and Marinos were great from beginning to end of our house sale. Moving house can be such a stressful experience and Barnard Marcus really did take some of the worry and stress away. They always had time to answer any questions we had. They are friendly, knowledgeable and professional. Five stars all around! Thanks

Lol · 24 August 2021

★★★★★ 5/5

Google

Overall service was excellent, diligent and professional. Lisa, Daniel and Lone in particular have worked above and beyond our expectations helping us through what was a potentially difficult property purchase.

Steve · 16 April 2025

★★★★★ 5/5

Google

The support, attentiveness and patience from both Michael and Daniel in the purchase of my first property was superb, a daunting process helped massively by the boys. Thank you immensely!

Gemma · 16 April 2025

★★★★★ 5/5

Google

Excellent service by Barnard. Vidas got us multiple offers in short timescales. The entire tenancy process was smooth and well managed by them. Highly recommend them - thank you

Tanvi · 16 April 2025

★★★★★ 5/5

Trustpilot

Excellent Work, Positive experience

Michael Griffin at Sanderstead is great, we have a understanding through out the whole process, communication is great and I felt care and support. Jill Parry (Asst. Sales Progression Manager) She is a super star. Brilliant!

Iris · 21 April 2024

★★★★★ 1/5

Trustpilot

Useless and bad service.

I advertised my property for sale, it didn't sell, which is fine, however after months of requesting to remove the property off the market it is still there. I have emailed on a number of times and no response. Absolutely useless and very disappointing as I was planing to place the property on the market with them again next year, but now there is no way I would do that.

Mrs · 29 November 2024

★★★★★ 1/5

Trustpilot

Ready to go to court as a result of…

Ready to go to court as a result of Barnard Marcus auction where I bid on a property and seller didn't have the right to sell. They don't do due diligence on their sellers so now in a position I've paid £20k deposit with an agreed completion date where the seller can't even complete - thanks Barnard Marcus for doing your due diligence (there is a regulator in your line of biz and will be in touch with them) Liz George

Liz · 13 June 2024

★★★★★ 5/5

Trustpilot

Max Harffey was absolutely brilliant…

Max Harffey was absolutely brilliant during my very challenging purchase of my apartment. He helped me every step of the way. Communicating with me all the time. Giving me support when I thought my home was lost. Fantastic and great outcome because of him.

Ana · 25 September 2023

★★★★★ 1/5

Trustpilot

I will never deal with this…

I will never deal with this agent(Barnard Marcus Chiswick)again and advise others to stay away from them. All they care about is taking their commission. If you have problems with your tenants, they are never there to help. They placed a terrible tenant in my flat who left it damaged and neglected the garden, causing complaints from neighbors. Whenever I tried to contact the office, there was no response. When I visited the office, I was told that the manager and staff were in meetings and had to wait for a long time, only to have my issues ignored.

SAMY · 28 May 2024