Trusted Agent profile · London
★★★★★
737 reviews across 2 platforms
85 Rectory Grove, Clapham, London, SW4 0DR
Barnard Marcus's office in London, at 85 Rectory Grove, is rated 3.1 out of 5 across 737 reviews on two platforms, including 234 Google reviews rated 4.5.
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Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotWe recently had a very terrible…
We recently had a very terrible experience with the tenancy with Barnard Marcus. Very poor Customer Service . Property management was almost unreachable when we had the issue at property .They will never fix the issue in property on time instead they drag it for long time. I would not advise anyone to go with this agency for rental property.
5/5
GoogleIt was nice to work with Harry. He is a nice and professional person. Excellent ant joyful experience from start to the end. Me and my friend all appreciate Harry very much.Thanks a lot for your help Harry!
1/5
TrustpilotNot assisting me to get my 2k deposit…
Not assisting me to get my 2k deposit released by the landlord. No comment from the landlord as to any issues. Having to put in a dispute with TDS
5/5
GoogleMortgage Services Senior Consultant, Peter has been an amazing help through the whole process. Highly recommend!
5/5
GoogleAshley has been a great help throughout the moving process. Thanks!PositiveProfessionalism
5/5
TrustpilotLetting a property
Letting a property , for many years I have found letting agents to be lazy and lacking in basic skills.Sofia and Rebekah have amazing customer care qualities for both tenant and landlord always fair.This office is highly recommended for their professionalism .
5/5
GoogleNida at Barnard Marcus has been outstanding from start to finish during the process of renting out/managing our property. Very professional, patient and understanding making the whole process stress free for us. Thank you. We shall certainly be coming back due to the high standard of care.
1/5
TrustpilotJust about a minute ago recived a call…
Just about a minute ago recived a call from them regarding enquiry we made with my wife..... the was supper unhelpful trying to made me stupid on the phone by starting to speak on a slow motion and then rudely he hang up please sort out your agents you are not going to get more business in that manner
4/5
TrustpilotThey worked hard
This was not the easiest or quickest sale for a number of reasons but Francesca and Zuzanna worked tirelessly to resolve the issues and ultimately get everything to work. They certainly went the extra mile.
5/5
GoogleI love the Lettings team in this office, they all worked together to make sure that I could move into one of there properties with in just 2 weeks from the initial viewing! I didn’t think I would be able to get in so soon but they were very efficient and went that extra mile to make sure I could.
2/5
TrustpilotMediocre no customer service…
Mediocre no customer service whatsoever. Clearly no sales strategy. I would never recommend.
5/5
GoogleFantastic service from Laura in the letting team! She was super efficient, very proactive, full of recommendations to help secure the best rent and tenants. Would highly recommend the Barnard Marcus Team at Clapham.
5/5
GoogleOliver Mason at Barnard Marcus in Clapham carried out a speedy, professional and competent sale of my flat in Balham. I was told that it would take 5 days to find a buyer and 5 days later the flat was sold at the asking price!!
1/5
TrustpilotLiars
They took the £500 deposit successfully enough. After that all they delivered were excuses and delays. The young lad (manager, apparently) thinks he knows everything and we're too stupid to see his lies. Avoid if you can, but if you want the property, you want the property. Just deal with them in writing. Then you have something to hold them to.
5/5
TrustpilotMortgage sorted and good deal
It was great dealing with Priscilla Mohanarajah, once all the documents were sorted it was simple to work out the best offer for myself and to submit the application. The mortgage itself and valuation were done promptly and I was impressed at the speed all things got done. Would recommend!
1/5
TrustpilotI would leave a negative star if I…
I would leave a negative star if I could! Horrible people. They don’t have basic courtesy. Rude on calls and in our last interaction they were literally shouting at us on phone. Highly incompetent staff who know nothing about the property. And they treat tenants like second class citizens.
5/5
GoogleHappy to recommend Jack and the team. Great service and advice.
1/5
TrustpilotGot told by a worker there would be a…
Got told by an employee that there would be a refund in 3-5 working days. 2 weeks later we are still chasing this. 3 different people told us a different story. They can take money really easily but getting a refund is something they probably never heard off.
1/5
GoogleMy rental contract ended 28 october 2021,the agency was informed 3 months befor that i'm leaving ,everything ok .till i get a mail from them that i have to pay the rent for November also !! Why ?? Realy stupid !!
5/5
GoogleThomasz and Jordel in the lettings team quickly found me a place to rent that exactly matched my needs. They were responsive, and helpful in navigating the tenancy reference issues for an non UK resident. Would recommend them to anyone looking to rent in the Clapham area.PositiveResponsiveness, Professionalism
1/5
TrustpilotRubbish agency
Rubbish agency, if you no sell with them, you cannot see any house from them, ridiculous
1/5
TrustpilotRubbish.
Rubbish.. if you not sell with them, they not show any house for you. Ridiculous!!
5/5
TrustpilotVery happy with Emily from Barnard…
Very happy with Emily from Barnard Marcus, she was very helpful and professional at all times when we were selling our house
1/5
TrustpilotWhatever you do don’t use them
A terrible group of unprofessional and incompetent staff Poor communication
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