Trusted Agent profile · London
★★★★★
736 reviews across 2 platforms
85 Rectory Grove, Clapham, London, SW4 0DR
Barnard Marcus's office in London, at 85 Rectory Grove, is rated 3.1 out of 5 across 736 reviews on two platforms, including 234 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Barnard Marcus hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleWe paid the deposit and the agent fee for an apartment to be removed from market and they rented it to someone else and now I'm homeless. Don't ever use them. They didn't even called us to communicate that other people were offering more money for our flat. I have never had a problem before with any agency and honestly, I would never, ever recommend to anyone dealing with this people.
5/5
GoogleThe best service we have received from an estate agent - they were constantly on the case with solicitors and buyers alike. They really have a great Sales team managed by Jack, both he and Andrew did not just stop working for us once the offer was accepted, they saw all the way through constantly in communication, even on days off. We would definitely recommend and return for our next move.
5/5
GoogleGreat Team, Peter has been absolutely amazing helping us with our mortgage. Really professional and helpful. Would highly recommend his services.
1/5
TrustpilotWorst company for landlords
Worst company for landlords, they don't pay rent on time, they don't chase tenants for overdue rent until you as a landlord follow up. They don't check the property. They are useless worse company I have ever paid to let my property.
1/5
TrustpilotIf you have the chance to avoid - avoid!
I had the displeasure of dealing with Barnard Marcus at Clapham Junction last year purchasing a house. Unprofessional, dishonest and rude doesn’t even scratch the surface.If you have the chance to avoid- avoid!I was lied to by their sales agent and only after speaking directly with the seller did their deception become clear.
5/5
TrustpilotVery enjoyable experience
Oscar from Barnard Marcus was very professional and was able to offer a lot of useful information. It was a pleasure to be shown around by someone, who obviously took pride in the job.
1/5
TrustpilotMy experience is on the lettings side
My experience is on the lettings side. If I could rate them as 0 stars I would. Incompetent to a level that is almost unbelievable. And on top of their incompetence they are rude and harass you with calls even after you have stopped doing business with them. Avoid at all costs.
1/5
TrustpilotTragic service and responsiveness
Tragic service and responsiveness. Reported a broken thermostat before Christmas, understood that because of the holiday period and maintenance availability it might take a while to get stuff sorted. It is now the 1st of February, our thermostat is still not changed, but our boiler has just gone as well and I have little-no faith that this will get sorted promptly. Avoid unless desperate for a property.
5/5
GoogleThank you so much Barnard Marcus. Absolutely great service by Dominic Pinnock! Kept us informed every step of the way, nothing was ever too much trouble. Thank you! From: Pedro & Fabiana Salgueiro
Thank you so much for taking the time to leave us such a lovely review, we are thrilled that you were happy with our service.
1/5
TrustpilotBooked a viewing a couple weeks ago
Booked a viewing a couple weeks ago, from the beginning the agent ola or olah smelled of paraphernalia and Body odours.His breath especially was the ticking time bomb I felt like a dragon was breathing all over me. Very messy and unofficial. Definitely off putting, It resulted in me going down the road to another lettings agent.
1/5
Trustpilotdishonest plus incompetent
A property with 4 bedrooms semidetached two entrance in SW17 , despite reducing from 2300 to 1700 did not let. But worse was removed the property with fake reasons without telling the landlord from the zoopla , most probably just to show the weeks to rent showing less on the zoopla. also hardly returns the messages, judge yourself IS THERE ANY WORSE AGENT
4/5
GoogleI found Jack and his team straight forward to deal with and efficient. Overall a professional team that I'd work with again
5/5
GoogleThe team here are awesome! They took on my property which was not an easy one to sell in the first place and did not give up trying out different solutions until it was sold. Not only that but I worked with their recommended solicitors and mortgage broker ( Peter) and they are helping me on the purchase of my new flat. Would happily recommend them :)
1/5
TrustpilotVery disappointing
Very disappointing, sent inquiry form right move, took 24hrs to respond back and insisted i see their mortgage advisor face to face before viewing property.Convinced them i required a small mortgage and wish to see the property first. Booked me in and no confirmation email, just ignored.
1/5
TrustpilotAwful customer experience - DO NOT USE THIS COMPANY
Customer service experience was absolutely appalling, when it came to close a rental contract. The company did not inform us (tenants) about the deposit release procedure accurately and we had to follow up constantly to make sure the process of releasing the tenant deposit is kicked off. I have rented quite a few properties in London in the past 10 years, but Barnard Marcus was the worst experience!
2/5
TrustpilotBe wary!
The evening before the auction I was notified the property I was following had its starting price increased by £30k! I'd not of even entertained giving them a deposit to bid at the new price. House sold for above market value despite needing extensive work? Very suspicious. Let's hope the deposit comes back easy?
5/5
TrustpilotQuick and helpful!
I just had a couple of questions about a property so gave them a call. They were to the point and couldn't be more helpful. No beating around the bush or pushiness like I've had from other places 👍
5/5
GoogleCouldn't recommend Barnard Marcus in Clapham enough. We dealt with Jack Whiley who was really proactive and helpful throughout. Thanks!
5/5
TrustpilotWe rented a property through barnard…
We rented a property through barnard and Marcus and Sara the agent really helped us she was very helpful and I have had a very positive experience with them.
1/5
TrustpilotDo not do business with them wether you…
Do not do business with them wether you are selling or buying.Do not work for this people, they underpay, over work, disrespect, plenty of words game to trap you, every conversation is a doc to sign for them to then chase you back. Fake environment and no management, just appearance.
1/5
GoogleDo not do any work for them. So bad with Payment. I have finished work on the 24th of December last year and still not paid by their Clapham Branch
Hi Ruzhdi, I believe that the Lettings Manager has spoken to you about this issues and is in the process of resolving it with our accounts team on your behalf.
5/5
GoogleI had a wonderful experience working with Tyler Scales on finding a property. Although I ended up going with another flat last minute, I experienced excellent communication and reliability from him and his team. I couldn't recommend them more.
1/5
TrustpilotBeware Andreja Kmetovic in lettings…
Beware Andreja Kmetovic in lettings west Kensington. Dishonest and does not respond to emails when complaints are made. Took money from our account which went against what was promised. Following up in small claims court.Refused to give our tennant's a refund for overpaid rent (+1k).Whole branch refused to respond to emails. Or give any direction where to send complaints to.
1/5
TrustpilotBarnard Marcus Estate Agents honesty in advertising
Barnard Marcus Estate Agents This estate agents has no integrity they constantly place their billboard outside my flat which belongs to a Housing Association block of flats which has no tenants that have purchased their flats in Forest Hill London. Please stop doing that and start being honest with your advertising.
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Tell us what you need and we'll put you in touch. Barnard Marcus hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
