Trusted Agent profile · London
★★★★★
737 reviews across 2 platforms
85 Rectory Grove, Clapham, London, SW4 0DR
Barnard Marcus's office in London, at 85 Rectory Grove, is rated 3.1 out of 5 across 737 reviews on two platforms, including 234 Google reviews rated 4.5.
Tell us what you need and we'll put you in touch. Barnard Marcus hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
GoogleAVOID - DO NOT USE. I called to arrange a viewing which was confirmed. two days later, on the date of the viewing, I left work and cycled across London for 30 minutes only to find no one at the property. When i called the head office I was told that the property had already been let to someone else and I could view it. No explanation given, no communication before the viewing to let me know. Really poor customer service.
1/5
GoogleDo not use their solicitors (sequence). We were advised to do so by their team, despite our reservations, we were assured that this would be the best option. The service was shocking. I only spoke to the solicitor once, despite calling many times. We were cc'd into emails and asked to read through the correspondence or attachments, if wanted to find out what was going on. I cannot stress how dreadful the service is and how they should at all costs be avoided.
5/5
TrustpilotGeorgina at Lavender Hill
My son bought a flat in Nine Elms, the process was handled by Georgina Saunderson from the Lavender Hill branch of Barnard MarcusThe structural survey identified a few issues that needed to be sorted outThe situation was complicated as the vendor has emigrated to Australia and the property unoccupiedHowever Georgina walked us through the process with sensible solutionsIt has been a pleasure to deal with her
1/5
TrustpilotGood luck if you are a seller!
Wanted to see an auction flat. Emailed. No response. Chased - one response with few details. Emailed two more times, no response. Showed up on day of viewing and met with a disinterested and rude agent really looking to end the viewing. What a wonderful experience! Would never use them if I were selling. Good luck to you if you are!
5/5
GoogleThe entire team at Barnard Marcus made the entire process of looking for and moving into a new home streamlined and easy. Specifically Rachaline, her constant support and help through the process of finding a place and then negotiating and moving in has left a sweet taste in our mouths.
1/5
TrustpilotScammers
Scammers, don't trust them, I've lost time and money when I was about to buy a flat. They recommended me their mortgage adviser Timea Bozhani which charged me 750 pounds upfront. Despite having an excellent score I didn't qualify for any mortgage. I will never again use this agency, and for sure I'm not paying anyone upfront.
1/5
TrustpilotAlready bad experiences during the…
Already bad experiences during the tenancy so we looked to move out, inventory checkout was poorly coordinated - we were told someone would call us on the day of checkout, nobody did, so we rang them up and they gave us the external inventory agents and they said they had no record of a appointment for our property. We are now 3 weeks post-leaving the property, and still no sight of the deposit.
5/5
TrustpilotThank you Priscilla Mohanarajah for…
Thank you Priscilla Mohanarajah for your excellent help with my mortgage. Very astute and always quick to reply. Thanks again!
1/5
TrustpilotUnprofessional and Misleading
I believe we were lied to and manipulated by Barnard Marcus in selling our property. They work for themselves, not you (even though you are paying them a commission). Our sale was riddled with issues and we were advised (repeatedly) of circumstances that were untrue. Please save yourself the headache and stress - find and use an alternative Real Estate firm.
1/5
TrustpilotAvoid at all costs.
Avoid at all costs.The important thing for them is the sale, not that they are selling a property with added incentives and then no incentives exist, they go up in smoke.
5/5
TrustpilotBM have been superb from start to…
BM have been superb from start to finish, special thanks to Dom for being so helpful throughout the process
5/5
GoogleHarry was absolutely excellent. Such a comfort through the whole process.
5/5
TrustpilotFairholme Crescent, Hayes, Middlesex, UB4 8QS
My Cousin bought a house in Hayes, the process was handled by Juile and Hayes branch of Barnard Marcus.The structural survey identified a few issues that needed to be sorted out.The situation was complicated as the vendor was in the care home and the property unoccupied.However Juile walked us through the process with sensible solutionsIt has been a pleasure to deal with her.
5/5
TrustpilotFantastic experience with Eva and Leon
Fantastic experience with Eva and Leon. We sold and bought through them. They were highly effective in a challenging market. Above all else, when the sale had been agreed, they worked so hard to get it over the line. Couldn’t recommend them highly enough.
1/5
TrustpilotCrap service
Despite not using them to sell a property they keep contacting my wife who has blocked the number. They don't know when to give up.
1/5
TrustpilotI used Barnard Marcus to find a tenant…
I used Barnard Marcus to find a tenant for my flat. After a number of years my tenant moved out and I needed to release the deposit (set up by Barnard Marcus) They demanded an up front payment of £2955.95) - more than the deposit. These people are dishonest do not use them
1/5
TrustpilotExtremely vexed by these people. Stay away if possible
Lost out on an ideal location because staff at the mitcham office failed to phone me back. I phoned them on Monday, Tuesday and Wednesday. Each time receiving a promise that I would get a call back except on Wednesday afternoon when I called back for the second time that day and was told that the house went under offer that day.
1/5
TrustpilotTerrible management and communication…
Terrible management and communication by the manager at the feltham branch they dont respond to any emails or phone calls. As a landlord i accept to be paid monthly and checks on the property however this was not the case I would not recommend them to manage any property and unfortunately I now had to change agencies.
5/5
GoogleHad a viewing the other day with a chap called Harry. Was very impressed by his professionalism and he really did seem to know what he was talking about. Wasn’t afraid to answer any of my questions and was very helpful. Five stars from me!
5/5
TrustpilotBarnard Marcus/ Priscilla Mohanarajah
I had the best experience with Priscilla Mohanarajah from Barnard Marcus, she was amazing through out the stressful process of finding the right mortgage, what i really appreciate in Priscilla performance is she understood the pressure and fears a buyer can feel during the process , she was assuring, patient and very helpful. Also I admire her follow up even after she done her part.
1/5
TrustpilotI wish I had read these reviews before…
I wish I had read these reviews before starting a tenancy managed by BM. As you can see from these reviews, the agency is a complete mess and nightmare. I won't bore you with the details, but after a year of living with mould, overflowing sewage, and occasional rodents I'm quite surprised they stay in business. They say they will do things and then they don't do them. Complete liars.
1/5
TrustpilotAbsolutely incompetent clowns
Absolutely incompetent, unprofessional and have no idea or what they are doing. Landlords and tenants need to stay far away from them as possible.There system is rediculously unorganised. Judging by all the reviews I'm not the only one that believes so. Should of been given a thorough breakdown of the funds given for fees and the deposit right at the beginning, and they should of have it on there record.
5/5
TrustpilotHelpful from start to finish
Brian at Barnard Marcus could not have been more helpful. We are a charity who had been gifted land in and we decided to sell at auction. We had no experience in this field whatsoever and Brian kindly guided us through the whole process from start to finish with a ended up with a fantastic result at auction.
5/5
GoogleAbsolutely pleasure working with Dominic and his team. Very professional and friendly and great knowledge of the local market. Would highly recommend him.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Barnard Marcus hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
