Barnard Marcus London reviews

★★★★★ 1/5

Trustpilot

Very poor.

Very poor.Buying a flat in Acton. Started the process for a new build in October and told we would be in before Christmas. It is now mid January and we still have not exchanged or recieved completion date.They lied and said they couldnt complete before Christmas as there was an error in a document, which nobody shared with me (so impossible to change). It turned out the orignal document was correct.The office staff are good but higher up (sales progression) do not care at all.Would not recommend - even with a new build has taken 3 months.

Hannah · 15 January 2020

★★★★★ 1/5

Trustpilot

The experience is beyond horrible

I had one of the worst experiences with Barnard Marcus. They don't provide the contract until the moving date. When they gave us the contract, the address, name and price are all incorrect. Not to mention, their employees attitude is beyond horrible. For example, when I asked them to provide the contract 1 week before the starting date of the contract.The agent shouted it at me that it's not like signing the contract on the moving date, we still have time.First of all, people should receive the contract few weeks in advance. And the most unforgivable part is the attitude, you should not shout it to your customer because you already received the deposit. We are still your customer and Barnard Marcus should complete their duty even after receiving the money!If you need to find a letting agent please don't go with Barand Marcus!!! So disappointed! Even now they still have not correct the address on the contract!

ML · 10 October 2019

★★★★★ 5/5

Google

Have had a fab experience working with Harry to find the right flat. Harry personally reached out with a flat recommendation after we'd discussed our fairly specific and unusual requirements and we've just had our offer accepted! Really professional and great communication. Wasn't pushy at all, just gave us the info we needed to make our decision. Thanks so much for all of your help Harry!

Bryony · 27 August 2022

★★★★★ 1/5

Trustpilot

Incompetent

I have been having difficulty selling my house.I received a letter from Barnard Marcus saying they were aware of this & that they could help.They arranged a home visit. Less than 2 hours before the appointment they phoned to say there was no point in them coming as they don't do my area.

Miss · 12 October 2023

★★★★★ 1/5

Trustpilot

Cannot be trusted!

Happily accepted my offer on a property to rent. Paid a deposit. They then told me that i had a CCJ so have failed the referencing!! Gave me some lame excuse and said i can't have my money back. I advised that i have the most recent copy of my credit report which shows i have no CCJ, but they were not interested! Now have to start a process all over again and somehow how to replace the money that they happily took with no remorse!

Keisha · 9 September 2019

★★★★★ 5/5

Google

Renelle and Dominic have genuinely made the difficult process of letting my rental properties an absolute breeze. From first contact Renelle has guided me through the process. Their listing really did capture all of the things about my property that would draw interest, their viewings were carried out semmlesly with minimal disruption to the resident. With their excellent list of prospective tenants Bernard Marcus Clapham got me the best tenant on excellent terms all round. I would definitely be using them again.

Jawhari · 28 August 2019

★★★★★ 1/5

Trustpilot

Abysmal service - avoid like the plague

Barnard Marcus "managed" the property we lived in for two years.Appalling service: both property coordinators in charge of the property were equally as incompetent and the first one was extremely rude.The list of issues is too long to include in this review and the lack of reactivity or interest on their part was just staggering. As an example, they had no trace of who carried out the inventory & check out and they had no idea what scheme our deposit was put into...I hope I don't ever have to deal with Barnard Marcus again - if you can avoid them, definitely do!

Brendan · 17 May 2019

★★★★★ 1/5

Trustpilot

Avoid!

Front office negotiators and managers were incompetent - when we initially put an offer in to let a flat they had worked out pricings wrong for deposit etc which we had to correct them. Throughout our time at the property they got our names wrong numerous times despite us again correcting them - it got to the point where we thought they were making a joke out of calling us by the incorrect names - very unprofessional. They also took my contact details wrong again despite me correcting them so I missed emails that were sent to me on plenty of occasionsThe Property Management team have no sense of urgency. We had broken oven for 2 months which we were unable to use at all - it seemed like we were chasing them as opposed to them chasing the landlord. Told it would be escalated but never was. We were advised to just try plugging the oven into a different plug socket to see if it would work which was ridiculous as the oven was fitted into a wall cabinet. Other things reported in the flat never fixed. Constantly us chasing for updates, never them coming to us with a solution. Deposit took over 10 working days to be returned, again we had to chase on this I've rented for 4 years and this is the WORST experience I've ever had.

Claire · 26 April 2019

★★★★★ 1/5

Trustpilot

Rude

Rude, pushy and aggressive - avoid at all costs. I rang to request to see a few property brochures and see what was available - was put through to a woman who asked me 101 questions then became angry when I refused to answer some personal ones. I quote 'I'm not driving down and wasting my time if you refuse to answer' - I wasn't trying to book a viewing, and would have shared my info if I was shown brochure and saw a property I liked.

Jenny · 25 April 2019

★★★★★ 5/5

Google

Jack Whiley and his team continually offered good straightforward advice throughout the purchase of this property. Just what you want from an estate agent - ie no waffle or false promises. Thank you.

William · 28 August 2018

★★★★★ 1/5

Trustpilot

Poor service and bordering on illegal behaviours

I was a tenant with them. Very slow response time to any queries or concerns. I had to send numerous mails to request getting some mould in my bathroom removed. It took months to eventually fix. I had to email environmental health before they would respond to me. They gave the contractor the wrong house key when they came to finally do the work and when the contractor could not get inside they tried to charge me the call abort fee. It was exhausting dealing with them and they really are just a gang of crooks. Would not recommend from a tenant point of view as they charge very high fees also. If someone was not mature enough to stick up for themselves them would be severely out of pocket and living in a mould infested property.

Aisling · 19 February 2019

★★★★★ 1/5

Trustpilot

Appalling company who seem only interested in their overinflated commission

If I could give Barnard Marcus 0 stars I would. Whilst they may have sold my property. In 6 months they found 1 potential buyer and I had to show him round. Throughout the entire period I had to chase them I complained on numerous occasions but nothing changed, and in the end when I complained formally in writing the response was "We understand you're not happy with the way your sale had been handled but none of the problems stopped the sale going through"Hopefully I'll never have to move again but if I do it won't be with Barnard Marcus.

Brian · 14 February 2019

★★★★★ 5/5

Trustpilot

Sabira at Barnard Marcus is a star!

Brilliant service by Sabira. She is a great professional. She has done such a marvellous job with my sale recently. She explained everything in detail and made me feel so comfortable while taking through this journey. Thanks SabiraKeep up your good work Sadaf

Sadaf · 15 April 2024

★★★★★ 1/5

Trustpilot

1 star because I cant select 0 stars!

1 star because I cant select 0 stars!! without doubt the worst lettings agent ever, Catalogue of errors, poor service incompetent staff in Richmond branch (Benjamin German) and also the head office (Ann Marie Kirby/Daisy Saunders. Unable to resolve queries, no co-ordination between staff. constant telephone chaser call with no resolution. Elevated to manager (Francesca Mitchell) without conclusion. Still waiting for my deposit after another BM error in taking a mysterious fee!!Do not under any circumstances use this company they are USELESS!!!

Wayne · 2 October 2018

★★★★★ 5/5

Google

I have just purchased with Barnard Marcus in Clapham. They were incredibly supportive throughout the whole process by getting involved & chasing the sale at critical points to ensure as smooth a process as possible. The thing that really strikes me about this office is they truly work as a team. If the sales negotiator who is dealing with your sale / purchase is out of the office, other members of the team always ask if they can help & actually do step in if they can. Great, great agents. Would definitely use them again.

Sabrina · 28 August 2018

★★★★★ 1/5

Trustpilot

I even don’t want to give one star…

I even don’t want to give one star because of very very cheap and low costumer services. Avoid them because of the cheap behaviour of staff. They value their own time not the costumer.

Fahad · 13 September 2024

★★★★★ 1/5

Trustpilot

Absolutely TERRIBLE service (Richmond…

Absolutely TERRIBLE service (Richmond offices). First, we were given the wrong information about the release of our deposit. We were asked to first go to the landlord in order to get our deposit. The landlord was on holiday so we waited for when he got back. The landlord then advised us that the deposit wad with Barnard Marcus. When we again approached Barnard Marcus (depending on whom we approached) we were then told that Barnard Marcus was now waiting for the landlords sign off!!! Not only were we given the wrong infornation but no action was taken to request the landlord for the release until after we chased Barnard Marcus a few times via calls /emails...When I requested tone am with someone in the office to escalate the issue i was told that the agent that we wwre dealing with was the manager of the office!!!We still haven't received our deposit despite receiving a go ahead from the landlord!!!!Stay away from this unprofessional firm if you want a peaceful tenancy and your deposit back.

Dilpreet · 16 July 2018

★★★★★ 5/5

Google

nice environment with great welcoming communication, Giorgia was brilliant as she completely understood my need quite quickly and helped to find a nice flat in Clapham with a great service.

Giancarlo · 28 August 2019

★★★★★ 2/5

Trustpilot

Disappointing

Disappointing service. In my personal experience, I did not find the agency knowledgeable, I had to correct my name, and the amount agreed for a house purchase was wrong on the form, also not turning up for a viewing, and more. I don't blame the agency staff, something clearly needs to be fixed with the training. They are pleasant on the welcome and social side so I feel a bit sorry for them as I'm not sure where things are going wrong! I hope the managers can find a way to improve standards.

MP · 22 June 2018

★★★★★ 1/5

Trustpilot

VENDORS - Spend that 0.5% extra

VENDORS - Spend that 0.5% extra to provide your buyers with a legal above board experience. We purchased a flat with Wintana at Barnard Marcus. They do not respect the law regarding conditional selling. We were forced to use in house solicitors to have our offer put forward. We were pushed to sign contracts when our property was not in the condition we offered. Very money-focused, no customer service whatsoever.

DOMINIC · 13 October 2021

★★★★★ 1/5

Trustpilot

I signed a contract with them what a mistake !

I signed a contract with them in December, for 12 weeks, their staff over priced the property by £100,000.00 ! Local market knowledge !4 months later, i was told it was overpriced, as I tried repeatedly to get out of the 12 week contract which I believed to be over, I was told you then have to give a further 28 days notice !What a stitch up! avoid signing with them !Comment on agent feesThey got me to put the property on at £100,000 more than it was worth, with a fee based on this, then when the price was reduced wouldn't reduce their fee - its a scam to get more fee's !

Nick · 18 April 2018

★★★★★ 1/5

Trustpilot

Unprofessional

We agreed to move the 1st of March, the state agent asked us to live the 28th if Feb. We were trying to understand why pushing us to do so. We have previously arranged with our removal company for the 1st March. The state agent took 3 days to send us the contract over, just Te afternoon before we were supposed to move in. And it was delayed for a day, we had to reschedule the removal company many amd oay fees and change the date for a day where it increased £10 extra per hour! It is really disappointing and we were so frustrated. Don’t trust them and get anything written by email.

Caro · 2 March 2018

★★★★★ 5/5

Trustpilot

The agent i spoke too had already…

The agent i spoke too had already answered 90% of my questions before i even had the chance to think of them myself!From the very start to end i felt supported and confident leaving the responsability with them.Highly recommend for an efficient and thorough service!

Mark · 9 February 2024

★★★★★ 1/5

Trustpilot

Estate Agencies immorality

It is immoral, unethical Estate agency taking deposit from the tenants and keeping it in their system to improve their cash flow. Maybe they are on the edge of bankruptcy.I agreed to rent a flat for 1300/month. then the agent said the landlord wants 1325 I said ok. We signed agreement and I paid £500 deposit, it was immediately deducted from my account. next day the agent said the landlord wants £1350 I said no I want my money back, aweek later said ok the landlord might consider your offer! I said no I want my money back! since 20 oct till now which is 31 oct I have not recvd my money and still asking them everyday to pay me my money. What should we do with people lie that?

Henry · 31 October 2017