Barnard Marcus London reviews

★★★★★ 1/5

Trustpilot

Worst estate agent i dealt with

I handed over my property from Yopa to Barnard Marcus to have this sold asap. 7 months down the line only a few viewings with 1 offer which was way under. Communication is the biggest issue this estate agents has and they don't care about your price you want the property sold at but they just want to get rid of it.Would avoid at all costs, have to keep chasing up for feedback, cancellations, updates.Frustrating to say the least. They asked me to reduced my price 3x and even then they could not even get me a decent offer. I honestly believe their client base is awful and they keep blaming the market.

Navid · 25 April 2021

★★★★★ 1/5

Trustpilot

MUST AVOID this agent

MUST AVOID this agent, last year in COVID i had booked rental property and was required to pull out at last min after doing payment but document signature stage. i have been chasing them for refund for last 10+ months and have still not received refund. EXTREMELY DISAPPOINTED with poor service and not professionalism. Also they had reported my details to energy company which kept on chasing me and sending reminder over text, email and call which i had to raise a complaint to address it but agent didn't help to resolve it at all while they had informed Energy company on my details as moving, they should have reported move in cancellation. I followed up with agent but of no support and Energy company wasn't actioning on details i shared.

Mahesh · 24 February 2021

★★★★★ 5/5

Trustpilot

Our agent Dagmara is simply the best! Highly recommend

I must say our agent Dagmara every step of the way has been exemplary- she put us first as the client and was extremely patient whilst we found our perfect home to move to. She kept our buyer interested and stayed in communication with us, without pushing us hard, we got the sense she actually cared about what we wanted and needed instead of just making a sale. Very effective service from start to completion. Thank you so much, I highly recommend you guys.

Customer · 13 February 2021

★★★★★ 1/5

Trustpilot

Rental

I don't normally leave reviews but this time I had too.Found a flat online. I was told the landlord was looking for a long let and good tenants. Was in Italy at the time so couldn't see the place other than what's app videos I was also told parking was available.We got a unfurnished flat. Moved in on the 1st Jan 2021. On the 12th Jan 2021 had calls from another agent. Who had the property for sale. Asking to do viewings during lock down and covid.We asked Barnard Marcus if the landlord wanted to sell, the agent said no.The landlord had viewing since November 2020. (I'm sure Barnard Marcus was aware of these)I wish Barnard Marcus had been honest with us from the get go.So only do we have no parking and was lied to about that. We also have to move out in 6 months. The place was unfurnished, so we spent 6k on furniture had to pay 6 months rent up front. (12k) Had lots of issues of with the flat. A month later its finally being looked into (property management is not very good).At the end of the day, we would have been happy if we found a place with a long let with parking. But at the end of the day nobody likes being lied to. Moving forward we will be triple checking everything with our next place as we don't want to be in this position again.

Jason · 29 January 2021

★★★★★ 1/5

Trustpilot

disgusting and unprofessional

I viewed a flat with them and they asked for holding deposit! just to put my offer forward to the landlord!!!! and they said we will refund you if the landlord did not accept your offer. Now imagine this could be 10 days of my time wasting if the answer was no. I decided to not to that BUT this is a total lose for the landlords because my offer could have been accepted if that landlord was aware but never been put forward. I would not wanted that if I was a landlord.

Maral · 17 January 2021

★★★★★ 5/5

Google

Highly recommend the team at Barnard Marcus- Clapham. From the moment I viewed the property, right through to us moving in on the weekend...... the service has been brilliant! Big thanks to Renelle & Dominic. Tas & Dan!

Anastasios · 28 August 2018

★★★★★ 5/5

Google

Very happy with Jack and his team at Barnard Marcus. They guided us through a first flat purchase in Clapham and were really supportive and helpful with our inevitable questions about the process and paperwork. Would definitely recommend!

Ailsa · 28 August 2018

★★★★★ 1/5

Trustpilot

Very unprofessional

Very unprofessional. Letted a property through them, had issues with people randomly accessing the property, scheduling viewings without even asking. Absolutely useless at doing any sort of repairs. Still waiting about 6 months for the intercom to be fixed.Currently, the boiler is broken so I don't have hot water or heating and it is 0 degrees - tried contacting them multiple times but they just don't care. In the 13 years I have rented in the UK, I have near had to deal with such incompetence...

Delwyn · 30 December 2020

★★★★★ 1/5

Trustpilot

The worst agency I ever had to deal…

The worst agency I ever had to deal with. The contract and they said everything works in the house perfectly whereas when we moved in there was no heating and hot water in the house at end of November. The property manager's response to this after days of waiting for someone to come and fix it, she said it's not an emergency so they can't act without the landlords approval. If something broke in the house and I called them they told us someone is coming to have a look, but no one ever came. When we left with no explanation they took some of our deposit, had to call 3 times to get it sorted and we are still waiting..

Irén · 21 December 2020

★★★★★ 5/5

Google

If I could give 10 stars, I would. In fact, we would not have been able to buy a property without Peter's help and continued dedication. Thank you Peter for everything you have done for us!

Anna · 28 August 2019

★★★★★ 5/5

Trustpilot

Earl’s Court Branch

A heartfelt thanks to branch manager Vicky Horseman, Sales Manager Nathan Davis and their colleagues in the Earl’s Courts Branch for the professionalism, dedication, efficiency and effectiveness of their incredible support throughout the long process of my ultimately successful flat sale. They made a fraught process (no fault of Barnard Marcus) bearable and left no stone unturned in rapidly dealing with obstacles, finding solutions and driving progress. They were a pleasure to deal with throughout and I cannot recommend them highly enough.

Nigel · 18 December 2020

★★★★★ 1/5

Trustpilot

very unprofessional -cannot be trusted

very unprofessional -cannot be trustedmy client agreed a purchase with the finchley office on thursday, we made the mortgage application on Friday - the following monday my client receives a letter from Barnard Marcus saying they are not proceeding with the sale - no reasons given,just incredible and sadly means they cannot be trusted - never had anything like this before

Rob · 12 June 2023

★★★★★ 1/5

Trustpilot

Absolutely disgusting service

Absolutely disgusting service. was so shocked with the service it actually made me laugh. Feel so sorry for anyone trying to sell the home with Barnard marcus in worcester park. I’d seen a property on line that i wanted to view as the phones still wasn’t working and nobody returned my call from another branch I drove there to try and book a viewing. The older lady in the sales team came over and said that house is under offer she then dumped the details of the under offer house on the table and walked off. There wasn’t and conversation regarding other properties similar or budget. She may as well of said “ I hate my job and don’t want your custom”. So shocked and will never use or recommend again. on the bright side my £500,000 will be going to someone helpful.

Jay · 16 September 2020

★★★★★ 5/5

Trustpilot

Professional and proactive

Professional and proactive. Kelly and her team have been really helpful in their approach in marketing my flat and provided regular guidance and updates.

Ayesha · 29 March 2022

★★★★★ 5/5

Trustpilot

Ben is an amazing agent

Ben is an amazing agent, he is very well mannered and polite and provided everything I was looking for as a first time buyer, it was a good experience for me and my girlfriend.

Luke · 13 November 2019

★★★★★ 5/5

Google

Very good service led by Jack and his team. A sale on our flat was agreed in about a week of putting the property on the market. We are very pleased to recommend Jack and BM team.

Rodrigo · 28 August 2017

★★★★★ 1/5

Trustpilot

I called to enquire about a listing on…

I called to enquire about a listing on their website. Having phones two different offices and being told that it was dealt with by a different office that I should google (really poor service) I spoke to the correct office. I enquired and they said that those listing had been sold and they would be removed upon completion of the sale. I asked if i could leave my details incase they didn't complete and was informed that they would complete. Didn't take my details for alternate properties or if anything else arose. Terrible. Avoid at all costs.

Paul · 22 May 2020

★★★★★ 1/5

Trustpilot

So this is why real estate agents have a bad name...

I was a tenant with Barnard and Marcus and my all-round experience has been horrible with them. The property we were rented out had several issues from the beginning of our tenancy, and in the moment we got there we were assured that these issues (ex. window not closing properly, sink with a leak) would be taken care of ASAP. Not so: it took us 6 months of constant badgering to get them fixed, with all the issues getting worse in that time-span (and an attempt on their part to blame it on our own use of the house)!To terminate the tenancy (so that we could get out of this circle of hell), we were told that the only possible way was for them to find a new tenant. So, we were told that they were making sure to do so... not so: a month later we checked and saw that our property was not listed anywhere. We contacted them about it and did not get an answer back for another month, until they decided we were worthy of their communication because we had decided to withhold our month's rent. Overall, B&M is a horrible company to work with. They lack transparency, have poor communication standards, and do not seem to understand their role as an housing agency. I advise fellow tenants not to rent from B&M. Furthermore, I also advise landlords not to list their property with them: they will not do it justice and will be ready to blame you for their own shortcomings. I also advise the few professional individuals in the team to find another place to work at: you guys tried your best, and I honestly appreciated it all year long, but it's not your responsibility to make this agency survive. Jump ship while you can.

Tomaso · 22 May 2020

★★★★★ 1/5

Trustpilot

Sold my house through this agency

Sold my house through this agency: AVOID. These people are below any professional standards.It is because of this type of incompetence and arrogance that Real Estate agents don't always have a good reputation. Shame on Barnard Marcus:- no agents during viewings or late, no contact for 2 months between offer and exchange, property photos were not reflecting the house still after asking to change them, 5 different people to deal with, no support between offer and exchange etc..., arrogance and greed is their motto. I regret I did not use Keating services who happened to be excellent.C.Charon

Chris · 26 April 2020

★★★★★ 2/5

Trustpilot

The feltham branch are very goof at…

The feltham branch are very goof at finding tenants however once the tenants are in the communication after is very poor. Several emails sent and you rarely get a response. And the property management team are quite forceful in the way they demand repairs and work to be done immediatley. If you choose to go with one of their engineers which gives them commission based, I found they overcharge by at least 20%.

Alla · 26 November 2021

★★★★★ 5/5

Trustpilot

I sold my property with Barnard Marcus…

I sold my property with Barnard Marcus at sanderstead, the manager Shelley was excellent, very professional, kept me up to date all the way. Would definitely use this company again.Peter sinclair

Peter · 3 August 2020

★★★★★ 1/5

Trustpilot

Barnard Marcus Earls Court

Barnard Marcus Earls Court; Leighton Buzzard sequence homesI wish it was possible to give negative stars. We started renting a place as students without working water or heating, in response to this the agency did nothing! Now im chasing my deposit! They have not been able to reach the landlord since 5 months. Emmauel Durou, a wealthy Deloitte employee living in Dubai. I hope you are happy stealing money from students without even supplying running water in the kitchen and heating in the middle of February. Please dont support this terrible company which takes money in any way they can! They have made an enemy for the future!

Andre · 9 April 2020

★★★★★ 5/5

Google

Fantastic service from Racheline! Without her dedication and strong desire to help, I wouldn’t have found my new home! Many thanks to you 😁

Kyan · 27 August 2023

★★★★★ 5/5

Google

Amazing service, my flatmate and I found the most ideal flat for the next two years thanks to Harry.

T · 27 August 2022