Barnard Marcus London reviews

★★★★★ 5/5

Google

My flatmates and I are extremely grateful for all the help Chris and Gaizan gave us all through the process of getting our new flat! We had some issues with our references that needed to be fixed to be able to get the flat, and they did their best to help us with this. They were always responsive and helped us even after office hours. We know this would not have been possible without their help! 100% recommended, 5 out 5.

CINDY · 17 August 2023

★★★★★ 1/5

Trustpilot

Barnard Marcus has been our letting…

Barnard Marcus has been our letting agent for 4 months and the service has been atrocious- payment has been late on several occasions and charges that were not discussed have been taken from our account.

Johnson · 18 May 2026

★★★★★ 5/5

Google

Chris and Teraya from Letting were kind and super supportive from the minute we applied for the property we wanted to rent. They kept an eye on every step we had to take to make sure that on our moving day, everything was sorted and we could plan a smooth moving-in. Their work and dedication are outstanding, and I definitely recommend them in the Battersea area.

May · 13 June 2023

★★★★★ 2/5

Trustpilot

Overall I wouldn’t recommend

As they are quite a well known agency I thought I would be getting good service, we were visited by the branch manager, who, as soon as he received my business- completely disappeared and never responded to anything. We had multiple offers accepted however buyers either weren’t informed correctly about our situation or they messed us around. When we finally progressed with our sale the progression team were terrible- never there, wouldn’t respond and wouldn’t update when they said they were going to. I also kept getting calls from their ‘customer service’ team who had no idea how to respond when I told them know angry I was. There was one amazing lady at the mitcham branch who was phenomenal the whole time- she was the only reason I never went insane. Overall I would not recommend Barnard Marcus.

Sarah · 1 November 2021

★★★★★ 1/5

Trustpilot

❌ Paid 12 months upfront, but faced undisclosed risks and an eviction notice I believe was retaliatory, Barnard Marcus failed to protect me as a tenant.

My experience has been extremely poor. Despite paying 12 months’ rent upfront plus a large deposit, I was not told crucial facts before signing, including the freehold setup, the controlling freeholders living upstairs, and the presence of a large dog, which later attacked me in the hallway, the only access to my flat. These are material facts that should have been disclosed.

Ames · 3 September 2025

★★★★★ 5/5

Trustpilot

When you try to buy your first property…

When you try to buy your first property the stress levels are so high, specially if you have been in this country only for 4 years however we were very lucky to come across Enrique Bosch. He was by our side throughout the whole process and explained everything step by step, always trying to find the best mortgage deal for us. We don't know if we would accomplish our dream without his support.! Thank you so much Enrique!

Katerina · 24 January 2022

★★★★★ 5/5

Google

We cannot fault the wonderful advice, help and support we received whilst selling my brothers house through this agency; Craig and his team guided him through the whole process, achieved an excellent price, and supplied a solicitor to deal with the sale. On top of all that Craig personally went out of his way to help with last minute packing/organising disposal of rubbish and even saving the day with a locksmith when my brother locked the doors on final departure without having handed over the right keys - we really could not have asked for more and thank them all for achieving so much....PositiveResponsiveness, Quality, Professionalism, Value

Sue · 25 August 2021

★★★★★ 5/5

Trustpilot

What can I say about Barnard Marcus?

From making a call to the office and booking the valuation of our property, the service provided to us has been exemplary.A very professional young lady arrived to carry out the valuation and it was recommended to delay listing as we were very close to Christmas.This did not delay Barnard Marcus in arranging viewing appointments from the very next day.Two very able and competent young ladies were put in charge of selling our flat and there was no slacking in arranging appointment after appointment. As many as three on some Saturdays.One young lady moved on from the company, but Shahana stayed and continued doing her very best to get our property sold.We feel her selling skills were really put to the test with our home and she eventually found a buyer who was just right for it. We are pleased to have procured the services of Barnard Marcus to sell our home and particularly Shahana for her expertise and professionalism and would be more than happy to recommend their services to everyone selling their property.A big thank you to Barnard Marcus and a big thumbs up to Shahana for all her professional help and guidance during the processMassive thumbs up & well done to all

Robert · 4 August 2021

★★★★★ 5/5

Trustpilot

Kecia Sales Progression

Kecia in sales progression was 100% the most outstanding and professional link in our chain, without whom exchange of contracts this afternoon would not have happened. Thank you Kecia for keeping us updated the whole way through, you have no idea how much your efforts were appreciated.

P · 25 June 2024

★★★★★ 5/5

Trustpilot

‘The Barnard Marcus sales team were…

‘The Barnard Marcus sales team were extremely professional and did an absolutely fantastic job in selling my property. Not only that, they were able to get me over the asking price! A special thank you to Aaron, Evan, Ajay and Kecia who helped me throughout this process. The sales team were always able to help me when needed and they were very effective in their work. I would highly recommend using Barnard Marcus if you are looking to buy or sell a property. Thank you ever so much.

Chaney · 21 June 2021

★★★★★ 5/5

Google

The Battersea branch of Barnard Marcus certainly proved themselves indispensable when it came to the sale of my house. Without their help and assistance the whole process would have been very difficult. I would like to thank Roy and Robert and especially Craig for their understanding and patience. Using the in house solicitors means that there is no charge if a sale falls through, which it did on one occasion and their rates of commission were the lowest of all the Estate agents that I had value the house at the start of the process. I have no hesitation in awarding them five stars especially with the extra complications due to the Corona virus this year. Certainly performed above my expectations.PositiveResponsiveness, Quality, Professionalism, Value

Francis · 13 June 2021

★★★★★ 3/5

Trustpilot

Flexible but mixed review

Our experience with Barnard Marcus was mixed. Going to the viewings and liaising with the estate agents was fantastic, particularly the Redhill branch, Peter and Gareth. They were super helpful and flexible in supporting us with our first time purchase.

Mollie · 13 March 2026

★★★★★ 5/5

Google

After an initial small hiccup the service provided by Craig and his team was first class. They kept my two sisters and myself fully informed about all the stages the sale was going through and made the whole process seamless for us. Thank you very much for all you have done

Harry · 13 June 2020

★★★★★ 1/5

Trustpilot

Barnard Marcus is an awful company

Barnard Marcus is an awful company, treating customers as they please. They may start ignoring you, not responding to calls and emails, never fulfil their promises and delay the return of your deposit.

Dmitriy · 4 May 2026

★★★★★ 5/5

Google

I had been trying for what felt like an eternity to find a flat in london . Thankfully I came across Max at Barnard Marcus. He was brilliant and took the time to guide me through the process going above and beyond . Because of him I have now found the perfect flat , I couldn’t be happier , I have already recommended him to colleagues and friends . Thank you Max

Staff · 13 June 2022

★★★★★ 5/5

Trustpilot

I can't rate highly enough!

I can't rate Jamie and the team highly enough. They have been honest, helpful, professional and most of all did what they promised and sold my property for very near asking price. And within a week of going to market. My circumstances unfortunately changed and I had to pull out of the sale. I felt terrible about this but Jamie's reaction was very professional and understanding. I would definitely use them again in the future and would definitely recommend. 👍👍👍

Jane · 5 February 2021

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service. Booked a viewing and was left waiting for 45 mins at reception. After many phonecalls to lettings- which rang out, I called sales who got in touch with Nick from Wellington who was the person I booked wifh. Then was told they forgot the viewing. The concierge showed us around the flat (reluctantly after much persuasion) and it had been left in a terrible state. Poo in the toilet, thick grease all over oven. It was also not even the same flat as in the photographs so our time was totally wasted.

Thea · 30 January 2021

★★★★★ 1/5

Trustpilot

very bad and unethical estate agent

If I can get a zero start, I will raise them. What I can say that is a very bad and unethical estate agent. As a customer to buy an auction, they advertised the property on behalf of their client 365 Asset Management was freehold but it turned out it is a very long leasehold. I still got a paper what they advitersed on their website. As a result, I have to pay rent and service charges and many problems surrounding this lease, causing me exceptional circumstances.I complaint to the Property Ombudsman and at least my matter and concerns have heard. Stay away this agent at all costs and do not go to their auction because they are a real cheating agent.

Thoi · 28 January 2021

★★★★★ 1/5

Trustpilot

No idea whatsoever

I used the letting service in Clapham for seven years. I bitterly regret not changing in the first year. 1) The property management section was useless. There was no relationship with plumbers/electricians/other contractors. Only one quote was ever given unless I objected. If the same job had to be redone a few months later the same contractor would be used with no question of querying the quality of the first job. The property manager changed regularly - I communicated with 11 in the course of 7 years. Three months after they took over the flat they recommended replacing a 'broken' blind (it had got stuck) and changing two of the mattresses. The woman I spoke to had no idea that the flat was a new build with new furniture and fittings or even what condition it was in. 'Replace it' was always the answer. We had several leaks in the flat but no one ever telephoned or texted - an email would be sent with the message, 'How would you like us to proceed?' Urgency was an alien concept.When we finally took over the flat it was a mess, with several outstanding jobs to be done including the repair of the balcony doors, which had been an issue for over two years. It was sorted in two weeks. If there was a problem over a bank holiday weekend or Christmas there was never anyone to deal with it. Finally, the agency was unable to do an effective handover of the utilities when the tenants moved out. There were no meter readings and it took repeated emails to find out the names of the suppliers. They were uninterested in ensuring I got all four sets of keys back from the tenants. I gave up chasing them and changed the locks.2) The actual letting service was efficient in that we rarely had more than a few days between tenants but the information was dire. We were never advised what costs would be incurred. We had to fight for a rebate where we had been charged wrongly. Letting conversations hinged round how quickly they could do a deal which often meant they advised a reduction in rent which we didn't always agree with. We ended up securing less rent than other landlords in the same block who also had no problem with voids. One woman in the lettings office said she recommended a low rent because then the flat would be let before Christmas which was good for us and she would get a bonus.I've let a house and a flat with other companies and these are the worst agents I have ever encountered.

Lynda · 5 November 2020

★★★★★ 1/5

Trustpilot

Avoid selling with them AT ALL COST

Avoid selling with them AT ALL COST. Totally incompetent and borderline dishonest.

Louis · 14 September 2026

★★★★★ 5/5

Google

Moved in last week and can't speak more highly about Chris and Lauren. They made a usually really stressful situation so positive and easy. They really acted as if they were on our side and did whatever they could to achieve the best situation for us - always so supportive and responsive. Thank You!

Louise · 25 September 2024

★★★★★ 5/5

Google

We were looking for a two bedroom flat in Battersea and we were extremely lucky to find Lauren, from Barnard Marcus. The search has been a success and she was very kind and helpful from the first minute, opening the property for us twice, before we made the final decision. She has always answered all our questions with a positive attitude. We really appreciate her help.

ANA · 13 February 2024

★★★★★ 4/5

Google

Overall very good service, special thanks to Craig, who was very responsive to my needs as a buyer, and spent a lot of time letting me in the property to take measurements and plan the refurbishment works, ahead of purchase. Points of improvement are (a) need to make property plans precise - the plan of our property's garden wasn't precise and (b) I received some unnecessary pressure to complete faster - however, the service was still better than many other agents I've seen, so thank you for that.

Andrei · 13 June 2020

★★★★★ 1/5

Trustpilot

Worst renting experience

I had the worst renting experience in London with this agency. They asked us to move out of the property without providing the required two months’ notice. When we requested the notice, the branch manager Andreja refused. He also showed up at the property in an unfriendly and unprofessional manner. The property management team is also lack of communication.

Consumer · 20 August 2025