Trusted Agent profile
★★★★★
694 reviews across 2 platforms
235 Lavender Hill, Battersea, London SW11 1JW
Barnard Marcus's London office at 235 Lavender Hill is rated 3.0 out of 5 across 694 reviews on two platforms, including 194 Google reviews rated 4.6. The 500 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleChris and Lauren were amazing helping us land our flat and sort out paperwork and getting things set up! Both were super friendly and lovely to deal with!
Thank you for taking the time to leave us this amazing 5* review Jessica. Kind regards Lucy, Customer Relations.
5/5
GoogleRadhika has been looking after us for the purchase of our new home and we were incredibly happy with her, she was always making herself available and has been very helpful throughout the process, she cares about people! Thank you Radhika!
Many thanks for your glowing 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleKate has been really helpful and has given us lots of options. Thank you!
It’s really lovely to read another 5* review Summer. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
1/5
TrustpilotLetting agents are liars
Their letting agents are liars, they lied about the cleaning services and other fixations before move in, they kept pushing for deposits. They delayed all the documentation until the last minute, when I got the key and went to the apartment it stinked, it was dirty and windows were full of mold. Beaware of the letting agent in their finchley branches.
5/5
GoogleRenting can be stressful especially when being an expat and managing the rental process remotely. Most agents have similar processes but for me it was the personal approach that made the difference. From the start I felt that I was in good hand. Christopher and Lauren are reassuring and kept me informed continuously. Every doubt was removed through a patient and informed conversation and I never had to chase anyone for answers.
Many thanks for your marvellous 5* review and your kind words Amir. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotWonderful experience with Alan
I had a fantastic experience working with Alan throughout the purchase of my flat. After almost a full year of searching for a property, dealing with many different agencies and unfortunately going through several unsuccessful situations, it was such a relief to finally work with someone as supportive and collaborative as Alan.
5/5
TrustpilotVery good buying experience
The journey to found a flat to buy is quite difficult and the stress of being a first time buyer doesn't help.When we visited our flat for the first time with Bernard Marcus we had no special expectation about this agency and were prepared for a stressful few weeks.However we were lucky enough to deal with Will who, thanks to his enthusiasm and professionalism, made the process smoother and interactive.During the past few weeks, Will has been caring, present and proactive to make sure the sell would go through with less issues possible.I recommend using and trusting this agency and Will!
1/5
TrustpilotEvil company
Evil company. Nothing is good about them. When we moved in refrigerator broke down we let them know they didn't even answer. We had to buy new one. End of our contract they asked can you sell the refrigerator for a reasonable price we said ok, they never paid. End of our contract they raised %40 rent. We had to move out.They never came for inventory check and It took 5 months to get our deposit back. They never contacted us. Not even once. At least 20 times I contacted them but they just ignored. Which is deposit must be paid in ten days. 5 months without any single information. Everything I wrote here I can prove. I have kept every single message and email.
5/5
GoogleI had a great experience working with this estate agency, especially with Andrea for her support throughout what turned out to be a long and frustrating process. Her patience, professionalism, and consistent communication was key.
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our estate agency and the excellent service you received from Andrea. Thank you for recognizing her patience, professionalism, and communication skills. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotTop service
Had a viewing this saturday with barnard marcus. service was top quality. usually estate agents are rushed and just care about getting you in and out. but special shoutout to Ian from the sutton branch - top lad who knew a lot about the property. 10/10 would recommend
1/5
GoogleI was called a couple of weeks ago about purchasing a property. Told the agent I did not want to speak with their mortgage broker and was immediately hung up on.
Hello, please contact us via EAComplaints@Connellsgroup.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleLauren and Chris were great help in finding a place. Most professional agents I've worked with.
Thank you for your thoughtful 5* review Roisin! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleI would like to give a huge thank you to Roy Pollard, you have guided us through the process and remained next to us in every step of the way in buying our first home ! Roy was excellent... kept us informed he was very supportive during the whole process..answered any enquiries promptly We could not have done this without you, and we are endlessly grateful If any of our friends or family are ever in need of an agent, we will be sure to send them your way Thank you for you hard work, diligent and professionalism. We would highly recommend you Roy! Keisy and JorgePositiveResponsiveness, Quality, Professionalism, Value
1/5
TrustpilotIf there is someone you truly hate from…
If there is someone you truly hate from the bottom of your heart, recommend Barnard Marcus. And Ashleigh Fisher as the agent in charge of their case. The following happened during a 1-year lease (Sep-20 to Aug-21):1) No space heating and hot water for a month in peak winter. I've lived in London since Sep-2014, and heating issues have ordinarily been resolved quite quickly, usually within 24 hours as a matter of urgency. 2) There was unbearable drilling noise from 8 am to 4 pm Monday to Friday. As we work/study from home, we faced extreme difficulties talking calls, participating in virtual meetings, and had severe headaches. Furthermore, the construction told us that this will at least go on till March 2021, i.e. more than half our tenancy. We were not informed of the construction when we were shown the apartment, which would have led us to select a different apartment. 3) Fire alarms: The electrical chimney wasn't working in the kitchen, and the fire alarm kept going off when we cooked food. This was a health and safety hazard as there was no ventilation. 4) Bathroom door: The door of the bathroom was stuck and simply did not close. This issue happened after the heating stopped. Barnard Marcus took 6 months to get the door fixed. 6 months!!5) Work and study: My work suffered as I was unable to take client calls due to the noise. My flatmates' education also suffered as they were unable to participate in Zoom classes online. Barnard Marcus couldn't care less.
1/5
TrustpilotJust not nice to deal with
Just not nice to deal with, everything’s hidden, can’t get a straight answer to what commissions are, got told to look on website which makes it even harder to find, why do WH Brown use these crooks, like dealing in the 70s, and no policing
5/5
GoogleI would like to thank to Radhika for being very helpful, always transparent and responsive during our very stressful flat purchase. I would recommend her and Barnard Marcus to anyone.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAVOID OR PAY THE PRICE
A bigger bunch of grifters you could not wish to meet. Do not trust them , do not even engage with this company. The customer service is non existent. They don't give you all the information you require, then charge exorbitant fees because you haven't had all the information! Avoid them like the plague and use a reputable company.....you have been warned
4/5
TrustpilotA big thank you to the staff at Barnard…
A big thank you to the staff at Barnard & marcus in sutton.Also juile Liles our sales manager. We had some hipcups on the way but next week we get to move to our dream house .Took longer than expected but in a chain it can be very tricky .Julie was always polite and calm with us even when some times we were raging. Well done Juile. you did us well. Thanks to Alex Elliott, Georgia, Harvey and all the rest of the staff in the sutton office. We definitely recommend them.Thank you all very much from the start to the finish. Well done
5/5
GoogleMac helped us find our perfect flat and gave us guidance and advice when it came to moving too. 5 star from me.
Thank you so much for your kind words! It was a pleasure working with you both and I'm thrilled that I could assist in finding your dream flat. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleLauren has been great in sorting our rental. Great communication and the process was very easy for the small timeframe we had! Thanks again :)
mikayla begg thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
2/5
TrustpilotVery poor service from whetstone…
Very poor service from whetstone office. 2 sales that fell through with hardly any communication. I was doing all the chasing up.
5/5
GoogleBarnard Marcus was the first estate agent that I approached when looking to buy my first home in London. What a great decision that has turned out to be. Radhika very kindly showed me around the properties and was not only incredibly personable but very knowledgeable about the property and surrounding area. Sadly I missed out on the property initially, but several weeks later when an opportunity arose for further offers to be made I received a call from Radhika as she knew how much I wanted the property. I cannot thank her enough for this! Further to this, Radhika then introduced me to Michael for my mortgage application. The service Michael provided was excellent from the get go and between him and Radhika they have been on hand to assist me every step of the way. Overall fantastic service from the Barnard Marcus Battersea team, thank you!
Thanks for the wonderful 5* review and thanks for your kind words! Best wishes, Lucy, Customer Relations.
5/5
TrustpilotI had the pleasure to liaise with…
I had the pleasure to liaise with Ariola on the sale of my flat.She was a joy to deal with.She kept me updated on a regular basis all the way through the transaction.Charming,erudite & professional.Thank you very much Ariola.
5/5
GoogleWhat an excellent service I received from Chris and Natalie, they rented my property quickly and for the price I wanted ! Would recommend, thank you so much.
Thank you for the positive feedback! Our team always strives to provide efficient and successful services for our clients. We're delighted to hear that we met your expectations and helped you achieve your desired rental price. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Barnard Marcus's London office has 694 reviews across two platforms: 194 on Google, 500 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Barnard Marcus is rated 3.0 out of 5 across all 694 reviews, and 4.6 out of 5 on Google from 194 reviews, checked 9 October 2026.
Barnard Marcus, 235 Lavender Hill, Battersea, London SW11 1JW.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.