Barnard Marcus reviews

★★★★★ 5/5

Google

Thank you to Barnard Marcus and their agent Lauren. Lauren was absolutely fantastic throughout the whole process. Thanks to Lauren we found a new flat which suited us perfectly. I would highly recommend Bernard Marcus to anyone when searching for your next property.

Greg · 13 April 2024

★★★★★ 5/5

Google

Ryan Osman provided a truly exemplary service to relieve the stress when buying my first property. Having experience with other companies I was uncertain when heading into Barnard Marcus. However, Ryan remained sanguine especially when matched with my pessimistic outlook on buying in the current housing market. Ryan is a credit to his profession; dynamic yet reassuring; confident yet calming in his approach. Ryan provided me with a service and outcome I never expected or dreamed of! Those who have been conditioned by media stereotypes of estate agents need to work with this one. Thank you!

K · 14 June 2018

★★★★★ 5/5

Google

Lauren was very helpful when I was looking to rent. She was great at communicating with us and quick to answer any questions we had. She steered us through the process and made it much easier, so I really appreciated all the help she gave.

Edward · 13 February 2024

★★★★★ 1/5

Trustpilot

Horrible experience with Callum

Inquired about a property which we wanted to buy in cash. Had the misfortune of speaking to a very rude Callum. Conversation went like this:We: Interested in purchasing this property on cash. Can we view it. Callum: No. We: Umm, ok, could we atleast see a video?Callum: No. We: How are you proposing to sell this without us being able to see it?Very rude abrupt responses. This really isn't how you sell properties. I would never ask them to sell mine.

AV · 1 December 2023

★★★★★ 4/5

Google

As far as estate agents go, so far these have been fairly considerate towards me as a tenant - showing me lots of places, advocating for my offer when I found a place I liked, and helping nudge the landlord along to sign the paperwork in a timely manner. However, there were a few delays and an administrative error on the lease (that was corrected quickly), and I don't like some of the clauses in the contract that come bundled with everything else - be warned you will be pestered by an energy company in disguise to use their 'switching service' and they will have all of your details, and the offer form has a sneaky clause to allow them to keep hold of your holding deposit for longer than the usual 2 weeks maximum

Chris · 25 September 2024

★★★★★ 1/5

Google

Worst experience i have ever had dealing with any real estate. They have held my deposit for 6 weeks post my move out despite all parties being in agreement that nothing is left outstanding. When i have called to discuss i have been either …

Simone · 16 November 2025

★★★★★ 1/5

Google

I was told by the employees to leave a review months ago. Initially I left a good review, not knowing at the time how bad they would prove to be, however this is me editing my original review because since ending my lease my old landlord, my housemate and I have had the hardest time with this office to give us our deposit back. I moved out in June and was supposed to be given my deposit back. It is almost September and still no refund. Even my old landlord stopped working with them because of the difficulty they have given us. I had to email and call well over 30 times to finally get a response that my refund was being processed. I was supposed to be given my refund months ago and have yet to hear from them. I continuously contact them and receive no email or phone call response. I think this company and their “employees” are a scam and advise anyone to not work with them. Specifically, Alena, Thomas, and Lauren have made it incredibly difficult for us.

Cristele · 28 August 2024

★★★★★ 5/5

Google

We received an amazing service at Bernard Marcus Battersea. Gazain and Chris were very helpful, they understood our needs and accommodated us well. We felt very relaxed and confident doing business with them. Full marks to them and the organisation. A huge thank you!

Rashid · 14 January 2024

★★★★★ 5/5

Google

Barnard Marcus is looking after my property in London.Recently I sold my property with the help and professionalism of Michael Owen and MoliHaggass.they managed to get the sale to go through smoothly. I have had no problem during this transaction and I thank them and Barnard Marcus.

Ebrahim · 13 October 2025

★★★★★ 5/5

Google

We recently moved into our new flat with Barnard Marcus, and being our first time renting through this estate agent, we have been incredibly impressed! The team are so friendly and attentive, and the standard of their properties is …

Molly · 16 December 2025

★★★★★ 1/5

Trustpilot

I would not recommend anyone to use…

I would not recommend anyone to use them. I bought property through them and I lost of lot of money. Its partly my mistake as I didn't know its possible to sell property without person who sells the property not being the owner of the property. They lied to me that person is in the process of the registration and it will take few months. The true was something else. It took me 11 months to register that property with massive Council Tax bill for empty property as well as heroin squatters being inside for 6 months.Two weeks is very short of period to check all tricks that they use to get you into trouble and unsolvable problems. You have to have very experienced solicitors who can read their selling contract special conditions which are usually on written on 20 pages adding all sort of hidden cost on top of the auction price. I paid 8k plus buyers solicitors fee. Mind you they have their own solicitors company who writes this kind od special conditions and "Clients" who they selling for. As I said if you don't have big experience with Bernard Marcus Auctions sale methods don't bother to go there and bid for the properties as you can make costly mistake regret it big time. There are not good deals there for anyone...

Aleksandar · 1 October 2025

★★★★★ 5/5

Google

Buying a house from Barnard Marcus in Battersea was a slick operation, the team know their client's well and call backs were prompt and polite. Radhika is divine, patient and kind and I cannot recommend them highly enough. Thank you.

Catherine · 14 March 2024

★★★★★ 5/5

Google

Swift offering and referencing process. Everything was very quick and transparent, excellent assistance with setting up utilities, council tax etc. Many thanks to Lauren and the team for helping us secure a one-bedroom flat

Amir · 25 June 2024

★★★★★ 5/5

Google

Lauren has been a delight to work with from start to finish. She answered all queries so quickly and so easily, it made sorting out the flat search way easier than anticipated. Thank you Lauren!

Will · 29 May 2024

★★★★★ 5/5

Google

Lauren was very friendly and informative when we viewed potential properties and answered all our questions. She has been extremely helpful throughout the whole rental process and made our experience with Barnard Marcus very positive, couldn’t recommend more!

Izaak · 13 February 2024

★★★★★ 5/5

Google

We found the perfect house for our growing family online! We were aware it was never going to be easy to sell our property and achieve the purchase of this house in this economic climate and in a short time frame. But with the help of Barnard Marcus this was achieved - despite it not being an easy set of negotiations at times! Our first exposure to Barnard Marcus was meeting Radhika who was the first to show us around the house. She was immediately engaged and understood our circumstances. She continually stepped in at key points of the negotiations, many of which were delicate and occurred under tight time pressures and outside of working hours. Radhika was honest, communicative, stuck to her word and went above and beyond. She is a real credit to Barnard Marcus and the industry.

Georgina · 13 June 2023

★★★★★ 1/5

Trustpilot

Unprofessional conduct and disregard

Erected a 'for sale' sign on a private residential building in a spot clearly marked 'so estate agent signs' within private property boundary. Repeatedly asked by management company to take down the sign and lied they would. Complete disregard and respect for residential rules for business gains and brand advertising.

NA · 8 May 2026

★★★★★ 1/5

Trustpilot

I instructed them to let my flat

I instructed them to let my flat. There were a few things that I was concerned about in terms of their professionalism but ignored it. However I got an offer for my flat from them and was told the references and comprehensive checks were coming. They came the night before the tenants were due to move in (despite me chasing constantly). They failed then affordability checks, and were not certainly not comprehensive but I was told that was what insurance was for. I withdrew and said I felt sorry for the tenants, and got told by Anton he “did not give a sh@t about the tenants” and him telling me how great he was . In addition, despite having my number they kept calling my partner rather than me… I complained and they completely did not answer my complaint in any way, shape or form. Finally, my partner got a call from someone who used to work in Anton’s branch to say she had moved as she could not work for him, and they got lots of complaints about him. Completely different to what they said in their response to me. I finally let my flat for more than they marketed it for and with great tenants. AVOID

Claire · 30 May 2023

★★★★★ 1/5

Trustpilot

Overall experience with Bernard Marcus has been disappointing and stressful.

Worst property managers i have ever experienced! We have lived in a property they manage for a while now, but they are Incompetent in responding to any maintenance issues. There employees, especially Samantha, are extremely rude. They ignore your requests/ emails and phone calls, they leave you living in a mouldy property. They do not care about there tenants. They are more interested in getting there fees. You are constantly chasing them to do there jobs properly. Our boiler broke down three times within a year, they leave you without hot water and heating for a week in the winter period and think this is a reasonable amount of time to get a contractor out. The property was not professionally cleaned when we first moved in. The oven broke down three times within 6 months, each time over a week to fix. The company is full of excuses and lies. Extremely shocked that they are still operating and landlords are using them. Inspections completed, but tenants are not allowed the report or want to charge tenant fees! I know for a fact that they just want to take tenants deposit for no reason. Overall experience with Bernard Marcus has been disappointing and stressful.

Jb · 15 May 2023

★★★★★ 5/5

Trustpilot

I’d give 5 x 5 five stars if I could

The service by Barnard Marcus, notably Eva and her team was excellent. They are friendly, responsive and professional. Eva gave us an honest appraisal of our house and we had a viable buyer after a week on the market. Barnard Marcus kept in touch and helped make the process smooth. We’re now happily in our new home - from marketing my house to completion BM were on it every step of the way. Thank you.

CATHERINE · 26 September 2023

★★★★★ 5/5

Google

I had a great experience with this agency from start to finish. They helped me find the perfect flat and were professional, responsive, and supportive throughout the whole process. …

Gio · 16 January 2026

★★★★★ 5/5

Google

Andrea Vitkovska from the sales team helped with the sell of my property. She was very professional, friendly and efficient. She went above and beyond to help to make the process as smooth as possible. I would highly recommend using them. Especially if you are lucky enough to have Andrea working with you. Thank you so much :)

S · 28 March 2025

★★★★★ 5/5

Google

We had a brilliant experience with Barnard Marcys. As first-time buyers, we were a bit daunted by the whole process, but their kindness, support, and excellent responsiveness made everything feel much smoother. …

Sophie · 16 December 2025

★★★★★ 5/5

Google

Radhika has been looking after us for the purchase of our new home and we were incredibly happy with her, she was always making herself available and has been very helpful throughout the process, she cares about people! Thank you Radhika!

Viewit · 29 September 2023