Trusted Agent profile · London
★★★★★
693 reviews across 2 platforms
235 Lavender Hill, Battersea, London, SW11 1JW
Barnard Marcus's office in London, at 235 Lavender Hill, is rated 3.0 out of 5 across 693 reviews on two platforms, including 194 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI have had a great experience renting a flat through BM. Natalie has been very helpful throughout making the process smooth and stress-free.
Thank you so much for choosing to rent through BM! We are thrilled to hear that Natalie provided you with a smooth and stress-free experience. We strive to make the rental process as easy as possible for our customers. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleLauren was great and extremely helpful when looking to rent. She was in constant communication with us and always happy to answer questions. When we couldn’t make it to the property in person, she video called us for a viewing instead. She sent videos upon request and helped us through the process of signing our agreement. Even after the agreement was signed, Lauren helped us navigate through issues we incurred upon the move and kept the process easy. We really appreciated all she did.
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleI’ve had a great experience with my tenant agent, Natalie. She’s always professional, responsive, and makes the renting process easy and stress‑free. Any questions or issues are dealt with quickly and with real care. Natalie goes above and beyond to keep everything running smoothly, and her friendly approach makes a big difference. Highly recommend her to anyone looking for a reliable tenant agent. Thanks, Natalie!
Thank you so much for taking the time to share your positive experience with Natalie, our amazing tenant agent! We are thrilled to hear that she has been professional, responsive, and has made your renting process stress-free. Her dedication to handling any questions or issues quickly and with care is truly appreciated. We are grateful for your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotBarnard Marcus Battersea
I have worked with Andrea at Barnard Marcus Battersea to sell a flat in Wadsworth late 2024 and 2025. All through the sales process I found Andrea to be knowledgeable and supportive . She offered advice on areas where improvement would increase the chances of a successful sale. She also advised on work that would not get a return in terms of increased buyer interest or monetary value.
5/5
GoogleVery professional and friendly team. Michael was a pleasure to work with for the purchase of my recent property. Communication was always quick, smooth, and clear, and the team was very accommodating throughout.
"Thank you so much for your kind words! We strive to provide exceptional customer service and it's wonderful to hear that our team was professional, friendly, and accommodating throughout your property purchase. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleHad a great experience with Barnard Marcus as a whole and their agent Lauren was very responsive and made the whole process super easy, we were always kept in the loop and everything was completed very quickly. Thanks to Lauren and the team we found a new flat without any stress & they took great care of us, would highly recommend when searching for your next property
Thank you Eoghan O' Connell for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotUnprofessional and misleading
The sales negotiator in the Clapham office was, in my experience, highly unprofessional and misleading regarding key property information. We were told inaccurate information about the service charge during the sales process, and when documentary evidence later contradicted what had been represented, there was no meaningful acknowledgement or accountability. This seriously undermined trust in the accuracy of the listing and the information provided. Buyers should independently verify all details and not rely solely on representations made during the sales process.
5/5
GoogleI recently had the pleasure of working with Lauren McDowell and can confidently say it was a seamless and positive experience and made finding a property whilst not living in London very easy. Lauren has been there to answer our questions and responsive to our inquiries, promptly addressing any concerns and ensuring a smooth communication process throughout. Would highly recommend Lauren to anyone who is looking for a rental property!
Thank you for your glowing 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotAvoid selling with them AT ALL COST
Avoid selling with them AT ALL COST. Totally incompetent and borderline dishonest. Their contract length is 50% longer than other agencies. Their effort and performance was abismal. 5 viewings in 3 months, no additional viewings when we lowered cost to be very competitive on the market. Unwilling to do dual agency Unwilling to release us from a contract they are inactive on
1/5
TrustpilotAtrocious service took 13 days to be fixed
13 days of a continuous leakage into my rental property causing my tenants unnecessary distress. Numerous calls to this agent requesting they get the issue sorted out fell on deaf ears. Never have I dealt with such obnoxious behaviour from a team head. The fire brigade had to be called twice as the tenants were totally uncooperative and the agent useless. The leak has actually continued into the property on the ground floor!!
5/5
GoogleAndrea was fantastic! My sister and I have recently brought a flat with Andrea at Barnard Marcus. Andrea was so professional, pro-active and helpful, throughout the entire process. Andrea made the whole process so seamless and was a delight to work with. Thank you Andrea!
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleRecently had a great experience starting a tenancy through Barnard Marcus. Lauren has been brilliant throughout the whole process - very communicative and helpful. She worked hard to get everything organised for us quickly. I'd highly recommend the branch to anyone looking to rent, we've had no issues at all
Many thanks for your outstanding recommendation and 5* review Eleanor! Best wishes, Lucy, Customer Relations.
1/5
Trustpilotawful experiences aytime with them
Don`t even pass trough by this company. awful as they can`t communicate. they keep offering you mortgatge adviser but they can`t sell a property. anytime i book viewing with barnard marcus i view the property you can1t keep in touch with one person. they even dont talke your offer properly, your position also missing from the form. you keep calling them but there is no clear answers.. they are there to just spend some time and get their sallary thats it..
5/5
TrustpilotThank you the Barnard Marcus Tottenham team!
I would like to thank the team at Barnard Marcus Tottenham for all their help in selling my home. From meeting Cameron at the initial viewing I was always treated with the utmost professionalism and always felt he had my interests at heart. He was always there with good advice and encouragement in what is a daunting process. A big thank you too to Ogo, who was always so positive, patient and friendly when we spoke and to Andreas for showing my flat to prospective sellers with such good humour. They were all on the case, keeping me informed and getting back to me promptly when I needed to be in touch.
5/5
TrustpilotThe marvellous Ea
Ella was wonderful. She’s professional and charming. Knowledgeable and helpful. I woukd certainly recommend her.
5/5
GoogleHave been working with BM Battersea on purchase of a flat over the last couple of months. They have been super helpful and supportive especially since there were timing issues with a vendor who'd moved overseas to a completely different time zone! Thanks Andrea and team - great work!
Thank you for your thoughtful 5* review Zena! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleBarnard Marcus came through with the goods, on a property that was quite difficult to sell. I changed from a previous agency. They showed continuous commitment. Especially appreciate the communication responsiveness and proactive style of Alan Groom who was pivotal to moving things along.
Thank you for choosing Barnard Marcus to assist with the sale of your property! We take pride in our commitment to our clients and are thrilled that Alan Groom's proactive and responsive approach helped make the selling process a success. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleAs a first-time buyer, the Barnard Marcus team at the Battersea branch on Lavender Hill were there for me every step of the flat buying process. I would certainly recommend Barnard Marcus Estate Agents and I would like to like to commend Radhika, Craig, Michael, Jill, Russell, and the rest of the sales team for their dedication, professionalism, outstanding service, exceptional knowledge and experience.
Thank you for taking the time to leave us this amazing recommendation and 5* review. Kind regards Lucy, Customer Relations.
1/5
TrustpilotAVOID AT ALL COSTS!!!
Paid company full management fees - failed to ask tenant to sign new contract, failed to notify us as Landlord. Tenant left early - huge amount of property damage. Barnard Marcus got all the quotes for remedial works and then failed to present to Ombudsman. Consequently we lost deposit and had to bear loss of rental income and all damage. Totally awful unprofessional deceitful company - AVOID AT ALL COSTS!!!!
5/5
TrustpilotExcellent Service
Ilina Staneva was exceptional, swift and most efficient. She accelerated the process and explained everything. She made the experience enjoyable and easy for us all. I would highly recommend her!
5/5
GoogleMoved into my new flat just over a week ago with the help of Barnard Marcus - highly recommend! A huge thank you to Lauren in particular for all her help and time!
Many thanks Ava for the fantastic recommendation and 5* review. I have passed your flattering comments onto Lauren and the Battersea branch. Kind regards, Lucy, Customer Relations.
5/5
GoogleMac was an absolutely brilliant letting agent seeing me through the whole process from Viewing to even checking in after my move in date. Chris and the Barnard Marcus team made the whole process easy and were super communicative the whole way through. Thankyou again!
5/5
TrustpilotHi all first of all want to thank you…
Hi all first of all want to thank you for you all hard work ❤️ to help my ex wife get a flat spot on always help when need it and very smoth procedure the way I was expecting 😊 I really recommend Barnard Marcus letting agency 😊 much apreciated all .
5/5
TrustpilotI used Barnard Marcus for the sale of…
I used Barnard Marcus for the sale of my property and the purchase of my new property they were great (specifically Michael Griffin and Jill Parry). I found with a few other estate agents when getting valuations that they can be quite pushy however Michael was the total opposite, he provided me with my valuation and all the information I would need to make an informed decision about selling my home and didn't try to push me into getting on the market before I was ready. My sale was actually not straight forward at all as I was buying a new build which came with a delayed completion date. Michael managed to find me a buyer that was happy to complete when I was ready move which was going to take up to 6 months. (I can't imagine there are many people who buy a home and will be that patient). Once prices had been agreed, the exchange process began which had several bumps in the road (solicitors fault) all of which Michael and Jill stayed on top of to keep things moving. Jill kept me updated as much as humanly possible and if it had not been for her im not sure we would have exchanged on the day that we did. Overall I would absolutely recommend selling or buying with Barnard Marcus, they ticked all the boxes for me and charge reasonable fees based on other quotes I was provided.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
