Barnard Marcus reviews

★★★★★ 5/5

Google

We bought our new home through Barnard Marcus, and our move simply wouldn't have happened without Alan, who kept all of the other agents in the chain and all of the solicitors on task - to the extent that even our solicitors were calling him to find out what was going on with our buyers (nothing to do with Barnard Marcus) and our buyers' buyers (even less to do with Barnard Marcus). Also a shout out to Milo, who was the first Barnard Marcus person to show us a property, and who restored our faith in the process after some awful experiences with other estate agents in the area.

Paul · 9 April 2026

★★★★★ 5/5

Google

I had a fantastic experience working with Alan throughout the purchase of my flat. After almost a full year of searching for a property, dealing with many different agencies and unfortunately going through several unsuccessful situations, it was such a relief to finally work with someone as supportive and collaborative as Alan. From the very beginning he was incredibly professional, responsive and genuinely helpful. Buying a property can be a stressful and complex process, but Alan was always available to guide me, provide updates and help move things forward whenever needed. His communication and dedication really made a difference. Throughout the entire process I truly felt supported and in safe hands, which is something I hadn’t experienced with other agents during my search. I’m very grateful for all the help and support he provided and would highly recommend Alan to anyone looking to buy a property. If in the future I ever decide to sell my property, buy again, or need the help of an estate agent for any reason, Alan will definitely be the first person I contact. Thank you again for everything!

Irene · 16 March 2026

★★★★★ 5/5

Google

I would to say a big thank you to the staffs at Barnard Marcus for a very helpful and friendly support on selling our property, and to say a very special thank you to Alan Groom who take the time to talk to me to let me understand the property market and help me with everything I needed to know and do which I really appreciate Michael and Milo for helpful with the paperworks every one was amazing, the renting team Chris and everyone on his team for supporting us too thank you all.

Delseta · 16 March 2026

★★★★★ 1/5

Trustpilot

untrustworthy chancers

We had our placed valued and on the market with another agent. Barnard Marcus wrote to me to say they had a cash buyer specifically interested in our property. We varied our contract with another agent to allow for joint agency so we could contract with Barnard Marcus. After the contract was signed they ignored me for two weeks. There was no interested buyer. Fine, I fell for the oldest trick in the book, but as far as I'm concerned that's just dishonesty. They lied. Worse, they ignored us and had terrible customer service. Plus they got loads of details on the online listing wrong. I cancelled the contract during the cooling off period and I had to hassle them for several days (after the cancellation) to remove the listing. Unethical. Now, some brash bozo in their Southampton head office keeps badgering me on the phone. When I said I didn't have time to speak he rudely hung up. Needless to say, I don't recommend them.

Joshua · 13 August 2026

★★★★★ 4/5

Google

Natalie Blackburn - I never give five star reviews, there is always room for improvement, no reflection upon Natalie' abilities - Natalie proved to be knowledgeable of circumstances, and the type of tenants who would enjoy renting of my flat - I was kept informed of the details and my responsibilities - Natalie was professional and I wish her every sucess with her career

Andrew · 16 March 2026

★★★★★ 5/5

Google

Natalie was an absolute gem! We couldn’t have been luckier to have her as our agent. My husband and I had just relocated to the UK and needed to find a flat, and she made the process effortless. Natalie was incredibly warm, knowledgeable, and patient in answering all our questions as new expats. Her cheerful and welcoming personality turned what could have been a stressful search into a genuinely positive, stress-free experience. We can’t recommend Barnard Marcus (and especially Natalie) highly enough for anyone looking for their new home!

Lindsay · 22 October 2025

★★★★★ 5/5

Google

I have had a great experience with Barnard Marcus Battersea. Natalie was excellent throughout the process, helping from finding suitable tenants to coordinating the documentation and making sure everything moved forward smoothly. Communication was always clear and prompt, and she was extremely helpful whenever I had questions. The whole process felt well managed and professional. Highly recommend Natalie and the team.

Flora · 16 March 2026

★★★★★ 1/5

Trustpilot

Never use them to let your flat out they lie about tenants they are putting in

Used by my fellow homeowner & friend in our small block of flats . They lied to her told her a professional woman in her 40’s they had lined up to rent her flat . Absolute rubbish the woman that moved in very young here on family reunion visa no hate but they lied . There is now 3 adult men , that young woman & her new baby living up there in a tiny 1 bedroom flat . Noisy , other issues. I’ve complained to Bernard Marcus as a homeowner in same small block . TOTALLY IGNORED . Do not ever use them to manage your home as a rental - ever! Liars who do not care . They will know exactly the property I’m writing about in Chiswick . Near Gunnersbury station . Never bothered to address my complaint or concerns about the amount of people living in that flat with the so called ‘professional’ woman in her 40’s they said they had dealt with before & knew. Liars . The owner is trying to remove them - I hope she sues Bernard Marcus for their deceit and complete unprofessional behaviour . I will definitely back her up 100% .

Susan · 7 June 2026

★★★★★ 5/5

Google

We recently sold our shared ownership flat through Barnard Marcus Battersea. We had already been on the market for over a year, and none of the other Estate Agents we had tried would sell the Share rather than 100%, nor had they been successful. Micheal gave us great advice and confidence that they would be able to do so; and Micheal, Alan, Milo and Andrea were all brilliant, and I would have no hesitation in recommending them. They were communicative and approachable at every step of the way and did all they could to not only secure a buyer but also to make sure that the sale went as smoothly and quickly as possible.

Craig · 15 April 2026

★★★★★ 5/5

Trustpilot

We recently sold our shared ownership…

We recently sold our shared ownership flat through Barnard Marcus Battersea. We had already been on the market for over a year, and none of the other Estate Agents we had tried would sell the Share rather than 100%, nor had they been successful. Micheal gave us great advice and confidence that they would be able to do so; and Micheal, Alan, Milo and Andrea were all brilliant, and I would have no hesitation in recommending them. They were communicative and approachable at every step of the way and did all they could to not only secure a buyer but also to make sure that the sale went as smoothly and quickly as possible.

Craig · 13 April 2026

★★★★★ 5/5

Trustpilot

Christian Pickett is wonderful!

Christian Pickett is a wonderful letting agent! He went above and beyond to help us through our tough time, he was kind and respectful. Super speedy with his replies. I would strongly recommend having him as an agent! A strong thank you and appreciation from Dan and Amanda!!

Amanda · 15 September 2026

★★★★★ 5/5

Google

Natalie was amazing to work with! She made the entire rental process smooth for me and my friends. She was always quick to respond, super professional, and genuinely cared about helping us find a place that fit our needs and budget. Natalie was great to communicate with for all of our questions at any time of the day!

Michelle · 22 October 2025

★★★★★ 5/5

Google

Natalie was an excellent, professional and responsive agent who helped us find the perfect rental property with this agency. She is genuine and cares about matching people to the right place for them and explained lots of things about the …

Olivia · 16 March 2026

★★★★★ 5/5

Google

I couldn’t recommend Barnard Marcus highly enough. I’m new to property letting, they’ve been amazing help throughout. Natalie has been very responsive to my email queries and always at the end of the phone with helpful information. Thank you!

Jo · 16 March 2026

★★★★★ 5/5

Google

I used Barnard Marcus to purchase my flat and then to sell it a few years later. The service provided has been fantastic! For my sale I worked with Michael and Andrea plus team. From start to finish the standard of service and …

Rose · 16 January 2026

★★★★★ 5/5

Trustpilot

A huge thank you to Michael and team…

A huge thank you to Michael and team for all the hard work and dedication in helping us sell our flat. Michael put us at ease and gave us the confidence that we were in safe hands. Selling wasn’t straightforward, but Michael and Andrea was always there, supportive, reassuring, and ready to tackle every challenge head-on. What really stood out was the personal touch: the regular updates, the patience, and the genuine care throughout the process. It felt like we had someone who truly wanted the best for us, not just a quick sale. We’re so grateful for everything Michael and Team did and wouldn’t hesitate to recommend them to anyone looking to sell

Rosemary · 14 October 2025

★★★★★ 5/5

Google

I looked at 30+ properties in London before coming across barbard Marcus and Natalie. She was very attentive, asked the right questions and was mostly available when I had questions or concerns. There were a few minor hiccups on the way but … More

Pasha · 28 October 2025

★★★★★ 5/5

Google

Working with Barnard Marcus was the best move-in experience I've had to date. Natalie was fantastic and very accomodating and supportive with all of my queries, she was very transparant throughout the whole process and made me feel very welcome. Thank you so much!

Rory · 22 October 2025

★★★★★ 5/5

Google

Thank you Alan for finding my new flat! I appreciate all the help that you have provided from finding the flat to helping me complete the purchase.

Charlotte · 16 March 2026

★★★★★ 5/5

Google

Mac was fantastic throughout our rental process. Professional, responsive, and genuinely helpful every step of the way. He made everything smooth and stress-free. Highly recommend!

Oliver · 26 March 2026

★★★★★ 5/5

Google

I had a fantastic experience working with this estate agency to rent out my property. From start to finish, everything was handled with professionalism, care, and great attention to detail. A special thank you to Chris and Natalie, who went above and beyond throughout the entire process. Natalie was incredibly efficient, communicative, and made sure every detail was taken care of. Chris provided excellent advice and support, making the whole experience smooth and stress-free. Their local knowledge and proactive approach meant my property was rented quickly to reliable tenants. I couldn't have asked for a better team to manage this for me. Highly recommend their services, truly outstanding!

Omz · 31 July 2025

★★★★★ 5/5

Google

Andrea was fantastic, timely at replying, friendly, and reliable! The whole team went above and beyond and made my first time buying experience as easy as it could be! I would highly recommend using Barnard Marcus Battersea, and will definitely look to use them again in the future if I ever choose to move!

Emma · 19 April 2025

★★★★★ 5/5

Google

I have had a great experience renting a flat through BM. Natalie has been very helpful throughout making the process smooth and stress-free.

GH · 16 February 2026

★★★★★ 5/5

Google

Lauren was great and extremely helpful when looking to rent. She was in constant communication with us and always happy to answer questions. When we couldn’t make it to the property in person, she video called us for a viewing instead. She sent videos upon request and helped us through the process of signing our agreement. Even after the agreement was signed, Lauren helped us navigate through issues we incurred upon the move and kept the process easy. We really appreciated all she did.

Megan · 14 January 2024