Trusted Agent profile
★★★★★
694 reviews across 2 platforms
235 Lavender Hill, Battersea, London, SW11 1JW
Barnard Marcus's London office at 235 Lavender Hill is rated 3.0 out of 5 across 694 reviews on two platforms, including 194 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleRadhika and Craig were very professional and helpful in the marketing and viewings of the property I was selling. They then worked very hard throughout post-offer period through to completion, and were very responsive and good at working with the buyer. I would definitely recommend to anyone in Battersea area.
1/5
TrustpilotMisstated the law
Misstated the law, then tried to charge me for their mistake
1/5
TrustpilotUseless and bad service.
I advertised my property for sale, it didn't sell, which is fine, however after months of requesting to remove the property off the market it is still there. I have emailed on a number of times and no response. Absolutely useless and very disappointing as I was planing to place the property on the market with them again next year, but now there is no way I would do that.
1/5
TrustpilotReady to go to court as a result of…
Ready to go to court as a result of Barnard Marcus auction where I bid on a property and seller didn't have the right to sell. They don't do due diligence on their sellers so now in a position I've paid £20k deposit with an agreed completion date where the seller can't even complete - thanks Barnard Marcus for doing your due diligence (there is a regulator in your line of biz and will be in touch with them) Liz George
5/5
TrustpilotMax Harffey was absolutely brilliant…
Max Harffey was absolutely brilliant during my very challenging purchase of my apartment. He helped me every step of the way. Communicating with me all the time. Giving me support when I thought my home was lost. Fantastic and great outcome because of him.
5/5
GoogleLauren and Anastasia helped us navigate the rental market from the other side of the planet with professionalism and personal care, it is not a simple task to find a place for international students in any country and we are very pleased with the outcome and thankful for knowing such an excellent team in London.
Many thanks for your fantastic 5* review. Kind regards Lucy, Customer Relations.
1/5
TrustpilotI will never deal with this…
I will never deal with this agent(Barnard Marcus Chiswick)again and advise others to stay away from them. All they care about is taking their commission. If you have problems with your tenants, they are never there to help. They placed a terrible tenant in my flat who left it damaged and neglected the garden, causing complaints from neighbors. Whenever I tried to contact the office, there was no response. When I visited the office, I was told that the manager and staff were in meetings and had to wait for a long time, only to have my issues ignored.
1/5
TrustpilotTerrible
Terrible communication. Gave keys to my house without notice, damaged the house despite my specific instructions. Team utterly clueless whenever I call. Avoid.
5/5
GoogleI recently used BM Battersea to sell my flat. Craig, Russell, Radhika, Michael and Teraya were an excellent team. They were efficient, conscientious, good at keeping me in touch, helpful with any questions I had and generally nice people to deal with. I would certainly recommend them.
1/5
TrustpilotThe whole point of an auction is the…
The whole point of an auction is the uncertain gamble of a bargain. I watched today for one hour and only half of the property’s where sold. The winning bidder had apparently not reached the target of what the seller wanted. The place I looked out for had a guide price of £130000.the winning bid of £170000 was apparently not enough, with no mention beforehand of any reserve.when i asked why putting in that case such low guide price i was told it was to encourage Interest.I can see why some people want a minimum price but then have the guts to tell us before.If this way of doing auctions isn’t challenged,in no time the vast majority will be like this?I can see how the auctioneers tell their clients;Put it in the auction,lots of people will look at it.and if you don’t get what you want,then we won’t sell to the bidder.
1/5
TrustpilotA cheating and dangerous auction agent
A cheating and dangerous auction agent. I bought a property in Blackpool in 2019. They advertised the property as a freehold worthed 10,000 at 75-77 Caunce Street, FY1 3NDI did not see legal pack properly and then ended up with the bills including their auctionee fee of 35,000 pounds.The nasty thing of the property I bought turned out a long leasehold 999 years and I have to pay rent, service charge etc and that is very surprising and dangerous .It caused and ruined my financial aspect and life. It took almost 4 years for years to repay the debt.I take them to the property authority but they did not do much. I intended to take them to the Court for misleading the public but have no money to pay legal fee.The authority should shut down this nasty auction agent. After you did so bad and dangerous things, karma will come back to you one day and let karma do all the work.
5/5
GoogleI have recently sold my ground floor flat in Battersea with Barnard Marcus. It was on the market for around 3-weeks. Craig worked tirelessly and I’m really glad that I chose this estate agent. They seem to have a genuine understanding of the area. Communications were quick and they were always courteous and professional. Thank you also to Georgina, Roy, Jill & Sue!
1/5
TrustpilotCheck-out report was ridiculous
Check-out report was ridiculous, the agent just wanted all of Tenant's Deposit.
5/5
GoogleGeorgina and Craig were fantastic. They advised me on the sale of my property and received an offer that no other agent was able to, also in a very short period of time. They guided me through the sale process on every step and were available even after the completion of the sale.I'd highly recommend them.
5/5
TrustpilotProfessional letting service with great customer service
I had some tenants do a runner on me in February 2024, and that was whilst they were in the care of one of London's top letting agencies. So, you can imagine I was not ready to hand my property over to another agency easily. Enter Lauren McDowell and Christopher Robson from Battersea Branch - a cool, calm and collected pair that swept me under their wing and very soon found me some replacement tenants - nicely vetted and decent! The whole process was stress-free, quick and professionally executed.Thanks, Lauren and Christopher! It is good to know that you are my go-to people throughout the letting process, not like some other letting agents, where every time you phone, someone else is dealing with your matter and does not have a clue. Look forward to a long mutually beneficial relationship!
5/5
GoogleI have just completed on my BTL property and couldn’t thank enough a lovely professional lady called Radhika who managed to assist me from the start to finish which was quite a long process but we did it. She has been always helpful, knowledgeable and approachable. All the very best Radhika and I will be seeing you soon.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleThe agents at Barnard Marcus were great in helping me find my current flat. Lauren in particular was super helpful and kept me in the loop constantly throughout the bidding process and the moving in process as well! She was great and I would highly recommend the agency
Moyo Omojokun thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotOutstanding Support Throughout My Sale
I would like to leave a very complimentary review for Quasim at Barnard Marcus.
5/5
TrustpilotWell above average service from Barnard Marcus
Recently enquired about a couple of properties and although not usually one for leaving a review, I felt compelled - the standard of care and professionalism was well above my usual experience of London estate agents (Imogen was fabulous)! Thank you.
5/5
TrustpilotA very big thank you to Marina Nguyen and her staff at Barnard Marcus.
Dedicated, Researched, and Seasoned: Marina Nguyen was amazing! From the first time I reached out to her, she answered immediately and from there on out she was very responsive. She was a true professional. I appreciate your help so much! You’re the first on my contacts list the next time I purchase or sell!Saran
5/5
TrustpilotWintana has been fantastic and very…
Wintana has been fantastic and very helpful with my property search! This was my first time purchasing a flat and she was very informative and knowledgeable about the property and explained whole purchasing process with great patience. I will definitely return back to the sales team when I want to sell my property. I highly recommend!
1/5
TrustpilotLack of respect with tenant
I've been a single tenant since October 2023 and I've raised 2 simple requests to the letting agency since then without any feedback or resolution up to this date. They haven't provided a second set of keys as I asked to have a spare in case I have family visiting or for any emergency. They also haven't provided me the landlord details as I need to apply for visitor parking though the council and I can't do it without the landlord's information. It's absolutely unbelievable no one can help me with this for 4 months and I have no hope they will.
5/5
GoogleThe best estate agent I could wish for. Moving down to a new city is always difficult but Gazain, Chris and everyone else made the process a lot smoother and ultimately got me in a property a lot sooner than expected. I can’t thank them enough for everything they have done. Highly recommend.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleHad a great experience working with them. Lauren sas available for contact regularly, and offered full support until I moved in.
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Barnard Marcus's London office has 694 reviews across two platforms: 194 on Google, 500 on Trustpilot (across the whole business).
Barnard Marcus London is rated 3.0 out of 5 across all 694 reviews, and 4.6 out of 5 on Google from 194 reviews.
Barnard Marcus London, 235 Lavender Hill, Battersea, London, SW11 1JW.
