Trusted Agent profile
★★★★★
694 reviews across 2 platforms
235 Lavender Hill, Battersea, London, SW11 1JW
Barnard Marcus's London office at 235 Lavender Hill is rated 3.0 out of 5 across 694 reviews on two platforms, including 194 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotAlex Harrison Knox was excellent!
Alex Harrison Knox was excellent!Professional throughout and incredibly efficient tied up the property in a matter of 3-4 days and her communication was above and beyond.5 star service and would highly recommend!!
1/5
TrustpilotHappy New Home …. NOT!!!
We helped move our son into a house managed by this crew… all smiles when they handed over the keys…. All downhill from there.1) toilet does not flush2) no heating3) disgusting mattress in one room 4) no hot water5) non- functioning shower but there is no hot water anyway.6) massive hole in wall behind washing machine So if you are a tenant be ware!!! And if you are a landlord…. Watch them like a hawk… your brand is being damaged.Get a grip people!!!
5/5
GoogleAmazing Service from the whole team at Barnard Marcus. I’ve been a long customer for years and they are no doubt one of the best. Thank you to everyone especially Sue. You are wonderful. Great service, great knowledge and experience.
5/5
TrustpilotKecia in the sales progression dept was…
Kecia in the sales progression dept was amazing throughout my sale process. Even though I was not her client (I was 4 properties above her clients) she was the only agent in the chain who understood customer service and the importance of keeping everyone updated. Without her support my chain would 100% have fallen through. She is brilliant…. If you are her manager reading this she deserves a pay rise.
1/5
TrustpilotThey keep pestering me
I have told/wrote them 5+ times to stop calling and sending me emails but still keep pestering me. They are so desperate for revenues that they ignore all data protection and marketing regulations.
5/5
GoogleWe bought an apartment in Clapham through Barnard Marcus . Lots of credit to Jill Parry who helped push the sale along when there were a lot of delays with lawyers and landlords . Don’t think it would have happened without the tenacity and follow through of Jill . Thank you
Thank you for your wonderful comments and for the 5* review! Best Wishes, Scott @ Customer Care
1/5
TrustpilotWon't stop calling me
I have received multiple calls about a property that is nothing to do with me, and while I have asked them to delete my data from their system, they clearly have not as the calls keep coming. Very frustrating.
1/5
TrustpilotPoor level of service
In our experience, Barnard Marcus Battersea provided a very poor level of service during the four months we were contracted with them to sell our flat.
1/5
TrustpilotUnwelcome Hassling
Listed a property with a different agent and they proceeded to hound me every week to see if I wanted to list with them. No idea how they even got my number in the first place and despite asking them to take me off their call list, they carried on. Ended up lying and say it had sold just to stop the persistent calls.
5/5
GoogleThe Battersea branch team were excellent and attentive to our needs regarding the sale of our property and never stopped a moment to close the for us. Deyvid did a great job sealing that deal at the price we arranged. Highly recommend them for the sale of your property.
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery happy with the services that Barnard Marcus provided. We really liked the place we are moving into and Lauren helped and guided us throughout the process. Great experience overall.
Many thanks for your marvellous 5* review Muhammad. Best wishes, Lucy, Customer Relations.
5/5
GoogleLauren in particular was kind and patient through a stressful period and negotiated with skill with the landlord - she stayed in touch too which was really reassuring. We particularly appreciated her can do and sensitive approach
Dear Eleanor, thank you for taking the time to share your positive experience with Lauren at Barnard Marcus Estate Agents Battersea. We are delighted to hear that Lauren's kind and patient approach, along with her negotiation skills, helped make a stressful period easier for you. We will be sure to pass along your kind words to Lauren. Thank you for choosing us to assist you with your property needs.
1/5
TrustpilotUse this estate agent Barnard Marcus…
Use this estate agent Barnard Marcus Seldon branch at your peril for renting. They took my deposit of £260 and refused to give it back stating I lied about my salary on my application form.. When I asked for proof of this as it was not true they refused to show me my application form which would prove I did not give them false information. I took them to the County Court and they were issued with a CCJ. Only then did they return my deposit. This cost £35 to do and I got this back as costs. They had to pay me as they knew they had no proof. Please be aware.
1/5
TrustpilotDon't buy from their Auction business !!!
I used their auction division and bought a plot of land through their auction recently. It turns out the land has other owners who believe they should own the land so having paid all the cash and I now in a massive legal dispute over if I have bought the land or not. They emailed me the day after the auction telling me that the completion date, as was the seller's right to do so, had been brought forward to 2 days from then, giving me no time to get a solicitor/conveyancer and their auction rep company, who badgered me with threats and sent someone around to my house and posted a notice in my window all taped to the glass, told me they always check that everything is fine with property and/or land they auction, so it would be a waste of time for me to get a solicitor. Then letters started arriving from other solicitors telling me of the claim to the land I had bought and I have emailed Barnard Marcus many times and no-one will respond to me. Absolute disgrace. Don't buy from their auctions !!
5/5
TrustpilotI have recently worked with Toni at…
I have recently worked with Toni at Bernard Marcus who was dealing with our clients purchase property. I was extremely impressed with the way she dealt with the matter and the tight deadlines we all had. Would be happy to work with her again.
1/5
TrustpilotTrespassing Agents
I have been marketing a flat for rent with Barnard Marcus Earls Court. The early stages of the marketing were unimpressive given how busy the market is, but when I threatened to move to another agency, they upped their game and tenants were found. In preparation for this we made sure it was cleaned from top to bottom and we exited the flat having closed all internal doors, switched off all lights and double locked. 24 hours later I needed to place an information booklet into the property in advance of the arrival of the tenants, only to find that the front door was no longer double locked, the property had been used for some sort of 'entertaining' - the furniture had been sat on, there were champagne glasses in the sink, the bathroom had been used, the doors to every room were open and the TV had been watched as the remote control was not in the holder where I had left it. The only possible conclusion was that someone from Barnard Marcus, knowing the flat was empty and being in possession of a set of keys took it upon themselves to trespass into a now rental agreed property which was off market and make use of it in the few days between completion and move-in. They are strenuously denying it and trying to place the blame on us, or the previous tenants... but its absolutely clear that someone from that branch has behaved appallingly - and indeed illegally. The service throughout has not been particularly stellar but their response to this situation has been total denial and trying to place blame elsewhere.
1/5
TrustpilotBarnard Marcus
Barnard Marcus - WallingtonI had a viewing in Coulsdon with Barnard Marcus and subsequently put a price in with an offer. Days had passed since the viewing and I found myself chasing the estate agent for updates.I was promised call backs I was never to receive, I then looked online again at the listing to see it had been marked as "let agreed" on rightmove. I find it highly unprofessional that this would be publicly updated online for all to see without firstly giving a courtesy call to the other offeror's to advise it has been agreed elsewhere.I have since asked the company to remove me from their systems and I shan't be using their services again.
1/5
GoogleAs a landlord, the only correspondence you can expect from these individuals is receiving invoices for undisclosed fees. Additionally, you would be responsible for handling all tasks on your own, including the ones they were hired to do. Essentially, you would end up paying them for additional work!
Hello, please contact us via complianceresidential@sequencehome.co.ukwith full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleMichael and Alex were excellent. Within four days of the flat going on the market, I had six offers. The path to completing the sale wasn't always smooth but they retained their sense of humour and perspective and employed just the right amount of gentle pressure to ensure the entire process was completed comfortably in under 10 weeks.
5/5
TrustpilotBledian and his team were brilliant…
Bledian and his team were brilliant from beginning to end. The selling of our house was stress free and very smooth. This A Team really know their stuff and their customer service was amazing. Couldn't have wish for more in an Estate Agent.
5/5
GoogleMaximilian was our guardian angel! After months of searching and being messed around by other agencies, he did the most amazing job and helped us more than anyone else did. Do not know what we would have done without him - thanks Max!!
5/5
GoogleThe team at Barnard Marcus are excellent. They made the move in process so simple and easy. I would 100% recommend this service to anyone looking to move house / flats. I have moved flats / houses a lot and the process was never as stress free and simple as it was with Barnard Marcus. I felt like they were really looking after us through-out the entire process. A fantastic process and if I ever move again I will be sure to use their services.
1/5
TrustpilotThe worst agency ever - avoid John Fenton
The worst agency ever. All they can do is take money from the landlords and then provide zero service. John Fenton - area manager - has not actioned my complaint for three weeks - I want all of the fees I paid refunded.The tenants were not properly referenced (the agency lied they were a family), I could not get access to the property even with notice and therefore couldn’t do sale viewings, the agency didn’t chase rent arrears, it didn’t help me negotiate deductions for damage to my property from the deposit and didn’t do a check-out report.Two months after the tenants have moved out my complaint has not been actioned,I have not got any of the deposit or rent arrears.I told John Fenton and his superiors I have posted a review, as I was very disappointed with the service and even sent them a screenshot. Instead of actioning my complaint Barnard Marcus complained to TrustPilot that my review was fake and tried to have it removed. I then had to provide confidential documents such as rent statements to prove my review was real.Worst service imaginable.Avoid!
5/5
Trustpilot'Sequence' The best
'Sequence' has provided best services. Special thank you to Priscilla Mohanrajan who help us to complete purchase process in time.She is prompt , helpful and having great knowledge in her profession.Thank you for being part of our journey.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Barnard Marcus's London office has 694 reviews across two platforms: 194 on Google, 500 on Trustpilot (across the whole business).
Barnard Marcus London is rated 3.0 out of 5 across all 694 reviews, and 4.6 out of 5 on Google from 194 reviews.
Barnard Marcus London, 235 Lavender Hill, Battersea, London, SW11 1JW.
