Trusted Agent profile · London
★★★★★
693 reviews across 2 platforms
235 Lavender Hill, Battersea, London, SW11 1JW
Barnard Marcus's office in London, at 235 Lavender Hill, is rated 3.0 out of 5 across 693 reviews on two platforms, including 194 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleHad Lauren as our agent and she was great. Made everything very straight forward and easy. Always helped us with any questions we had. Would definitely recommend!.
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
TrustpilotAdvertising woodland as open land while it's is private property
I have tried to contact this company with regards to woodland they have advertised for sale in Park Corner, currently I'm still the owner, we have exchanged but not completed .It is private land but they have it advertised at OPEN LAND at no time has permission been given for anyone to be on my property. I would like this removed from your sales bio immediately
5/5
GoogleMax was extremely helpful when we requested help for renewing our rental contract at short notice. He worked very quickly and efficiently to have the request resolved as soon as possible!
1/5
TrustpilotHow this is still running is beyond me
This “estate agent” is a joke, me and my flatmate were meant to move into one of their flats and the agent agreed via text that the flat would repaired and the damp on the ceiling would be fixed before we moved. Low and behold it wasn’t and we never had access to the letterbox and the car park. After agreeing to an early tenancy we were informed one day at noon we were meant to give the keys back the SAME DAY when me and my flatmate work full time jobs and cannot get away from work easily. Also there is the matter that it has been nearly a month since we have given back our keys and we have not had the deposits back even though we have cleaned the flat of the previous tenants rubbish. Why people are still choosing these scammers is beyond me, they have taught me a very expensive lesson. I warn everyone not use them due to the stress they have caused me over the last 6 months.
1/5
TrustpilotThe agent was extremely bad and the house in poor conditions
The agent was extremely bad. You moved The appointment from 5pm to 1.15pm. I was there at 1.08pm and waited outside as any doorbell was present. At 1.18 someone exited the building so I took advantage of the door open to get inside where I found the agent who told me was too late for an inspection. After I told him that I was just basically waiting and anyway only 4min late to the scheduled time, he still refused as he told me he was the only person working and had too many overlapping appointments. I had litterally to beg as I took a day off work to attend and travelled from zone 4 nw just for that apparently 10min appointment. Anyway. He got upset and annoyed but anyway convinced to show me the flat in litterally 2minutes. Which obviously was not sufficient. Never felt like that to a house view. Worse estate and service ever received. And by the way the house was in awful conditions and the tenants complained about structural problems and leeks that never been fixed.
1/5
TrustpilotUnprofessional and deceitful
Unprofessional. Unfortunately I was lied to. They even convinced me to move from another estate agent and claimed they had a list of people who wanted to rent. Thought I would give them a try and a complete waste of time. I gave them my feedback which I don't believe was welcomed. Hence why I will write here this negative experience. End of day. Don't b$ and promise what you cannot deliver Barnard Marcus in London
5/5
TrustpilotI couldn’t rate Zuzanna Kubani highly enough!
Zuzanna Kubani conducted the viewings for us in Earl’s Court and Chelsea and if I could have rated her a 10 out of 5, I would have. She went over and above her call of duty in every possible way - from saving a parking spot for us to guiding us to every destination, she was prompt, proficient, courteous and generally absolutely lovely. She always took care to keep the vendors informed both before and after our visit -in case they wanted to leave the property before our arrival and return to it after we’d left. Im happy with the speed and dexterity with which Zuzanna and Barnard Marcus arranged our viewings.
1/5
TrustpilotCompletely Awful People
After much deliberation and back and forth I agreed to let BM to market my property. Its all started very pleasant with one persona than he disappeared and ended up dealing with the James the manager. He never returned any calls. Getting an update calls with complete rubbish-just for the sake of it so they look they are updating you etc etc..Agents came around whom had no idea of the property, they were late but couldn't be bother to let anyone know. Ever time is a different agent, clueless..Absolutely they had no intension of doing anything even after reduced the price. They didn't even respond to the enquiries. No surprisingly they couldn't sell it. They took it off the market without even telling or asking for extension of the contract. Once the contract ended January still waiting for my house keys to be returned. Can I have my keys back please.?Don't waste your time with these people, see the reviews how bad they are. I wish I checked it before agreeing to go with them.
5/5
GoogleMaximilian has been great throughout the process of searching for and renting a flat. Always quick to respond and offer help in any way he can, and providing top advice!
5/5
TrustpilotExcellent service
Lewis Gilder was excellent from start to finish, I would highly recommend him. He is very patient and respectful. He is well organised and is always there to help you when you need him especially for myself as my English isn't perfect.
1/5
GoogleService was good before putting offer on a property. Post agreed sale, weeks go by with little transparency on the process.
Moaz Al-Sibaai please do contact us via complianceresidential@sequencehome.co.uk if you wish to discuss further your rating and any concerns you may have. Kind regards, Lucy, Customer Relations.
5/5
TrustpilotI put a house for sale through Barnard…
I put a house for sale through Barnard Marcus and even though its competitors kept telling me that Barnard Marcus is not a specialist in higher value homes, which was my case, I stuck with them. Louise and her colleagues were very professional and attentive, they followed the process very dilligently and sure enough an offer came at asking price. When I get back to the market I will surely use them again
1/5
Trustpilotjust wanted to write a few words about…
just wanted to write a few words about barnard marcus ( putney branch) as it may go some way to helping people who are considering using them. my property was on sale with them for 4 to 5 months & to say the left hand didnt know what the right hand was doing is an understatement. so much so that after 3 months of being with them their head office would call me and say was i still interested in my property up for sale with them 🤷♂️🙈.... i sold my property finally after using a far better agent ( funny that) and when i got back in contact with the solicitors ( recommended ) to me at the time by b.m ( cavendish).. they were equally as hapless as b.m. you live and learn and if this can be of any use to point people in the right direction of douglas & gordon & away from barnard marcus, it will be worthwhile.
5/5
Trustpilotthank you so much Mr. Jakub
1/5
TrustpilotTruly awful experience, wouldn't recommend!!
My experience with Barnard Marcus was atrocious from when we first moved into our flat (Feb 2020) all the way to now (January 22). When we moved into our flat, it was filthy and multiple things damaged, we raised this issue and nothing was done about it. Throughout our tenancy we had issues such as rat infestation and a broken fridge, amongst other things, I had to threaten to take money out of rent to pay for our new fridge. Since we moved out of the property in October 2021, we still haven't had our deposit back and they're trying to charge us for cleaning of the garden and flat. I have never had such a bad experience of an estate agents in my life and would never ever recommend them to anyone as they are inadequate and all about getting tenants in for the money.
1/5
TrustpilotDealt with east sheen branch
Dealt with east sheen branch. Bunch of liars. You will notice that they dont put anything in an email. They will not response to your emails, they will call you instead. I guess it is easier to lie over the phone. They showed us a flat in Barnes that the seller / buyer about to exchange the contracts. We didnt know what was going on. We made an offer and they used our offer to force actual buyer to increase his. This might be legal but I dont think it is ethical. Very poor. Kevin
1/5
TrustpilotNEVER AGAIN! IM HURT
I’m currently private renting with Barnard Marcus and I honestly will NOT recommend it. They have put me through hell and back, lied to me on numerous occasions. It takes about 3 weeks for them to even get back to you regarding any issues you have. I just can’t explain the problems and pain they have put me through, it’s honestly so hurtful and I regret signing that contract. I’m just praying to God my 12 months agreement ends quickly so I can move far away from them. I’ve lost so much money and time dealing with Barnard Marcus, never again. I recommend everyone runs far away from them, just a hurtful situation to be in.
1/5
TrustpilotI was interested in one of their auctions…
I was interested in one of their properties for auction. I tried to get more info from them about problem areas, and they said they didnt have any more info/pics. Then I tried to register for the auction and had all kinds of trouble. They kept refusing for missing corners of ids, not clear enough utility bill, etc. Of course, I was already registered with them for the past 2 years but apparently they need to recheck things. Then they wanted me to have ~$10k+ in a uk bank account. Finally, they gave me one day to send them a ~$10k deposit via wire transfer to participate in the auction which I couldnt complete in that timeframe. Seeing all of these other bad reviews makes me glad I didnt get to participate in the auciton...
1/5
GoogleWe had a very unpleasant experience with this agency. First of all the communication has been out of the norm bad. To get updates on the status of our purchase, we had to call them up to 10 times just for someone to tell us each time that we will get a call back in a few minutes - no-one ever called back. It was ridiculous. They also accepted multiple offers on the same property by multiple buyers and the person who offers more and gets the mortgage approved first, comes out on top. Everyone else will waste their money and time. And there is very little transparency around it. Also, their mortgage services are not to be recommended at all. They were first of all not able to find us a mortgage, we had to go to another broker to do that and second of all, none of the information around our alleged affordability was kept private, but straight away communicated to the vendor before we even found out about it ourselves. We felt stabbed in the back multiple times and would not work with them again.NegativeResponsiveness, Professionalism
1/5
Trustpilotno phone call to cancel
so...First impressions...I arranged valuation ..got a call to change date ..ok date changed..and comfirmed text..took the Saturday time out to meet at the property at 11am.... no-one turns up ..so I ring them and they cannot find my booked appointment...then was told they didn't book because they don't deal in my area...no phone call to tell me this...just don't turn up...joke, very unprofessional 🤬
1/5
TrustpilotUnfortunately I didn't do my research
Unfortunately I didn't do my research. Extremely disappointed with the manager. Service and updates very bad. What a huge learning curve for me. As the saying goes "if I knew what I know now, I would never of gone with them..". I take responsibility for not doing my research.. Do not listen to the promises. At the end of the day find a company that knows your area well, has a track record, do your research. Do not just find someone on the internet, who tells you what you wanna hear.. Make sure their office is within walking distance if possible. Try and get a team that know what they are doing, are responsible and are honest. Just seems a massive scam.. Sooner we put property on the Blockchain, then we can all get away from estate agents, solicitors and ridiculous prices.
1/5
TrustpilotI honestly don't know why anyone would choose to use this Estate Agent!
In all honesty, the service from Barnard Marcus is non existent. They talk a good story. However, feedback and proactive communication in relation to your property viewings is non existent. In addition to spending unnecessary time sending emails that are not responded too, I have had the misfortune to have been in some form of contact with individuals who have failed on numerous occasions, to communicate with me, despite repeated requests and their commitments, which have included 2 Branch Managers, Sales Manager from the Chiswick W4 branch and a ‘Head Office contact. If there were prizes for the most ineffective individuals, I suggest you would all be in with an excellent chance of winning joint first prize.
4/5
GoogleI would have no hesitation to recommend for lettings. Very efficient and courteous. Accounting is excellent too.
5/5
GoogleVery very flexible and super accommodating to all our needs. Once the landlord accepts your offer, they will go above and beyond the call of duty in helping you get from there to moving in. Special thanks to Abigail in this office.
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