5/5
TrustpilotDaniel Hadley was very helpful the…
Daniel Hadley was very helpful the whole process and we managed to get the mortgage inside the stamp duty holiday so we saved lots of money.
Trusted Agent profile · London
Barnard Marcus London reviews
★★★★★
693 reviews across 2 platforms
235 Lavender Hill, Battersea, London, SW11 1JW
Barnard Marcus's office in London, at 235 Lavender Hill, is rated 3.0 out of 5 across 693 reviews on two platforms, including 194 Google reviews rated 4.6.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotPurchasing my first property with the…
Purchasing my first property with the help of Elliott was a wonderful experience. Elliott was very professional throughout the process and always going the extra to ensure we meet the deadline of my agreed move date.
1/5
TrustpilotAbsolutely appalling service - do not engage unless you want to be harrassed!
Absolutely appalling service. An appropriate property was found quickly, however all services past that point have been shocking. No initial itinerary was done, concerns about the state of the property and some damages were not actioned appropriately or even comminicated with the landlord. The company was late transferring rent payments to the landlord and blamed us, the tennants, when we were in fact paying the rent early. When it came to moving out they used unethical methods of pressurising us into continuing tennancy through their company, threats regarding debt collectors for certain fees from the landlord, which they had no grounds to ask for. Threatened with council checks to see if we are still at the address, when the landlord had agreed to pospone our moving out date due to health issues. This was all because we had stayed a couple of weeks past our move out date and they demanded to be paid £1650 for renewing the contract, when in reality they were told multiple times we are not renewing a contract and we are moving out, however with a delay due to health issues. Absolutely shocking service which has provided both me and the landlord with so much stress!
5/5
GoogleI would highly recommend consulting Lauren, she has been super kind and helpful throughout the process of finding a house.
Agent replied · 12 June 2024
Riddhi Daryanani thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
1/5
GoogleTHE WORST EXPERIENCE I have ever had with a letting agency. Our Landlord lives abroad and so we were being solely managed by Bernard Marcus and didn't solve any of the below issues for over 6 months: - no heating - a leak from upstairs bathroom - a water stain on the ceiling caused by the leak - a mouse (we tried to remove ourselves but no luck) We then raised a complaint on the above which they immediately rejected saying that it the fault of the tenants (who raised the issues immediately) and the landlord (living abroad) that these haven't been resolved??!! Due to COVID I was then made redundant and asked to be in touch with the landlord so we could work out the best possible solution.....no response. I have only now, that I have moved into another property, find out that the landlord was never informed of my redundancy?? The landlord would have been open to a compromise on rent however, they were never told!! The worst company I have ever worked with and complaints are still on going and yet every person I speak to is as rude as the next. AVOID AT ALL COSTS!!NegativeResponsiveness, Quality, Professionalism
5/5
GoogleGreat service from Peter Gallagher throughout. Peter is experienced and knowledgeable and was able to help us secure a very competitive rate for our first mortgage! Many thanks for your help Peter!
1/5
TrustpilotDefinitely not the right estate agent !!
Definitely not the right estate agent to trust , we saw a house with them and we put an offer and the paperwork was going through and ready when they contacted us saying that the papers were late although i sent it to them on time ! A few days ago i had another viewing with them and i put an offer Saturday morning and when we contacted the office Monday morning they told us the sales advisor hasn’t put the offer yet ( no idea why ) so we asked them to do it and then we visited the office again in the afternoon to confirm everything and we asked them how did we lose the first property they told us that the first house we lost was because someone put higher offer ( while our papers were going through) and we didn’t know that because before they blamed it on the papers delay so we asked them for this house and they said yes we are only waiting for the owner response, around 2 hours later they contacted us and said someone put another offer and was accepted, i think there’s something going on between the office people and some buyers and they give the houses to certain people they know !!! there’s no other explanation. that was Barnard Marcus epsom , kingston road branch . So they’ve not just failed to put my offer on time but they didn’t have the nerve to tell me the truth on the first property i lost and the second one as well , and just a few minutes ago we went to the vendor house and asked them politely if they have a higher offer but they said no we had an offer on the asking price which we did as well ! We offered £5000 more than the asking price so the vendor said you need to give the offer to the office we went to the office and as soon as i asked about Mark ( who was dealing with it ) another one starting talking in a rude way and said that the vendor refused your offer and said they’re happy with the offer they got and we’re not allowed to knock on vendors door and then mark finished his phone call and Continue on what his colleague was saying in the same way !!! Honestly i think they have a deal or something with this “ cash buyer “ of them although they know i have everything ready to buy !
1/5
TrustpilotThey simply lie in the ads
They simply lie in the ads! I've just "viewed" a house that I didn't even enter because the ad said that the property had a off street parking, but on site it turned out to be a nasty lie. Terrible practice by this company, they just wasted my time!
1/5
TrustpilotDon’t go near this company
I used Barnard Marcus for 18 months. Following rent re-negotiations change they failed update their systems and kept emailing to inaccurately state that my tenant was in arrears. I kept complaining and was twice moved to different property managers within the company but after 6 months this still hadn’t been resolved. They demanded that I paid £600 to break the contract early. Despite doing this the emails have still not stopped. A useless company. Don’t go near them
5/5
TrustpilotExcellent Mortgage Advice Services
We recently bought a house, though not from Barnard Marcus, but got connected with their Mortgage Advisor - Monika Werchlewska. She is truly a gem of a person. True to her word, she helped us through to the end of our house purchase. She helped us with not just the mortgage but even to negotiate other aspects of buying a house. She is very knowledgeable and super helpful and friendly person. She helped us understand various aspects to be mindful of while buying a house and got our mortgage approved within 4 days. Highly recommend getting in touch with her if you are looking to buying a house.
1/5
TrustpilotWorst estate agent i dealt with
I handed over my property from Yopa to Barnard Marcus to have this sold asap. 7 months down the line only a few viewings with 1 offer which was way under. Communication is the biggest issue this estate agents has and they don't care about your price you want the property sold at but they just want to get rid of it.Would avoid at all costs, have to keep chasing up for feedback, cancellations, updates.Frustrating to say the least. They asked me to reduced my price 3x and even then they could not even get me a decent offer. I honestly believe their client base is awful and they keep blaming the market.
5/5
GoogleBrilliant experience and they are always helpful, i had the pleasure to deal with ( Gazain), every step was facilitated and quite easy
Agent replied · 12 June 2024
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotMUST AVOID this agent
MUST AVOID this agent, last year in COVID i had booked rental property and was required to pull out at last min after doing payment but document signature stage. i have been chasing them for refund for last 10+ months and have still not received refund. EXTREMELY DISAPPOINTED with poor service and not professionalism. Also they had reported my details to energy company which kept on chasing me and sending reminder over text, email and call which i had to raise a complaint to address it but agent didn't help to resolve it at all while they had informed Energy company on my details as moving, they should have reported move in cancellation. I followed up with agent but of no support and Energy company wasn't actioning on details i shared.
5/5
TrustpilotOur agent Dagmara is simply the best! Highly recommend
I must say our agent Dagmara every step of the way has been exemplary- she put us first as the client and was extremely patient whilst we found our perfect home to move to. She kept our buyer interested and stayed in communication with us, without pushing us hard, we got the sense she actually cared about what we wanted and needed instead of just making a sale. Very effective service from start to completion. Thank you so much, I highly recommend you guys.
1/5
TrustpilotRental
I don't normally leave reviews but this time I had too.Found a flat online. I was told the landlord was looking for a long let and good tenants. Was in Italy at the time so couldn't see the place other than what's app videos I was also told parking was available.We got a unfurnished flat. Moved in on the 1st Jan 2021. On the 12th Jan 2021 had calls from another agent. Who had the property for sale. Asking to do viewings during lock down and covid.We asked Barnard Marcus if the landlord wanted to sell, the agent said no.The landlord had viewing since November 2020. (I'm sure Barnard Marcus was aware of these)I wish Barnard Marcus had been honest with us from the get go.So only do we have no parking and was lied to about that. We also have to move out in 6 months. The place was unfurnished, so we spent 6k on furniture had to pay 6 months rent up front. (12k) Had lots of issues of with the flat. A month later its finally being looked into (property management is not very good).At the end of the day, we would have been happy if we found a place with a long let with parking. But at the end of the day nobody likes being lied to. Moving forward we will be triple checking everything with our next place as we don't want to be in this position again.
1/5
Trustpilotdisgusting and unprofessional
I viewed a flat with them and they asked for holding deposit! just to put my offer forward to the landlord!!!! and they said we will refund you if the landlord did not accept your offer. Now imagine this could be 10 days of my time wasting if the answer was no. I decided to not to that BUT this is a total lose for the landlords because my offer could have been accepted if that landlord was aware but never been put forward. I would not wanted that if I was a landlord.
5/5
GoogleRoy has been a great help in our process of finding the dream home! Very experienced and knowledgeable; he was also patient with our questions and request for multiple viewings
1/5
TrustpilotVery unprofessional
Very unprofessional. Letted a property through them, had issues with people randomly accessing the property, scheduling viewings without even asking. Absolutely useless at doing any sort of repairs. Still waiting about 6 months for the intercom to be fixed.Currently, the boiler is broken so I don't have hot water or heating and it is 0 degrees - tried contacting them multiple times but they just don't care. In the 13 years I have rented in the UK, I have near had to deal with such incompetence...
1/5
TrustpilotThe worst agency I ever had to deal…
The worst agency I ever had to deal with. The contract and they said everything works in the house perfectly whereas when we moved in there was no heating and hot water in the house at end of November. The property manager's response to this after days of waiting for someone to come and fix it, she said it's not an emergency so they can't act without the landlords approval. If something broke in the house and I called them they told us someone is coming to have a look, but no one ever came. When we left with no explanation they took some of our deposit, had to call 3 times to get it sorted and we are still waiting..
5/5
TrustpilotEarl’s Court Branch
A heartfelt thanks to branch manager Vicky Horseman, Sales Manager Nathan Davis and their colleagues in the Earl’s Courts Branch for the professionalism, dedication, efficiency and effectiveness of their incredible support throughout the long process of my ultimately successful flat sale. They made a fraught process (no fault of Barnard Marcus) bearable and left no stone unturned in rapidly dealing with obstacles, finding solutions and driving progress. They were a pleasure to deal with throughout and I cannot recommend them highly enough.
1/5
Trustpilotvery unprofessional -cannot be trusted
very unprofessional -cannot be trustedmy client agreed a purchase with the finchley office on thursday, we made the mortgage application on Friday - the following monday my client receives a letter from Barnard Marcus saying they are not proceeding with the sale - no reasons given,just incredible and sadly means they cannot be trusted - never had anything like this before
5/5
GoogleWe can’t thank Ryan enough for his help with the sale of our property. He helped complete the sale in record time, his professionalism in the way he handled the sale was extremely impressive. Thanks Ryan.
5/5
GoogleIt was a pleasure to purchase our property through Barnard Marcus. Roy and Sue were incredibly responsive and kept the process moving at a rapid pace.PositiveResponsiveness
1/5
TrustpilotAbsolutely disgusting service
Absolutely disgusting service. was so shocked with the service it actually made me laugh. Feel so sorry for anyone trying to sell the home with Barnard marcus in worcester park. I’d seen a property on line that i wanted to view as the phones still wasn’t working and nobody returned my call from another branch I drove there to try and book a viewing. The older lady in the sales team came over and said that house is under offer she then dumped the details of the under offer house on the table and walked off. There wasn’t and conversation regarding other properties similar or budget. She may as well of said “ I hate my job and don’t want your custom”. So shocked and will never use or recommend again. on the bright side my £500,000 will be going to someone helpful.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
