Trusted Agent profile · London
★★★★★
858 reviews across 2 platforms
814 High Road, North Finchley, London, N12 9QY
Barnard Marcus's office in London, at 814 High Road, is rated 3.3 out of 5 across 858 reviews on two platforms, including 356 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotAwful customer experience - DO NOT USE THIS COMPANY
Customer service experience was absolutely appalling, when it came to close a rental contract. The company did not inform us (tenants) about the deposit release procedure accurately and we had to follow up constantly to make sure the process of releasing the tenant deposit is kicked off. I have rented quite a few properties in London in the past 10 years, but Barnard Marcus was the worst experience!
2/5
TrustpilotBe wary!
The evening before the auction I was notified the property I was following had its starting price increased by £30k! I'd not of even entertained giving them a deposit to bid at the new price. House sold for above market value despite needing extensive work? Very suspicious. Let's hope the deposit comes back easy?
5/5
GoogleOur mortgage broker Dara was very helpful, courteous and prompt with all the dealings we had. I would definitely recommend him.
5/5
GoogleWhat a pleasure it was working with Ross (Mortgage Advisor). It was my first time purchasing a property and i could not have asked for a better person. Ross takes his time with you and goes through everything in such detail. Thanks again!
5/5
GoogleProfessional team, very good service.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleAmazing value for money, good surveys by Shervin and buying process was made easy by Jonathan ans Alfie. Thank you ☺️
Thank you for leaving a 5-star review of our North Finchley team. We really appreciate you taking the time to do so!
5/5
TrustpilotQuick and helpful!
I just had a couple of questions about a property so gave them a call. They were to the point and couldn't be more helpful. No beating around the bush or pushiness like I've had from other places 👍
5/5
TrustpilotWe rented a property through barnard…
We rented a property through barnard and Marcus and Sara the agent really helped us she was very helpful and I have had a very positive experience with them.
1/5
TrustpilotDo not do business with them wether you…
Do not do business with them wether you are selling or buying.Do not work for this people, they underpay, over work, disrespect, plenty of words game to trap you, every conversation is a doc to sign for them to then chase you back. Fake environment and no management, just appearance.
1/5
TrustpilotBeware Andreja Kmetovic in lettings…
Beware Andreja Kmetovic in lettings west Kensington. Dishonest and does not respond to emails when complaints are made. Took money from our account which went against what was promised. Following up in small claims court.Refused to give our tennant's a refund for overpaid rent (+1k).Whole branch refused to respond to emails. Or give any direction where to send complaints to.
1/5
TrustpilotBarnard Marcus Estate Agents honesty in advertising
Barnard Marcus Estate Agents This estate agents has no integrity they constantly place their billboard outside my flat which belongs to a Housing Association block of flats which has no tenants that have purchased their flats in Forest Hill London. Please stop doing that and start being honest with your advertising.
1/5
TrustpilotWe recently had a very terrible…
We recently had a very terrible experience with the tenancy with Barnard Marcus. Very poor Customer Service . Property management was almost unreachable when we had the issue at property .They will never fix the issue in property on time instead they drag it for long time. I would not advise anyone to go with this agency for rental property.
5/5
GoogleMy dealings with Barnard Marcus has been very positive. Very professional and swift. I would highly recommend. Many thanks also to Jane and her cheery, helpful and knowledgable disposition
Thank you so much for taking the time to leave us such a lovely review and recommendation. We're delighted to hear that our Barnard Marcus team provided a five-star service!
5/5
GoogleYou just know when you are being looked after and explained how things work in a realistic and honest way. I viewed 2 properties with my son Im guessing thats all it took for him to feel comfortable enough to make the go ahead decision .. thanks to the high standards and deep knowledge that the team acquire you can be guaranteed a successful purchase
1/5
TrustpilotNot assisting me to get my 2k deposit…
Not assisting me to get my 2k deposit released by the landlord. No comment from the landlord as to any issues. Having to put in a dispute with TDS
5/5
GoogleRecently interacted with Katie regarding our house search. One of the most proactive estate agent that I have seen. She kept me in loop regarding upcoming property and made sure that I can view in spite of several clashes in our calendars. Her passion for her work is truly remarkable.
5/5
GoogleVidas Fiodorovas, has been absolutely amazing! He made the whole moving process for my dad stress free and very easy! I’m amused at how fast and professional the communication and process has been it’s incredible! Thank you so much for your help! I looking forward to be dealing with Vidas again! Regards, ZahraPositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotLetting a property
Letting a property , for many years I have found letting agents to be lazy and lacking in basic skills.Sofia and Rebekah have amazing customer care qualities for both tenant and landlord always fair.This office is highly recommended for their professionalism .
1/5
GoogleI gave them a good review before but I regret that's why I changed my feedback. They are not profational, not helpful, they don't even know how to send an email. They don't value their clients time and concerns, they just want your money that's it ...never again ....
4/5
TrustpilotThey worked hard
This was not the easiest or quickest sale for a number of reasons but Francesca and Zuzanna worked tirelessly to resolve the issues and ultimately get everything to work. They certainly went the extra mile.
1/5
TrustpilotJust about a minute ago recived a call…
Just about a minute ago recived a call from them regarding enquiry we made with my wife..... the was supper unhelpful trying to made me stupid on the phone by starting to speak on a slow motion and then rudely he hang up please sort out your agents you are not going to get more business in that manner
5/5
GoogleRight from the initial meeting with Dominic and Dara and instructing them to sell my property, I felt totally relaxed and confident that the property would be sold, and they did in about 10 weeks. So really pleased with the result and would highly recommend this team to my friends and anyone reading this review to make up their minds.
5/5
GoogleLinas has been very helpful in coordinating with any issues for my renting.
2/5
TrustpilotMediocre no customer service…
Mediocre no customer service whatsoever. Clearly no sales strategy. I would never recommend.
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