Trusted Agent profile · London
★★★★★
858 reviews across 2 platforms
814 High Road, North Finchley, London, N12 9QY
Barnard Marcus's office in London, at 814 High Road, is rated 3.3 out of 5 across 858 reviews on two platforms, including 356 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
Trustpilotgreat customer service
Me and my partner were more than pleased with the service provided by Martin Mwangi at the south croydon branch, he was very professional and would recommend Barnard Marcus to anyone thanks to him. we have been in our apartment for 1year and couldn't of been more satisfied.
5/5
GoogleVery friendly, knowledgeable and professional. The advice we were given was excellent and the whole procedure was painless and easy. We sold over the asking price. Job done.
5/5
GoogleMortgage advisor has been extremely helpful. The whole process was very straight forward and completely painless for us. Nothing to do with the crazy stories I heard people talking about when trying to buy a house. Highly recommended!
1/5
TrustpilotI have on several occasions been…
I have on several occasions been interested in property for auction by Barnard Marcus, however as a buyer I have experienced terrible service, many times not even receiving a reply to emails. Sellers with properties under 500,00 should look elsewhere in my opinion
1/5
TrustpilotAvoid this agent!
Avoid this agent!Paid full management, inventory check. Tenant left leaving inhabitable condition. Instructed repair work done, but 4 months, nothing done!Saying “it’s not our responsibility”Any appliances not working. Say “ not normal work to check appliance”4 months! Nothing done. Loss 4 months of income!
5/5
TrustpilotWe have found the team helpful
We have found the team helpful, from arranging viewings to consideration for the covid restrictions. Mr Enrique Bosch the mortgage person who is dealing with us has promptly replied and answered our queries with patience and a good understanding of the mortgage process.
1/5
GoogleNever called back after they took my details. Not a professional way of doing business.
Hello, we are very sorry to hear that you believe the service of our Barnard Marcus team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@barnardmarcus.co.uk and we can look into this further for you.
5/5
TrustpilotKnowledgeable & Helpful
I had the pleasure of dealing with Anthony who was incredibly helpful and knowledgeable. He gave me very realistic advice and guidance on letting my house! Highly recommend! Thank you
5/5
GoogleMouna found a new flat for us in one day, she helped us with the referencing process and after 3 days we signed the new agreement - thank you and the whole team very much. I highly recommend this agency as I'm very happy with the professionalism shown to us.
1/5
TrustpilotAvoid
I tried to gather more information for a property I potentially wanted to bid on however the lack of interest shown from the agent was very surprising. If I ever have a property to auction I certainly would stay clear of this company.
2/5
Trustpilotno response to my emails over the last…
no response to my emails over the last 2 weeks.
4/5
GoogleLinas and Vidas have been extremely helpful and professional in managing the tenancy of my property. They are excellent. Thank you very much.
5/5
GoogleGreat experience working with Ross Ashby during my stressful house purchasing process. Very responsible, detail oriented and understanding of our situation. Highly recommend!
1/5
TrustpilotContinuing to spam me with texts…
Continuing to spam me with texts despite never signing up
1/5
TrustpilotPoor customer service
Poor customer service, complete lack of information on flat purchase, staff just don't seem bothered at all that information that massively affects the purchase gets sent, they don't bother responding to requests and information in a timely manner. Overall a complete lack of respect for their customers
1/5
TrustpilotIncredibly poor service
Incredibly poor service. They didn’t help fix any of the problems with my flat, of which there was loads. They will try find any reason to overcharge you. Absolutely awful estate agent I couldn’t recommend it less. 1/10
1/5
TrustpilotIncredibly poor service
Incredibly poor service. They didn’t help fix any of the problems with my flat, of which there was loads. They will try find any reason to overcharge you. Absolutely awful estate agent I couldn’t recommend it less. 1/10
5/5
GoogleMy consultant was Lucy and we were really happy with their service. They provided us with the best house in London.
5/5
TrustpilotGreat experience
It has been a pleasure dealing with Victor and Andreja. They both managed to find me the perfect flat in less than a month.Totally recommendable.
5/5
Google⭐️⭐️⭐️⭐️HIGHLY RECOMMEND⭐️⭐️⭐️⭐️ Everyone was so friendly and kind specially Mouna and Linas ⭐️⭐️⭐️⭐️⭐️ Happily will do business with this guys and branch ⭐️⭐️⭐️⭐️⭐️ Helpful stuff and everything is so quick and straight forward⭐️⭐️⭐️⭐️⭐️ They definitely know how to dealing with customer ⭐️⭐️⭐️⭐️⭐️ ⭐️⭐️⭐️⭐️HIGHLY RECOMMEND⭐️⭐️⭐️⭐️
5/5
TrustpilotYou won’t be disappointed
You won’t be disappointed! The service is impeccable, especially from Jake! I have nothing negative to say.
1/5
TrustpilotGareth Trott at shepherds bush is not…
Gareth Trott at shepherds bush is not helpful at all. His manager is fine but Gareth doesn’t want to contact his manager directly very strange and suspicious.
1/5
TrustpilotPoor communication and customer care
Poor communication and customer care. Now that I've also seen other reviews, I can confirm it is consistent, and it is better not to do business with this agency.
5/5
GoogleThey are really helpful and professional as I expected.
Hello, thank you for taking the time to leave a review of your experience with us. We're very sorry to see that there were issues. We take all of the feedback that we receive very seriously and will relay your views over to the branch for them to be aware of and assess in the future. Thank you again for your feedback. Best Regards.
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