Barnard Marcus London reviews

★★★★★ 1/5

Trustpilot

1 star because I cant select 0 stars!

1 star because I cant select 0 stars!! without doubt the worst lettings agent ever, Catalogue of errors, poor service incompetent staff in Richmond branch (Benjamin German) and also the head office (Ann Marie Kirby/Daisy Saunders. Unable to resolve queries, no co-ordination between staff. constant telephone chaser call with no resolution. Elevated to manager (Francesca Mitchell) without conclusion. Still waiting for my deposit after another BM error in taking a mysterious fee!!Do not under any circumstances use this company they are USELESS!!!

Wayne · 2 October 2018

★★★★★ 1/5

Trustpilot

I even don’t want to give one star…

I even don’t want to give one star because of very very cheap and low costumer services. Avoid them because of the cheap behaviour of staff. They value their own time not the costumer.

Fahad · 13 September 2024

★★★★★ 5/5

Google

Great experience. My agent, Lucy, was very supportive and responsive. Would recommend!

Kimberley · 14 March 2024

★★★★★ 1/5

Trustpilot

Absolutely TERRIBLE service (Richmond…

Absolutely TERRIBLE service (Richmond offices). First, we were given the wrong information about the release of our deposit. We were asked to first go to the landlord in order to get our deposit. The landlord was on holiday so we waited for when he got back. The landlord then advised us that the deposit wad with Barnard Marcus. When we again approached Barnard Marcus (depending on whom we approached) we were then told that Barnard Marcus was now waiting for the landlords sign off!!! Not only were we given the wrong infornation but no action was taken to request the landlord for the release until after we chased Barnard Marcus a few times via calls /emails...When I requested tone am with someone in the office to escalate the issue i was told that the agent that we wwre dealing with was the manager of the office!!!We still haven't received our deposit despite receiving a go ahead from the landlord!!!!Stay away from this unprofessional firm if you want a peaceful tenancy and your deposit back.

Dilpreet · 16 July 2018

★★★★★ 2/5

Trustpilot

Disappointing

Disappointing service. In my personal experience, I did not find the agency knowledgeable, I had to correct my name, and the amount agreed for a house purchase was wrong on the form, also not turning up for a viewing, and more. I don't blame the agency staff, something clearly needs to be fixed with the training. They are pleasant on the welcome and social side so I feel a bit sorry for them as I'm not sure where things are going wrong! I hope the managers can find a way to improve standards.

MP · 22 June 2018

★★★★★ 5/5

Google

I had the pleasure of dealing with Dara for my recent purchase and received absolutely fantastic service from him. He was courteous, professional and friendly throughout. Not only did he manage to get our mortgage agreed at a much higher figure than we thought, he was able to do so quickly and efficiently. After being extremely disheartened by the advice and rates quoted to me by other brokers, Dara provided us with first class service from start to finish. He was in constant contact answering my many questions and kept me updated at each stage and he found a fantastic deal for us. I cannot recommend him enough!

Behnam · 22 June 2018

★★★★★ 1/5

Trustpilot

VENDORS - Spend that 0.5% extra

VENDORS - Spend that 0.5% extra to provide your buyers with a legal above board experience. We purchased a flat with Wintana at Barnard Marcus. They do not respect the law regarding conditional selling. We were forced to use in house solicitors to have our offer put forward. We were pushed to sign contracts when our property was not in the condition we offered. Very money-focused, no customer service whatsoever.

DOMINIC · 13 October 2021

★★★★★ 1/5

Trustpilot

I signed a contract with them what a mistake !

I signed a contract with them in December, for 12 weeks, their staff over priced the property by £100,000.00 ! Local market knowledge !4 months later, i was told it was overpriced, as I tried repeatedly to get out of the 12 week contract which I believed to be over, I was told you then have to give a further 28 days notice !What a stitch up! avoid signing with them !Comment on agent feesThey got me to put the property on at £100,000 more than it was worth, with a fee based on this, then when the price was reduced wouldn't reduce their fee - its a scam to get more fee's !

Nick · 18 April 2018

★★★★★ 2/5

Google

After contacting this agency on many occasions and agreeing on price and everything else and that being aware I was not residing in the UK. They declined my case as I asked them to contact us by email for formality. It seems like they don't like documentations and formality! I would stay away from them.

Mohammad · 13 June 2023

★★★★★ 1/5

Trustpilot

Unprofessional

We agreed to move the 1st of March, the state agent asked us to live the 28th if Feb. We were trying to understand why pushing us to do so. We have previously arranged with our removal company for the 1st March. The state agent took 3 days to send us the contract over, just Te afternoon before we were supposed to move in. And it was delayed for a day, we had to reschedule the removal company many amd oay fees and change the date for a day where it increased £10 extra per hour! It is really disappointing and we were so frustrated. Don’t trust them and get anything written by email.

Caro · 2 March 2018

★★★★★ 5/5

Trustpilot

The agent i spoke too had already…

The agent i spoke too had already answered 90% of my questions before i even had the chance to think of them myself!From the very start to end i felt supported and confident leaving the responsability with them.Highly recommend for an efficient and thorough service!

Mark · 9 February 2024

★★★★★ 1/5

Trustpilot

Estate Agencies immorality

It is immoral, unethical Estate agency taking deposit from the tenants and keeping it in their system to improve their cash flow. Maybe they are on the edge of bankruptcy.I agreed to rent a flat for 1300/month. then the agent said the landlord wants 1325 I said ok. We signed agreement and I paid £500 deposit, it was immediately deducted from my account. next day the agent said the landlord wants £1350 I said no I want my money back, aweek later said ok the landlord might consider your offer! I said no I want my money back! since 20 oct till now which is 31 oct I have not recvd my money and still asking them everyday to pay me my money. What should we do with people lie that?

Henry · 31 October 2017

★★★★★ 5/5

Google

Linas and the Banard Marcus team were very helpful and professional. Linas was able to find us excellent accommodation almost immediately and kindly assisted us all the way through the process.

Ta · 14 June 2018

★★★★★ 5/5

Google

Excellent customer service from Vidas , really helpful, friendly and very efficient service. Thank you Vidas.

Georgiana · 13 June 2022

★★★★★ 5/5

Trustpilot

Georgina at Lavender Hill

My son bought a flat in Nine Elms, the process was handled by Georgina Saunderson from the Lavender Hill branch of Barnard MarcusThe structural survey identified a few issues that needed to be sorted outThe situation was complicated as the vendor has emigrated to Australia and the property unoccupiedHowever Georgina walked us through the process with sensible solutionsIt has been a pleasure to deal with her

Jane · 21 January 2022

★★★★★ 1/5

Trustpilot

Good luck if you are a seller!

Wanted to see an auction flat. Emailed. No response. Chased - one response with few details. Emailed two more times, no response. Showed up on day of viewing and met with a disinterested and rude agent really looking to end the viewing. What a wonderful experience! Would never use them if I were selling. Good luck to you if you are!

DT · 5 September 2022

★★★★★ 5/5

Google

Approachable and professional, they don't promise what thay can't deliver, you get all the facts upfront.

Taiwo · 16 October 2023

★★★★★ 1/5

Trustpilot

Scammers

Scammers, don't trust them, I've lost time and money when I was about to buy a flat. They recommended me their mortgage adviser Timea Bozhani which charged me 750 pounds upfront. Despite having an excellent score I didn't qualify for any mortgage. I will never again use this agency, and for sure I'm not paying anyone upfront.

VMS · 22 January 2023

★★★★★ 1/5

Trustpilot

Already bad experiences during the…

Already bad experiences during the tenancy so we looked to move out, inventory checkout was poorly coordinated - we were told someone would call us on the day of checkout, nobody did, so we rang them up and they gave us the external inventory agents and they said they had no record of a appointment for our property. We are now 3 weeks post-leaving the property, and still no sight of the deposit.

Andy · 18 May 2020

★★★★★ 5/5

Trustpilot

Thank you Priscilla Mohanarajah for…

Thank you Priscilla Mohanarajah for your excellent help with my mortgage. Very astute and always quick to reply. Thanks again!

Jana · 28 July 2021

★★★★★ 4/5

Google

Vidas Fiodorovas is a great letting agent. Very professional and friendly. Thanks very much!

Hestia · 13 June 2022

★★★★★ 1/5

Trustpilot

Unprofessional and Misleading

I believe we were lied to and manipulated by Barnard Marcus in selling our property. They work for themselves, not you (even though you are paying them a commission). Our sale was riddled with issues and we were advised (repeatedly) of circumstances that were untrue. Please save yourself the headache and stress - find and use an alternative Real Estate firm.

Andrew · 23 July 2022

★★★★★ 1/5

Trustpilot

Avoid at all costs.

Avoid at all costs.The important thing for them is the sale, not that they are selling a property with added incentives and then no incentives exist, they go up in smoke.

HB · 28 August 2024

★★★★★ 5/5

Trustpilot

BM have been superb from start to…

BM have been superb from start to finish, special thanks to Dom for being so helpful throughout the process

Charles · 3 July 2021