Barnard Marcus London reviews

★★★★★ 5/5

Google

We cannot thank Callum Gerrard enough, throughout our mortgage application process he was outstanding! Callum talked through our options at length and he kept us up to date with mortgage rate changes. Could not recommend enough ! Thank you.

Callum · 21 March 2025

★★★★★ 5/5

Google

A review for Callum Gerrard: A very helpful, personable and knowledgeable individual which allowed for a seamless process of obtaining my Mortgage offer. Callum communicated professionally at all times and provided relevant updates and information at every step of the process. Highly recommend Callum for all levels. Particular strength - his ability to relay technical/complicated jargon in a way that a novice can understand. Thanks again.

Pratap · 15 December 2023

★★★★★ 5/5

Google

Aleksandr was brilliant from start to finish. Provided the perfect tenant at the best price and was a joy to deal with. Totally professional and friendly service. Will recommend with confidence. Thanks Andrew Grice 👍 …

Andrew · 16 April 2025

★★★★★ 1/5

Trustpilot

awful experiences aytime with them

Don`t even pass trough by this company. awful as they can`t communicate. they keep offering you mortgatge adviser but they can`t sell a property. anytime i book viewing with barnard marcus i view the property you can1t keep in touch with one person. they even dont talke your offer properly, your position also missing from the form. you keep calling them but there is no clear answers.. they are there to just spend some time and get their sallary thats it..

Umut · 26 March 2026

★★★★★ 5/5

Trustpilot

The marvellous Ea

Ella was wonderful. She’s professional and charming. Knowledgeable and helpful. I woukd certainly recommend her.

Ian · 27 July 2026

★★★★★ 5/5

Trustpilot

Thank you the Barnard Marcus Tottenham team!

I would like to thank the team at Barnard Marcus Tottenham for all their help in selling my home. From meeting Cameron at the initial viewing I was always treated with the utmost professionalism and always felt he had my interests at heart. He was always there with good advice and encouragement in what is a daunting process. A big thank you too to Ogo, who was always so positive, patient and friendly when we spoke and to Andreas for showing my flat to prospective sellers with such good humour. They were all on the case, keeping me informed and getting back to me promptly when I needed to be in touch.

Customer · 25 March 2026

★★★★★ 5/5

Google

I have been letting my property through Bernardo since 2021. We had two tenancies so far. Bernardo made the entire process seamless and fast. Highly recommend him for all your property needs in Chiswick!

Melissa · 16 April 2025

★★★★★ 5/5

Google

Recently bought a property with Eleanor and team and couldnt thank them enough! Relocating can be tricky enough but Eleanor was so friendly and helpful and answered all of my questions. Thank you!

Kayleigh · 16 April 2025

★★★★★ 5/5

Google

Alex Cumino, been helping us to find the most suitable mortgages for the properties we have. In this volatile market, he has been pro-active to find the best rates that meets my criteria. Alex been my broker since 2018, and I always been satisfied with him, hence I have not been looking for anyone else since. Thank you Alex for your help

Ali · 15 December 2023

★★★★★ 5/5

Google

I had a smooth, efficient and all round brilliant service from Callum Gerrard, when dealing with and managing my mortgage application. Initial contact was made through Barnard Marcus but Callum works for Sequence and was my mortgage broker. He was punctual with responses and gave me time to understand, and was patient when going through the process and all explanations. He was invaluable in providing answers to my many questions throughout and was always willing to help in whatever way he could. Got a great mortgage deal in the end and I look forward to using Callum again in the future.

Philip · 16 April 2025

★★★★★ 5/5

Google

My rating is for the support received by Bernardo Reggi, Snr Lettings Branch Manager in Chiswick's branch. Bernardo didn't even met us in person however he has been very helpful through the process of leaving the property and replying to requests that I'm aware might have been out if his responsibilities. He always was very quick to come back to my emails and has pointed me in the right direction when any issues came up. Thank you, Bernardo for being so helpful!

Anna · 16 April 2025

★★★★★ 5/5

Google

Callum Gerard, is the best broker on the market. Choosing him as my mortgage advisor was the best decision I made when starting our house hunt. He was always easy to reach, incredibly knowledgeable about the market, and offered invaluable advice throughout the process. Patient and approachable, Callum took the time to listen carefully to our needs and concerns, and he explained every detail in a clear and understandable way. It's reassuring to have an advisor who truly cares and has your back. I would recommend his services to anyone who needs help of a professional. All the best!

Luchita · 16 April 2025

★★★★★ 5/5

Google

Callum was superbly helpful from start to finish with the entire process. He was proactive in getting information to my partner and I, answered any and all questions, and provided multiple links and resources for us. Never pushy or forceful, just a really nice man and very easy to work with. Thank you, Callum!

Ciaran · 16 April 2024

★★★★★ 1/5

Trustpilot

Very disappointing customer service

Very disappointing customer service. I called as a genuine prospective buyer interested in one of their auction properties and spoke with Jesse. I explained that I was new to the auction process and had several questions about the property, including whether I could speak with the auctioneer or someone actually handling the lot.

Binita · 20 August 2026

★★★★★ 1/5

Trustpilot

AVOID AT ALL COSTS!!!

Paid company full management fees - failed to ask tenant to sign new contract, failed to notify us as Landlord. Tenant left early - huge amount of property damage. Barnard Marcus got all the quotes for remedial works and then failed to present to Ombudsman. Consequently we lost deposit and had to bear loss of rental income and all damage. Totally awful unprofessional deceitful company - AVOID AT ALL COSTS!!!!

Lorna · 13 April 2026

★★★★★ 5/5

Google

Callum has been brilliant, he helped us out trought all the process and has always been available and helpful. He showed professionality and knowledge hence we felt very secure with him. Great work Roberto and Paula

Roberto · 13 December 2025

★★★★★ 5/5

Trustpilot

Excellent Service

Ilina Staneva was exceptional, swift and most efficient. She accelerated the process and explained everything. She made the experience enjoyable and easy for us all. I would highly recommend her!

Anonymous · 28 January 2026

★★★★★ 5/5

Google

Callum has made our first home buying process an absolute breeze. From the start, Callum has been readily available to answer any questions, as well as keeping us in the loop with how the process is getting on and ensuring we have the best mortgage rate possible. Couldn't recommend him more!

Bianca · 13 February 2024

★★★★★ 5/5

Trustpilot

Hi all first of all want to thank you…

Hi all first of all want to thank you for you all hard work ❤️ to help my ex wife get a flat spot on always help when need it and very smoth procedure the way I was expecting 😊 I really recommend Barnard Marcus letting agency 😊 much apreciated all .

Jose · 16 July 2026

★★★★★ 5/5

Google

We recently purchased a property from Barnard Marcus. We had an excellent experience with them. Simon Triglia was the man that made it happen. He absolutely delivered on everything, kept us well informed throughout the process, was very transparent with everything and really did go that extra mile for us. We also used their in house broker Saj Ahmed for our mortgage, although we didn't move forward with the mortgage offer in the end for various reasons. Saj was an absolute star and went out of his way to try and deliver for us as well as coming in on his day off to get everything sorted. We cannot fault them in their efforts and customer service. We were very happy throughout and would highly recommend the Chiswick branch. Thank you to everyone at Barnard Marcus Chiswick for all your dedication and wonderful service.

Kampas · 13 June 2020

★★★★★ 5/5

Trustpilot

I used Barnard Marcus for the sale of…

I used Barnard Marcus for the sale of my property and the purchase of my new property they were great (specifically Michael Griffin and Jill Parry). I found with a few other estate agents when getting valuations that they can be quite pushy however Michael was the total opposite, he provided me with my valuation and all the information I would need to make an informed decision about selling my home and didn't try to push me into getting on the market before I was ready. My sale was actually not straight forward at all as I was buying a new build which came with a delayed completion date. Michael managed to find me a buyer that was happy to complete when I was ready move which was going to take up to 6 months. (I can't imagine there are many people who buy a home and will be that patient). Once prices had been agreed, the exchange process began which had several bumps in the road (solicitors fault) all of which Michael and Jill stayed on top of to keep things moving. Jill kept me updated as much as humanly possible and if it had not been for her im not sure we would have exchanged on the day that we did. Overall I would absolutely recommend selling or buying with Barnard Marcus, they ticked all the boxes for me and charge reasonable fees based on other quotes I was provided.

Lee · 20 February 2024

★★★★★ 5/5

Trustpilot

I used Barnard Marcus for the sale of…

I used Barnard Marcus for the sale of my property and the purchase of my new property they were great (specifically Michael Griffin and Jill Parry). I found with a few other estate agents when getting valuations that they can be quite pushy however Michael was the total opposite, he provided me with my valuation and all the information I would need to make an informed decision about selling my home and didn't try to push me into getting on the market before I was ready. My sale was actually not straight forward at all as I was buying a new build which came with a delayed completion date. Michael managed to find me a buyer that was happy to complete when I was ready move which was going to take up to 6 months. (I can't imagine there are many people who buy a home and will be that patient). Once prices had been agreed, the exchange process began which had several bumps in the road (solicitors fault) all of which Michael and Jill stayed on top of to keep things moving. Jill kept me updated as much as humanly possible and if it had not been for her im not sure we would have exchanged on the day that we did. Overall I would absolutely recommend selling or buying with Barnard Marcus, they ticked all the boxes for me and charge reasonable fees based on other quotes I was provided.

Lee · 20 February 2024

★★★★★ 5/5

Google

Just a quick note to highlight my experience of speaking with Callum Gerrard. Callum is highly dedicated to his profession and always takes great care to explain everything clearly and ensures you never feel overwhelmed or confused. I really enjoyed speaking with him and his advice always made sense. I can't speak highly enough of him.

Verity · 18 July 2023

★★★★★ 4/5

Google

Pamela and her colleagues at Marcus Barnard in Chiswick provided great service at a difficult time when I was selling my deceased brother’s property. They were understanding and provided good pre- and post-sale support. Pamela in particular was cheerfully professional and supportive throughout the whole sales process.

J · 27 November 2025