Barnard Marcus reviews

★★★★★ 1/5

Google

Avoid at all costs. Customer management is completely unacceptable. After we moved out, the flat was listed for sale. We intentionally cut ties with this agency, yet we keep receiving viewing confirmation messages from them about the property, despite never requesting any contact. This shows a serious lack of basic data management. I would prefer not to contact you at all, so your messages are being filtered into my spam folder. However, if viewings continue to be booked without our consent, I will start attaching screenshots regularly as evidence. The service was already poor throughout our tenancy, but the fact that the problems continued even after we left says a lot about the professionalism of this company. The property still appears to be unsold five months after we moved out. Given the way this agency operates, that is hardly surprising. Thankfully, we have now moved to a new flat managed by a different agency, and everything has been smooth and problem-free. It has been a completely different experience. ＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿＿ From the very beginning of our tenancy, we experienced constant issues. When we moved in, the property was not properly prepared, belongings from the previous tenant were still left inside. The management company, Sequence, showed a complete lack of responsibility throughout our stay. When our shower was broken for nearly two months, they offered a rent reduction of less than 10%, which was completely unacceptable given the situation. We eventually decided to move out simply because we could no longer deal with their unprofessional attitude. Despite this, they delayed responding to reference requests from our next letting agent for over 10 days, and due to their mishandling, we were unfairly given a negative reference. It has now been almost a month since we moved out, and they still have not returned our deposit or even contacted us regarding the process. This level of negligence and lack of accountability is unacceptable. I strongly advise anyone to avoid renting through this agency., , , , , , , , , , , , , , , The following review is based on our experience during the tenancy. We rent a flat with the agency but I don't recommend it. They made a contract with Energy company with my name without permission.My husband made a contract,but I’ve never contacted with any energy company.got double charged bills for several months.He called them and it is cleared that even the bill is for other flat!Not ours!They made a contract with my name for other flat.I almost pay for the other flat's energy bills. Additionally,when I moved in, previous tenant's things is still left there(it takes 1month to remove it) ,looks obviously no professional cleaning, water leaking and so on. I've taken a lot of times to call and message to the agency and felt so much stress!!

S · 2 April 2026

★★★★★ 5/5

Google

Was dealing with Callum on mortgage, and he was prompt, fair and responsive with all the deals. Had to change my mortgage plan 3-4 times till the completion date due to the evolving interest rates scenario but Callum was sailed it thru seamlessly. I 'd think that among all the multiple 3P firms I was dealing with through the process, Callum was the most prompt and timely.

SOURABH · 16 April 2025

★★★★★ 5/5

Google

Callum Gerrard was incredibly helpful helping me purchase my first flat in the area. The purchase process was very stressful and had a number of issues along the way but Callum was fantastic all the way through and did his absolute best to help in any way that he could. Would absolutely recommend Callum to anyone and can only thank him for all his help.

Jamie · 16 April 2025

★★★★★ 5/5

Trustpilot

A huge thank you to Michael and team…

A huge thank you to Michael and team for all the hard work and dedication in helping us sell our flat. Michael put us at ease and gave us the confidence that we were in safe hands. Selling wasn’t straightforward, but Michael and Andrea was always there, supportive, reassuring, and ready to tackle every challenge head-on. What really stood out was the personal touch: the regular updates, the patience, and the genuine care throughout the process. It felt like we had someone who truly wanted the best for us, not just a quick sale. We’re so grateful for everything Michael and Team did and wouldn’t hesitate to recommend them to anyone looking to sell

Rosemary · 14 October 2025

★★★★★ 5/5

Google

Callum Gerard is a fantastic broker. We were quite set on someone else that was recommended by two friends on separate home purchases but was open to meet Gerard and within the first meeting we decided we'd go with him. Explained everything thoroughly, responded quickly, and kept us in the loop constantly with any changes to the rates. Will definitely use him again in future.

Eunice · 7 April 2025

★★★★★ 5/5

Google

Callum Gerrard was absolutely fantastic throughout our mortgage process. Professional, kind, and always willing to go the extra mile, he guided us through a complicated situation with patience and clarity. He made time for us whenever we needed help or reassurance and truly felt like someone on our side. We couldn't have done it without him. Highly recommend working with Callum!

Kasra · 16 May 2025

★★★★★ 5/5

Google

Callum in the mortgages team at Sequence was extremely helpful and responsive throughout my property purchase - he took the time to look at comparable properties when I was conducting viewings, advised on appropriate offers to make, explained in detail the mortgage process and terms of my mortgage (making tweaks where necessary) and answered all my questions swiftly. I couldn't recommend him more!

Bryony · 16 April 2025

★★★★★ 5/5

Google

Seamless process and good communication throughout. Old tenant moved out on Tuesday, the place was decorated throughout and new tenant moved in on the Thursday. Shout out to Aaron, Mikolaj and Alexandra for their efforts and professionalism DK

Dominic · 27 November 2025

★★★★★ 5/5

Google

We had a great experience with Gabby. She understood what we needed from a new house and she managed to find what we were looking for in a short amount of time. Our commutation was always good, she was eager to help with any questions and made sure the whole process went smoothly for us. Thanks Gabby.

Greg · 16 April 2025

★★★★★ 5/5

Google

It has been a pleasure collaborating with Callum Gerrard on our mortgage journey. Callum played a crucial role in comprehending the current mortgage market, searching for the best interest rates, and assessing our eligibility criteria. We moved from exploration to execution at a fairly swift pace, and we are satisfied with the service provided. The journey was timely, efficient, and imbued with a human touch. Not to mention, we eventually secured the mortgage. I wholeheartedly recommend Callum as a Mortgage Services Consultant.

Anton · 13 February 2024

★★★★★ 5/5

Google

Recently made the move to London and had a fantastic experience with the Barnard Marcus Chiswick Team, especially Gabby for arranging viewings on short notice, guiding me through the whole process and being thorough and efficient with everything. Thanks to Bernardo as well for sorting out the process on the back-end. Highly recommend.

Talal · 16 April 2025

★★★★★ 5/5

Google

Callum in the mortgages team at Sequence has been great throughout my purchase and I'll be using him again in the future. He really took time to look at the properties we were looking at purchasing and working out the finances for each bid - even if some didn't work out. Great!

Edward · 16 April 2025

★★★★★ 5/5

Trustpilot

Barnard Marcus Battersea

I have worked with Andrea at Barnard Marcus Battersea to sell a flat in Wadsworth late 2024 and 2025. All through the sales process I found Andrea to be knowledgeable and supportive . She offered advice on areas where improvement would increase the chances of a successful sale. She also advised on work that would not get a return in terms of increased buyer interest or monetary value.

Jann · 24 September 2025

★★★★★ 5/5

Google

Arte showed me properties patiently waited in the Autumn rain even when I was late. When she showed us around she had a great rapport with the vendor which put us at ease, she put on a great smile at all times, very professional; worked very hard each time even on phone calls explaining the great potential of the property she's showed us around; she was able to answer all my questions diligently. I would highly recommend Arte as a great estate agent.

Malini · 15 November 2023

★★★★★ 4/5

Google

I’d like to leave review for Artemis Spyropoulos, who has shown much patience on a difficult exchange, never loosing sight of the final result, with calm and grace. We got there in the end and throughout Artemis was always available and responsive. A pleasure to work with.

Margherita · 16 April 2025

★★★★★ 5/5

Google

Strongly recommend Gissel and Louise from the Chiswick office! We were super stressed as my partner's house was on market for over 4 months with no offers and we were all psychologically stretched as he was up against time and his personal situation. Thankfully, Gissel and Louise found us! They were so understanding our situation, went out their way to suggest and explain a new method of selling to us and worked incredibly hard conducting over 20 viewings in 1-2 weeks despite of our tricky situation. It was amazing to work with them and the whole team from Barnard Marcus. Thank you so much for all your great works!

Lisa · 16 September 2023

★★★★★ 5/5

Google

had the pleasure of working with Barnard Marcus Chiswick last month. Bernardo and Aleksandra went over and beyond to secure me a great tenant in a record breaking time where other Chiswick agents failed. I will soon hand my portfolio over, for them to look after.

Ab · 16 April 2025

★★★★★ 5/5

Google

I have got a mortgage offer through Barnard Markus subsidiary Sequence and I can’t recommend them more! Callum Gerrard is one of the best brokers I have ever worked with; and the service and his dedication to the job is impressive. He got me the best deal within a short time period and was constantly accessible for any questions and requests. If you want to get the best mortgage service, in an efficient time manner, do not hesitate to work with this company and Callum specifically. Very much recommended!

Khrystyna · 17 August 2023

★★★★★ 1/5

Trustpilot

Unprofessional and misleading

The sales negotiator in the Clapham office was, in my experience, highly unprofessional and misleading regarding key property information. We were told inaccurate information about the service charge during the sales process, and when documentary evidence later contradicted what had been represented, there was no meaningful acknowledgement or accountability. This seriously undermined trust in the accuracy of the listing and the information provided. Buyers should independently verify all details and not rely solely on representations made during the sales process.

Customer · 24 May 2026

★★★★★ 1/5

Google

Worst letting agency ever. It’s been 1 month and they still haven’t returned my initial deposit. We keep chasing them and get no proper response. If this is how they act without an agreement, I can only imagine how bad it would be after signing one. Completely unprofessional and a total waste of time. Avoid at all costs.

G · 16 February 2026

★★★★★ 5/5

Google

Alex Cumino was an incredible mortgage adviser, helping me through the home buying process with calm and ease (much needed!). He was always prompt to call me back and welcomed any questions I had, going above and beyond! Thank you!!!

Evie · 16 April 2025

★★★★★ 1/5

Google

A completely frustrating and disappointing experience. We were rushed into signing with them under pressure to meet their “Boxing Day launch,” only for the property to be listed weeks later. We had just one agent-led viewing; the successful viewing was done by us. Throughout the process, communication was minimal unless it involved pressuring us to break the chain, presumably to secure their commission faster. Despite clearly explaining that moving early wasn’t feasible due to mortgage terms and the financial impact, they continued to push us regardless. In an effort to maintain goodwill, we even offered a price reduction to the buyer to compensate for the timeline - an offer that was never passed on, which could have helped ease tensions and smooth the process. Although delays were caused by the buyer’s solicitors, the agent claimed they hadn’t pushed for progress because they “weren’t aware” the rest of the chain was ready. With the buyers at the start of the chain, they had months to prepare. Then, with no prior warning, we were told to complete with just one week’s notice or risk the deal falling through - a deadline that could and should have been communicated much earlier to allow everyone time to prepare. Instead, we were forced to arrange temporary accommodation and storage at our own expense, as the rest of the chain was unable to complete with such short notice, purely due to the agent’s poor communication and mismanagement. Their tone throughout was consistently rude and dismissive. They took no ownership of their own shortfalls, were aggressive in their communication, and repeatedly tried to shift blame onto us, despite the fact that we were simply raising genuine concerns and trying to understand the situation. Rather than working with us constructively, they responded defensively when all we were trying to do was find a workable solution for everyone involved. Disorganised, unprofessional, and entirely focused on their own bottom line - not on serving their clients.

Emily · 16 July 2025

★★★★★ 5/5

Google

I recently sold my property through Barnard Marcus. Louise was instrumental in guiding me through a challenging sale, always making herself available for progress calls and chasing up legal teams. Thank you so much for all your hard work!

Ollie · 16 April 2025

★★★★★ 5/5

Google

Gabby was brilliant and helped me find a flat in chiswick.Her and the entire team were professional throughout the whole process and made it all run smoothly and as stress free as possible . Thank you !!!

David · 16 April 2025