Trusted Agent profile · London
★★★★★
754 reviews across 2 platforms
87-89, Chiswick High Road, London, W4 2EF
Barnard Marcus's office in London, at 87-89, is rated 3.2 out of 5 across 754 reviews on two platforms, including 265 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleCallum Gerrard supported and advised us through the mortgage selection process fantastically. He is an asset to Sequence, and we found his approachable, informed communication to be very refreshing. Would 100% recommend his services, and will be looking to work with him again on future property purchases/remortgaging.
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
5/5
TrustpilotBledian and his team were brilliant…
Bledian and his team were brilliant from beginning to end. The selling of our house was stress free and very smooth. This A Team really know their stuff and their customer service was amazing. Couldn't have wish for more in an Estate Agent.
5/5
GoogleI had the pleasure of working with Callum Gerrard when purchasing my first home and I couldn't have been in better hands. He helped this novice navigate the complexities of finding the right mortgage, …
Many thanks James Archer Cooke for your marvellous 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleExtremely frustrating experience trying to buy a property with this office. Offered on the basis that there is no chain, turned out 3 months later there is a related purchase. Unhelpful and unresponsive. Not sure if they care about selling this property, maybe the seller does not want to sell after all. UPDATE 25.11.22 bunch of liars, called Gissel today she told me the seller has today exchanged on their onward and when speaking to the seller direct, she told me they have not!
5/5
GoogleDecided to work with Barnard Marcus in Chiswick to sell our property -they offered a competitive fee structure and got the most people through the door. After 2 months we now have a good offer in hand. I would commend their communication, hard work and the fact the whole team were pleasant to deal with. Special mention goes to Gissel for finding us a great buyer, Demi for managing the whole process and not forgetting Kiran and Albi too. This team know what they are doing and I have zero hesitation recommending you reach out to them when buying or selling in this part of London.
5/5
GoogleJust wanted to leave a mid process review for the team at Barnard Marcus Chiswick, but namely Louise and Gissel who have been the ones mainly managing the sale of our home. Having decided to go with a new agent due to previous hic ups with our old agent, from the first point of contact with Louise & then when I met her & Gissel to discuss a sales strategy, I got a very good feeling about them, & that I could fully trust them & they both demonstrated that they have the upmost integrity when it comes to their business, as they had absolutely nothing derogatory to say about my previous agents way of working when discussing our previousexperience (when other estate agents couldn't wait to run them down to try & get my business), all Louise & Gissel wanted to focus on was how they could help us to move on & concentrate on getting our house sold gor us. Their strategy of multiple viewings on the same days was very convenient and resulted in offers. Their feedback to us was straight & honest. Their experience & advice has been so invaluable when we had questions for them. Their communication is excellent and they always keep in touch & keep us updated. We've never had to chase them for a follow up or for call backs. Louise even spoke with my estate agent of the home we are buying to negotiate some terms on our behalf, so they go well over, above & beyond. So now our sale is now in the hands of the solicitors, but Louise and Gissel are still keeping us fully in the loop with progress and are keeping momentum going for us. To sum up so far, we would definitely recommend these ladies to anyone who wants to sell their home & be assisted by people who find nothing too much trouble. Further review to come post completion.
5/5
GoogleWe recently purchased a flat with Barnard Marcus. Although the process was quite long and painful, the support, we received from Louise, the sales manager, was quite a relief. She followed up the whole process with the stakeholders, chased the solicitors, gave us timely updates with compassion, and we planned the next steps together (even when she had a day off). She felt like a natural companion throughout the process, and we are very grateful for her sincere support. Thank you, Louise!
1/5
TrustpilotThe worst agency ever - avoid John Fenton
The worst agency ever. All they can do is take money from the landlords and then provide zero service. John Fenton - area manager - has not actioned my complaint for three weeks - I want all of the fees I paid refunded.The tenants were not properly referenced (the agency lied they were a family), I could not get access to the property even with notice and therefore couldn’t do sale viewings, the agency didn’t chase rent arrears, it didn’t help me negotiate deductions for damage to my property from the deposit and didn’t do a check-out report.Two months after the tenants have moved out my complaint has not been actioned,I have not got any of the deposit or rent arrears.I told John Fenton and his superiors I have posted a review, as I was very disappointed with the service and even sent them a screenshot. Instead of actioning my complaint Barnard Marcus complained to TrustPilot that my review was fake and tried to have it removed. I then had to provide confidential documents such as rent statements to prove my review was real.Worst service imaginable.Avoid!
4/5
GoogleGood agency, didn't use them in the end but Elina was very helpful in helping me find the right property!
Hello, thank you so much for taking the time to review our Barnard Marcus team. If there are ever any further services of ours you require then please don't hesitate to give us a call or pop into our branch.
5/5
Trustpilot'Sequence' The best
'Sequence' has provided best services. Special thank you to Priscilla Mohanrajan who help us to complete purchase process in time.She is prompt , helpful and having great knowledge in her profession.Thank you for being part of our journey.
5/5
GoogleMy experience with Gissel at Barnard Marcus in Chiswick has been fantastic; she's professional, transparent and dedicated in her work and most importantly, she provided peace of mind while searching for properties. I highly recommend her services.
1/5
TrustpilotShame on you nicole from north finchley…
Shame on you nicole from north finchley branch. Ive had a horrific experience with marcus barnard agency in north finchley. I went in looking to rent a flat that i liked. I followed absolutely everything submitted my documents and bank statements on time. Only for them to message me and lie about my refrencing telling me it has failed even though there was no reason for it to fail. ( obviously not giving me a proper reason they just said its failed and i asked why? they said we dont know ill have my manager call you which he never did!!!!!!! ) These people are liars and thieves they steal from people and took advantage of me bearing in mind i am disabled i feel discriminated against as i wasnt given an actual reason. These people steal money and lie about refrencing i am very shocked by this whole situation i have lost out on money and valuable time with these people. Im talking about the north finchley branch they are horrible if i can give 1 star i would. AVOID AT ALL COSTS IF YOU DONT WANT THEM STEALING FROM YOU.
5/5
GoogleI recently registered my details with Barnards Marcus in Chiswick to buy a property. Gissel was excellent - very helpful, knowledgeable and always happy to accommodate viewings at difficult times.
5/5
GoogleWe are very impressed with Arti's professionalism, knowledge of the market and the property we viewed. She also kindly connected us with Callum, the mortgage adviser. He also was very helpful.
Many thanks Yuko for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
2/5
GoogleI had made an enquiry about a property in Chiswick which we would have wanted to buy as an investment. I had a call from Nathan despite asking he e-mail (not the end of the world). I then called back on three occasions and spoke with Mitchell who was helpful but unfortunately I didn't get a call back from Nathan. This doesn't fill me with confidence.
Hello, we are very sorry to hear that you believe the service of our Barnard Marcus team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@barnardmarcus.co.uk and we can look into this further for you.
5/5
TrustpilotThank you Deejay Sullivan
Deejay Sullivan is one of the best selling agents we have dealt with. He is patient, professional and really friendly. He offered us a lot of different options and prepared all the information in advance. He is really helpful and the experience has been great. Thank you Deejay.
5/5
TrustpilotGood experience .
I had a positive experience with Barnard Marcus, specifically with Zuzanna. She went above and beyond to find a property for me and tried to fit my specifications as much as possible.I have never had such an outgoing and positive experience with an estate agent. I could tell she truly cared about finding me a place and not just doing a job.she should get a raise.
1/5
TrustpilotThe worst experience really traumatic for our whole family
My experience with Barnard Marcus estate agents was an absolute nightmare from start to finish. I was excited to sell my property and move on to the next chapter of my life, but unfortunately, this process ended up being a major source of stress and anxiety.One of the first issues that arose was the fact that the agency encouraged me to overprice my property. At the time, I trusted their expertise and experience, but in hindsight, I now realize that this was a major mistake. As a result of this overpricing, the level of footfall and interest in my property was much lower than it should have been, leading to a protracted and frustrating sales process.In addition, the level of communication from the agency was simply not up to par. I found that I had to constantly chase them for updates and feedback, and every time I called, I was told that the person dealing with my sale was either on a day off or sick. This made me feel like they were not taking my sale seriously and led to me feeling very frustrated and anxious. It was simply not a good experience.To make matters worse, they offered me a lower rate selling fee as an employee referral, but it turned out to be a higher rate than other estate agents. I felt misled and taken advantage of. The agency was simply not transparent with their fees and charged me more than what they should have.The worst part of my experience with Bernard Marcus, however, was when I realized that they were failing as estate agents, but would not let me out of my contract or move to a dual estate agent without significant penalties. I felt like I was trapped and had no other option but to stick with them, which meant that I lost the house I had an offer accepted on. The moment I changed estate agents at the end of our term of contract, the other estate agents got a buyer the very next day.In conclusion, I would not recommend Barnard Marcus estate agents to anyone. Their practices were unethical and unprofessional, causing me a great deal of stress and leading to a negative outcome. I regret trusting them with the sale of my property and hope that others can learn from my experience.
1/5
TrustpilotPlease avoid !!!
Please, do avoid. If I was able to give less than one star, I would do it without batting an eye. Not helpful at all, liars and not responsive at all. Since the very start it all went down the hill. Firstly, the property was not prepared beforehand ( we had to clean the property ourselves, prepare the garden and front garden), we have been told that they will get rid of old sofa, it took them more than two weeks to do so and when they have done it, sofa was left outside our property. We had council coming to us because neighbours have conplained, what a distaster ! Now, when we have an issue with draining system outside ( smells horrible and our neighbours complained once again) the agance is telling us that they do not manage the property ?, even tho in the contract it clearly states that if there are any issues, we have to contact them ?? No one even fixed the gas meter ? We had to contact the emergency gas service and they told us that whoever was checking gas, they broke it, leaving it as it is ? When we did the viewing we've been told that the smell is normal and it was coming somewhere from the street !!! Horrible !!!
1/5
TrustpilotWould be a zero if allowed - totally dishonest
Would be a zero if allowed. This auction house were clearly told weeks ago that there was a Village Green Application already in progress on a piece of land. Firstly they failed to take notice, secondly they failed to add the Village Green Application to the legal pack. When questioned after the land failed to sell they said it was in the legal pack - it still is not in the legal pack despite them trying to sell the land now on their website. Clearly this is an outright lie. They will be reported to the Property Ombudsman but am waiting to see if they produce a complaints procedure as there isn't one on their website.
1/5
GoogleAbsolute horrendous experience !!! We found a lovely flat to rent but they made everything so horrible and unprofessional. We were confirmed some things in writing and they simply never been done and the property manager stopped answering calls. Totally misguided on the flat information and also no requests were passed to landlord. Unprofessional misguided and shocking behaviour from staff and especially the lettings property manager Mitchell.
Hi, thank you for taking the time to provide our team with feedback. We're concerned about this branch review, and we'd like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@barnardmarcus.co.uk, then we'll be more than happy to help you.
1/5
TrustpilotBarnard Marcus managed a rental…
Barnard Marcus managed a rental property of mine. They were very slow to react when there were any faults at the property so eventually I took on the management directly. The tenant had paid their deposit into a tenancy deposit scheme organised by Barnard Marcus. On moving out both I (the landlord) and the tenent tried to get the deposit back but 3 months on and many emails later they have still failed to facilitate the release. It is criminal
5/5
GoogleOne thing that really impressed me about this firm is their commitment to quality. Oliver and the team found me a tenant within 24 hours. Absolutely incredible!
5/5
GoogleI was very pleased with the service I’ve received when I was buying my first home in the UK they couldn’t do enough for me, the manager Simon made the experience very smooth and stress free. Thanks again and looking forward to do more business with you in the future
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