Trusted Agent profile · London
★★★★★
754 reviews across 2 platforms
87-89, Chiswick High Road, London, W4 2EF
Barnard Marcus's office in London, at 87-89, is rated 3.2 out of 5 across 754 reviews on two platforms, including 265 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotWintana has been fantastic and very…
Wintana has been fantastic and very helpful with my property search! This was my first time purchasing a flat and she was very informative and knowledgeable about the property and explained whole purchasing process with great patience. I will definitely return back to the sales team when I want to sell my property. I highly recommend!
5/5
GoogleBarnard Marcus (and especially Gissel) have been fantastic through the whole process. The video Gissel took of the property for us really helped and she has really supported us through the journey and nothing was too much trouble. Can’t thank them enough!
5/5
GoogleWe recently bought our first home in Kew bridge. Gissel is fantastic and very helpful; she has guided us through the process - we received a smooth and professional service throughout. We highly recommend her and Barnard Marcus estate agents to all.
5/5
GoogleI've used Bernardo for my property needs. The service was smooth and seemless. If you're a landlord, give them a call!
Thank you for your excellent 5* review and kind words of our dedicated team Thommaso. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotLack of respect with tenant
I've been a single tenant since October 2023 and I've raised 2 simple requests to the letting agency since then without any feedback or resolution up to this date. They haven't provided a second set of keys as I asked to have a spare in case I have family visiting or for any emergency. They also haven't provided me the landlord details as I need to apply for visitor parking though the council and I can't do it without the landlord's information. It's absolutely unbelievable no one can help me with this for 4 months and I have no hope they will.
5/5
TrustpilotAlex Harrison Knox was excellent!
Alex Harrison Knox was excellent!Professional throughout and incredibly efficient tied up the property in a matter of 3-4 days and her communication was above and beyond.5 star service and would highly recommend!!
5/5
GoogleA wonderful and extremeley efficent bunch of professionals, I personally dealt with Oliver Haley who has helped let 3 of my properties and has achieved superbly high rents for me. Will certaintly be using these guys a lot more going forward!
1/5
TrustpilotHappy New Home …. NOT!!!
We helped move our son into a house managed by this crew… all smiles when they handed over the keys…. All downhill from there.1) toilet does not flush2) no heating3) disgusting mattress in one room 4) no hot water5) non- functioning shower but there is no hot water anyway.6) massive hole in wall behind washing machine So if you are a tenant be ware!!! And if you are a landlord…. Watch them like a hawk… your brand is being damaged.Get a grip people!!!
5/5
GoogleAleksandra went out of her way to find us the perfect flat and never felt like she didn't have our best interests at heart. We'd been searching for a while and she helped us secure our ideal flat super quickly and smoothly and always with a great attitude. Would definitely recommend!
5/5
GoogleDemi and the team were super helpful helping me sell my flat. It was a difficult time in the market and they were great with setting expectations, explaining the process and getting people through the door. Couldn’t be more impressed.
5/5
GoogleAfter searching for a property for over 3 months, I have finally managed to find the property of my dreams with Aleks and Oliver. Best agents Ive worked with so far. Would highly recommend Aleks and Oliver in Lettings!
5/5
TrustpilotKecia in the sales progression dept was…
Kecia in the sales progression dept was amazing throughout my sale process. Even though I was not her client (I was 4 properties above her clients) she was the only agent in the chain who understood customer service and the importance of keeping everyone updated. Without her support my chain would 100% have fallen through. She is brilliant…. If you are her manager reading this she deserves a pay rise.
5/5
GoogleI would recommend anyone that would like to buy a house in the area of Chiswick to use Barnard Marcus they have a very Good team especially Gissel Chavez she was very helpful in answer all my Questions that I need it to know I had an excellent experience
1/5
TrustpilotThey keep pestering me
I have told/wrote them 5+ times to stop calling and sending me emails but still keep pestering me. They are so desperate for revenues that they ignore all data protection and marketing regulations.
5/5
GoogleVery nice staff, specially Artemis . She was always proactive and helpful to find our next home.
Thank you for taking the time to leave us this tremendous 5* review Nathany. Kind regards, Lucy, Customer Relations.
1/5
TrustpilotPoor level of service
In our experience, Barnard Marcus Battersea provided a very poor level of service during the four months we were contracted with them to sell our flat.
1/5
TrustpilotUnwelcome Hassling
Listed a property with a different agent and they proceeded to hound me every week to see if I wanted to list with them. No idea how they even got my number in the first place and despite asking them to take me off their call list, they carried on. Ended up lying and say it had sold just to stop the persistent calls.
5/5
GoogleMy experience with Gissel at Barnard Marcus in Chiswick has been fantastic; she's professional, transparent and dedicated in her work and most importantly, she provided peace of mind while searching for properties. I highly recommend her services.
5/5
GoogleCallum in the mortgage advisory team has been brilliant throughout my purchase, couldn't recommend him enough.
Thank you Jon for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe used Callum Gerrard for mortgage advice when purchasing our first home and couldn’t recommend him enough. He was knowledgable and patient when answering all of our question and we would definitely use him again in the future.
Thanks for the wonderful 5* review and recommendation Jacob Relf! Best wishes, Lucy, Customer Relations.
1/5
TrustpilotUse this estate agent Barnard Marcus…
Use this estate agent Barnard Marcus Seldon branch at your peril for renting. They took my deposit of £260 and refused to give it back stating I lied about my salary on my application form.. When I asked for proof of this as it was not true they refused to show me my application form which would prove I did not give them false information. I took them to the County Court and they were issued with a CCJ. Only then did they return my deposit. This cost £35 to do and I got this back as costs. They had to pay me as they knew they had no proof. Please be aware.
1/5
TrustpilotDon't buy from their Auction business !!!
I used their auction division and bought a plot of land through their auction recently. It turns out the land has other owners who believe they should own the land so having paid all the cash and I now in a massive legal dispute over if I have bought the land or not. They emailed me the day after the auction telling me that the completion date, as was the seller's right to do so, had been brought forward to 2 days from then, giving me no time to get a solicitor/conveyancer and their auction rep company, who badgered me with threats and sent someone around to my house and posted a notice in my window all taped to the glass, told me they always check that everything is fine with property and/or land they auction, so it would be a waste of time for me to get a solicitor. Then letters started arriving from other solicitors telling me of the claim to the land I had bought and I have emailed Barnard Marcus many times and no-one will respond to me. Absolute disgrace. Don't buy from their auctions !!
5/5
TrustpilotI have recently worked with Toni at…
I have recently worked with Toni at Bernard Marcus who was dealing with our clients purchase property. I was extremely impressed with the way she dealt with the matter and the tight deadlines we all had. Would be happy to work with her again.
1/5
TrustpilotTrespassing Agents
I have been marketing a flat for rent with Barnard Marcus Earls Court. The early stages of the marketing were unimpressive given how busy the market is, but when I threatened to move to another agency, they upped their game and tenants were found. In preparation for this we made sure it was cleaned from top to bottom and we exited the flat having closed all internal doors, switched off all lights and double locked. 24 hours later I needed to place an information booklet into the property in advance of the arrival of the tenants, only to find that the front door was no longer double locked, the property had been used for some sort of 'entertaining' - the furniture had been sat on, there were champagne glasses in the sink, the bathroom had been used, the doors to every room were open and the TV had been watched as the remote control was not in the holder where I had left it. The only possible conclusion was that someone from Barnard Marcus, knowing the flat was empty and being in possession of a set of keys took it upon themselves to trespass into a now rental agreed property which was off market and make use of it in the few days between completion and move-in. They are strenuously denying it and trying to place the blame on us, or the previous tenants... but its absolutely clear that someone from that branch has behaved appallingly - and indeed illegally. The service throughout has not been particularly stellar but their response to this situation has been total denial and trying to place blame elsewhere.
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