Barnard Marcus London reviews

★★★★★ 1/5

Trustpilot

The worst agency ever - avoid John Fenton

The worst agency ever. All they can do is take money from the landlords and then provide zero service. John Fenton - area manager - has not actioned my complaint for three weeks - I want all of the fees I paid refunded.The tenants were not properly referenced (the agency lied they were a family), I could not get access to the property even with notice and therefore couldn’t do sale viewings, the agency didn’t chase rent arrears, it didn’t help me negotiate deductions for damage to my property from the deposit and didn’t do a check-out report.Two months after the tenants have moved out my complaint has not been actioned,I have not got any of the deposit or rent arrears.I told John Fenton and his superiors I have posted a review, as I was very disappointed with the service and even sent them a screenshot. Instead of actioning my complaint Barnard Marcus complained to TrustPilot that my review was fake and tried to have it removed. I then had to provide confidential documents such as rent statements to prove my review was real.Worst service imaginable.Avoid!

Anna · 4 June 2023

★★★★★ 4/5

Google

Good agency, didn't use them in the end but Elina was very helpful in helping me find the right property!

Ricardo · 13 June 2020

★★★★★ 5/5

Trustpilot

'Sequence' The best

'Sequence' has provided best services. Special thank you to Priscilla Mohanrajan who help us to complete purchase process in time.She is prompt , helpful and having great knowledge in her profession.Thank you for being part of our journey.

Vanashree · 2 November 2022

★★★★★ 5/5

Google

My experience with Gissel at Barnard Marcus in Chiswick has been fantastic; she's professional, transparent and dedicated in her work and most importantly, she provided peace of mind while searching for properties. I highly recommend her services.

Marco · 11 November 2022

★★★★★ 1/5

Trustpilot

Shame on you nicole from north finchley…

Shame on you nicole from north finchley branch. Ive had a horrific experience with marcus barnard agency in north finchley. I went in looking to rent a flat that i liked. I followed absolutely everything submitted my documents and bank statements on time. Only for them to message me and lie about my refrencing telling me it has failed even though there was no reason for it to fail. ( obviously not giving me a proper reason they just said its failed and i asked why? they said we dont know ill have my manager call you which he never did!!!!!!! ) These people are liars and thieves they steal from people and took advantage of me bearing in mind i am disabled i feel discriminated against as i wasnt given an actual reason. These people steal money and lie about refrencing i am very shocked by this whole situation i have lost out on money and valuable time with these people. Im talking about the north finchley branch they are horrible if i can give 1 star i would. AVOID AT ALL COSTS IF YOU DONT WANT THEM STEALING FROM YOU.

Hamid · 26 April 2023

★★★★★ 5/5

Google

I recently registered my details with Barnards Marcus in Chiswick to buy a property. Gissel was excellent - very helpful, knowledgeable and always happy to accommodate viewings at difficult times.

Andres · 13 June 2023

★★★★★ 5/5

Google

We are very impressed with Arti's professionalism, knowledge of the market and the property we viewed. She also kindly connected us with Callum, the mortgage adviser. He also was very helpful.

Yuko · 13 May 2024

★★★★★ 2/5

Google

I had made an enquiry about a property in Chiswick which we would have wanted to buy as an investment. I had a call from Nathan despite asking he e-mail (not the end of the world). I then called back on three occasions and spoke with Mitchell who was helpful but unfortunately I didn't get a call back from Nathan. This doesn't fill me with confidence.

Property · 13 June 2020

★★★★★ 5/5

Trustpilot

Thank you Deejay Sullivan

Deejay Sullivan is one of the best selling agents we have dealt with. He is patient, professional and really friendly. He offered us a lot of different options and prepared all the information in advance. He is really helpful and the experience has been great. Thank you Deejay.

Ivan · 22 December 2020

★★★★★ 5/5

Trustpilot

Good experience .

I had a positive experience with Barnard Marcus, specifically with Zuzanna. She went above and beyond to find a property for me and tried to fit my specifications as much as possible.I have never had such an outgoing and positive experience with an estate agent. I could tell she truly cared about finding me a place and not just doing a job.she should get a raise.

N/a · 21 February 2024

★★★★★ 1/5

Trustpilot

The worst experience really traumatic for our whole family

My experience with Barnard Marcus estate agents was an absolute nightmare from start to finish. I was excited to sell my property and move on to the next chapter of my life, but unfortunately, this process ended up being a major source of stress and anxiety.One of the first issues that arose was the fact that the agency encouraged me to overprice my property. At the time, I trusted their expertise and experience, but in hindsight, I now realize that this was a major mistake. As a result of this overpricing, the level of footfall and interest in my property was much lower than it should have been, leading to a protracted and frustrating sales process.In addition, the level of communication from the agency was simply not up to par. I found that I had to constantly chase them for updates and feedback, and every time I called, I was told that the person dealing with my sale was either on a day off or sick. This made me feel like they were not taking my sale seriously and led to me feeling very frustrated and anxious. It was simply not a good experience.To make matters worse, they offered me a lower rate selling fee as an employee referral, but it turned out to be a higher rate than other estate agents. I felt misled and taken advantage of. The agency was simply not transparent with their fees and charged me more than what they should have.The worst part of my experience with Bernard Marcus, however, was when I realized that they were failing as estate agents, but would not let me out of my contract or move to a dual estate agent without significant penalties. I felt like I was trapped and had no other option but to stick with them, which meant that I lost the house I had an offer accepted on. The moment I changed estate agents at the end of our term of contract, the other estate agents got a buyer the very next day.In conclusion, I would not recommend Barnard Marcus estate agents to anyone. Their practices were unethical and unprofessional, causing me a great deal of stress and leading to a negative outcome. I regret trusting them with the sale of my property and hope that others can learn from my experience.

Marc · 20 February 2023

★★★★★ 1/5

Trustpilot

Please avoid !!!

Please, do avoid. If I was able to give less than one star, I would do it without batting an eye. Not helpful at all, liars and not responsive at all. Since the very start it all went down the hill. Firstly, the property was not prepared beforehand ( we had to clean the property ourselves, prepare the garden and front garden), we have been told that they will get rid of old sofa, it took them more than two weeks to do so and when they have done it, sofa was left outside our property. We had council coming to us because neighbours have conplained, what a distaster ! Now, when we have an issue with draining system outside ( smells horrible and our neighbours complained once again) the agance is telling us that they do not manage the property ?, even tho in the contract it clearly states that if there are any issues, we have to contact them ?? No one even fixed the gas meter ? We had to contact the emergency gas service and they told us that whoever was checking gas, they broke it, leaving it as it is ? When we did the viewing we've been told that the smell is normal and it was coming somewhere from the street !!! Horrible !!!

Natalia · 19 February 2023

★★★★★ 1/5

Trustpilot

Would be a zero if allowed - totally dishonest

Would be a zero if allowed. This auction house were clearly told weeks ago that there was a Village Green Application already in progress on a piece of land. Firstly they failed to take notice, secondly they failed to add the Village Green Application to the legal pack. When questioned after the land failed to sell they said it was in the legal pack - it still is not in the legal pack despite them trying to sell the land now on their website. Clearly this is an outright lie. They will be reported to the Property Ombudsman but am waiting to see if they produce a complaints procedure as there isn't one on their website.

Chrimellade · 7 February 2023

★★★★★ 1/5

Google

Absolute horrendous experience !!! We found a lovely flat to rent but they made everything so horrible and unprofessional. We were confirmed some things in writing and they simply never been done and the property manager stopped answering calls. Totally misguided on the flat information and also no requests were passed to landlord. Unprofessional misguided and shocking behaviour from staff and especially the lettings property manager Mitchell.

Farhan · 14 June 2019

★★★★★ 1/5

Trustpilot

Barnard Marcus managed a rental…

Barnard Marcus managed a rental property of mine. They were very slow to react when there were any faults at the property so eventually I took on the management directly. The tenant had paid their deposit into a tenancy deposit scheme organised by Barnard Marcus. On moving out both I (the landlord) and the tenent tried to get the deposit back but 3 months on and many emails later they have still failed to facilitate the release. It is criminal

Tessa · 6 January 2023

★★★★★ 5/5

Google

One thing that really impressed me about this firm is their commitment to quality. Oliver and the team found me a tenant within 24 hours. Absolutely incredible!

Angel · 13 June 2023

★★★★★ 5/5

Google

I was very pleased with the service I’ve received when I was buying my first home in the UK they couldn’t do enough for me, the manager Simon made the experience very smooth and stress free. Thanks again and looking forward to do more business with you in the future

Kinga · 14 June 2019

★★★★★ 5/5

Google

As my search to buy commenced in Chiswick, Gissel went above and beyond to make the process as seamless as possible from listening to my feedback for non-negotiables to meeting my budget. I would highly recommend her!!

J · 13 June 2022

★★★★★ 5/5

Google

Best property agency in Chiswick high road. Gissel is very professional and helpful. Also all of agents are great. I highly recommend Barnard Marcus Chiswick office.

Reza · 13 June 2023

★★★★★ 5/5

Google

Gissel was very helpful in helping me find a flat, she is charismatic and passionate about her job, from start to finish a great experience for me to deal with her, so professional, thank you Gissel

Magico · 13 June 2022

★★★★★ 5/5

Trustpilot

Thank you to Tamesha because although…

Thank you to Tamesha because although we missed the property we wanted She sent us several properties & has always gone above and beyond to help me and my partner.

DelaniAnne · 1 February 2023

★★★★★ 5/5

Trustpilot

Lewis Gilder is the most honest and…

Lewis Gilder is the most honest and trustworthy agent I’ve ever dealt with!! He don’t tell you a pack of lies to get your property! He will keep it 100% truthful with you from the start whether it benefits him or not! I would highly recommend Lewis!

David · 10 October 2019

★★★★★ 1/5

Trustpilot

Flat given in disgusting conditions

I write this review two weeks after moving into a flat managed by Barnard and Marcus. The previous tenant left the flat in disgusting conditions, we found dead bugs under the gas hobs, a stinking kitchen full of flies, dirty walls and floors, a stained old mattress, an old washing machine, and I could go on for a while. The agency has so far done absolutely nothing to help us, and the responsibility just goes from one person to the other. We had to clean everything by ourselves and even had to pay somebody to come and collect the mattress. We called, wrote emails and even went in person to complain (apparently the agent 'wasn't there' but was somehow replying to our email), we tried to ask for the landlord's contacts, and we are still here waiting for somebody to come and assess the damage. Avoid at all costs.

Sara · 29 September 2022

★★★★★ 1/5

Trustpilot

Illegally force you into using their mortgage services (Connells)

Careful - Barnard Marcus will try to bully you into using their mortgage broker (Connells, which is part of the same group of companies). They said that if we did not, we would lose the house we were trying to buy. The mortgage broker we ended up accepting was horrific, gave us advice which was negligent and was just so horrible to deal with. Absolute racket. They should be investigated by the police.

Ma · 25 May 2023