Barnard Marcus London reviews

★★★★★ 1/5

Trustpilot

Nightmare. Many years ago I used Barnard Marcus as…

Many years ago I used Barnard Marcus as my agent and had a very bad time of it because of there under hand dealing. The beginning of this year I tried to buy another home and had to deal with them again as the seller appointed them as their agent. Barnard Marcus never told me it was a probate sale and would take a lot longer to deal with. I have been left in the dark for weeks, they take weeks to reply and most times do not bother so I'm doing all the chasing. never again would I use Barnard Marcus.

Mr · 21 September 2022

★★★★★ 1/5

Trustpilot

Avoid like the plague!!!

As letting agents this company is the asbolute worst. 1. Each aspect of your account will be dealt with by a completely different person. So the person dealing with your certifications will not be the same person that deals with your tenants and this person will not be same person who monitors any works or repairs. I have had 16 people contact me in the space of a year, sometimes about the same matter as they don't even communicate with each other. 2. Expect nil responses to your queries. Emails will be ignored, phones will not be answered and messages will be taken but never followed up on. Even when you have arranged a specfic time for a meeting, expect a last minute note to say they can't make it or for them to just not turn up at all. 3. Expect nil accountability. Even when they know for a fact that they are at fault, and have in some cases caused you serious financial loss, they will not in any way change their approach to customer service and continue to work in their frustrating and, in my opinion, negligent ways. EXAMPLE: My tenant wished to vacate the property. I was not informed of this. 3 MONTHS later I find out he has laid a complaint against ME for not responding in a reasonable time. In the midst of sorting this out I lost 3 months rent for which Barnard Marcus refused to take any responsiblity. If I could give this establishment no starts I would. Trust me, save yourself a lot of pain and grief and look anywhere else for assistance with renting your property. No one at that company cares about their clients and if you get out without losing a considerable amount of money count yourself lucky.

Megan · 5 August 2022

★★★★★ 5/5

Google

Really happy with the service provided by the team. Jade and Annabelle were very professional and efficient, guiding me through the process from start to finish which went quite smoothly. Would definitely recommend!

Eddie · 13 June 2022

★★★★★ 1/5

Google

EXTREMELY RUDE: I have had an appalling experience with one of their agents , GISSEL CHAVEZ, who has been extremely rude with me today on the phone. I have called to make an enquiry about a property, she started insinuating somehow that I was a time waster because I had to cancel one viewing last month (out of 4 viewings with this company) and had enquired about a few other properties. In a less than an ideal tone, she was saying I have been looking for homes for a while and she was not sure what I wanted. To make things worse, she even HANGED UP ON ME me for no reason when she asked if I wanted to view this last home and I told her that I had just one question about the parking space. I´m quite shocked as I have been very calm and polite during the conversation, but this lady seemed to be having a bad day! I have met many agents during my house hunt in the last couple of months, and never met an agent so rude. If you ever use this company, I would make sure she´s not the person you´re delaling with!

Enrique · 13 June 2022

★★★★★ 5/5

Google

I was recommended this estate agents by one of my friends who had previously used it and had a very pleasant experience. I have been looking into buying my first home and I'm so glad this is where I started. I was introduced to gissel chavez and her customer service and knowledge was amazing considering I probably was not the easiest customer due to not having a clear idea of what I wanted. I would definitely recommend using this estate agents and will definitely be returning for the help of gissel chavez in the near future.

Lewis · 13 June 2022

★★★★★ 1/5

Google

The agent was late for my viewing, took me to a property she was going to get the commission on rather than the one I was booked for, we then ran out of time to see one of the properties I'd expressed an interest in and as she couldn't find it and was late for her next viewing suggested I cam on another day! She also gave me a lease length for the property I ended up putting an offer on that was 30 years off. I only found out the actual lease length on the day of final offers after three different people told me 3 different things. I was put under a lot of pressure to give a final offer within hours only to be then left hanging for days while the vendor held out for a higher offer. I booked a day off for a second viewing while waiting only to be told it wouldn't be possible on the day. Total mess of an agency - I've seen 43 flats in the last 2 months and ave rented for 12 years and this is by far my worst experience of an estate agent.NegativeProfessionalism

Ralitsa · 13 June 2022

★★★★★ 5/5

Google

When Giselle knocked on our door, my eyes rolled. Not another estate agent! We'd been on the market a while and the process was driving us mad. But she was very persuasive and convinced me they could help. Soon, Annebelle came to explain how they worked and started the process. Eight weeks later, not only did we have an excellent buyer, but we'd actually completed! The entire team were fantastic. Supportive, understanding, extremely efficient and helpful. I can't thank them enough. I'm so glad Giselle persevered when I answered the door looking grumpy!

Stephen · 13 June 2022

★★★★★ 1/5

Trustpilot

Go somewhere else

I rented a place with them a while ago from the Clapham Junction branch. All the windows in the living room were stuck but I was promised they'd be fixed before moving in. It took almost ten months and I had to complain to the council too. Apart from that pretty unprofessional, very unresponsive. For instance the day I had to move in, I had to chase the agent for the key. I was sent the contract to sign only the day before moving in. As soon as my contract ended I left. Now, almost one year after the end of my contract, they emailed me asking to pay for an outstanding council tax for a period of time I wasn't even a tenant..

Manfredo · 24 May 2022

★★★★★ 1/5

Trustpilot

Absolutely useless!!

Absolutely useless!!! In the process of selling my flat, they told me that everything is fine , buyers solicitors are happy with all the enquiries and ready to complete. I have cleared my flat of all my belongings ready for the buyer, and left the country. Two weeks passed and I get email saying that lender is not happy with some ground rent issues, which is apparently very common problem these days. Bernard Marcus never mentioned about this before, they kept it quite until last minute. All they're thinking is they money would get after sale. Sale fell through, and I took property of the market, asked them to take property from listing on right move, but to this day is still listed. Absolutely useless!!!

MARTYNAS · 18 May 2022

★★★★★ 5/5

Google

Very happy with the team. Gissel has been brilliant, chasing things up, keeping everything progressing nicely. Worth every penny. Thank you.

Ianwalters16 · 13 June 2023

★★★★★ 1/5

Trustpilot

Advertising woodland as open land while it's is private property

I have tried to contact this company with regards to woodland they have advertised for sale in Park Corner, currently I'm still the owner, we have exchanged but not completed .It is private land but they have it advertised at OPEN LAND at no time has permission been given for anyone to be on my property. I would like this removed from your sales bio immediately

Ms · 30 August 2023

★★★★★ 1/5

Trustpilot

How this is still running is beyond me

This “estate agent” is a joke, me and my flatmate were meant to move into one of their flats and the agent agreed via text that the flat would repaired and the damp on the ceiling would be fixed before we moved. Low and behold it wasn’t and we never had access to the letterbox and the car park. After agreeing to an early tenancy we were informed one day at noon we were meant to give the keys back the SAME DAY when me and my flatmate work full time jobs and cannot get away from work easily. Also there is the matter that it has been nearly a month since we have given back our keys and we have not had the deposits back even though we have cleaned the flat of the previous tenants rubbish. Why people are still choosing these scammers is beyond me, they have taught me a very expensive lesson. I warn everyone not use them due to the stress they have caused me over the last 6 months.

Eloise · 22 April 2022

★★★★★ 1/5

Trustpilot

The agent was extremely bad and the house in poor conditions

The agent was extremely bad. You moved The appointment from 5pm to 1.15pm. I was there at 1.08pm and waited outside as any doorbell was present. At 1.18 someone exited the building so I took advantage of the door open to get inside where I found the agent who told me was too late for an inspection. After I told him that I was just basically waiting and anyway only 4min late to the scheduled time, he still refused as he told me he was the only person working and had too many overlapping appointments. I had litterally to beg as I took a day off work to attend and travelled from zone 4 nw just for that apparently 10min appointment. Anyway. He got upset and annoyed but anyway convinced to show me the flat in litterally 2minutes. Which obviously was not sufficient. Never felt like that to a house view. Worse estate and service ever received. And by the way the house was in awful conditions and the tenants complained about structural problems and leeks that never been fixed.

Jen · 16 April 2022

★★★★★ 1/5

Trustpilot

Unprofessional and deceitful

Unprofessional. Unfortunately I was lied to. They even convinced me to move from another estate agent and claimed they had a list of people who wanted to rent. Thought I would give them a try and a complete waste of time. I gave them my feedback which I don't believe was welcomed. Hence why I will write here this negative experience. End of day. Don't b$ and promise what you cannot deliver Barnard Marcus in London

Rcb · 4 October 2022

★★★★★ 5/5

Trustpilot

I couldn’t rate Zuzanna Kubani highly enough!

Zuzanna Kubani conducted the viewings for us in Earl’s Court and Chelsea and if I could have rated her a 10 out of 5, I would have. She went over and above her call of duty in every possible way - from saving a parking spot for us to guiding us to every destination, she was prompt, proficient, courteous and generally absolutely lovely. She always took care to keep the vendors informed both before and after our visit -in case they wanted to leave the property before our arrival and return to it after we’d left. Im happy with the speed and dexterity with which Zuzanna and Barnard Marcus arranged our viewings.

Trustp1lot · 16 March 2022

★★★★★ 1/5

Trustpilot

Completely Awful People

After much deliberation and back and forth I agreed to let BM to market my property. Its all started very pleasant with one persona than he disappeared and ended up dealing with the James the manager. He never returned any calls. Getting an update calls with complete rubbish-just for the sake of it so they look they are updating you etc etc..Agents came around whom had no idea of the property, they were late but couldn't be bother to let anyone know. Ever time is a different agent, clueless..Absolutely they had no intension of doing anything even after reduced the price. They didn't even respond to the enquiries. No surprisingly they couldn't sell it. They took it off the market without even telling or asking for extension of the contract. Once the contract ended January still waiting for my house keys to be returned. Can I have my keys back please.?Don't waste your time with these people, see the reviews how bad they are. I wish I checked it before agreeing to go with them.

Jack · 15 March 2022

★★★★★ 5/5

Google

Thank you Giselle and Annabelle for offering us a SUPER service. They are nice and kind, always passionate for showing! Will be lucky to have them to help you sell!!

Tramy摩羯特拉米 · 13 June 2022

★★★★★ 5/5

Trustpilot

Excellent service

Lewis Gilder was excellent from start to finish, I would highly recommend him. He is very patient and respectful. He is well organised and is always there to help you when you need him especially for myself as my English isn't perfect.

Moulay · 9 October 2019

★★★★★ 5/5

Trustpilot

I put a house for sale through Barnard…

I put a house for sale through Barnard Marcus and even though its competitors kept telling me that Barnard Marcus is not a specialist in higher value homes, which was my case, I stuck with them. Louise and her colleagues were very professional and attentive, they followed the process very dilligently and sure enough an offer came at asking price. When I get back to the market I will surely use them again

Ivan · 19 December 2022

★★★★★ 1/5

Trustpilot

just wanted to write a few words about…

just wanted to write a few words about barnard marcus ( putney branch) as it may go some way to helping people who are considering using them. my property was on sale with them for 4 to 5 months & to say the left hand didnt know what the right hand was doing is an understatement. so much so that after 3 months of being with them their head office would call me and say was i still interested in my property up for sale with them 🤷‍♂️🙈.... i sold my property finally after using a far better agent ( funny that) and when i got back in contact with the solicitors ( recommended ) to me at the time by b.m ( cavendish).. they were equally as hapless as b.m. you live and learn and if this can be of any use to point people in the right direction of douglas & gordon & away from barnard marcus, it will be worthwhile.

J.n · 10 February 2022

★★★★★ 5/5

Trustpilot

thank you so much Mr. Jakub

Abdulqadir · 23 December 2025

★★★★★ 1/5

Trustpilot

Truly awful experience, wouldn't recommend!!

My experience with Barnard Marcus was atrocious from when we first moved into our flat (Feb 2020) all the way to now (January 22). When we moved into our flat, it was filthy and multiple things damaged, we raised this issue and nothing was done about it. Throughout our tenancy we had issues such as rat infestation and a broken fridge, amongst other things, I had to threaten to take money out of rent to pay for our new fridge. Since we moved out of the property in October 2021, we still haven't had our deposit back and they're trying to charge us for cleaning of the garden and flat. I have never had such a bad experience of an estate agents in my life and would never ever recommend them to anyone as they are inadequate and all about getting tenants in for the money.

Chris · 11 January 2022

★★★★★ 1/5

Trustpilot

Dealt with east sheen branch

Dealt with east sheen branch. Bunch of liars. You will notice that they dont put anything in an email. They will not response to your emails, they will call you instead. I guess it is easier to lie over the phone. They showed us a flat in Barnes that the seller / buyer about to exchange the contracts. We didnt know what was going on. We made an offer and they used our offer to force actual buyer to increase his. This might be legal but I dont think it is ethical. Very poor. Kevin

Kevin · 16 December 2021

★★★★★ 1/5

Trustpilot

NEVER AGAIN! IM HURT

I’m currently private renting with Barnard Marcus and I honestly will NOT recommend it. They have put me through hell and back, lied to me on numerous occasions. It takes about 3 weeks for them to even get back to you regarding any issues you have. I just can’t explain the problems and pain they have put me through, it’s honestly so hurtful and I regret signing that contract. I’m just praying to God my 12 months agreement ends quickly so I can move far away from them. I’ve lost so much money and time dealing with Barnard Marcus, never again. I recommend everyone runs far away from them, just a hurtful situation to be in.

MAS · 15 December 2021