Trusted Agent profile · London
★★★★★
754 reviews across 2 platforms
87-89, Chiswick High Road, London, W4 2EF
Barnard Marcus's office in London, at 87-89, is rated 3.2 out of 5 across 754 reviews on two platforms, including 265 Google reviews rated 4.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleI recently rented a property through Barnard Marcus, liaising with Duncan Jones. Duncan provided a highly personal service, supporting me throughout the end to end process - and making what can be a very challenging experience, a real pleasure. I would highly recommend Barnard Marcus - thank you Duncan!
5/5
GoogleI would highly recommend using Bernard Marcus Chiswick estate agents to sell your property. I have had my property on the market through them and can not fault their work. They are reliable and highly professional people, and they did everything they could to make me feel at ease whilst selling. A big thanks to Annabelle and the team!
1/5
TrustpilotReady to go to court as a result of…
Ready to go to court as a result of Barnard Marcus auction where I bid on a property and seller didn't have the right to sell. They don't do due diligence on their sellers so now in a position I've paid £20k deposit with an agreed completion date where the seller can't even complete - thanks Barnard Marcus for doing your due diligence (there is a regulator in your line of biz and will be in touch with them) Liz George
5/5
GoogleVery good experience, very professional.
Thank you for the kind words and positive feedback! We pride ourselves on providing top-notch, professional service to our customers. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleLouise and her team were fantastic in marketing my property. I had over 40 viewings in a short space of time and multiple offers. I would highly recommend this team of estate agents to anyone looking for a professional service that do their jobs to a high standard.
5/5
TrustpilotMax Harffey was absolutely brilliant…
Max Harffey was absolutely brilliant during my very challenging purchase of my apartment. He helped me every step of the way. Communicating with me all the time. Giving me support when I thought my home was lost. Fantastic and great outcome because of him.
1/5
GoogleThey have achieved a perfect balance of unprofessional and incompetent at this branch of Barnard Marcus. Between the unreturned calls and contradicting information from different agents, my wife and I could only handle 3 weeks of slow torture before giving up and asking for our money back. After taking our one week deposit our agent Michael managed to both become ill and go on holiday back to back for ten days. During this time our flat that was supposedly off the market was available for viewing to a friend who we had call the office. It took another 3 weeks, dozens of calls and the threat of legal action for us to get our deposit back. If you like wasting your time and energy, being lied to and taken for a fool then this is the agency for you.NegativeResponsiveness, Professionalism
Hello, we are very sorry to hear that you believe the service of our Barnard Marcus team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@barnardmarcus.co.uk and we can look into this further for you.
1/5
TrustpilotI will never deal with this…
I will never deal with this agent(Barnard Marcus Chiswick)again and advise others to stay away from them. All they care about is taking their commission. If you have problems with your tenants, they are never there to help. They placed a terrible tenant in my flat who left it damaged and neglected the garden, causing complaints from neighbors. Whenever I tried to contact the office, there was no response. When I visited the office, I was told that the manager and staff were in meetings and had to wait for a long time, only to have my issues ignored.
1/5
TrustpilotTerrible
Terrible communication. Gave keys to my house without notice, damaged the house despite my specific instructions. Team utterly clueless whenever I call. Avoid.
5/5
GoogleReally impressed with Louise and her team for the work they have done with my elderly mother’s house. At a certain age moving is not easy and they helped to shield her from some of the more difficult and demanding aspects. Would thoroughly recommend them every time.
5/5
GoogleExcellent team and great service from Barnard Marcus Chiswick during our rental search this month. Aleks was extremely helpful from the first contact to referencing phase in the process and was available for every question we had, always with positive attitude and problem solving approach. Definitely recommended!
1/5
TrustpilotThe whole point of an auction is the…
The whole point of an auction is the uncertain gamble of a bargain. I watched today for one hour and only half of the property’s where sold. The winning bidder had apparently not reached the target of what the seller wanted. The place I looked out for had a guide price of £130000.the winning bid of £170000 was apparently not enough, with no mention beforehand of any reserve.when i asked why putting in that case such low guide price i was told it was to encourage Interest.I can see why some people want a minimum price but then have the guts to tell us before.If this way of doing auctions isn’t challenged,in no time the vast majority will be like this?I can see how the auctioneers tell their clients;Put it in the auction,lots of people will look at it.and if you don’t get what you want,then we won’t sell to the bidder.
5/5
GoogleHave to say best estate agent experience I have ever had. Both Louise and Annabelle were amazing I. Helping us sell our stepfathers house in very difficult circumstances. They were empathetic and conveyed the right messages to potential buyers keeping our buyer onside, chasing the solicitor and generally making sure the sale progressed - top job ladies!!
1/5
TrustpilotA cheating and dangerous auction agent
A cheating and dangerous auction agent. I bought a property in Blackpool in 2019. They advertised the property as a freehold worthed 10,000 at 75-77 Caunce Street, FY1 3NDI did not see legal pack properly and then ended up with the bills including their auctionee fee of 35,000 pounds.The nasty thing of the property I bought turned out a long leasehold 999 years and I have to pay rent, service charge etc and that is very surprising and dangerous .It caused and ruined my financial aspect and life. It took almost 4 years for years to repay the debt.I take them to the property authority but they did not do much. I intended to take them to the Court for misleading the public but have no money to pay legal fee.The authority should shut down this nasty auction agent. After you did so bad and dangerous things, karma will come back to you one day and let karma do all the work.
1/5
TrustpilotCheck-out report was ridiculous
Check-out report was ridiculous, the agent just wanted all of Tenant's Deposit.
5/5
GoogleGreat outcome and clear communication
Thank you for the positive feedback! We strive to provide clear communication and are thrilled to hear that you had a great outcome. We appreciate your business! Kind regards, Lucy, Customer Feedback and Support Team
5/5
TrustpilotProfessional letting service with great customer service
I had some tenants do a runner on me in February 2024, and that was whilst they were in the care of one of London's top letting agencies. So, you can imagine I was not ready to hand my property over to another agency easily. Enter Lauren McDowell and Christopher Robson from Battersea Branch - a cool, calm and collected pair that swept me under their wing and very soon found me some replacement tenants - nicely vetted and decent! The whole process was stress-free, quick and professionally executed.Thanks, Lauren and Christopher! It is good to know that you are my go-to people throughout the letting process, not like some other letting agents, where every time you phone, someone else is dealing with your matter and does not have a clue. Look forward to a long mutually beneficial relationship!
5/5
GoogleToday I'll collect the keys to my new home. The whole process with Barnard Marcus was fast and very professional. I can strongly recommend all Team in Chiswick branch! Thank you Guys ! Irek
Hi Ireneusz, thanks for the great review and recommendation. It is great to read that the Barnard Marcus have been super fast and professional.
5/5
TrustpilotWell above average service from Barnard Marcus
Recently enquired about a couple of properties and although not usually one for leaving a review, I felt compelled - the standard of care and professionalism was well above my usual experience of London estate agents (Imogen was fabulous)! Thank you.
5/5
GoogleWe cannot thank more to Callum, mortgage advisor based in BM Chiswick office, who has been professionally and extremely patiently guided and helped us through an unusual lengthy process towards our new house over a year's time. Will definiately recommend working with Callum for any mortgage needs
Joe Shi thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
1/5
GoogleSimply very unprofessional. I've paid the deposit, all signed and arranged - just before the move-in date, they cancelled the agreement. They clearly had nothing solid with the landlord, for them to cancel at that late stage. I understand some landlords might be difficult, but this should have never happened. Then I've been asking for a refund of my deposit, but nothing has been returned since September. Two weeks ago I've spoken to another person at the Chiswick location, her name was Lisa, but still nothing was refunded. I guess you can get lucky with them looking at the reviews, I was certainly not. Hugely disappointing and disrespectful treatment. Plus I've lost 500 quid for nothing. Now that I'm abroad again I don't see any chance of getting my funds back.
Hello, thank you for taking the time to provide our team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@barnardmarcus.co.uk then we will be more than happy to help you.
5/5
TrustpilotA very big thank you to Marina Nguyen and her staff at Barnard Marcus.
Dedicated, Researched, and Seasoned: Marina Nguyen was amazing! From the first time I reached out to her, she answered immediately and from there on out she was very responsive. She was a true professional. I appreciate your help so much! You’re the first on my contacts list the next time I purchase or sell!Saran
5/5
GoogleEleanor and the sales team have been fantastic with supporting with my relocation, very professional and proactive. Thanks for all the support
Hi Josie, Thank you so much for your wonderful 5* review! We're thrilled to hear that Eleanor and the sales team were able to support you so effectively with your relocation. Best regards, Lucy, Customer Relations Team
5/5
GoogleWe needed to re-mortgage our flat and Callum Gerrard support and advise was impressive. He got us a very good deal within a short time and he was always available for any questions and requests. He kept us informed at every step, explaining everything very clearly. His dedication was fantastic. I would definitely recommend him.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
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